AB 100 Exam questions

Case study Case studies are not timed separately from other exam sections. You can use as much exam time as you would like to complete each case study, but you must manage your time to complete all exam sections. To answer the case study questions, refer to the information provided in the case. A review screen will appear at the end of the case study, where you can review and change your answers. After you leave the case study, you will not be able to return to it. Background Fabrikam, Inc. is a global consumer goods company migrating its infrastructure to the Microsoft cloud. As part of this migration, the company will implement Dynamics 365 Sales in place of the proprietary on-premises systems used by its business-to-business (B2B) sales team. Fabrikam will also adopt an AI-first approach to streamline operations. Problem statements Sales executives must use corporate computers with physical keyboards to access business information during customer interactions. Mobile phones cannot be used because the existing systems depend on keyboard input. Sales executives spend considerable time searching disparate systems and file servers instead of focusing on customers. Stakeholders are concerned that users may hesitate to adopt AI. Future AI funding depends on increased adoption month over month, so rapid adoption of the first sales-team AI agent is a priority. Planned initiatives Infrastructure migration: Fabrikam will move its on-premises infrastructure, including authentication and security, to a fully cloud-based topology. Data from different systems will be consolidated into Microsoft Dataverse as a single source of truth for the sales team. Sales cycle enablement: Fabrikam plans to: Build a single AI agent using low-code development, with Dataverse as its core component. Have sales managers access unanswered prospect correspondence and intervene when appropriate. Use Dynamics 365 Sales to track sales cycles, customer interactions, open opportunities, and follow-up communications. Let sales executives use hands-free headsets to ask the AI agent about internal policies or customer data. Requirements Infrastructure migration Use Azure for all future infrastructure workloads. Follow Microsoft-recommended cloud migration methodologies. Calculate the return on investment (ROI) for created AI agents to confirm cost savings. Sales cycle enablement Follow Microsoft recommendations for a conversational user experience and review a checklist for compliant AI-agent deployment. Log detailed telemetry for the first AI agent to support troubleshooting and optimization. Escalate unexpected agent actions to a live representative. For example, reroute a sales executive after two failed attempts to answer a question. Calculate the ROI of switching from the current process to the future process for stakeholder approval. Help the sales team correspond with prospects more quickly and efficiently in Dynamics 365 Sales. Report AI-agent adoption to stakeholders monthly. Track sensitive information shared through the AI agent, such as user IDs and names, for future auditing.

Case studies are not timed separately from other exam sections. You can use as much exam time as you would like to complete each case study, but you must manage your time to complete all exam sections. To answer the case study questions, refer to the information provided in the case. A review screen will appear at the end of the case study, where you can review and change your answers. After you leave the case study, you will not be able to return to it. Background Fabrikam, Inc. is a global consumer goods company migrating its infrastructure to the Microsoft cloud. As part of this migration, the company will implement Dynamics 365 Sales in place of the proprietary on-premises systems used by its business-to-business (B2B) sales team. Fabrikam will also adopt an AI-first approach to streamline operations. Problem statements Sales executives must use corporate computers with physical keyboards to access business information during customer interactions. Mobile phones cannot be used because the existing systems depend on keyboard input. Sales executives spend considerable time searching disparate systems and file servers instead of focusing on customers. Stakeholders are concerned that users may hesitate to adopt AI. Future AI funding depends on increased adoption month over month, so rapid adoption of the first sales-team AI agent is a priority. Planned initiatives Infrastructure migration: Fabrikam will move its on-premises infrastructure, including authentication and security, to a fully cloud-based topology. Data from different systems will be consolidated into Microsoft Dataverse as a single source of truth for the sales team. Sales cycle enablement: Fabrikam plans to: Build a single AI agent using low-code development, with Dataverse as its core component. Have sales managers access unanswered prospect correspondence and intervene when appropriate. Use Dynamics 365 Sales to track sales cycles, customer interactions, open opportunities, and follow-up communications. Let sales executives use hands-free headsets to ask the AI agent about internal policies or customer data. Requirements Infrastructure migration Use Azure for all future infrastructure workloads. Follow Microsoft-recommended cloud migration methodologies. Calculate the return on investment (ROI) for created AI agents to confirm cost savings. Sales cycle enablement Follow Microsoft recommendations for a conversational user experience and review a checklist for compliant AI-agent deployment. Log detailed telemetry for the first AI agent to support troubleshooting and optimization. Escalate unexpected agent actions to a live representative. For example, reroute a sales executive after two failed attempts to answer a question. Calculate the ROI of switching from the current process to the future process for stakeholder approval. Help the sales team correspond with prospects more quickly and efficiently in Dynamics 365 Sales. Report AI-agent adoption to stakeholders monthly. Track sensitive information shared through the AI agent, such as user IDs and names, for future auditing. Microsoft Copilot Studio best practices. For conversational user experiences.

Question #2 (Topic: Topic 1, Plan AI-powered business solutions) Topic 1 Case study This is a case study. Case studies are not timed separately from other exam sections. You can use as much exam time as you would like to complete each case study. However, there might be additional case studies or other exam sections. Manage your time to ensure that you can complete all the exam sections in the time provided. Pay attention to the Exam Progress at the top of the screen so you have sufficient time to complete any exam sections that follow this case study. To answer the case study questions, you will need to reference information that is provided in the case. Case studies and associated questions might contain exhibits or other resources that provide more information about the scenario described in the case. Information provided in an individual question does not apply to the other questions in the case study. A Review Screen will appear at the end of this case study. From the Review Screen, you can review and change your answers before you move to the next exam section. After you leave this case study, you will NOT be able to return to it. To start the case study To display the first question in this case study, select the "Next" button. To the left of the question, a menu provides links to information such as business requirements, the existing environment, and problem statements. Please read through all this information before answering any questions. When you are ready to answer a question, select the "Question" button to return to the question. Background Fabrikam, Inc., is a global consumer goods company that is undergoing a digital transformation initiative to migrate its entire infrastructure to the Microsoft cloud. As a key element of this cloud migration, the company will implement Microsoft Dynamics 365 Sales, moving away from the current on-premises proprietary technologies used by its business-to-business (B2B) sales team. As part of the cloud migration, Fabrikam will adopt an AI-first approach to its business solutions and implement AI solutions, wherever possible, to streamline operations. Problem Statements Fabrikam's infrastructure currently relies on various on-premises systems that require sales executives to use corporate computers with physical keyboards to access business information during customer interactions. Mobile phones cannot be used for these purposes, as the systems depend on keyboard input. As a result, the sales executives spend a lot of time using keyboards to search for data on several disparate systems and file servers, rather than focusing on the customers. This affects the customer experience. Fabrikam stakeholders are concerned that users will be hesitant to adopt AI. If the AI initiatives are NOT adopted, cost savings will never be realized. Additionally, funding for future AI initiatives will depend on demonstrating an increase in AI adoption month over month. As the AI agent initiative for the sales team will be the first for Fabrikam, the rapid adoption of the agent is a high priority. Planned Initiatives General Fabrikam management has prioritized AI-driven projects to improve efficiency, customer engagement, and responsible AI adoption. The current application infrastructure is on-premises and must be migrated to the cloud to support the adoption of these technologies. Infrastructure Migration Fabrikam plans to migrate from its current on-premises infrastructure to a completely cloud-based topology; this will include user authentication, the security framework, and, primarily, the adoption of the services by end users. All the data from the different systems will be consolidated into a single data source - a common data model that will use a Microsoft Dataverse environment as a single source of truth (SSOT) for the sales team. Sales Cycle Enablement To achieve the company's objectives, Fabrikam intends to implement the following strategies to enhance the sales cycle: Use low-code development to create a single AI agent that has Dataverse as its core component. Ensure that sales managers can access unanswered correspondence from prospects and intervene as appropriate. Replace the previous proprietary software with Dynamics 365 Sales to track sales cycles and customer interactions. Have the sales executives use Dynamics 365 Sales to track interactions for open opportunities and send follow-up communications to prospects. Have the sales executives use handsfree headsets to interact with an AI agent when they have questions about internal policies or customer data. Requirements Infrastructure Migration Fabrikam has identified the following infrastructure migration requirements: Azure must be used for all future infrastructure workloads. The company must follow Microsoft-recommended methodologies for infrastructure migration to the cloud. Any created AI agents must have their return on investment (ROI) calculated to ensure that the solution will save the company money. Sales Cycle Enablement Fabrikam has identified the following requirements for sales cycle enablement: The final AI agent must follow Microsoft recommendations for a conversational user experience. A designated checklist must be reviewed to ensure that the AI agent follows Microsoft deployment recommendations for a compliant solution. Detailed telemetry must be logged for the first created AI agent to help troubleshoot and optimize the agent during the initial AI agent adoption process. Unexpected AI agent actions must end in an escalation to a live representative. For example, a sales executive must be rerouted to a representative if the agent cannot answer a question after two failed attempts. The return on investment (ROI) of switching from the current process to the future process is required for stakeholder sign off. The sales team must use Dynamics 365 Sales to correspond with prospects more quickly and efficiently than currently. Sales managers must report on the adoption of the AI agent to key Fabrikam stakeholders on a monthly basis. Any sensitive information, such as user IDs and names, shared via the AI agent must be tracked for future auditing. Question Which framework should you use for the infrastructure migration?. A. Microsoft Cloud Adoption Framework for Azure. B. Success by Design. C. Microsoft Power Platform Center of Excellence (CoE). D. Microsoft Power Platform Project Setup Wizard.

Question #3 (Topic #1) A company uses Microsoft Dynamics 365 Sales to manage leads that are stored in a Microsoft Dataverse table named Lead and use non-standard terminology and custom columns. You need to configure business terms in the Lead table so that Microsoft Copilot controls can summarize the leads efficiently. The solution must minimize administrative effort. How should you configure the business terms?. A. Combine all the fields into one custom field. B. Map the field display names as business terms. C. Add the schema names as business terms. D. Create new business terms for each field.

Question #4 (Topic: Topic 1, Plan AI-powered business solutions) DRAG DROP You are designing two Microsoft Copilot Studio agents named Agent1 and Agent2. Each agent must meet the following requirements: Each agent must use a standard model. Each agent must NOT use generative orchestration. Agent1 must support simple and short phrases for a given topic. Agent2 must integrate with Microsoft Dynamics 365 Contact Center voice channel. You need to recommend language models for the agents. What should you recommend for each agent? To answer, drag the appropriate language models to the correct agents. Each language model may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content. NOTE: Each correct selection is worth one point. Language models next: Azure Language in Foundry Tools. Azure OpenAI. Conversational language understanding (CLU). Natural language understanding (NLU). Natural language understanding + (NLU+).

Question #5 (Topic: Topic 1, Plan AI-powered business solutions) A company uses Microsoft Dynamics 365 finance and operations apps. The company plans to use Microsoft Copilot in-app help and guidance to generate responses for internal business processes. You need to add an additional knowledge source for the business processes. The solution must NOT add new topics to the Copilot agent for the finance and operations apps. Which knowledge source should you add?. A. Microsoft Dataverse. B. a public website. C. Azure AI Search. D. a file upload.

Question #5 (Topic: Topic 1, Plan AI-powered business solutions) A company uses Microsoft Dynamics 365 finance and operations apps. The company plans to use Microsoft Copilot in-app help and guidance to generate responses for internal business processes. You need to add an additional knowledge source for the business processes. The solution must NOT add new topics to the Copilot agent for the finance and operations apps. Which knowledge source should you add?. A. Microsoft Dataverse. B. a public website. C. Azure AI Search. D. a file upload.

Question #6 (Topic: Topic 1, Plan AI-powered business solutions) A company has an AI business solution. You need to extend the solution so that Microsoft 365 Copilot can invoke external logic hosted in Azure services. What should you include in the solution?. A. Microsoft Copilot Studio skills. B. Microsoft Power Platform connectors. C. Custom engine agents.

Question #7 (Topic: Topic 1, Plan AI-powered business solutions) HOTSPOT You need to design a shared prompt library that will be used across multiple business units. The solution must meet the following requirements: Ensure consistent AI responses with reusable formats. Support governance and version control. Minimize administrative effort. Minimize ongoing costs. What should you recommend for each requirement? Select the appropriate options in the answer area. NOTE: Each correct selection is worth one point. Answer area. Ensure consistent AI responses:. Support governance and version control:.

Question 8 Topic 1 Plan AI-powered business solutions Question type: Drag and drop A company has a Microsoft Foundry project that uses a single agent and a single prompt to complete a series of tasks. The agent encounters the following issues: It frequently produces incomplete results. It struggles with domain-specific reasoning. Agent response times are remarkably slow. You need to recommend a solution to improve the overall performance and accuracy of the agent. What should you include in the recommendation? Match the appropriate action to each requirement. Each action may be used once, more than once, or not at all. Add a grounding data source. Add a prebuilt connector. Move to a multi-agent architecture. Upgrade to a larger generative AI model.

Question 9: Topic 1 Plan AI-powered business solutions A financial services company uses Microsoft Dynamics 365 Finance. Support staff manually review customer transaction histories to identify potential fraud before escalating cases. The company wants to automate the review while ensuring that a human analyst makes the final decision on escalations. What should you recommend?. A. Deploy an autonomous agent that closes non-fraud cases automatically. B. Use Microsoft 365 Copilot in Word to automatically finalize fraud detection policies. C. Configure a task agent to generate fraud risk scores for a human analyst to review. D. Export the data to a data lake for analysis in Microsoft Power BI.

Question 10: Topic 1 Plan AI-powered business solutions A company plans to deploy a Microsoft Copilot Studio agent to analyze historical business data and predict customer behavior. The data is stored in an Azure SQL database, flat files, APIs, and logs. The company needs to organize the data into a format that can be used as a knowledge source in Copilot Studio. What should the solution include?. A. Azure AI Search. B. Azure Data Lake Storage. C. Azure Cosmos DB. D. Azure Translator in Foundry Tools.

Question 11: Topic 1 Plan AI-powered business solutions A retail company plans to deploy Microsoft Copilot Studio agents to support Microsoft Dynamics 365 Commerce and a Microsoft Power Apps inventory management solution. The company needs a consistent source of product catalog data for multiple AI systems. What should you recommend?. A. Let each agent scrape product details from Microsoft SharePoint Online libraries. B. Store the product catalog in a separate custom table for each agent. C. Configure prompts to pull product details from PDFs supplied by external vendors. D. Centralize the product catalog data in Microsoft Dataverse and expose the data to both agents.

Question 12: Plan AI-powered business solutions A company has a portfolio of AI initiatives at different stages of development. The company needs a structured way to evaluate return on AI investment (ROAI) across the portfolio while balancing immediate results with long-term value and strategic innovation. What should the recommendation include?. A. A simple cost and benefit analysis. B. A horizon-based framework. C. The internal rate of return (IRR) function. D. A prioritization grid.

Question 13: Topic 1 Plan AI-powered business solutions A company needs a Microsoft Power Platform solution that consolidates data from multiple internal and external sources. The data must serve as a centralized source for Copilot Studio agents, Dynamics 365 applications, and external AI models; support data classification and protection policies; and be available for grounding and analytics. What should the recommendation include?. A. Microsoft Dataverse. B. Azure Data Lake Storage. C. A Microsoft Power BI semantic model. D. Azure Cosmos DB.

Question 14: Topic 1 Plan AI-powered business solutions A company plans to deploy an AI-based customer service app that will autonomously manage interactions, escalate complex cases, and learn from historical ticket data. You need to perform an accurate return on AI investment (ROAI) analysis of the deployment. What should you do first?. A. Establish the AI performance metrics. B. Conduct an AI market benchmarking study. C. Model the customer experience. D. Identify and quantify all the development, deployment, and operating costs.

Question 15 Topic 1| Drag and drop You are designing end-to-end test scenarios for a business solution that uses Microsoft Dynamics 365 Sales and Dynamics 365 Finance. You need to ensure that the business solution meets the following test requirements: Properly exchanges data between the Dynamics 365 apps Aligns with defined user workflows and business processes Which type of testing should you use for each requirement? Each testing type may be used once, more than once, or not at all. Testing types: Drift. Exploratory. Integration. Performance. User acceptance.

Question 16 - Topic 1| Multiple choice A company has a Microsoft 365 tenant in Canada and multiple Microsoft Power Platform environments in Canada and the United States. The company plans to deploy a Microsoft Copilot Studio agent to the Canadian environment that will use: Microsoft Dataverse data stored in Canada A connector that connects to an Azure OpenAI instance in the United States You need to ensure that the agent adheres to data residency and data movement policies before being deployed. What should you do?. A. Ensure that the data processed by Azure OpenAI is stored in the United States. B. From the Microsoft Purview portal, validate the Data loss prevention settings. C. Migrate the tenant to the United States. D. Ensure that cross-region data movement is enabled for the Canadian environment and connector dependencies.

Question 17 Topic 1 A company has a Microsoft Copilot Studio agent for customer support. You are reviewing and validating the following prompts: A prompt that has instructions to “help the customer as best you can” A prompt that helps retrieve product information from a knowledge base You need to ensure that the agent delivers consistent and accurate responses. What should you do for each prompt? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point. A prompt that has instructions to “help the customer as best you can”. A prompt that helps retrieve product information from a knowledge base.

Question 18 - Topic 1 HOTSPOT You are designing a testing solution for Microsoft Copilot Studio agents. You need to validate prompt engineering best practices to ensure that the agents generate accurate and contextually relevant responses. Which prompt validation techniques and metrics should you include in the solution? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point. Answer Area. Prompt validation techniques. Metrics.

Question 19: Topic 1 Transcribed text A company uses a Microsoft Copilot Studio agent to automate tasks in a web app. During testing, you discover that the automation sometimes fails because of frequent changes to the app’s user interface. You need to recommend a solution to ensure that the agent successfully automates the tasks. The solution must minimize changes to the agent. What should you include in the recommendation?. A. Computer Use in Copilot Studio. B. Custom models in Azure AI Studio. C. Conversation topics in Copilot Studio. D. An agent flow in Copilot Studio.

Question 20 | Topic 1 A company has a Microsoft Power Platform environment that contains Microsoft Dataverse data. You create a Microsoft Copilot Studio agent named Agent1 that processes the Dataverse data. You discover that Agent1 fails to return relevant or accurate results. You need to improve the quality and reliability of data grounding. What should you do? Answer: B. Verify and cleanse the Dataverse data. A. Retrain Agent1. B. Verify and cleanse the Dataverse data. C. Use an adaptive card in Agent1. D. Add example user inputs to the training data of Agent1.

Question 21 | Topic 1 You need to design a Microsoft Copilot Studio agent for customer support. The agent must securely retrieve product warranty data from a REST API. The solution must minimize development effort. What should you include in the design?. A. Export the agent as a managed solution and customize the agent in Power Apps. B. Create a custom connector in Copilot Studio and use the connector to call the API. C. Use a Microsoft Power Automate desktop flow to screen scrape the warranty data. D. Add the warranty data to the Fallback topic.

Question 22 | Topic 1 A manufacturing company wants to deploy an agent that will automate supplier invoice processing. You are designing a solution to evaluate the financial implications of the deployment. The company is especially concerned about budget overruns. You need to ensure that the solution considers the total cost of ownership (TCO), the expected savings from using automation, and whether to extend the existing AI capabilities. What should you include in the design?. A. A break-even analysis only. B. Adopting prebuilt agents to reduce the deployment time. C. Training a custom model. D. A return on AI investment (ROAI) analysis.

Question 23 | Topic 1 A company has a Microsoft Power Platform solution that contains: Microsoft Dataverse tables A Microsoft Power BI workspace named WS1 A canvas app named App1 that uses Dataverse A Power BI semantic model that connects to Dataverse by using DirectQuery You plan to use generative AI to provide answers to queries based on a subset of corporate data. You need to ensure that the data is available as a grounding data source for AI systems. What should you do?. A. Populate a Dataverse table. B. Share WS1. C. Endorse the semantic model. D. Export the semantic model.

QUESTION 24 - TOPIC 1 DRAG DROP A company plans to implement an AI business solution for a consumer goods company. You need to create agents that meet the following requirements: Orchestrate the sales order fulfillment and shipping of goods to customers. Analyze historical data and trends to replenish stock. Which type of agent should you use for each requirement? To answer, drag the appropriate agent types to the correct requirements. Each agent type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content. NOTE: Each correct selection is worth one point. Agent types: Autonomous. Prompt-and-response. Task.

Question 25 - Topic 1 Question: A company has an AI agent that automates the review of customer feedback stored in a cloud database. The company plans to generate monthly reports from the agent’s output to provide insights into customer sentiment and guide product development and marketing. You need to ensure that the data ingested by the agent is clean and suitable for the intended use. What should you do to prepare the data?. A. Create a workflow in Microsoft Power Automate. B. Identify and address biased data. C. Create an agent flow in Microsoft Copilot Studio. D. Sort the database by customer last name.

Question 26 - Topic 1 Question: A company is designing a Microsoft Power Platform solution to reduce the manual steps of a business process by deploying an existing AI model. You need to calculate the return on AI investment (ROAI) by identifying the metadata and telemetry of the solution. What should you use?. A. Microsoft Power Platform admin center. B. Success by Design. C. The Business value toolkit. D. Microsoft Cloud Adoption Framework for Azure.

Question 27 - Topic 1 Question: A company has a Microsoft Power Platform environment. You need to build two agents named Agent1 and Agent2: Agent1 must be extendable by using Semantic Kernel and connect to multiple business apps and APIs. Agent2 must connect directly to data stored in Microsoft Dataverse and be embeddable in a Microsoft Power Apps canvas app. What should you use to build each agent?. Agent1. Agent2.

Question 28 - Topic 1 Question: A company has an Azure environment that supports multiple business units. The company plans to implement an AI solution that will perform sentiment analysis on customer product reviews. You need to evaluate the potential cost of the solution to support return on AI investment (ROAI) analysis. What should you use?. A. Cost Management + Billing. B. Microsoft Fabric SKU Estimator. C. Total Cost of Ownership (TCO) Calculator. D. Azure Reservations.

Question 29 - Topic 1 Question: You need to recommend a Microsoft Power Platform solution for customer support. The solution must include AI capabilities in Microsoft Power Automate and meet these requirements: Use a centralized workspace for AI models. Generate short overviews from large amounts of unstructured text, such as case notes or transcripts, without additional training or coding. What should you include in the recommendation for each requirement? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point. 1. Use a centralized workspace. 2. Generate short overviews.

Question 30 - Topic 1 HOTSPOT A company uses Microsoft Dynamics 365 Finance for accounts payable and customer debt recovery. You are designing an AI finance process that meets the following requirements: Provides AI-driven details to help staff identify overdue vendor invoices and outstanding balances. Helps staff reduce how long it takes to review overdue invoices and payment history. You need to recommend which Microsoft Copilot features to include in the design. What should you recommend for each requirement? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point. Answer area: all options shown. Help identify vendor overdue invoices and outstanding balances. Reduce how long it takes to review overdue invoices and payment history.

Question 31, Topic 1 Case study This is a case study. Case studies are not timed separately from other exam sections. You can use as much exam time as you would like to complete each case study. However, there might be additional case studies or other exam sections. Manage your time to ensure you can complete all the exam sections in the time provided. Pay attention to the Exam Progress at the top of the screen so you have sufficient time to complete any exam sections that follow this case study. To answer the case study questions, you will need to reference information that is provided in the case. Case studies and associated questions might contain exhibits or other resources that provide more information about the scenario described in the case. Information provided in an individual question does not apply to the other questions in the case study. A Review Screen will appear at the end of this case study. From the Review screen, you can review and change your answers before you move to the next exam section. After you leave this case study, you will NOT be able to return to it. To start the case study To display the first question in this case study, select the "Next" button. To the left of the question, a menu provides links to information such as business requirements, the existing environment, and problem statements. Please read through all this information before answering any questions. When you are ready to answer a question, select the "Question" button to return to the question. Overview Contoso, Ltd. is a high-tech manufacturing company that uses Microsoft Dynamics 365 Finance, Dynamics 365 Supply Chain Management, and Dynamics 365 Commerce for its North American operations. The company designs and develops innovative products that have many patents and proprietary technologies. The patents and engineering designs are closely guarded secrets. Contoso executives want to integrate and adopt AI solutions to help scale the company in preparation for an anticipated period of rapid growth. The company has multiple legal entities and Azure subscriptions that will be used in the adopted AI solutions. Requirements AI Adoption The following executives will have specific responsibilities in the overall AI adoption: • Chief Technology Officer (CTO): Select one Dynamics 365 Finance, Dynamics 365 Supply Chain Management or Dynamics 365 Commerce prebuilt AI agent and one custom Microsoft Copilot Studio AI agent to prioritize and deploy during the initial AI adoption phase. • Chief Information Officer (CIO): Ensure that appropriate security labels are assigned to the data used by the AI agents. • Chief Financial Officer (CFO): Analyze the return on investment (ROI) for the AI agents being deployed. • Chief Information Security Officer (CISO): Discover and inventory AI resources for auditing. • Chief Executive Officer (CEO): Ensure that all solutions adhere to industry-standard responsible AI practices. All AI initiatives and agents will have a detailed business use case, a defined audience profile, and an estimated ROI that will compare the cost savings of the current process against the estimated costs of using the new AI solutions. The company's research and development (R&D) department already has a custom Model Context Protocol (MCP) server that contains comprehensive product specifications and compliance data. Prebuilt AI Agent The CTO has NOT yet selected which prebuilt AI agent to use in Dynamics 365 Supply Chain Management. The CTO wants to view available agent templates to identify which agent will add the most business value. Depending on which high-priority AI agents are identified, its agent capabilities must be previewed in a discovery meeting with the relevant business operation stakeholders. Custom AI Agent Contoso has identified the following custom AI agent requirements: • The custom AI agent will use data from Dynamics 365 Supply Chain Management to answer questions for the manufacturing team as a low-code solution. • The custom AI agent will be accessible from within Microsoft Teams. • The custom AI agent must be designed to eventually connect to other agents that can be selected based on their description. • The topics used in the custom AI agent will be selected based NOT on a trigger phrase, but on a description of the purpose of the query, to make the interactions more conversational. • The custom AI agent must be able to answer questions about product specifications by using existing technologies. The product specifications are maintained by the R&D department. • The custom AI agent must be integrated with and accessible from Dynamics 365 Supply Chain Management. • The custom AI agent must be able to use Dynamics 365 Supply Chain Management business logic that is stored outside of the application. Contoso has identified the following analysis, reporting, and troubleshooting requirements: • The CISO will audit all the AI solutions monthly for compliance and security. • The CFO will analyze all the AI solutions quarterly to compare the estimated ROI against actual measured efficiencies and adoption. The CFO will use the Copilot Studio agent usage estimator to perform this analysis. • The CISO wants to identify how much sensitive data was accessed for a given AI agent run and who accessed the data. Too much sensitive data accessed by a single user might indicate a high security risk. • The CTO wants to track user feedback on the quality of the AI agent responses during user interactions with the agents. Consistently poor feedback will trigger an escalated reengineering discussion. • The CEO wants a quarterly assessment of all the required metrics for their specific responsibilities. The tools used for the assessments must be Microsoft-recommended and must verify reliability, interpretability, fairness, and compliance. • The CFO wants to identify how many interactions with the AI agents are abandoned on a given day as compared to resolved conversations. Too many abandoned sessions might indicate that Copilot Studio credits are being used inefficiently by end users. Which two components in the custom AI agent design should the CFO evaluate in the quarterly agent analysis? Each correct answer represents part of the solution. NOTE: Each correct selection is worth one point. A. the GPT models used for the agent. B. the average characters in a chat message. C. the agent orchestration method. D. the average session time per agent.

Question #: 32 Topic #: 1 Case study This is a case study. Case studies are not timed separately from other exam sections. You can use as much exam time as you would like to complete each case study. However, there might be additional case studies or other exam sections. Manage your time to ensure you can complete all the exam sections in the time provided. Pay attention to the Exam Progress at the top of the screen so you have sufficient time to complete any exam sections that follow this case study. To answer the case study questions, you will need to reference information that is provided in the case. Case studies and associated questions might contain exhibits or other resources that provide more information about the scenario described in the case. Information provided in an individual question does not apply to the other questions in the case study. A Review Screen will appear at the end of this case study. From the Review Screen, you can review and change your answers before you move to the next exam section. After you leave this case study, you will NOT be able to return to it. To start the case study To display the first question in this case study, select the "Next" button. To the left of the question, a menu provides links to information such as business requirements, the existing environment, and problem statements. Please read through all this information before answering any questions. When you are ready to answer a question, select the "Question" button to return to the question. Overview Contoso, Ltd. is a high-tech manufacturing company that uses Microsoft Dynamics 365 Finance, Dynamics 365 Supply Chain Management, and Dynamics 365 Commerce for its North American operations. The company designs and develops innovative products that have many patents and proprietary technologies. The patents and engineering designs are closely guarded secrets. Contoso executives want to integrate and adopt AI solutions to help scale the company in preparation for an anticipated period of rapid growth. The company has multiple legal entities and Azure subscriptions that will be used in the adopted AI solutions. Requirements AI Adoption The following executives will have specific responsibilities in the overall AI adoption: • Chief Technology Officer (CTO): Select one Dynamics 365 Finance, Dynamics 365 Supply Chain Management or Dynamics 365 Commerce prebuilt AI agent and one custom Microsoft Copilot Studio AI agent to prioritize and deploy during the initial AI adoption phase. • Chief Information Officer (CIO): Ensure that appropriate security labels are assigned to the data used by the AI agents. • Chief Financial Officer (CFO): Analyze the return on investment (ROI) for the AI agents being deployed. • Chief Information Security Officer (CISO): Discover and inventory AI resources for auditing. • Chief Executive Officer (CEO): Ensure that all solutions adhere to industry-standard responsible AI practices. All AI initiatives and agents will have a detailed business use case, a defined audience profile, and an estimated ROI that will compare the cost savings of the current process against the estimated costs of using the new AI solutions. The company's research and development (R&D) department already has a custom Model Context Protocol (MCP) server that contains comprehensive product specifications and compliance data. Prebuilt AI Agent The CTO has NOT yet selected which prebuilt AI agent to use in Dynamics 365 Supply Chain Management. The CTO wants to view available agent templates to identify which agent will add the most business value. Depending on which high-priority AI agents are identified, its agent capabilities must be previewed in a discovery meeting with the relevant business operation stakeholders. Custom AI Agent Contoso has identified the following custom AI agent requirements: • The custom AI agent will use data from Dynamics 365 Supply Chain Management to answer questions for the manufacturing team as a low-code solution. • The custom AI agent will be accessible from within Microsoft Teams. • The custom AI agent must be designed to eventually connect to other agents that can be selected based on their description. • The topics used in the custom AI agent will be selected based NOT on a trigger phrase, but on a description of the purpose of the query, to make the interactions more conversational. • The custom AI agent must be able to answer questions about product specifications by using existing technologies. The product specifications are maintained by the R&D department. • The custom AI agent must be integrated with and accessible from Dynamics 365 Supply Chain Management. • The custom AI agent must be able to use Dynamics 365 Supply Chain Management business logic that is stored outside of the application. Analysis, Reporting, and Troubleshooting Contoso has identified the following analysis, reporting, and troubleshooting requirements: • The CISO will audit all the AI solutions monthly for compliance and security. • The CFO will analyze all the AI solutions quarterly to compare the estimated ROI against actual measured efficiencies and adoption. The CFO will use the Copilot Studio agent usage estimator to perform this analysis. • The CISO wants to identify how much sensitive data was accessed for a given AI agent run and who accessed the data. Too much sensitive data accessed by a single user might indicate a high security risk. • The CTO wants to track user feedback on the quality of the AI agent responses during user interactions with the agents. Consistently poor feedback will trigger an escalated reengineering discussion. • The CEO wants a quarterly assessment of all the required metrics for their specific responsibilities. The tools used for the assessments must be Microsoft-recommended and must verify reliability, interpretability, fairness, and compliance. • The CFO wants to identify how many interactions with the AI agents are abandoned on a given day as compared to resolved conversations. Too many abandoned sessions might indicate that Copilot Studio credits are being used inefficiently by end users. What should you configure for the custom AI agent?. A. AI-assisted evaluators. B. classic orchestration. C. generative orchestration.

Question #: 33 Topic #: 1 A company has an AI agent that automates the review of customer feedback stored in a cloud database. You plan to generate monthly reports from the agent's output to provide insights into customer sentiment and guide product development and marketing. You need to ensure that the data ingested by the agent is clean and suitable for the intended use. What should you do to prepare the data?. A. Ensure that the size of the database does not exceed 100 GB. B. Translate the data into a single language. C. Identify and address biased data. D. Sort the database by customer last name.

Question #: 34 Topic #: 1 A company has an Azure environment that supports multiple business units. The company plans to implement an AI solution that will perform sentiment analysis on customer product reviews. You need to evaluate the potential cost of the solution to support return on AI investment (ROAI) analysis. What should you use?. A. Total Cost of Ownership (TCO) Calculator. B. Azure Reservations. C. Azure pricing calculator. D. Azure Monitor.

Question #: 35 Topic #: 1 A company has an Azure environment that supports multiple business units. The company plans to implement an AI solution that will perform sentiment analysis on customer product reviews. You need to evaluate the potential cost of the solution to support return on AI investment (ROAI) analysis. What should you use?. A. Azure savings plans. B. Microsoft Fabric SKU Estimator. C. Cost Management + Billing. D. Azure Monitor.

Question #: 36 Topic #: 1 A company has an Azure environment that supports multiple business units. The company plans to implement an AI solution that will perform sentiment analysis on customer product reviews. You need to evaluate the potential cost of the solution to support return on AI investment (ROAI) analysis. What should you use?. A. Azure Reservations. B. Microsoft Fabric SKU Estimator. C. Anomaly Detection in Azure Cost Management. D. Azure pricing calculator.

Question #: 37 Topic #: 1 A company has an Azure environment that supports multiple business units. The company plans to implement an AI solution that will perform sentiment analysis on customer product reviews. You need to evaluate the potential cost of the solution to support return on AI investment (ROAI) analysis. What should you use?. A. Anomaly Detection in Azure Cost Management. B. Azure pricing calculator. C. Azure savings plans. D. Microsoft Fabric SKU Estimator.

Question #: 38 Topic #: 1 A company has an Azure environment that supports multiple business units. The company plans to implement an AI solution that will perform sentiment analysis on customer product reviews. You need to evaluate the potential cost of the solution to support return on AI investment (ROAI) analysis. What should you use?. A. Azure savings plans. B. Anomaly Detection in Azure Cost Management. C. Azure Monitor. D. Cost Management + Billing.

Question #: 39 Topic #: 1 A company has an AI agent that automates the review of customer feedback stored in a cloud database. You plan to generate monthly reports from the agent's output to provide insights into customer sentiment and guide product development and marketing. You need to ensure that the data ingested by the agent is clean and suitable for the intended use. What should you do to prepare the data?. A. Identify and address missing or inconsistent data. B. Sort the database by customer last name. C. Ensure that the size of the database does not exceed 100 GB. D. Verify data privacy and security compliance.

Question #: 40 Topic #: 1 A company uses multiple Microsoft Copilot Studio agents across different channels. You need to recommend a monitoring solution that provides comprehensive telemetry data and performance insights for the agents. What should you include in the recommendation?. A. Azure DevOps. B. Microsoft Power BI. C. Microsoft Dynamics 365 Customer Voice. D. Application Insights.

Question 41 - Topic 1 Question: A company uses multiple Microsoft Copilot Studio agents across different channels. You need to recommend a monitoring solution that provides comprehensive telemetry data and performance insights for the agents. What should you include in the recommendation?. A. the Analytics tab in Copilot Studio. B. Microsoft Power BI. C. Microsoft Dynamics 365 Customer Voice. D. Microsoft Purview.

Question #: 42 Topic #: 1 A company uses multiple Microsoft Copilot Studio agents across different channels. You need to recommend a monitoring solution that provides comprehensive telemetry data and performance insights for the agents. What should you include in the recommendation?. A. Azure Advisor. B. Microsoft Dynamics 365 Customer Voice. C. Application Insights. D. Log Analytics.

Question #: 43 Topic #: 1 A company uses multiple Microsoft Copilot Studio agents across different channels. You need to recommend a monitoring solution that provides comprehensive telemetry data and performance insights for the agents. What should you include in the recommendation?. A. the Analytics tab in Copilot Studio. B. Azure Advisor. C. Log Analytics. D. Microsoft Purview.

Question #: 44 Topic #: 1 A company has an AI agent that automates the review of customer feedback stored in a cloud database. You plan to generate monthly reports from the agent's output to provide insights into customer sentiment and guide product development and marketing. You need to ensure that the data ingested by the agent is clean and suitable for the intended use. What should you do to prepare the data?. A. Identify and address biased data. B. Ensure that the size of the database does not exceed 100 GB. C. Verify data privacy and security compliance. D. Translate the data into a single language.

Question #: 1 Topic #: 2 Case study This is a case study. Case studies are not timed separately from other exam sections. You can use as much exam time as you would like to complete each case study. However, there might be additional case studies or other exam sections. Manage your time to ensure that you can complete all the exam sections in the time provided. Pay attention to the Exam Progress at the top of the screen so you have sufficient time to complete any exam sections that follow this case study. To answer the case study questions, you will need to reference information that is provided in the case. Case studies and associated questions might contain exhibits or other resources that provide more information about the scenario described in the case. Information provided in an individual question does not apply to the other questions in the case study. A Review Screen will appear at the end of this case study. From the Review Screen, you can review and change your answers before you move to the next exam section. After you leave this case study, you will NOT be able to return to it. To start the case study To display the first question in this case study, select the "Next" button. To the left of the question, a menu provides links to information such as business requirements, the existing environment, and problem statements. Please read through all this information before answering any questions. When you are ready to answer a question, select the "Question" button to return to the question. Background Fabrikam, Inc., is a global consumer goods company that is undergoing a digital transformation initiative to migrate its entire infrastructure to the Microsoft cloud. As a key element of this cloud migration, the company will implement Microsoft Dynamics 365 Sales, moving away from the current on-premises proprietary technologies used by its business-to-business (B2B) sales team. As part of the cloud migration, Fabrikam will adopt an AI-first approach to its business solutions and implement AI solutions, wherever possible, to streamline operations. Problem Statements Fabrikam's infrastructure currently relies on various on-premises systems that require sales executives to use corporate computers with physical keyboards to access business information during customer interactions. Mobile phones cannot be used for these purposes, as the systems depend on keyboard input. As a result, the sales executives spend a lot of time using keyboards to search for data on several disparate systems and file servers, rather than focusing on the customers. This affects the customer experience. Fabrikam stakeholders are concerned that users will be hesitant to adopt AI. If the AI initiatives are NOT adopted, cost savings will never be realized. Additionally, funding for future AI initiatives will depend on demonstrating an increase in AI adoption month over month. As the AI agent initiative for the sales team will be the first for Fabrikam, the rapid adoption of the agent is a high priority. Planned Initiatives is on premises and must be migrated to the cloud to support the adoption of these technologies. Infrastructure Migration Fabrikam plans to migrate from its current on-premises infrastructure to a completely cloud-based topology; this will include user authentication, the security framework, and, primarily, the adoption of the services by end users. All the data from the different systems will be consolidated into a single data source - a common data model that will use a Microsoft Dataverse environment as a single source of truth (SSOT) for the sales team. Sales Cycle Enablement To achieve the company's objectives, Fabrikam intends to implement the following strategies to enhance the sales cycle: Use low-code development to create a single AI agent that has Dataverse as its core component. Ensure that sales managers can access unanswered correspondence from prospects and intervene as appropriate. Replace the previous proprietary software with Dynamics 365 Sales to track sales cycles and customer interactions. Have the sales executives use Dynamics 365 Sales to track interactions for open opportunities and send follow-up communications to prospects. Have the sales executives use handsfree headsets to interact with an AI agent when they have questions about internal policies or customer data. Requirements Infrastructure Migration Fabrikam has identified the following infrastructure migration requirements: Azure must be used for all future infrastructure workloads. The company must follow Microsoft-recommended methodologies for infrastructure migration to the cloud. Any created AI agents must have their return on investment (ROI) calculated to ensure that the solution will save the company money. Sales Cycle Enablement Fabrikam has identified the following requirements for sales cycle enablement: The final AI agent must follow Microsoft recommendations for a conversational user experience. A designated checklist must be reviewed to ensure that the AI agent follows Microsoft deployment recommendations for a compliant solution. Detailed telemetry must be logged for the first created AI agent to help troubleshoot and optimize the agent during the initial AI agent adoption process. Unexpected AI agent actions must end in an escalation to a live representative. For example, a sales executive must be rerouted to a representative if the agent cannot answer a question after two failed attempts. The return on investment (ROI) of switching from the current process to the future process is required for stakeholder sign off. The sales team must use Dynamics 365 Sales to correspond with prospects more quickly and efficiently than currently. Sales managers must report on the adoption of the AI agent to key Fabrikam stakeholders on a monthly basis. Any sensitive information, such as user IDs and names, shared via the AI agent must be tracked for future auditing. Which template should you use for the AI agent to meet the requirements for the sales executives?. A. IT Helpdesk in Microsoft Copilot Studio. B. AI agents in Microsoft Foundry. C. Voice in Microsoft Copilot Studio. D. AI chat in Microsoft Foundry.

Question #: 3 Topic #: 2 HOTSPOT Case study This is a case study. Case studies are not timed separately from other exam sections. You can use as much exam time as you would like to complete each case study. However, there might be additional case studies or other exam sections. Manage your time to ensure that you can complete all the exam sections in the time provided. Pay attention to the Exam Progress at the top of the screen so you have sufficient time to complete any exam sections that follow this case study. To answer the case study questions, you will need to reference information that is provided in the case. Case studies and associated questions might contain exhibits or other resources that provide more information about the scenario described in the case. Information provided in an individual question does not apply to the other questions in the case study. A Review Screen will appear at the end of this case study. From the Review Screen, you can review and change your answers before you move to the next exam section. After you leave this case study, you will NOT be able to return to it. To start the case study To display the first question in this case study, select the "Next" button. To the left of the question, a menu provides links to information such as business requirements, the existing environment, and problem statements. Please read through all this information before answering any questions. When you are ready to answer a question, select the "Question" button to return to the question. Background Fabrikam, Inc., is a global consumer goods company that is undergoing a digital transformation initiative to migrate its entire infrastructure to the Microsoft cloud. As a key element of this cloud migration, the company will implement Microsoft Dynamics 365 Sales, moving away from the current on-premises proprietary technologies used by its business-to-business (B2B) sales team. As part of the cloud migration, Fabrikam will adopt an AI-first approach to its business solutions and implement AI solutions, wherever possible, to streamline operations. Problem Statements Fabrikam's infrastructure currently relies on various on-premises systems that require sales executives to use corporate computers with physical keyboards to access business information during customer interactions. Mobile phones cannot be used for these purposes, as the systems depend on keyboard input. As a result, the sales executives spend a lot of time using keyboards to search for data on several disparate systems and file servers, rather than focusing on the customers. This affects the customer experience. Fabrikam stakeholders are concerned that users will be hesitant to adopt AI. If the AI initiatives are NOT adopted, cost savings will never be realized. Additionally, funding for future AI initiatives will depend on demonstrating an increase in AI adoption month over month. As the AI agent initiative for the sales team will be the first for Fabrikam, the rapid adoption of the agent is a high priority. Planned Initiatives General Fabrikam management has prioritized AI-driven projects to improve efficiency, customer engagement, and responsible AI adoption. The current application infrastructure is on-premises and must be migrated to the cloud to support the adoption of these technologies. Infrastructure Migration Fabrikam plans to migrate from its current on-premises infrastructure to a completely cloud-based topology; this will include user authentication, the security framework, and, primarily, the adoption of the services by end users. All the data from the different systems will be consolidated into a single data source - a common data model that will use a Microsoft Dataverse environment as a single source of truth (SSOT) for the sales team. Sales Cycle Enablement To achieve the company's objectives, Fabrikam intends to implement the following strategies to enhance the sales cycle: Use low-code development to create a single AI agent that has Dataverse as its core component. Ensure that sales managers can access unanswered correspondence from prospects and intervene as appropriate. Replace the previous proprietary software with Dynamics 365 Sales to track sales cycles and customer interactions. Requirements Infrastructure Migration Fabrikam has identified the following infrastructure migration requirements: Azure must be used for all future infrastructure workloads. The company must follow Microsoft-recommended methodologies for infrastructure migration to the cloud. Any created AI agents must have their return on investment (ROI) calculated to ensure that the solution will save the company money. Sales Cycle Enablement Fabrikam has identified the following requirements for sales cycle enablement: The final AI agent must follow Microsoft recommendations for a conversational user experience. A designated checklist must be reviewed to ensure that the AI agent follows Microsoft deployment recommendations for a compliant solution. Detailed telemetry must be logged for the first created AI agent to help troubleshoot and optimize the agent during the initial AI agent adoption process. Unexpected AI agent actions must end in an escalation to a live representative. For example, a sales executive must be rerouted to a representative if the agent cannot answer a question after two failed attempts. The return on investment (ROI) of switching from the current process to the future process is required for stakeholder sign off. The sales team must use Dynamics 365 Sales to correspond with prospects more quickly and efficiently than currently. Sales managers must report on the adoption of the AI agent to key Fabrikam stakeholders on a monthly basis. Any sensitive information, such as user IDs and names, shared via the AI agent must be tracked for future auditing. Which components should you use to meet the sales cycle enablement requirements? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point. For AI agent creation. For unexpected AI agent actions.

Question #: 4 Topic #: 2 You need to design a Microsoft 365 Copilot solution to optimize employee productivity. The solution must meet the following requirements: Ensure that the employees can query content stored in a subset of Microsoft SharePoint Online sites and in Teams by using natural language-based prompt actions. Ensure that employees receive contextually relevant responses in Microsoft 365 Copilot. What should you include in the design?. A. Build a Microsoft Power Automate desktop flow to read the SharePoint content and post the responses to Teams. B. Modify SharePoint settings. C. Create a custom REST API that crawls the SharePoint content. D. Configure Microsoft Graph access.

Question #: 5 Topic #: 2 A company uses Microsoft Dynamics 365 Finance to manage accounts payable. You are designing an AI invoice processing solution. You need to recommend the prerequisites to configure a prebuilt copilot for accounts payable. What should you recommend?. A. From Microsoft Copilot Studio, create an accounts payable agent. B. Extend Microsoft 365 Copilot for Sales to an accounts payable agent. C. Build an AI tool in Microsoft Foundry. D. From the Power Platform admin center, assign the Finance and Operations AI security role to users.

Question #: 6 Topic #: 2 A company plans to deploy a Microsoft Dynamics 365 Contact Center agent. You need to ensure that the agent can transfer the conversation to a live customer service representative. Which two components should you include in the solution? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point. A. Microsoft Foundry. B. Microsoft Copilot Studio. C. Microsoft 365 Agents Toolkit. D. an Azure AI Bot Service skill. E. Customer engagement hub.

Question #: 7 Topic #: 2 HOTSPOT A company uses Microsoft Dynamics 365 Supply Chain Management. You are designing an AI supply chain process that meets the following requirements: Provides managers with AI-driven insights that surface key information from customer orders Helps planners use AI to anticipate future product needs more accurately You need to recommend which Microsoft Copilot features to include in the design. What should you recommend for each requirement? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point. Provide AI-driven insights from customer orders. Anticipate future product needs.

Question #: 8 Topic #: 2 HOTSPOT A company has a Microsoft 365 E5 subscription and uses Microsoft Copilot Studio. The company has a Microsoft SharePoint Online library that contains 10,000 policy PDFs from various departments. The library contains a populated column named Department for each PDF. You need to design a Copilot Studio agent that will use the SharePoint library as a knowledge source. The solution must meet the following requirements: Enable the agent to answer user questions about company policies. Ensure that the agent can identify which departments and policies are connected. What should you include in the design for each requirement? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point. Enable the agent to answer questions about company policies. Identify which departments and policies are connected.

Question #: 9 Topic #: 2 DRAG DROP You need to design a Microsoft Copilot Studio agent that meets the following requirements: Supports interactive speech responses Optimizes decision-making and the accuracy of responses What should you include in the design for each requirement? To answer, drag the appropriate options to the correct requirements. Each option may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content. Options: A deep reasoning model. Azure Language in Foundry Tools. Azure AI Speech. Copilot Studio voice features. Speech Synthesis Markup Language (SSML).

Question #: 10 Topic #: 2 You are designing a low-code AI business solution by using Microsoft Copilot Studio. The solution must include an agent that automates tasks by simulating user interactions across third-party apps and websites, such as clicking buttons, entering text, and extracting information from screens. You need to recommend what to include in the agent. What should you recommend?. A. Model Context Protocol (MCP). B. a natural language understanding + (NLU+) model in Copilot Studio. C. Computer Use in Copilot Studio. D. Copilot skills.

Question #: 12 Topic #: 2 A company has a customer order system that creates sales orders manually. You need to design an AI solution to automate the following tasks as part of the system: Save the order details to a database. Update the order status in the database. Extract the order details from an order file. Prepare and send a confirmation email to customers. The solution must minimize development effort and support intelligent automation and solution integration. What should you include in the design?. A. a workflow in Azure Logic Apps. B. a multi-agent solution that uses the Semantic Kernel SDK. C. a multi-agent solution that uses Microsoft Foundry Agent Service. D. a Microsoft Copilot Studio agent that uses Microsoft Power Automate workflows.

Question #: 13 Topic #: 2 HOTSPOT You are designing an AI strategy for Microsoft Dynamics 365 finance and operations apps. You are evaluating the use of Microsoft Copilot Studio to provide in-app help and guidance based on generative AI general knowledge. You need to recommend which knowledge sources to include in the generative help and guidance agent. The solution must minimize the risk of generating inaccurate responses. What should you recommend? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point. Answer Area. Custom knowledge sources:. AI general knowledge:.

Question #: 14 Topic #: 2 HOTSPOT You need to design a multi-agent solution that will include a custom agent. The solution must meet the following requirements: Define the rules and constraints that the agent must follow. Automate a backend process that involves data movement between services and runs independently of the agent's reasoning steps. What should you include in the design for each requirement? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point. Answer Area. Define rules and constraints:. Automate a backend process:.

Question #: 16 Topic #: 2 Note: This section contains one or more sets of questions with the same scenario and problem. Each question presents a unique solution to the problem. You must determine whether the solution meets the stated goals. More than one solution in the set might solve the problem. It is also possible that none of the solutions in the set solve the problem. After you answer a question in this section, you will NOT be able to return. As a result, these questions do not appear on the Review Screen. A company uses Microsoft 365 and Dynamics 365. You need to recommend a solution to automatically summarize email threads, generate suggested replies in Microsoft Outlook, and provide meeting preparation summaries that include relevant customer relationship management (CRM) data. Solution: You recommend a classic Microsoft Dataverse workflow. Does this meet the goal?. A. Yes. B. No.

Question #: 17 Topic #: 2 Note: This section contains one or more sets of questions with the same scenario and problem. Each question presents a unique solution to the problem. You must determine whether the solution meets the stated goals. More than one solution in the set might solve the problem. It is also possible that none of the solutions in the set solve the problem. After you answer a question in this section, you will NOT be able to return. As a result, these questions do not appear on the Review Screen. A company uses Microsoft 365 and Dynamics 365. You need to recommend a solution to automatically summarize email threads, generate suggested replies in Microsoft Outlook, and provide meeting preparation summaries that include relevant customer relationship management (CRM) data. Solution: You recommend a Microsoft 365 Copilot agent template. Does this meet the goal?. A. Yes. B. No.

Question #: 18 Topic #: 2 You need to design an application lifecycle management (ALM) process for a Microsoft Power Platform environment that contains a solution named Solution1. Solution1 must include a custom connector for Copilot in Microsoft Dynamics 365 Customer Service. Solution1 must meet the following requirements: Ensure that the custom connector can be deployed consistently across environments as part of the ALM process. Allow the custom connector to be edited only in the development environment. What should you include in the design?. A. Add the custom connector to GitHub. B. Share the custom connector. C. Create the custom connector in the default solution. D. Add the custom connector to Solution1.

Question #: 19 Topic #: 2 A company uses a Microsoft Copilot Studio agent to automate tasks in a web app. During testing, you discover that the automation sometimes fails because of frequent changes to the app's user interface. You need to recommend a solution to ensure that the agent successfully automates the tasks. The solution must minimize changes to the agent. What should you include in the recommendation?. A. Computer Use in Copilot Studio. B. custom models in Azure AI Studio. C. conversation topics in Copilot Studio. D. an agent flow in Copilot Studio.

Question #: 20 Topic #: 2 A company processes invoices stored across multiple systems in multiple formats. You need to implement an AI solution to automate the invoice processing. The solution must meet the following requirements: Automate multi-step invoice processing tasks, including document analysis, data validation, and approval routing. Enable users to interact directly via Microsoft Teams to review and approve invoices. Minimize development efforts to define and customize approval workflows. What should you include in the solution?. A. Azure Document Intelligence in Foundry Tools and Azure Logic Apps. B. a SharePoint agent. C. Microsoft Copilot Studio and AI Builder. D. Azure OpenAI and Azure Functions.

Question #: 21 Topic #: 2 You need to design a Microsoft Copilot Studio agent for customer support. The agent must securely retrieve product warranty data from a REST API. The solution must minimize development effort. What should you include in the design?. A. Export the agent as a managed solution and customize the agent in Power Apps. B. Create a custom connector in Copilot Studio and use the connector to call the API. C. Use a Microsoft Power Automate desktop flow to screen scrape the warranty data. D. Add the warranty data to the Fallback topic.

Question #: 22 Topic #: 2 DRAG DROP A company has an ecommerce support portal that uses Microsoft Dataverse. You are designing a Microsoft Copilot Studio agent for the portal. The agent must meet the following requirements: Respond with a default help message when the user input is unclear. Initiate external processes, such as retrieving the order status, when users make specific requests. Generative orchestration will be enabled for the solution. You need to recommend a feature for each requirement. What should you recommend? To answer, drag the appropriate features to the correct requirements. Each feature may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content. NOTE: Each correct selection is worth one point. Features shown: Answer area: A tool (connector). A trigger phrase. The Fallback topic. A skill. The Escalate topic.

Question #: 23 Topic #: 2 A company uses Microsoft Dynamics 365 to manage service operations. Dispatchers coordinate service requests, and technicians perform scheduled on-site work. You need to design a solution that will use Microsoft Copilot to improve the efficiency of the service operations. The solution must meet the following requirements: Provide AI-driven assistance to help staff organize and resolve work orders. Deliver contextual AI support to frontline workers as they prepare for and complete customer appointments. Which two components should you include in the design? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point. A. Copilot Service workspace. B. Copilot in Outlook. C. Dynamics 365 Customer Service. D. Copilot in Customer Service. E. Copilot in Field Service. F. the Dynamics 365 Field Service mobile app.

Question #: 24 Topic #: 2 A company uses Microsoft Foundry agents. You need to ensure that an agent can dynamically use external tools at runtime without updating the agent. What should you include in the solution?. A. a Microsoft Foundry hub. B. a Model Context Protocol (MCP) server. C. Azure AI Search. D. Microsoft Copilot Studio.

Question #: 25 Topic #: 2 Note: This section contains one or more sets of questions with the same scenario and problem. Each question presents a unique solution to the problem. You must determine whether the solution meets the stated goals. More than one solution in the set might solve the problem. It is also possible that none of the solutions in the set solve the problem. After you answer a question in this section, you will NOT be able to return. As a result, these questions do not appear on the Review Screen. A company has a Microsoft Dynamics 365 Sales environment that has Microsoft Copilot enabled. You need to customize Copilot by tailoring how opportunity summaries are generated or how they are presented to users. Solution: You add fields to the opportunity summary. Does this meet the goal?. A. Yes. B. No.

Question #: 26 Topic #: 2 Note: This section contains one or more sets of questions with the same scenario and problem. Each question presents a unique solution to the problem. You must determine whether the solution meets the stated goals. More than one solution in the set might solve the problem. It is also possible that none of the solutions in the set solve the problem. After you answer a question in this section, you will NOT be able to return. As a result, these questions do not appear on the Review Screen. A company has a Microsoft Dynamics 365 Sales environment that has Microsoft Copilot enabled. You need to customize Copilot by tailoring how opportunity summaries are generated or how they are presented to users. Solution: You build Microsoft Power Automate flows to trigger customized Copilot summaries. Does this meet the goal?. A. Yes. B. No.

Question #: 27 Topic #: 2 Note: This section contains one or more sets of questions with the same scenario and problem. Each question presents a unique solution to the problem. You must determine whether the solution meets the stated goals. More than one solution in the set might solve the problem. It is also possible that none of the solutions in the set solve the problem. After you answer a question in this section, you will NOT be able to return. As a result, these questions do not appear on the Review Screen. A company has a Microsoft Dynamics 365 Sales environment that has Microsoft Copilot enabled. You need to customize Copilot by tailoring how opportunity summaries are generated or how they are presented to users. Solution: You configure AI Builder lead scoring models to influence opportunity summaries. Does this meet the goal?. A. Yes. B. No.

Question #: 28 Topic #: 2 Case study instructions This is a case study. Case studies are not timed separately from other exam sections. You can use as much exam time as you would like to complete each case study. However, there might be additional case studies or other exam sections. Manage your time to ensure that you can complete all the exam sections in the time provided. Pay attention to the Exam Progress at the top of the screen so you have sufficient time to complete any exam sections that follow this case study. To answer the case study questions, you will need to reference information that is provided in the case. Case studies and associated questions might contain exhibits or other resources that provide more information about the scenario described in the case. Information provided in an individual question does not apply to the other questions in the case study. A Review Screen will appear at the end of this case study. From the Review Screen, you can review and change your answers before you move to the next exam section. After you leave this case study, you will NOT be able to return to it. To start the case study To display the first question in this case study, select the “Next” button. To the left of the question, a menu provides links to information such as business requirements, the existing environment, and problem statements. Please read through all this information before answering any questions. When you are ready to answer a question, select the “Question” button to return to the question. Overview Contoso, Ltd. is a high-tech manufacturing company that uses Microsoft Dynamics 365 Finance, Dynamics 365 Supply Chain Management, and Dynamics 365 Commerce for its North American operations. The company designs and develops innovative products that have many patents and proprietary technologies. The patents and engineering designs are closely guarded secrets. Contoso executives want to integrate and adopt AI solutions to help scale the company in preparation for an anticipated period of rapid growth. The company has multiple legal entities and Azure subscriptions that will be used in the adopted AI solutions. Requirements AI Adoption The following executives will have specific responsibilities in the overall AI adoption: Chief Technology Officer (CTO): Select one Dynamics 365 Finance, Dynamics 365 Supply Chain Management or Dynamics 365 Commerce prebuilt AI agent and one custom Microsoft Copilot Studio AI agent to prioritize and deploy during the initial Adoption phase. Chief Information Officer (CIO): Ensure that appropriate security labels are assigned to the data used by the AI agents. Chief Financial Officer (CFO): Analyze the return on investment (ROI) for the AI agents being deployed. Chief Information Security Officer (CISO): Discover and inventory AI resources for auditing. Chief Executive Officer (CEO): Ensure that all solutions adhere to industry-standard responsible AI practices. All AI initiatives and agents will have a detailed business use case, a defined audience profile, and an estimated ROI that will compare the cost savings of the current process against the estimated costs of using the new AI solutions. The company's research and development (R&D) department already has a custom Model Context Protocol (MCP) server that contains comprehensive product specifications and compliance data. Prebuilt AI Agent The CTO has NOT yet selected which prebuilt AI agent to use in Dynamics 365 Supply Chain Management. The CTO wants to view available agent templates to identify which agent will add the most business value. Depending on which high-priority AI agents are identified, its agent capabilities must be previewed in a discovery meeting with the relevant business operation stakeholders. Custom AI Agent The custom AI agent will use data from Dynamics 365 Supply Chain Management to answer questions for the manufacturing team as a low-code solution. The custom AI agent will be accessible from within Microsoft Teams. The custom AI agent must be designed to eventually connect to other agents that can be selected based on their description. The topics used in the custom AI agent will be selected based NOT on a trigger phrase, but on a description of the purpose of the query, to make the interactions more conversational. The custom AI agent must be able to answer questions about product specifications by using existing technologies. The product specifications are maintained by the R&D department. The custom AI agent must be integrated and accessible from Dynamics 365 Supply Chain Management. The custom AI agent must be able to use Dynamics 365 Supply Chain Management business logic that is stored outside of the application. Analysis, Reporting, and Troubleshooting Contoso has identified the following analysis, reporting, and troubleshooting requirements: The CISO will audit all the AI solutions monthly for compliance and security. The CFO will analyze all the AI solutions quarterly to compare the estimated ROI against actual measured efficiencies and adoption. The CFO will use the Copilot Studio agent usage estimator to perform this analysis. The CISO wants to identify how much sensitive data was accessed for a given AI agent run and who accessed the data. Too much sensitive data accessed by a single user might indicate a high security risk. The CTO wants to track user feedback on the quality of the AI agent responses during user interactions with the agents. Consistently poor feedback will trigger an escalated reengineering discussion. The CEO wants a quarterly assessment of all the required metrics for their specific responsibilities. The tools used for the assessments must be Microsoft-recommended and must verify reliability, interpretability, fairness, and compliance. The CFO wants to identify how many interactions with the AI agents are abandoned on a given day as compared to resolved conversations. Too many abandoned sessions might indicate that Copilot Studio credits are being used inefficiently by end users. What should you recommend to assist the CTO with the prebuilt agent selection process?. A. Agent management. B. Copilot Studio. C. Lifecycle Services (LCS). D. Immersive Home.

Question #: 29 Topic #: 2 HOTSPOT Case study This is a case study. Case studies are not timed separately from other exam sections. You can use as much exam time as you would like to complete each case study. However, there might be additional case studies or other exam sections. Manage your time to ensure that you can complete all the exam sections in the time provided. Pay attention to the Exam Progress at the top of the screen so you have sufficient time to complete any exam sections that follow this case study. To answer the case study questions, you will need to reference information that is provided in the case. Case studies and associated questions might contain exhibits or other resources that provide more information about the scenario described in the case. Information provided in an individual question does not apply to the other questions in the case study. A Review Screen will appear at the end of this case study. From the Review Screen, you can review and change your answers before you move to the next exam section. After you leave this case study, you will NOT be able to return to it. To start the case study To display the first question in this case study, select the “Next” button. To the left of the question, a menu provides links to information such as business requirements, the existing environment, and problem statements. Please read through all this information before answering any questions. When you are ready to answer a question, select the “Question” button to return to the question. Overview Contoso, Ltd. is a high-tech manufacturing company that uses Microsoft Dynamics 365 Finance, Dynamics 365 Supply Chain Management, and Dynamics 365 Commerce for its North American operations. The company designs and develops innovative products that have many patents and proprietary technologies. The patents and engineering designs are closely guarded secrets. Contoso executives want to integrate and adopt AI solutions to help scale the company in preparation for an anticipated period of rapid growth. The company has multiple legal entities and Azure subscriptions that will be used in the adopted AI solutions. Requirements AI Adoption The following executives will have specific responsibilities in the overall AI adoption: Chief Technology Officer (CTO): Select one Dynamics 365 Finance, Dynamics 365 Supply Chain Management or Dynamics 365 Commerce prebuilt AI agent and one custom Microsoft Copilot Studio AI agent to prioritize and deploy during the initial Adoption phase. Chief Information Officer (CIO): Ensure that appropriate security labels are assigned to the data used by the AI agents. Chief Financial Officer (CFO): Analyze the return on investment (ROI) for the AI agents being deployed. Chief Information Security Officer (CISO): Discover and inventory AI resources for auditing. Chief Executive Officer (CEO): Ensure that all solutions adhere to industry-standard responsible AI practices. All AI initiatives and agents will have a detailed business use case, a defined audience profile, and an estimated ROI that will compare the cost savings of the current process against the estimated costs of using the new AI solutions. The company's research and development (R&D) department already has a custom Model Context Protocol (MCP) server that contains comprehensive product specifications and compliance data. Prebuilt AI Agent The CTO has NOT yet selected which prebuilt AI agent to use in Dynamics 365 Supply Chain Management. The CTO wants to view available agent templates to identify which agent will add the most business value. Depending on which high-priority AI agents are identified, its agent capabilities must be previewed in a discovery meeting with the relevant business operation stakeholders. Custom AI Agent Contoso has identified the following custom AI agent requirements: The custom AI agent will use data from Dynamics 365 Supply Chain Management to answer questions for the manufacturing team as a low-code solution. The custom AI agent will be accessible from within Microsoft Teams. The custom AI agent must be designed to eventually connect to other agents that can be selected based on their description. The topics used in the custom AI agent will be selected based NOT on a trigger phrase, but on a description of the purpose of the query, to make the interactions more conversational. The custom AI agent must be able to answer questions about product specifications by using existing technologies. The product specifications are maintained by the R&D department. The custom AI agent must be integrated and accessible from Dynamics 365 Supply Chain Management. The custom AI agent must be able to use Dynamics 365 Supply Chain Management business logic that is stored outside of the application. Analysis, Reporting, and Troubleshooting Contoso has identified the following analysis, reporting, and troubleshooting requirements: The CISO will audit all the AI solutions monthly for compliance and security. The CFO will analyze all the AI solutions quarterly to compare the estimated ROI against actual measured efficiencies and adoption. The CFO will use the Copilot Studio agent usage estimator to perform this analysis. The CISO wants to identify how much sensitive data was accessed for a given AI agent run and who accessed the data. Too much sensitive data accessed by a single user might indicate a high security risk. The CTO wants to track user feedback on the quality of the AI agent responses during user interactions with the agents. Consistently poor feedback will trigger an escalated reengineering discussion. The CEO wants a quarterly assessment of all the required metrics for their specific responsibilities. The tools used for the assessments must be Microsoft-recommended and must verify reliability, interpretability, fairness, and compliance. The CFO wants to identify how many interactions with the AI agents are abandoned on a given day as compared to resolved conversations. Too many abandoned sessions might indicate that Copilot Studio credits are being used inefficiently by end users. Question What should you include in the custom AI agent design to meet the R&D product specifications and the compliance information requirements? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point. To expose the data to the agent, create:. Add to the agent:.

Question #: 30 Topic #: 2 Note: This section contains one or more sets of questions with the same scenario and problem. Each question presents a unique solution to the problem. You must determine whether the solution meets the stated goals. More than one solution in the set might solve the problem. It is also possible that none of the solutions in the set solve the problem. After you answer a question in this section, you will NOT be able to return. As a result, these questions do not appear on the Review Screen. A company has a Microsoft Dynamics 365 Sales environment that has Microsoft Copilot enabled. You need to customize Copilot by tailoring how opportunity summaries are generated or how they are presented to users. Solution: You add the opportunity summary widget to the Opportunity form. Does this meet the goal?. A. Yes. B. No.

Question #: 31 Topic #: 2 Your company is designing a Microsoft Copilot Studio solution for loan review specialists who use a model-driven app. The loan form contains a custom Microsoft Power Apps component framework (PCF) control that invokes a Copilot Studio agent by raising a custom event and passing the record ID, selected columns, and user context. The PCF control renders the returned recommendation inside the form. The solution has the following requirements: The specialists must be able to use the same agent in Microsoft Teams and SharePoint. If the agent service is unavailable, the form must remain usable and display cached guidance or rule-based guidance. Loan approval fields in Microsoft Dataverse must be updated only after a specialist reviews and accepts a recommendation. Only the minimum required fields can be sent to the agent, and personal data must be excluded unless governance approves the data. Separate development, test, and production environments must be used, and managed packages for controlled promotion must be deployed across each environment. NOTE: Check if the answer is YES otherwise BLANK received meets the accountability requirements. Publishing the agent to Microsoft 365 Copilot meets the usage requirements for the specialists. Highlighted ○. Using managed packages across separate environments and sending only selected non-sensitive fields to the agent meet the documented deployment and security requirements. Configuring the PCF control to write the agent recommendation directly to the approval fields when the asynchronous response is received meets the accountability requirements.

Question #: 33 Topic #: 2 Your company uses an Azure OpenAI model to analyze customer feedback and generate responses. The model retrieves product information from Azure Blob Storage and responds to user queries. You discover that users can use malicious prompts and inputs to manipulate the model by submitting text that contains hidden instructions. You need to recommend a security control to mitigate the threat. The solution must minimize development effort. What should you include in the recommendation?. A. content filters. B. an Azure AI Content Safety policy. C. a data loss prevention (DLP) policy. D. Azure Content Understanding in Microsoft Foundry Tools.

Question #: 34 Topic #: 2 You are designing a multi-agent solution to orchestrate a set of specialized agents. You plan to include an agent that connects to a third-party data source. The agent must be discoverable and usable by users in Microsoft 365 Copilot and Microsoft Teams. You need to recommend a development strategy for the agent. Which two tools should you include in the recommendation? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point. A. Foundry Agent Service. B. the Assistants API in Azure OpenAI. C. the Foundry SDK. D. Microsoft Copilot Studio. E. the Microsoft 365 Agents SDK.

Question #: 1 Topic #: 3 Case study This is a case study. Case studies are not timed separately from other exam sections. You can use as much exam time as you would like to complete each case study. However, there might be additional case studies or other exam sections. Manage your time to ensure that you can complete all the exam sections in the time provided. Pay attention to the Exam Progress at the top of the screen so you have sufficient time to complete any exam sections that follow this case study. To answer the case study questions, you will need to reference information that is provided in the case. Case studies and associated questions might contain exhibits or other resources that provide more information about the scenario described in the case. Information provided in an individual question does not apply to the other questions in the case study. A Review Screen will appear at the end of this case study. From the Review Screen, you can review and change your answers before you move to the next exam section. After you leave this case study, you will NOT be able to return to it. To start the case study To display the first question in this case study, select the "Next" button. To the left of the question, a menu provides links to information such as business requirements, the existing environment, and problem statements. Please read through all this information before answering any questions. When you are ready to answer a question, select the "Question" button to return to the question. Background Fabrikam, Inc., is a global consumer goods company that is undergoing a digital transformation initiative to migrate its entire infrastructure to the Microsoft cloud. As a key element of this cloud migration, the company will implement Microsoft Dynamics 365 Sales, moving away from the current on-premises proprietary technologies used by its business-to-business (B2B) sales team. As part of the cloud migration, Fabrikam will adopt an AI-first approach to its business solutions and implement AI solutions, wherever possible, to streamline operations. Problem Statements Fabrikam's infrastructure currently relies on various on-premises systems that require sales executives to use corporate computers with physical keyboards to access business information during customer interactions. Mobile phones cannot be used for these purposes, as the systems depend on keyboard input. As a result, the sales executives spend a lot of time using keyboards to search for data on several disparate systems and file servers, rather than focusing on the customers. This affects the customer experience. Fabrikam stakeholders are concerned that users will be hesitant to adopt AI. If the AI initiatives are NOT adopted, cost savings will never be realized. Additionally, funding for future AI initiatives will depend on demonstrating an increase in AI adoption month over month. As the AI agent initiative for the sales team will be the first for Fabrikam, the rapid adoption of the agent is a high priority. Planned Initiatives General Fabrikam management has prioritized AI-driven projects to improve efficiency, customer engagement, and responsible AI adoption. The current application infrastructure is on-premises and must be migrated to the cloud to support the adoption of these technologies. Infrastructure Migration Fabrikam plans to migrate from its current on-premises infrastructure to a completely cloud-based topology; this will include user authentication, the security framework, and primarily the storage of business knowledge. Sales Cycle Enablement To achieve the company's objectives, Fabrikam intends to implement the following strategies to enhance the sales cycle: Use low-code development to create a single AI agent that has Dataverse as its core component. Ensure that sales managers can access unanswered correspondence from prospects and intervene as appropriate. Replace the previous proprietary software with Dynamics 365 Sales to track sales cycles and customer interactions. Have the sales executives use Dynamics 365 Sales to track interactions for open opportunities and send follow-up communications to prospects. Have the sales executives use handsfree headsets to interact with an AI agent when they have questions about internal policies or customer data. Requirements Infrastructure Migration Fabrikam has identified the following infrastructure migration requirements: Azure must be used for all future infrastructure workloads. The company must follow Microsoft-recommended methodologies for infrastructure migration to the cloud. Any created AI agents must have their return on investment (ROI) calculated to ensure that the solution will save the company money. Sales Cycle Enablement Fabrikam has identified the following requirements for sales cycle enablement: The final AI agent must follow Microsoft recommendations for a conversational user experience. A designated checklist must be reviewed to ensure that the AI agent follows Microsoft deployment recommendations for a compliant solution. Detailed telemetry must be logged for the first created AI agent to help troubleshoot and optimize the agent during the initial AI agent adoption process. Unexpected AI agent actions must end in an escalation to a live representative. For example, a sales executive must be rerouted to a representative if the agent cannot answer a question after two failed attempts. The return on investment (ROI) of switching from the current process to the future process is required for stakeholder sign off. The sales team must use Dynamics 365 Sales to correspond with prospects more quickly and efficiently than currently. Sales managers must report on the adoption of the AI agent to key Fabrikam stakeholders on a monthly basis. Any sensitive information, such as user IDs and names, shared via the AI agent must be tracked for future auditing. Which tool should you recommend to address the sensitive information concerns in the sales process?. A. the Analytics tab in Microsoft Copilot Studio. B. Model Context Protocol (MCP). C. Application Insights. D. Microsoft Foundry Tracing UI. E. Monitoring in Microsoft Foundry.

Question #: 2 Topic #: 3 HOTSPOT Case study This is a case study. Case studies are not timed separately from other exam sections. You can use as much exam time as you would like to complete each case study. However, there might be additional case studies or other exam sections. Manage your time to ensure that you can complete all the exam sections in the time provided. Pay attention to the Exam Progress at the top of the screen so you have sufficient time to complete any exam sections that follow this case study. To answer the case study questions, you will need to reference information that is provided in the case. Case studies and associated questions might contain exhibits or other resources that provide more information about the scenario described in the case. Information provided in an individual question does not apply to the other questions in the case study. A Review Screen will appear at the end of this case study. From the Review Screen, you can review and change your answers before you move to the next exam section. After you leave this case study, you will NOT be able to return to it. To start the case study To display the first question in this case study, select the "Next" button. To the left of the question, a menu provides links to information such as business requirements, the existing environment, and problem statements. Please read through all this information before answering any questions. When you are ready to answer a question, select the "Question" button to return to the question. Background Fabrikam, Inc., is a global consumer goods company that is undergoing a digital transformation initiative to migrate its entire infrastructure to the Microsoft cloud. As a key element of this cloud migration, the company will implement Microsoft Dynamics 365 Sales, moving away from the current on-premises proprietary technologies used by its business-to-business (B2B) sales team. As part of the cloud migration, Fabrikam will adopt an AI-first approach to its business solutions and implement AI solutions, wherever possible, to streamline operations. Problem Statements Fabrikam's infrastructure currently relies on various on-premises systems that require sales executives to use corporate computers with physical keyboards to access business information during customer interactions. Mobile phones cannot be used for these purposes, as the systems depend on keyboard input. As a result, the sales executives spend a lot of time using keyboards to search for data on several disparate systems and file servers, rather than focusing on the customers. This affects the customer experience. Fabrikam stakeholders are concerned that users will be hesitant to adopt AI. If AI initiatives are NOT adopted, cost savings will never be realized. Additionally, funding for future AI initiatives will depend on demonstrating an increase in AI adoption month over month. As the AI agent initiative for the sales team will be the first for Fabrikam, the rapid adoption of the agent is a high priority. Planned Initiatives General Fabrikam management has prioritized AI-driven projects to improve efficiency, customer engagement, and responsible AI adoption. The current application infrastructure is on-premises and must be migrated to the cloud to support the adoption of these technologies. Infrastructure Migration Fabrikam plans to migrate from its current on-premises infrastructure to a completely cloud-based topology; this will include user authentication, the security framework, and, primarily, the adoption of the services by end users. All the data from the different systems will be consolidated into a single data source - a common data model that will use a Microsoft Dataverse environment as a single source of truth (SSOT) for the sales team. Sales Cycle Enablement To achieve the company's objectives, Fabrikam intends to implement the following strategies to enhance the sales cycle: Use low-code development to create a single AI agent that has Dataverse as its core component. Ensure that sales managers can access unanswered correspondence from prospects and intervene as appropriate. Replace the previous proprietary software with Dynamics 365 Sales to track sales cycles and customer interactions. Have the sales executives use Dynamics 365 Sales to track interactions for open opportunities and send follow-up communications to prospects. Have the sales executives use handsfree headsets to interact with an AI agent when they have questions about internal policies or customer data. Infrastructure migration requirements Fabrikam has identified the following infrastructure migration requirements: Azure must be used for all future infrastructure workloads. The company must follow Microsoft-recommended methodologies for infrastructure migration to the cloud. Any created AI agents must have their return on investment (ROI) calculated to ensure that the solution will save the company money. Sales Cycle Enablement requirements Fabrikam has identified the following requirements for sales cycle enablement: The final AI agent must follow Microsoft recommendations for a conversational user experience. A designated checklist must be reviewed to ensure that the AI agent follows Microsoft deployment recommendations for a compliant solution. Detailed telemetry must be logged for the first created AI agent to help troubleshoot and optimize the agent during the initial AI agent adoption process. Unexpected AI agent actions must end in an escalation to a live representative. For example, a sales executive must be rerouted to a representative if the agent cannot answer a question after two failed attempts. The return on investment (ROI) of switching from the current process to the future process is required for stakeholder sign off. The sales team must use Dynamics 365 Sales to correspond with prospects more quickly and efficiently than currently. Sales managers must report on the adoption of the AI agent to key Fabrikam stakeholders on a monthly basis. Any sensitive information, such as user IDs and names, shared via the AI agent must be tracked for future auditing. Question: Which existing tool and data should you use to gather the required metrics for stakeholder signoff for the AI agents? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point. Tool:. Data required for the tool:.

Question #: 3 Topic #: 3 Case study This is a case study. Case studies are not timed separately from other exam sections. You can use as much exam time as you would like to complete each case study. However, there might be additional case studies or other exam sections. Manage your time to ensure that you can complete all the exam sections in the time provided. Pay attention to the Exam Progress at the top of the screen so you have sufficient time to complete any exam sections that follow this case study. To answer the case study questions, you will need to reference information that is provided in the case. Case studies and associated questions might contain exhibits or other resources that provide more information about the scenario described in the case. Information provided in an individual question does not apply to the other questions in the case study. A Review Screen will appear at the end of this case study. From the Review Screen, you can review and change your answers before you move to the next exam section. After you leave this case study, you will NOT be able to return to it. To start the case study To display the first question in this case study, select the "Next" button. To the left of the question, a menu provides links to information such as business requirements, the existing environment, and problem statements. Please read through all this information before answering any questions. When you are ready to answer a question, select the "Question" button to return to the question. Background Fabrikam, Inc., is a global consumer goods company that is undergoing a digital transformation initiative to migrate its entire infrastructure to the Microsoft cloud. As a key element of this cloud migration, the company will implement Microsoft Dynamics 365 Sales, moving away from the current on-premises proprietary technologies used by its business-to-business (B2B) sales team. As part of the cloud migration, Fabrikam will adopt an AI-first approach to its business solutions and implement AI solutions, wherever possible, to streamline operations. Problem Statements Fabrikam's infrastructure currently relies on various on-premises systems that require sales executives to use corporate computers with physical keyboards to access business information during customer interactions. Mobile phones cannot be used for these purposes, as the systems depend on keyboard input. As a result, the sales executives spend a lot of time using keyboards to search for data on several disparate systems and file servers, rather than focusing on the customers. This affects the customer experience. Fabrikam stakeholders are concerned that users will be hesitant to adopt AI. If the AI initiatives are NOT adopted, cost savings will never be realized. Additionally, funding for future AI initiatives will depend on demonstrating an increase in AI adoption month over month. As the AI agent initiative for the sales team will be the first for Fabrikam, the rapid adoption of the agent is a high priority. Planned Initiatives General Fabrikam management has prioritized AI-driven projects to improve efficiency, customer engagement, and responsible AI adoption. The current application infrastructure is on-premises and must be migrated to the cloud to support the adoption of these technologies. Infrastructure Migration Fabrikam plans to migrate from its current on-premises infrastructure to a completely cloud-based topology; this will include user authentication, the security framework, and, primarily, the adoption of the services by end users. All the data from the different systems will be consolidated into a single data source - a common data model that will use a Microsoft Dataverse environment as a single source of truth (SSOT) for the sales team. Sales Cycle Enablement One line immediately below this heading is obscured by the website navigation bar in this image. The visible text resumes: Ensure that sales managers can access unanswered correspondence from prospects and intervene as appropriate. Replace the previous proprietary software with Dynamics 365 Sales to track sales cycles and customer interactions. Have the sales executives use Dynamics 365 Sales to track interactions for open opportunities and send follow-up communications to prospects. Have the sales executives use handsfree headsets to interact with an AI agent when they have questions about internal policies or customer data. Requirements Infrastructure Migration Fabrikam has identified the following infrastructure migration requirements: Azure must be used for all future infrastructure workloads. The company must follow Microsoft-recommended methodologies for infrastructure migration to the cloud. Any created AI agents must have their return on investment (ROI) calculated to ensure that the solution will save the company money. Sales Cycle Enablement Fabrikam has identified the following requirements for sales cycle enablement: The final AI agent must follow Microsoft recommendations for a conversational user experience. A designated checklist must be reviewed to ensure that the AI agent follows Microsoft deployment recommendations for a compliant solution. Detailed telemetry must be logged for the first created AI agent to help troubleshoot and optimize the agent during the initial AI agent adoption process. Unexpected AI agent actions must end in an escalation to a live representative. For example, a sales executive must be rerouted to a representative if the agent cannot answer a question after two failed attempts. The return on investment (ROI) of switching from the current process to the future process is required for stakeholder sign off. The sales team must use Dynamics 365 Sales to correspond with prospects more quickly and efficiently than currently. Sales managers must report on the adoption of the AI agent to key Fabrikam stakeholders on a monthly basis. Any sensitive information, such as user IDs and names, shared via the AI agent must be tracked for future auditing. Question Which tool should you recommend to help secure funding for future AI agent development?. A. Evaluations in Microsoft Foundry. B. the Azure Cost Optimization workbook. C. Azure Operator Insights. D. the Analytics tab in Microsoft Copilot Studio. E. Direct Preference Optimization (DPO).

Question #: 4 Topic #: 3 You are designing a Microsoft Copilot Studio agent that uses a custom Microsoft Foundry model to generate responses. You need to ensure that the agent can securely connect to and invoke the custom model during user interactions. What should you include in the design?. A. Configure the agent to use classic orchestration. B. Create a connection to Microsoft Foundry in the agent. C. Add the Microsoft Foundry model as a Copilot Studio skill. D. Create a custom engine agent.

Question #: 5 Topic #: 3 You are designing an AI business solution that contains the following components: A Microsoft Power Automate workflow A Microsoft Copilot Studio agent A Microsoft Dataverse database A Microsoft Power Apps app As part of the application lifecycle management (ALM) process, you plan to package the components, so that they can be deployed to other environments as a group. You need to recommend a solution that supports versioning, dependencies, and deployments. What should you include in the recommendation?. A. GitHub Actions. B. Azure DevOps. C. Microsoft Power Platform solutions.

Question #: 6 Topic #: 3 A company has Microsoft 365 Copilot agents. You need to design a security solution for the agents. The solution must meet the following requirements: Identify and mitigate potential risks that relate to AI use. Protect AI apps and the sensitive data processed or generated by the agents. Support responsible AI governance by retaining and logging interactions, detecting policy violations, and investigating incidents. Which two components should you include in the design? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point. A. Microsoft Purview. B. Azure AI Content Safety. C. role-based access control (RBAC) in Microsoft Foundry. D. Microsoft Defender.

Question #: 7 Topic #: 3 You are creating validation criteria for a custom generative AI model that produces business reports based on internal enterprise data. You need to assess whether the model's outputs are appropriate and meaningful for the business reports. Which metric should you use?. A. the number of active users interacting with the model. B. alignment of the output to domain-specific tasks [highlighted in the image]. C. the average system resource usage during inference. D. the model training duration.

Question #: 8 Topic #: 3 A company has Microsoft Foundry agents that generate responses by using Azure OpenAI resources. The agents are deployed to both the United States and Europe. A company mandate states that the agents and their grounding data must adhere to data residency and movement regulations. You need to recommend a governance solution for the agents. What should you include in the recommendation?. A. Microsoft Defender for Cloud. B. Azure Policy. C. Azure Monitor. D. Microsoft Purview.

Question #: 9 Topic #: 3 A company has a Microsoft Copilot Studio agent that uses custom connectors to interact with enterprise APIs. You need to recommend an application lifecycle management (ALM) process to ensure that the connectors are deployed consistently across development, test, and production environments and meet governance and traceability requirements. What should you recommend?. A. Deploy the APIs as Azure Functions. B. Manage the connectors as solution components and deploy the components by using ALM pipelines. C. Maintain connector definitions in environment variables. D. Export and import the connectors between the environments as unmanaged solutions.

Question #: 11 Topic #: 3 HOTSPOT A company has a Microsoft Copilot Studio prompt-and-response agent. You need to ensure that the agent meets the following requirements: Provides effective and relevant responses Provides conversational outcomes Which metric should you use for each requirement? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point. Provides effective and relevant responses:. Provides conversational outcomes:.

Question #: 12 Topic #: 3 A company extends Copilot in Microsoft Dynamics 365 Customer Service. You need to recommend an automated application lifecycle management (ALM) process so that the Copilot components can be safely developed, tested, and promoted to production. Which two actions should you include in the ALM process? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point. A. Use an unmanaged solution in production. B. Rebuild the agents in each environment. C. Use Microsoft Power Platform pipelines. D. Include the components in a solution. E. Store the agent transcripts in source control.

Question 13 | Topic 3 HOTSPOT You are designing a testing solution for a Microsoft Copilot Studio agent that integrates with Microsoft Dynamics 365 Customer Service and Dynamics 365 Sales. You need to design end-to-end scenarios to test the agent's ability to perform the following actions: Coordinate tasks and data interactions across both Dynamics 365 apps. Interpret user input and provide contextually relevant outputs. Which test scenario and metric should you include in the design? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point. Test scenario:. Metric:.

Question #: 14 Topic #: 3 A company has multiple AI models that support generation of sales transactions. Each release of the models must be reviewed by a security and compliance team before being deployed to the production environment. The security and compliance team must have access to prior versions to properly determine potential exposures introduced. You need to recommend a solution to evaluate the impact of each deployment to production. The solution must enhance business continuity. What should you recommend?. A. Create a central model registry that uses version history. B. Establish a promotion process by using a quality gate. C. Implement version control for all the AI system components. D. Track model retirement schedules to prevent service disruptions.

Question 15 | Topic 3 DRAG DROP A company has an AI solution that uses a Microsoft Copilot Studio agent. You need to monitor the agent's performance. The solution must meet the following requirements: Monitor the agent's telemetry in near-real-time (NRT). Download transcripts of full conversations. Monitor the agent's usage and performance. What should you use for each requirement? To answer, drag the appropriate options to the correct requirements. Each option may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content. NOTE: Each correct selection is worth one point. Application Insights. Copilot Studio. Log Analytics. Microsoft Power Apps.

Topic 3 | Question 16 HOTSPOT A company deploys a Microsoft Copilot Studio agent that integrates with a Microsoft Power Automate desktop flow. You need to recommend a testing solution that meets the following requirements: Test cases must validate the most recent changes to the agent before the agent is released. The flow must be validated as part of the agent's orchestration. What should you recommend for each requirement? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point. Validate the most recent changes to the agent before release:. Validate the flow as part of the agent's orchestration:.

Question #: 17 Topic #: 3 A company has a Microsoft Copilot Studio agent that provides answers based on a knowledge base for customer support. Users report that, occasionally, the agent provides inaccurate answers. You need to use metrics from the Analytics tab in Copilot Studio to identify the cause of the inaccuracies. Which two options should you use? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point. A. survey results. B. session information and session outcomes. C. topic usage and topics with low resolution. D. engagement, resolution, and escalation rates. E. quality of generated answers.

Question 18 | Topic 3 A company uses a fine-tuned Microsoft Foundry model that requires frequent updates as new customer feedback becomes available. You need to design an application lifecycle management (ALM) process that meets the following requirements: https://static.daypo.com/images/diskette.png Data changes must be tracked and versioned. The model must be retrained consistently by using approved training data. Which two actions should you include in the design? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point. A. Associate the storage location to the fine-tuning job. B. Create a content filter. C. Store the training data in Azure Files. D. Upload the training data to Microsoft Foundry data files. E. Store the training data in Azure Blob Storage that has version control enabled.

Question #: 19 Topic #: 3 HOTSPOT A company deploys agents that generate responses by using Azure OpenAI resources. The agents are deployed to both the United States and Europe. You need to recommend a governance solution that meets the following requirements: Enforces the deployment of the resources to only approved Azure regions Provides continuous compliance verification of the resources What should you include in the recommendation for each requirement? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point. Answer Area Azure Monitor Azure Policy (highlighted) Microsoft Defender for Cloud Microsoft Purview Microsoft Sentinel. Enforces the deployment of the resources to only approved regions:. Provides continuous compliance verification of the resources:.

Question #: 20 Topic #: 3 A company has an AI solution that uses Azure OpenAI models. You need to recommend a governance solution that monitors and audits changes to model configurations and data usage. The solution must minimize administrative effort. What should you include in the recommendation?. A. Azure Monitor. B. Azure Stream Analytics. C. Azure API Management. D. Azure Policy. E. Microsoft Purview.

Question #: 21 Topic #: 3 HOTSPOT A company uses Azure OpenAI models that use grounding data from Microsoft Fabric for agents. The models are fine-tuned by using proprietary datasets. You need to design a governance solution that meets the following requirements: Restricts access to the grounding data to only assigned roles Restricts model fine-tuning to only the AI engineering team What should you include in the design? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point. Restricts access to the grounding data:. Restricts model fine-tuning:.

Question #: 22 Topic #: 3 DRAG DROP A company has a Microsoft Copilot Studio agent that has been in production for three months. The agent has received positive feedback from users. You need to identify the number of questions unanswered by the agent and the number of abandoned sessions between the users and the agent. Which Copilot Studio insights should you use? To answer, drag the appropriate insights to the correct requirements. Each insight may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content. NOTE: Each correct selection is worth one point. Conversation outcomes. Generated answer rate and quality. Reactions. Survey results.

Question #: 23 Topic #: 3 You are evaluating a Microsoft Copilot Studio agent that supports Microsoft Dynamics 365 Customer Service representatives. You need to recommend a testing solution that meets the following requirements: Evaluates agent effectiveness during active sessions Validates whether the agent delivers accurate and helpful responses Provides measurable, actionable insights for continuous improvement What should you recommend?. A. Track resolution, deflection, and accuracy by using dashboards and use scripts to ensure consistent responses. B. Perform load testing to validate how the agent scales under a high chat volume. C. Review historical tickets to find agents that have the shortest resolution times. D. Measure uptime and page load times.

Question #: 24 Topic #: 3 A company uses multiple Microsoft Copilot Studio agents across different channels. You need to recommend a monitoring solution that provides comprehensive telemetry data and performance insights for the agents. What should you include in the recommendation?. A. Application Insights. B. Azure Advisor. C. Azure DevOps. D. Microsoft Dynamics 365 Customer Voice.

Question #: 25 Topic #: 3 A company has an AI solution built by using Microsoft Copilot Studio and Power Platform. The solution is used by the company's sales, marketing, and customer service teams. You are performing a return on AI investment (ROAI) analysis to evaluate the impact of the solution. You need to identify which measurable business drivers to include in the analysis. Which two business drivers should you identify? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point. A. the reduced average case resolution time. B. market capitalization. C. economic market predictability. D. increased employee productivity. E. brand awareness.

Question #: 26 Topic #: 3 A company has a Microsoft Foundry agent that summarizes customer feedback and recommends products to customers. The agent references data from multiple knowledge sources. Users report that the agent response time is slow. Telemetry data shows that the agent frequently reaches its token usage limit. You need to recommend a solution to reduce token usage without degrading the quality of the generated responses. What should you recommend?. A. Chunk documents during indexing. B. Reduce the number of knowledge sources used by the agent. C. Reconfigure the prompts to limit the amount of retrieved content from the knowledge sources. D. Lower the maximum token usage limit for the responses.

Question #: 27 Topic #: 3 HOTSPOT A company has Microsoft Power Platform development, staging, and production environments. Each environment has its own Microsoft Dataverse tables and Azure AI Search index. The company has a Copilot Studio agent named Agent1 in development. Agent1 uses the following grounding data sources: A Dataverse table named CustomerOrders An Azure AI Search index named customer-knowledge You need to deploy Agent1 to production. The solution must ensure that the agent uses the production grounding data sources, minimizes downtime, and handles credentials and endpoints securely. What should you include in the deployment package solution, and what should you reconfigure after the deployment? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point. Answer Area Agent1 only The data sources only Agent1 and the data source connections Agent1 and references to the data sources (highlighted in the image) Agent1, the data sources, and the data source connections. Include in the deployment package solution:. Reconfigure after the deployment:.

Question #: 28 Topic #: 3 A company has a Microsoft Copilot Studio agent that uses generative AI to assist Microsoft Dynamics 365 Customer Service representatives. The agent currently exhibits a low resolution rate and a high escalation rate. You need to identify the issue. What should you use?. A. the Agent dashboard of Dynamics 365 Customer Service historical analytics. B. the Insights tab from the Search & intelligence settings of the Microsoft 365 admin center. C. the Copilot hub in the Power Platform admin center. D. the Analytics tab in Copilot Studio.

Question #: 29 Topic #: 3 A company has a Microsoft Foundry generative AI model. You need to evaluate the model's output to measure the overall quality and coherence of generated responses. The evaluation must use GPT-4o as a judge and return a numeric score for each output. Which type of metric should you use?. A. AI quality (NLP). B. risk and safety. C. Groundedness. D. AI quality (AI assisted).

Question #: 30 Topic #: 3 HOTSPOT You use Microsoft Copilot Studio analytics to analyze the performance of a deployed Copilot Studio agent. You need to identify which performance metrics to use to measure the following: The percentage of engaged sessions that are escalated to a live customer service representative The number of agent queries that cause a knowledge source error What should you identify for each requirement? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point. The percentage of engaged sessions that are escalated to a representative:. The number of agent queries that cause a knowledge source error:.

Question #: 31 Topic #: 3 A company plans to deploy a Microsoft Foundry agent. You need to recommend an application lifecycle management (ALM) process to ensure that the agent evaluates against baseline accuracy metrics before being deployed. What should you recommend?. A. Configure GitHub Actions for new agent versions. B. Deploy each new agent version directly to production. C. Use Observability in Foundry Control Plane with evaluation and drift monitoring. D. Enable Application Insights and use Azure Monitor.

Question #: 32 Topic #: 3 You need to recommend a security solution for agents in a Microsoft Power Platform environment. The agents must use only approved connectors and services. The solution must prevent the agents from accessing sensitive data. What should you recommend?. A. Configure Azure Monitor to capture connector activity logs. B. Enable a Microsoft Dataverse audit. C. Deploy data loss prevention (DLP) policies in Power Platform. D. Enable customer-managed keys in Microsoft Dataverse.

Question #: 33 Topic #: 3 A company has an AI business solution that uses Microsoft Copilot Studio agents. You need to recommend prompt best practices to improve the effectiveness of agent interactions. Which two actions should you include in the recommendation? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point. A. Track the duration of the average user session. B. Analyze the prompt length distribution. C. Regularly test and refine the prompts based on user input. D. Use clear and specific instructions in the prompts. E. Measure system resource usage during prompt processing.

Question #: 34 Topic #: 3 [All AB-100 Questions] DRAG DROP A company has a cloud-based AI solution that uses Azure OpenAI models. You need to design a monitoring solution that meets the following requirements: Monitors performance metrics and operational health for the models Monitors AI apps and agents for compliance Uses Azure-native capabilities Minimizes development effort What should you use for each requirement? To answer, drag the appropriate options to the correct requirements. Each option may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content. NOTE: Each correct selection is worth one point. Options. Azure API Management. Azure Policy. Microsoft Defender. Azure Monitor. Azure Stream Analytics. Microsoft Purview.

Question #: 35 Topic #: 3 A company has Microsoft Copilot Studio agents. The company plans to deploy custom connectors across development, test and production environments. You need to design an application lifecycle management (ALM) process to ensure consistency and prevent direct editing in production. Which two actions should you include in the design? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point. A. Deploy managed solutions to production. B. Deploy unmanaged solutions to production. C. Manually rebuild the agents in each environment. D. Move the agents between the environments by using data export and import. E. Include agents and connectors in a solution.

Question #: 37 Topic #: 3 A company has an AI solution named Solution1 that is deployed to the production environment. Solution1 uses an Azure OpenAI model to generate marketing emails for existing customers. During an internal review, you identify that Solution1 creates different emails depending on the customers’ traits. You need to recommend a strategy to mitigate the bias. The strategy must adhere to Microsoft responsible AI principles. What should you recommend?. A. Modify Solution1 to randomly generate emails for different traits. B. Modify the system instructions of Solution1. C. Retrain the model by using a larger dataset. D. Modify the contents of the training dataset.

Question #: 38 Topic #: 3 A company has a canvas app named App1 in a Microsoft Power Platform environment named Env1. Env1 uses a customer-managed key for data encryption. App1 connects to multiple data sources to retrieve and update customer and order information. You need to recommend a solution to add Microsoft Copilot components to App1. The solution must NOT modify the current security or encryption configurations of Env1. What should you include in the recommendation?. A. Modify the data sources of App1 to make them compatible with Copilot. B. Duplicate App1 and republish the app in Env1. C. Enable Copilot features for Env1. D. Move App1 to a new environment that uses Microsoft-managed keys.

Question #: 39 Topic #: 3 Case study This is a case study. Case studies are not timed separately from other exam sections. You can use as much exam time as you would like to complete each case study. However, there might be additional case studies or other exam sections. Manage your time to ensure that you can complete all the exam sections in the time provided. Pay attention to the Exam Progress at the top of the screen so you have sufficient time to complete any exam sections that follow this case study. To answer the case study questions, you will need to reference information that is provided in the case. Case studies and associated questions might contain exhibits or other resources that provide more information about the scenario described in the case. Information provided in an individual question does not apply to the other questions in the case study. A Review Screen will appear at the end of this case study. From the Review Screen, you can review and change your answers before you move to the next exam section. After you leave this case study, you will NOT be able to return to it. To start the case study To display the first question in this case study, select the "Next" button. To the left of the question, a menu provides links to information such as business requirements, the existing environment, and problem statements. Please read through all this information before answering any questions. When you are ready to answer a question, select the "Question" button to return to the question. Overview Contoso, Ltd. is a high-tech manufacturing company that uses Microsoft Dynamics 365 Finance, Dynamics 365 Supply Chain Management, and Dynamics 365 Commerce for its North American operations. The company designs and develops innovative products that have many patents and proprietary technologies. The patents and engineering designs are closely guarded secrets. Contoso executives want to integrate and adopt AI solutions to help scale the company in preparation for an anticipated period of rapid growth. The company has multiple legal entities and Azure subscriptions that will be used in the adopted AI solutions. Requirements AI Adoption The following executives will have specific responsibilities in the overall AI adoption: Chief Technology Officer (CTO): Select one Dynamics 365 Finance, Dynamics 365 Supply Chain Management or Dynamics 365 Commerce prebuilt AI agent and one custom Microsoft Copilot Studio AI agent to prioritize and deploy during the initial AI adoption phase. Chief Information Officer (CIO): Ensure that appropriate security labels are assigned to the data used by the AI agents. Chief Financial Officer (CFO): Analyze the return on investment (ROI) for the AI agents being deployed. Chief Information Security Officer (CISO): Discover and inventory AI resources for auditing. Chief Executive Officer (CEO): Ensure that all solutions adhere to industry-standard responsible AI practices. All AI initiatives and agents will have a detailed business use case, a defined audience profile, and an estimated ROI that will compare the cost savings of the current process against the estimated costs of using the new AI solutions. The company's research and development (R&D) department already has a custom Model Context Protocol (MCP) server that contains comprehensive product specifications and compliance data. Prebuilt AI Agent The CTO has NOT yet selected which prebuilt AI agent to use in Dynamics 365 Supply Chain Management. The CTO wants to view available agent templates to identify which agent will add the most business value. Depending on which high-priority AI agents are identified, its agent capabilities must be previewed in a discovery meeting with the relevant business operation stakeholders. Custom AI Agent Contoso has identified the following custom AI agent requirements: The custom AI agent will use data from Dynamics 365 Supply Chain Management to answer questions for the manufacturing team as a low-code solution. The custom AI agent will be accessible from within Microsoft Teams. The custom AI agent must be designed to eventually connect to other agents that can be selected based on their description. The topics used in the custom AI agent will be selected based NOT on a trigger phrase, but on a description of the purpose of the query, to make the interactions more conversational. The custom AI agent must be able to answer questions about product specifications by using existing technologies. The product specifications are maintained by the R&D department. The custom AI agent must be integrated with and accessible from Dynamics 365 Supply Chain Management. The custom AI agent must be able to use Dynamics 365 Supply Chain Management business logic that is stored outside of the application. Analysis, Reporting, and Troubleshooting Contoso has identified the following analysis, reporting, and troubleshooting requirements: The CISO will audit all the AI solutions monthly for compliance and security. The CFO will analyze all the AI solutions quarterly to compare the estimated ROI against actual measured efficiencies and adoption. The CFO will use the Copilot Studio agent usage estimator to perform this analysis. The CISO wants to identify how much sensitive data was accessed for a given AI agent run and who accessed the data. Too much sensitive data accessed by a single user might indicate a high security risk. The CTO wants to track user feedback on the quality of the AI agent responses during user interactions with the agents. Consistently poor feedback will trigger an escalated reengineering discussion. The CEO wants a quarterly assessment of all the required metrics for their specific responsibilities. The tools used for the assessment must be Microsoft-recommended and must verify reliability, interpretability, fairness, and compliance. The CFO wants to identify how many interactions with the AI agents are abandoned on a given day as compared to resolved conversations. Too many abandoned sessions might indicate that Copilot Studio credits are being used inefficiently by end users. Question Which two components for the custom AI agent should you include in the application lifecycle management (ALM) process? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point. A. an Azure package. B. a ZIP package. C. a Microsoft Power Platform solution. D. a Cloud Scale Unit (CSU) package. E. an X++ model.

Question #: 40 Topic #: 3 DRAG DROP Case study This is a case study. Case studies are not timed separately from other exam sections. You can use as much exam time as you would like to complete each case study. However, there might be additional case studies or other exam sections. Manage your time to ensure that you can complete all the exam sections in the time provided. Pay attention to the Exam Progress at the top of the screen so you have sufficient time to complete any exam sections that follow this case study. To answer the case study questions, you will need to reference information that is provided in the case. Case studies and associated questions might contain exhibits or other resources that provide more information about the scenario described in the case. Information provided in an individual question does not apply to the other questions in the case study. A Review Screen will appear at the end of this case study. From the Review Screen, you can review and change your answers before you move to the next exam section. After you leave this case study, you will NOT be able to return to it. To start the case study To display the first question in this case study, select the "Next" button. To the left of the question, a menu provides links to information such as business requirements, the existing environment, and problem statements. Please read through all this information before answering any questions. When you are ready to answer a question, select the "Question" button to return to the question. Overview Contoso, Ltd. is a high-tech manufacturing company that uses Microsoft Dynamics 365 Finance, Dynamics 365 Supply Chain Management, and Dynamics 365 Commerce for its North American operations. The company designs and develops innovative products that have many patents and proprietary technologies. The patents and engineering designs are closely guarded secrets. Contoso executives want to integrate and adopt AI solutions to help scale the company in preparation for an anticipated period of rapid growth. The company has multiple legal entities and Azure subscriptions that will be used in the adopted AI solutions. Requirements AI Adoption The following executives will have specific responsibilities in the overall AI adoption: Chief Technology Officer (CTO): Select one Dynamics 365 Finance, Dynamics 365 Supply Chain Management or Dynamics 365 Commerce prebuilt AI agent and one custom Microsoft Copilot Studio AI agent to prioritize and deploy during the initial AI adoption phase. Chief Information Officer (CIO): Ensure that appropriate security labels are assigned to the data used by the AI agents. Chief Financial Officer (CFO): Analyze the return on investment (ROI) for the AI agents being deployed. Chief Information Security Officer (CISO): Discover and inventory AI resources for auditing. Chief Executive Officer (CEO): Ensure that all solutions adhere to industry-standard responsible AI practices. All AI initiatives and agents will have a detailed business use case, a defined audience profile, and an estimated ROI that will compare the cost savings of the current process against the estimated costs of using the new AI solutions. The company's research and development (R&D) department already has a custom Model Context Protocol (MCP) server that contains comprehensive product specifications and compliance data. Prebuilt AI Agent The CTO has NOT yet selected which prebuilt AI agent to use in Dynamics 365 Supply Chain Management. The CTO wants to view available agent templates to identify which agent will add the most business value. Depending on which high-priority AI agents are identified, its agent capabilities must be previewed in a discovery meeting with the relevant business operation stakeholders. Custom AI Agent Contoso has identified the following custom AI agent requirements: The custom AI agent will use data from Dynamics 365 Supply Chain Management to answer questions for the manufacturing team as a low-code solution. The custom AI agent will be accessible from within Microsoft Teams. The custom AI agent must be designed to eventually connect to other agents that can be selected based on their description. The topics used in the custom AI agent will be selected based NOT on a trigger phrase, but on a description of the purpose of the query, to make the interactions more conversational. The custom AI agent must be able to answer questions about product specifications by using existing technologies. The product specifications are maintained by the R&D department. The custom AI agent must be integrated with and accessible from Dynamics 365 Supply Chain Management. The custom AI agent must be able to use Dynamics 365 Supply Chain Management business logic that is stored outside of the application. Analysis, Reporting, and Troubleshooting Contoso has identified the following analysis, reporting, and troubleshooting requirements: The CISO will audit all the AI solutions monthly for compliance and security. The CFO will analyze all the AI solutions quarterly to compare the estimated ROI against actual measured efficiencies and adoption. The CFO will use the Copilot Studio agent usage estimator to perform this analysis. The CISO wants to identify how much sensitive data was accessed for a given AI agent run and who accessed the data. Too much sensitive data accessed by a single user might indicate a high security risk. The CTO wants to track user feedback on the quality of the AI agent responses during user interactions with the agents. Consistently poor feedback will trigger an escalated reengineering discussion. The CEO wants a quarterly assessment of all the required metrics for their specific responsibilities. The tools used for the assessment must be Microsoft-recommended and must verify reliability, interpretability, fairness, and compliance. The CFO wants to identify how many interactions with the AI agents are abandoned on a given day as compared to resolved conversations. Too many abandoned sessions might indicate that Copilot Studio credits are being used inefficiently by end users. Question Which tools should you recommend to assist the CISO and the CIO with their specific responsibilities? To answer, drag the appropriate tools to the correct executives. Each tool may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content. NOTE: Each correct selection is worth one point. Azure Blob Storage. Azure Resource Graph Explorer. Copilot Studio. Microsoft Purview.

Question #: 41 Topic #: 3 Case study This is a case study. Case studies are not timed separately from other exam sections. You can use as much exam time as you would like to complete each case study. However, there might be additional case studies or other exam sections. Manage your time to ensure that you can complete all the exam sections in the time provided. Pay attention to the Exam Progress at the top of the screen so you have sufficient time to complete any exam sections that follow this case study. To answer the case study questions, you will need to reference information that is provided in the case. Case studies and associated questions might contain exhibits or other resources that provide more information about the scenario described in the case. Information provided in an individual question does not apply to the other questions in the case study. A Review Screen will appear at the end of this case study. From the Review Screen, you can review and change your answers before you move to the next exam section. After you leave this case study, you will NOT be able to return to it. To start the case study To display the first question in this case study, select the "Next" button. To the left of the question, a menu provides links to information such as business requirements, the existing environment, and problem statements. Please read through all this information before answering any questions. When you are ready to answer a question, select the "Question" button to return to the question. Overview Contoso, Ltd. is a high-tech manufacturing company that uses Microsoft Dynamics 365 Finance, Dynamics 365 Supply Chain Management, and Dynamics 365 Commerce for its North American operations. The company designs and develops innovative products that have many patents and proprietary technologies. The patents and engineering designs are closely guarded secrets. Contoso executives want to integrate and adopt AI solutions to help scale the company in preparation for an anticipated period of rapid growth. The company has multiple legal entities and Azure subscriptions that will be used in the adopted AI solutions. Requirements AI Adoption The following executives will have specific responsibilities in the overall AI adoption: Chief Technology Officer (CTO): Select one Dynamics 365 Finance, Dynamics 365 Supply Chain Management or Dynamics 365 Commerce prebuilt AI agent and one custom Microsoft Copilot Studio AI agent to prioritize and deploy during the initial AI adoption phase. Chief Information Officer (CIO): Ensure that appropriate security labels are assigned to the data used by the AI agents. Chief Financial Officer (CFO): Analyze the return on investment (ROI) for the AI agents being deployed. Chief Information Security Officer (CISO): Discover and inventory AI resources for auditing. Chief Executive Officer (CEO): Ensure that all solutions adhere to industry-standard responsible AI practices. All AI initiatives and agents will have a detailed business use case, a defined audience profile, and an estimated ROI that will compare the cost savings of the current process against the estimated costs of using the new AI solutions. The company's research and development (R&D) department already has a custom Model Context Protocol (MCP) server that contains comprehensive product specifications and compliance data. Prebuilt AI Agent The CTO has NOT yet selected which prebuilt AI agent to use in Dynamics 365 Supply Chain Management. The CTO wants to view available agent templates to identify which agent will add the most business value. Depending on which high-priority AI agents are identified, its agent capabilities must be previewed in a discovery meeting with the relevant business operation stakeholders. Custom AI Agent Contoso has identified the following custom AI agent requirements: The custom AI agent will use data from Dynamics 365 Supply Chain Management to answer questions for the manufacturing team as a low-code solution. The custom AI agent will be accessible from within Microsoft Teams. The custom AI agent must be designed to eventually connect to other agents that can be selected based on their description. The topics used in the custom AI agent will be selected based NOT on a trigger phrase, but on a description of the purpose of the query, to make the interactions more conversational. The custom AI agent must be able to answer questions about product specifications by using existing technologies. The product specifications are maintained by the R&D department. The custom AI agent must be integrated with and accessible from Dynamics 365 Supply Chain Management. The custom AI agent must be able to use Dynamics 365 Supply Chain Management business logic that is stored outside of the application. Analysis, Reporting, and Troubleshooting Contoso has identified the following analysis, reporting, and troubleshooting requirements: The CISO will audit all the AI solutions monthly for compliance and security. The CFO will analyze all the AI solutions quarterly to compare the estimated ROI against actual measured efficiencies and adoption. The CFO will use the Copilot Studio agent usage estimator to perform this analysis. The CISO wants to identify how much sensitive data was accessed for a given AI agent run and who accessed the data. Too much sensitive data accessed by a single user might indicate a high security risk. The CTO wants to track user feedback on the quality of the AI agent responses during user interactions with the agents. Consistently poor feedback will trigger an escalated reengineering discussion. The CEO wants a quarterly assessment of all the required metrics for their specific responsibilities. The tools used for the assessments must be Microsoft-recommended and must verify reliability, interpretability, fairness, and compliance. The CFO wants to identify how many interactions with the AI agents are abandoned on a given day as compared to resolved conversations. Too many abandoned sessions might indicate that Copilot Studio credits are being used inefficiently by end users. Question What should you recommend to assist the CEO with their specific responsibilities?. A. the Microsoft Service Trust Portal. B. Microsoft Foundry Tools. C. Microsoft Purview. D. the Responsible AI dashboard. E. Compliance Center.

Question #: 42 Topic #: 3 DRAG DROP Case study This is a case study. Case studies are not timed separately from other exam sections. You can use as much exam time as you would like to complete each case study. However, there might be additional case studies or other exam sections. Manage your time to ensure that you can complete all the exam sections in the time provided. Pay attention to the Exam Progress at the top of the screen so you have sufficient time to complete any exam sections that follow this case study. To answer the case study questions, you will need to reference information that is provided in the case. Case studies and associated questions might contain exhibits or other resources that provide more information about the scenario described in the case. Information provided in an individual question does not apply to the other questions in the case study. A Review Screen will appear at the end of this case study. From the Review Screen, you can review and change your answers before you move to the next exam section. After you leave this case study, you will NOT be able to return to it. To start the case study To display the first question in this case study, select the "Next" button. To the left of the question, a menu provides links to information such as business requirements, the existing environment, and problem statements. Please read through all this information before answering any questions. When you are ready to answer a question, select the "Question" button to return to the question. Overview Contoso, Ltd. is a high-tech manufacturing company that uses Microsoft Dynamics 365 Finance, Dynamics 365 Supply Chain Management, and Dynamics 365 Commerce for its North American operations. The company designs and develops innovative products that have many patents and proprietary technologies. The patents and engineering designs are closely guarded secrets. Contoso executives want to integrate and adopt AI solutions to help scale the company in preparation for an anticipated period of rapid growth. The company has multiple legal entities and Azure subscriptions that will be used in the adopted AI solutions. Requirements AI Adoption The following executives will have specific responsibilities in the overall AI adoption: Chief Technology Officer (CTO): Select one Dynamics 365 Finance, Dynamics 365 Supply Chain Management or Dynamics 365 Commerce prebuilt AI agent and one custom Microsoft Copilot Studio AI agent to prioritize and deploy during the initial AI adoption phase. Chief Information Officer (CIO): Ensure that appropriate security labels are assigned to the data used by the AI agents. Chief Financial Officer (CFO): Analyze the return on investment (ROI) for the AI agents being deployed. Chief Information Security Officer (CISO): Discover and inventory AI resources for auditing. Chief Executive Officer (CEO): Ensure that all solutions adhere to industry-standard responsible AI practices. All AI initiatives and agents will have a detailed business use case, a defined audience profile, and an estimated ROI that will compare the cost savings of the current process against the estimated costs of using the new AI solutions. The company's research and development (R&D) department already has a custom Model Context Protocol (MCP) server that contains comprehensive product specifications and compliance data. Prebuilt AI Agent The CTO has NOT yet selected which prebuilt AI agent to use in Dynamics 365 Supply Chain Management. The CTO wants to view available agent templates to identify which agent will add the most business value. Depending on which high-priority AI agents are identified, its agent capabilities must be previewed in a discovery meeting with the relevant business operation stakeholders. Custom AI Agent Contoso has identified the following custom AI agent requirements: The custom AI agent will use data from Dynamics 365 Supply Chain Management to answer questions for the manufacturing team as a low-code solution. The custom AI agent will be accessible from within Microsoft Teams. The custom AI agent must be designed to eventually connect to other agents that can be selected based on their description. The topics used in the custom AI agent will be selected based NOT on a trigger phrase, but on a description of the purpose of the query, to make the interactions more conversational. The custom AI agent must be able to answer questions about product specifications by using existing technologies. The product specifications are maintained by the R&D department. The custom AI agent must be integrated with and accessible from Dynamics 365 Supply Chain Management. The custom AI agent must be able to use Dynamics 365 Supply Chain Management business logic that is stored outside of the application. Analysis, Reporting, and Troubleshooting Contoso has identified the following analysis, reporting, and troubleshooting requirements: The CISO will audit all the AI solutions monthly for compliance and security. The CFO will analyze all the AI solutions quarterly to compare the estimated ROI against actual measured efficiencies and adoption. The CFO will use the Copilot Studio agent usage estimator to perform this analysis. The CISO wants to identify how much sensitive data was accessed for a given AI agent run and who accessed the data. Too much sensitive data accessed by a single user might indicate a high security risk. The CTO wants to track user feedback on the quality of the AI agent responses during user interactions with the agents. Consistently poor feedback will trigger an escalated reengineering discussion. The CEO wants a quarterly assessment of all the required metrics for their specific responsibilities. The tools used for the assessments must be Microsoft-recommended and must verify reliability, interpretability, fairness, and compliance. Question Which Copilot Studio analytics metrics should you recommend to assist the executives with their specific responsibilities? To answer, drag the appropriate metrics to the correct executives. Each metric may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content. NOTE: Each correct selection is worth one point. Metrics: Effectiveness. Tool use. Satisfaction. Use.

Question #: 43 Topic #: 3 Note: This section contains one or more sets of questions with the same scenario and problem. Each question presents a unique solution to the problem. You must determine whether the solution meets the stated goals. More than one solution in the set might solve the problem. It is also possible that none of the solutions in the set solve the problem. After you answer a question in this section, you will NOT be able to return. As a result, these questions do not appear on the Review Screen. A company has a team that analyzes its customers by using a manual process. You are designing an AI-based agent to automate and improve the process. You need to recommend on which platform to build the agent. The solution must meet the following requirements: Use generative AI to answer common questions. Provide analytics to review AI performance. Identify customer demographics. Minimize custom development. Solution: You recommend GitHub Copilot. Does this meet the goal?. A. Yes. B. No.

Question #: 44 Topic #: 3 Note: This section contains one or more sets of questions with the same scenario and problem. Each question presents a unique solution to the problem. You must determine whether the solution meets the stated goals. More than one solution in the set might solve the problem. It is also possible that none of the solutions in the set solve the problem. After you answer a question in this section, you will NOT be able to return. As a result, these questions do not appear on the Review Screen. A company has a team that analyzes its customers by using a manual process. You are designing an AI-based agent to automate and improve the process. You need to recommend on which platform to build the agent. The solution must meet the following requirements: Use generative AI to answer common questions. Provide analytics to review AI performance. Identify customer demographics. Minimize custom development. Solution: You recommend Microsoft Security Copilot. Does this meet the goal?. A. Yes. B. No.

Question #: 45 Topic #: 3 Note: This section contains one or more sets of questions with the same scenario and problem. Each question presents a unique solution to the problem. You must determine whether the solution meets the stated goals. More than one solution in the set might solve the problem. It is also possible that none of the solutions in the set solve the problem. After you answer a question in this section, you will NOT be able to return. As a result, these questions do not appear on the Review Screen. A company has a team that analyzes its customers by using a manual process. You are designing an AI-based agent to automate and improve the process. You need to recommend on which platform to build the agent. The solution must meet the following requirements: Use generative AI to answer common questions. Provide analytics to review AI performance. Identify customer demographics. Minimize custom development. Solution: You recommend Microsoft Copilot Studio. Does this meet the goal?. A. Yes. B. No.

Question #: 46 Topic #: 3 A company uses multiple Microsoft Copilot Studio agents across different channels. You need to recommend a monitoring solution that provides comprehensive telemetry data and performance insights for the agents. What should you include in the recommendation?. A. Microsoft Power BI. B. the Analytics tab in Copilot Studio. C. Log Analytics. D. Azure Advisor.

Question #: 47 Topic #: 3 Your company extends Copilot capabilities in Microsoft Dynamics 365 Finance. You plan to use Azure DevOps for application lifecycle management (ALM). You need to recommend a management solution for the ALM process. What should you include in the recommendation?. A. Lifecycle Services (LCS). B. pipelines in Microsoft Power Platform. C. solutions in Microsoft Power Platform. D. Azure DevOps test plans.