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The delivery team at Cloud Kicks has just conducted a successful sprint demo showcasing a new sales dashboard. However, the marketing team is unhappy because the new lead automation they requested was missing from the deliverables and an important new marketing campaign is starting the next day. What did the business analyst fail to do during sprint planning?. Create a burndown list of sprint tasks. Calculate the sprint capacity correctly. Prioritize the sprint backlog with stakeholders.

The finance team is rolling out a new sales process in Sales Cloud for opportunities that are Closed/Won. After meeting with the team, a business analyst (BA) realizes that several requirements for the new process will need further refinement. What should the BA use to keep track of changes to the process documents?. Business backlog. Version control. Communication template.

At the start of a new Agile development project, the Universal Containers' product owner asked the business analyst (BA) to clearly define the intended results of the work based on stakeholder needs. The development and implementation teams will use the intended results to plan product decisions. The definition should avoid assumptions and focus on stakeholder value. Which element should the BA choose to define the intended results?. Requirements. Epics. User stories.

Cloud Kicks (CK) wants to improve the current business process for moving orders from the warehouse to the customer as part of a Commerce Cloud implementation. The business analyst would like to gather more information to create the future state process. Who is the most appropriate subject matter expert (SME) to confirm the current business process and elicit deeper understanding of CK's goals, opportunities, and pain points?. Sales manager. Supply chain manager. Chief financial officer.

A business analyst (BA) at Universal Containers looks at the user stories for a new implementation of the Salesforce Customer Data Platform (CDP) and notices they are too large. The BA recommends that the large stories be broken down into smaller stories which will decrease the future level of effort for subsequent activities. Which activity will be most impacted by breaking down the user stories?. Acceptance criteria. Defining the persona. Estimation.

A new business analyst (BA) just started working at Northern Trail Outfitters (NTO). The BA has been tasked with implementing Service Cloud for NTO's internal support team. Which information should the BA gather during the initial discovery meeting?. Employee review cycle for the support team. Contact information for key stakeholders. Limitations of the current support process.

Northern Trail Outfitters has decided to implement Sales Cloud. A business analyst (BA) has been assigned to document the requirements for this project. What should the BA include in these requirements?. High-level description of required functionality. Test scripts to validate requirements. Detailed documentation of technical solution.

The business analyst (BA) at Cloud Kicks (CK) has been tasked with optimizing CK's lead process. In the weekly sales meeting, the BA outlines the project and asks for input. A new entry-level employee reaches out multiple times with ideas and suggestions for improvements. What should the BA do when respond to the new employee's input?. Send a detailed survey to the entire sales team, including the new employee, to understand their needs, expectations, and priorities. Acknowledge the new employee's ideas while making extra effort to reach out to stakeholders who have more industry experience and knowledge. Schedule a one-on-one meeting with the new employee to get an alternative perspective from a beginner's mind.

A business analyst (BA) is creating a business flowchart to review with a customer service team that is using Service Cloud. The team is organized by the products and the regions they support. Which step should the BA include in the business flowchart?. Illustrate which fields are integrated with an external system. Capture decision steps and different outcomes. Set limits to the scope that will be documented.

A business analyst (BA) is in the process of documenting requirements. The BA wrote the following user story: "As a sales team manager, I want the ability to access reports on Sales Cloud to evaluate if the team's daily activities are meeting the set goals." Which acceptance criteria is most appropriate for this user story?. Able to monitor the sales team's performance. Able to click the Run button on sales reports. Able to view the sales team's reports.

Northern Trail Outfitters wants to reduce the amount of time it takes for customers to receive their orders after making an online purchase. Which initial steps should the business analyst take to help determine why the order management and fulfilment process is slow?. Work with stakeholders to identify relevant processes, select a key process with defined start and end points, and collaborate with process owners and users to create a current state process map. Create a process map that includes detailed steps related to order management and fulfillment, analyze the process map for inefficiencies, and present findings to leadership. Conduct interviews with stakeholders in the order management and fulfillment departments to identify individual pain points and brainstorm process improvement solutions.

Northern Trail Outfitters follows an Agile methodology for its Marketing Cloud projects. The project team creates several types of documents. Which document should a business analyst use to capture the software and behavioral requirements of the application?. Scope statement specification. Functional requirements specification. System requirements specification.

Universal Containers (UC) is working with an implementation partner to help it optimize Salesforce. A new business analyst (BA) from the partner was introduced to UC stakeholders a few weeks into the project. The BA is getting to know each of the stakeholders by their roles and contributions. However, the BA had one misstep and is slightly embarrassed. What should the BA do to build trust with the stakeholders?. Be vulnerable and own their mistake. Promise to work harder to avoid other mistakes. Ask their supervisor for help immediately.

A new employee at Universal Containers just sent the business analyst (BA) a Slack message with an attachment named User_Stories_v37_final_final_final.docx. Which best practice should the BA train the employee on first?. Use standard naming conventions. Use acceptance criteria to define success. Use a version control repository.

Surveys indicate that visitors to the Cloud Kicks' Experience Cloud site have difficulty locating purchase information for their online orders. A business analyst (BA) is tasked with creating a user story to improve the overall visitor experience when navigating the site. For which persona should the BA write this user story?. Support manager. Administrator. Customer.

The business analyst (BA) at Cloud Kicks has been asked to map the current sales process in Sales Cloud to document legal compliance with local privacy regulations, which can differ based on the state or country of a data transaction. Which activity would be most effective in helping the BA understand the sales process?. Asking stakeholders to complete a questionnaire. Using live workshops to map out the sales process. Conducting individual interviews with stakeholders.

A business analyst captures the following acceptance criteria for a user story about case reassignment in Service Cloud. • A service manager can click a Reassign button that changes the owner field of the case. • A service manager is able to reassign cases as part of the mobile experience. • Reassignment functionality can be used on cases that have been auto-reassigned. • Service reps are unable to reassign cases. Which mistake was made?. The criteria are aligned with the user's goal. The criteria are small and testable. The criteria include solution information.

A business analyst (BA) discovers that Universal Containers (UC) has automated case assignments in Service Cloud. UC uses case assignment rules to route cases to a predefined team. The UC leadership team wants to improve how cases are routed. What should the BA recommend to help UC resolve a common obstacle?. Migrate from case assignment rules to Omni-Channel. Document the current case assignment process. Minimize case escalations to reduce time to resolution.

An external business analyst (BA) has been brought in to work on a Sales Cloud project for Universal Containers (UC). UC's in-house BA has created epics and user stories, but the external BA notices that one story appears to be written incorrectly. How should the BA revise the statement below in the correct user story format? "Sales reps need to track their pipeline in Salesforce.". As a sales representative, I want to be able to track my opportunities in Salesforce so that we can forecast accurately. As a sales manager, I want sales reps to track their opportunities in Salesforce for accurate forecast reporting. As a sales manager, I need sales representatives to track their opportunities in Salesforce.

The business analyst (BA) at Cloud Kicks is deep in planning activities for its Commerce Cloud implementation project. The project sponsor asks the team to adjust their efforts due to budgetary constraints. What should the BA do next?. Validate requirements. Prioritize requirements. Organize requirements.