Administrador avanzado I

An administrator is planning the release process for the year. The team will be using change sets to process deployments to production. Which three best practices should be considered?. Make sure to deploy all dependent components. Plan your deployments around the production and sandbox maintenance schedules. Be sure to test only after business hours the day after deployment. Use matching names for global publisher layouts and Outlook publisher layouts. Make sure change sets are limited to 10,000 files.

An administrator at AW Computing is trying to track the login history for a specific user. The AW Computing org has 150,000 users and multi-factor authentication (MFA) is enabled and enforced for all users. In reviewing the Identity Verification History data, the administrator is unable to find any information for the mentioned user. The user used to log in regularly but has been inactive this quarter. Which two reasons explain why the user's data is missing from Identity Verification History?. Up to 20,000 records of users' identity verification attempts are stored. User belongs to a specific role for which identity verification data is not stored. The last 6 months worth of data is stored in the Identity Verification History. Identity Verification History stores the last year's worth of data.

The sales team at Universal Containers has asked the administrator to build functionality to automatically update the account checkbox field 'Opportunity Created' to checked when at least one related opportunity has been created. What feature should the administrator recommend to build this functionality?. Assignment rule. Workflow rule. Screen flow. Record-triggered flow.

Universal Containers has found duplicate contacts in Salesforce. The sales team has requested that the administrator prevent duplicate records from being created. Which two ways should the administrator customize duplicate management?. Create custom matching rules. Create custom validation rules. Create custom sharing rules. Configure custom duplicate rules.

An administrator at Cloud Kicks has built a flow that delivers status update emails to customers. Recently, there's been an increase in support cases from customers reporting they had not received the email. Where should the administrator look to investigate the issue?. Paused Flow Interviews. Email Logs. Setup Audit Trail. Process Automation Settings.

What should the administrator consider before enabling Person Accounts?. Person Account can be included in the account hierarchy. Person Account and Business Accounts cannot be in the same sharing model. Person Account can reference Contact formula fields. Person Account cannot be disabled after being activated.

Ursa Major Solar has a training sandbox with 160MB of test data that needs to be refreshed every other day. Which two sandboxes should be used in this instance? Choose 2 answers. Partial. Developer Pro. Full. Developer.

What would prevent a user from syncing a quote with an opportunity?. The quote has a validation rule preventing it from being updated. Another quote is already synced with the opportunity and is awaiting approval. The quote has already passed its expiration date. Another quote is already synced with the opportunity.

Ursa Major Solar allows its scientists to log new stars as they find them, but on occasion, they log the same star by mistake. The administrator wants scientists to be notified when a record is deleted and by whom, and to maintain their own discovery information. What automation solution should be used to send the notification?. Flow Builder. Lightning App Builder. Process Builder. Schema Builder.

How should an administrator support a finance team that is trying to use Opportunity data to keep an eye on their pipeline rather than manually calculating anticipated income for the quarter?. Create a custom Forecasting object to inform the finance team on the status of deals. Run a report at the end of each quarter to update the finance team on pipeline status. Set up collaborative forecasting to view quota against the open pipeline. Show the finance team how to use the Opportunity Kanban List View.

An administrator is creating a custom Opportunity record page for Sales users for new logoopportunities. They need to control what fields display on the record when a sales user is viewing the opportunity. Where should the administrator edit what fields display in the details of the record page?. Schema Builder. Custom Lightning Component. Page Layout. Record Types.

Cloud Kicks (CK) has a field called Shoe Type Preference. CK's product team wants to see a groups specific picklist values together into one of two lists. What functionality should the administrator use to fulfill the team's request?. Matrix Report. Bucket field. PREVGROUPVALUE. Summary Formula.

An administrator has been asked to enable permissions for users on the account services team to be able to edit and change ownership of Accounts owned by any of the team members. What should the administrator configure?. Enable Account Teams and grant Read record-level access to account team members for the Account object. Create a Sharing Rule on the Account object for all members of the account services role to have Read/Write access. Set organization-wide sharing for Account as Public Read Only. Update the profile Account object to Modify All.

As part of their yearly audit, the compliance team at Cloud Kicks would like to track when a user's profile has been changed and who changed the data. What should the administrator review to meet this requirement?. Setup Audit Trail. Historical Trending. Field History Tracking. Analytic Snapshot.

Cloud Kicks (CK) has a sneaker maintenance plan that it includes with all orders for its new line of Bluetooth-enabled custom sneakers. The sneaker maintenance plan gives each customer 6 months of phone support in case they have issues with their new sneakers. The administrator at CK is having a hard time keeping up with the work associated with managing the maintenance plan. What should the administrator do to help manage the plan?. Ensure milestones are in place for the maintenance plan. Create a support process for the maintenance plan. Set up and configure entitlement templates. Use Flow to automatically create and assign entitlements.

The sales VP noticed several sales reps generating a contract too early in the sales stage. To help correct this behavior, the VP has requested the Create Contract button only be available when the opportunity reaches the negotiation stage. How should the administrator meet this requirement?. Create a custom permission. Create a validation rule. Configure dynamic action. Modify page layout.

Cloud Kicks needs to automate several updates to lead records and update unrelated records. Select changes should happen every time a record is created or updated, but other changes should only happen when the record is updated. Which two options should the administrator use to automate these updates? Choose 2 answers. Use "formula evaluates to true" workflow rule with the ISCHANGED function to make changes when the record is updated. Create a flow that runs when a record is created or updated. Use a Decision element with the "Only if the record that triggered the flow to run is updated to meet the condition requirements" option. Create a Process Builder that runs when a record is changed.

Northern Trail Outfitters (NTO) wants to start using Salesforce for its HR recruiting process. NTO needs ensure that every application is linked to both a job posting and an applicant. Applicants can apply for more than one job posting, and each job posting can have more than one applicant. How should an administrator configure the objects? (Only one). Create Applicants as a junction object with a master-detail relationship to Job Postings and a lookup relationship to Job Applications. Add Applicants as a junction object with master-detail relationships to both Job Postings and Job Applications. Make Job Applications as a junction object with a master-detail relationship to Applicants and a lookup relationship to Job Postings. Configure Job Applications as a junction object with master-detail relationships to both Applicants and Job Postings.

An administrator is receiving cases that users are getting logged out of Salesforce without notice. What should the administrator do to address this issue?. Remove the session timeout settings. Enable Remember me until logout. Select force logout on session timeout. Deselect disable session timeout warning popup.

Northern Trail Outfitters (NTO) wants to change the current master-detail relationship between Shipments and Opportunities to a lookup relationship. The system administrator has made the necessary changes in a full sandbox and has successfully tested them against NTO's data. Now that the changes are ready to implement in production, what action should the system administrator take next?. Add the components to an outbound change set and deploy it to production. Use Data Loader to export the changes to the production org. Create an Unmanaged Package to distribute to production. Make the custom field type changes directly in the production org.

At Ursa Major Solar, several different planetary teams handle leads depending on which planet the lead is coming from. While most of the teams only need a few fields filled out to work the lead, the Jupiter team requires additional information to be filled out, such as which moon the lead is coming from. The administrator needs to automate which team is allocated the lead record based on the planet and ensure that every team has all of the information they need. Which two features will satisfy these requirements?. Matching Rules. Workflow Rules. Validation Rules. Assignment Rules.

Select power users want the ability to make configuration changes to a specific custom object. What tool should the administrator assign to the power users to enable this?. Modify All Data. Sharing Rule. Delegated Administration. View Setup and Configuration.

The Service team at Cloud Kicks needs a way to show the current status from the Account on the Case. This value should be on the page and is used in validation rules. What should the administrator recommend to solve this?. Create a cross-object formula. Add a lookup field to Account. Make a Rollup Summary. Use a picklist field.

When configuring a change set, which two practices should an administrator adhere to in order to ensure a successful deployment to production? Choose 2 answers. When deploying a new record type, ensure the new record type is the only component in the change set. Clone a change set to add forgotten dependent components to an uploaded change set. Add permissions and access settings to outbound change sets in addition to the dependent component list. Run deployment validations on the change set in the sandbox prior to uploading to production.

Users at AW Computing are receiving a duplicate message when they enter contacts with common and last names. Management wants to improve the user experience but also keep the data integrity of contacts. What should an administrator implement for this issue?. Change the duplicate rule to report instead of alert to limit duplicate messaging. Create a secondary matching rule to the duplicate rule to match on the associated customer. Create a custom validation to check for duplicates when creating new contact records. Include the customer Email field to the existing matching rule for a more exact match.

An administrator created a new custom object. When trying to upload new records to the custom object using Data Loader, they are unable to see the new custom object in the list of available objects. What should the administrator do to resolve the issue?. Check the Field-Level Security of the new custom object's Name field. Assign a permission set to give them access to the new object. Confirm the object is marked as deployed and not in development. Ensure Allow Sharing is checked on the custom object.

Cloud Kicks uses a Lightning web component to provide instructions to sales reps. An administrator needs to correct a spelling error in the displayed text in one of the Lightning web components. What is the recommended tool to make the change?. VisualStudio Code. Developer Org. Salesforce Lightning Inspector. Developer Console.

AW Computing wants to enable a backup resource to assign permissions while restricting the backup resource's ability to create or modify permission sets. Which feature should be employed to accomplish this request?. Customize Application Permission. View All Users Permission. Assignment Rules. Delegated Administrator.

What should an administrator do to keep secure fields protected in email templates?. Implement GDPR. Remove the fields from the email. Set up an approval process for email alerts. Use classic encrypted fields.

AW Computing is running a special bundle deal on monitors and keyboards. Normally, discounts need approval, but this special bundle is pre-approved. What should the administrator recommend for these requirements?. Implement CPQ. Enable Subscriptions. Create a separate price book. Remove the approval process.

A user is getting an error when attempting to merge two accounts. The administrator checks the profile to see the user has Read/Write permission on Accounts and is the owner of both records. What is preventing the user from completing the merge?. Only administrators have permission to merge records. The user is assigned to the wrong territory. The Delete permission is missing on the user for Accounts. The Account matching rules are not set.

Cloud Kicks has received feedback that customers are frustrated with the amount of time it takes to reach a support agent by area of expertise according to product information after a new case has been submitted. Which feature should the administrator configure in order to improve the case management process?. Macros. Escalation Rules. Omni-Channel. Knowledge Component.

Cloud Kicks is looking for a way to back up its data daily. What should the administrator recommend?. Set up Salesforce's Data Export Service and store the data in the target destination. Schedule a report and have the data emailed to the admin to put in the target destination. Use an ETL tool that can be scheduled to extract the data and push it to the target destination. Extract the data with the Import Wizard and push it to the target destination.

A request was made to import a spreadsheet of new Campaign Members. The system administrator started Data Import Wizard but the Campaign Members object was unavailable as a choice. What is causing this to occur?. The Marketing User checkbox field on the admin's user record is unchecked. The Salesforce.Id field is required and was missing from the file. The Campaign Member option is only available for Update. Import Wizard is only available for the standard objects Accounts, Contacts, and Leads.

A sales rep at Ursa Major Solar realized that the wrong price book was selected for an opportunity. How can the sales rep change the price book on the opportunity?. Once selected, the price book can be updated via the forecasting tab. Once selected, the price book is locked on the opportunity. The change can be made through the mobile app. The change can be made through the desktop site.

A sales rep needs to help cross-sell an opportunity but is unable to make updates on the record or update the opportunity team. Which two options would be required for a sales rep to add a rep to the opportunity team? Choose 2 answers. Transferred ownership of the Opportunity to the sales rep. A role above the Opportunity owner in the role hierarchy. A role above the Account owner in the role hierarchy. Transferred ownership of the Account to the sales rep.

The director of sales wants to make sure that every opportunity has either a sales engineer or an account executive assigned to the deal. How should the administrator meet this requirement?. Write a validation rule that checks if the fields are blank and requires that one of them be completed to save the opportunity. Require the Sales Engineer and the Account Executive lookup fields on the opportunity page layout. Add the Sales Engineer and Account Executive lookup fields to the Path settings for opportunities. Create a different record type for opportunities with Sales Engineers and opportunities with Account Executives to capture one or the other.

The administrator at Cloud Kicks has been asked to delete a large number of quote line items. They receive a .csv file with the record IDs to be deleted. The administrator uses Data Loader to delete them and selects Use Bulk API. When the job runs, every record shows an 'entity is deleted' error in the error file that is created. What is the reason for the error?. One of the IDs in the batch referenced a record that was in the recycle bin. This is the standard error message when records are deleted using Bulk API. Deleting with Data Loader can only be done in Batch API mode. The batch size selected was greater than the 200 record limit.

What should an administrator use as an alternative to a Process Builder to expedite the time required to update the records?. Screen Flow. Batch Update. Workflow Rule Field Change. Before Save Flow Trigger.

Cloud Kicks has organization-wide sharing defaults on the opportunity set to private. However, members of the finance team need to see closed won opportunities. The finance team members all have roles under the finance director, while the sales team members have roles under the sales manager. Which two options should the administrator use to meet these criteria?. Share with roles and subordinates of the finance director role. Create a criteria-based sharing rule where the won field = true. Create an owner-based sharing rule where the won field = true. Share with roles and subordinates of the sales manager role where the won field = true.

Cloud Kicks uses a Review junction object to track product reviews by account. The Review object has Master-Detail relationship to Account and a Master-Detail relationship to a customer Product object. A user accidentally deleted the Account, Product, and related Review records. How should the deleted Review records be restored?. Restore both the Account and Product master records from the Recycle Bin. Restore either the Account or Product master records from the Recycle Bin. Restore the Review junction object record from the Recycle Bin. The Review object records are permanently deleted without the ability to restore.

Cloud Kicks has a very large Knowledge base in Salesforce. Service reps are having a hard time findingthe most relevant articles because there are too many search results. What should the administrator do to help service reps quickly narrow down the number of articles?. Delete and remove old Knowledge articles. Activate and configure Einstein Search. Update Knowledge to auto-search the case's subject. Implement and configure Data Categories.

How should an administrator ensure the appropriate number of digits are entered into the custom encrypted field created to capture credit card numbers on the Opportunity object?. Create a flow to update the masked characters. Create a validation rule to ensure the length. Define the number of mask characters. Use the credit card number mask type.

Sales reps at AW Computing have been reporting that contact phone numbers sometimes revert back to an old value after being updated. What should the administrator do to resolve this issue?. Consolidate automation tools. Delete all workflow rules. Add an invocable process. Schedule Apex jobs.

Ursa Major Solar uses the custom object Product Development to track ideas R&D is working on. A former administrator added the custom object Potential Name with a lookup to Product Development to allow R&D to track names under consideration for those products. The R&D manager recently ran a report and noticed several potential names where the relationship to the Product Development record was missing. The current administrator needs to change this relationship to master-detail to ensure a potential name only exists when there is product development. Which two options are available for altering the existing Potential Name records for the deployment of this change to be successful?. Move any Potential Name records with blank lookup fields to the recycle bin. Assign any Potential Name records with blank lookup fields to an existing record from Product Development. Remove the lookup field from the page layout so the data is maintained without changes. Remove any existing data in the lookup field in Potential Name records.

A sales user is assigned to a permission set group that gives them Modify All access to Accounts. An administrator assigns the same user to a muting permission set that mutes Delete access on Accounts. What level of access will the sales user have on the Account object?. Modify All. No Access. Read-Only. Read, Create, and Edit.

The administrator at AW Computing implements multi-factor authentication using the Salesforce Authenticator app downloaded on company-provided iPhones. A sales rep breaks their phone and needs to update an opportunity record. How should the administrator grant access for the sales rep?. Generate a temporary identity verification code for the rep. Instruct the sales rep to log in from the company's VPN. Delegate multi-factor identification to the sales rep. Add the sales rep's IP address to the trusted IP ranges.

The administrator at Cloud Kicks is troubleshooting an issue one user is having with a flow. They have decided to add a debug log to that user. What debug log category should be used?. Callout. Workflow. System. Database.

Cloud Kicks has two record-triggered flows on the same object. One flow creates a child record when criteria are met. The second record-triggered flow is based on criteria to check if the child record exists and updates a field. The field on the child record that needs to be updated is still null after the second record trigger. What should the administrator do to resolve this issue?. Turn the flows into schedule flows and have them update the field. Combine the two flows into one with checks to see which part of the flow needs to be run. Make a new record-triggered flow on the child object to update the field on the parent record. Have the record-triggered flows fire on create or edit to update the field.

An administrator has created a flow that sends platform events whenever an opportunity is updated. An Apex developer has been tasked to write code that listens for these events. When reviewing the debug logs for a user, the developer can see that the flow ran, but the debug information is missing. What should the administrator recommend to assist with debugging?. Search the AppExchange to find a tool that assists with debugging. Platform events are unavailable for debugging. Set a debug log on the Automated Process entity. Select the Debug Enabled checkbox on platform events.

Users at AW Computing use a custom object to manage orders. All profiles share a single page layout.Customer Service and Sales users express frustration overseeing actions that do not always apply to their situation on the page layout. What should an administrator recommend?. Create separate record types for the Customer Service and Sales users' records. Make two separate Lightning record pages and assign them to the applicable profiles. Configure two separate permission sets and assign the appropriate permissions to each user. Use Dynamic Actions and conditional visibility to show the appropriate actions to the applicable users.

DreamHouse Realty manages its accounts and contacts in Salesforce using a B2C account model. The business has requested that third-party loan advisors be tracked in Salesforce along with the customers they work with. How should the administrator track third-party financial advisors and the customers they work with?. Set up Contacts to Multiple Accounts for loan advisors. Use a Hierarchical lookup on Contact to track loan advisors' customers. Create a Hierarchical lookup on Account to track loan advisors' customers. Use a B2B Account Model to track loan advisors' customers.

An administrator created and activated several record-triggered flows that are configured to run before the record is saved on the same object. What should the administrator consider about the order of execution for flows?. The order of flow execution is unpredictable. The flow type will determine the order of execution. The flows will execute in alphabetical order based on their names. The last created date of the flow will determine the order.

Cloud Kicks wants to force its users to set a value for a custom field called Tier by answering a series of questions. What two functions should the administrator use to ensure that users cannot bypass answering these questions in order to determine their Tier value? Choose 2 answers. Set up a restriction rule on the field. Make the field Read Only on the page layout. Use a screen flow to ask the questions. Set up a list view for the list of questions.

An administrator has found a free app on the AppExchange and would like to install it. Which three items should the administrator take into consideration before installing the managed package? Choose 3 answers. Apps may require external, third-party web services to function properly. Custom objects and custom fields used by the app count against the org's limits. Managed apps do not undergo a formal security review by Salesforce. Apps must be installed in production before the app can be installed in a sandbox. Apps may require certain Salesforce editions or features to be enabled.

Cloud Kicks has a custom object called Membership Details that records information about customers' preferences for their memberships. Depending on the membership level, different data needs to be displayed. • When the running user has the Marketing profile, all data should be visible. • When the running user has the Support profile, only the Support preference fields should be visible. • Both Marketing and Support users should be able to report on all data. How should the administrator deliver this solution?. Set up Dynamic Forms to conditionally show data. Use Field-Level Security to control data access. Make a permission set with a Muting permission. Create two record types and two page layouts.

A previous consultant helped Universal Containers automate many of its business processes. The administrator changed the email address on the consultant's user record and deactivated it. The consultant called to say they continue to get email messages from failed flows and processes. What steps should the administrator perform to stop the fault messages from going to the consultant?. Set 'Send Process or Flow Error Email' to 'Apex Exception Email Recipients' in Automation settings. Add the System Admin's email to the Apex Exception Email page in Setup. Export Flow Interviews filtered by LastModifiedBy.email using Data Loader. In the .csv file, change LastModifiedBy to the System Admin and upload changes with Data Loader. Request an Email Log from Email Log Files in Setup and filter the request by the consultant's email. Manually update any flows or processes listed on the log. Create a custom metadata type and associate the LastModifiedBy field. Write a flow that updates the field in any flows or processes equal to the consultant's name.

Sales reps at AW Computing have asked the administrator to help them close deals faster on the Salesforce mobile app when they're in the field. They want to be able to quickly close an opportunity and have key fields, like status, pre-populated to Closed Won. What should an administrator create to achieve this?. Lightning Component. Enhanced Related Lists. Global Quick Action. Object-specific Quick Action.

Ursa Major Solar's administrator has configured multiple record-triggered flows to run before the record is saved on the Account object. What should the administrator consider when a record-triggered flow executes first?. The order in which those flows are executed is not guaranteed. The flow with the longest execution time will execute first. Assign the highest priority to the record-triggered flow which should execute first. The flow with the shortest execution time will execute first.

The administrator at AW Computing has received an email for a system error indicating that their organization has reached its hourly limit for processing workflow time triggers. Which two processes should the administrator review?. Apex Triggers. Paused Flow Interviews. Time-Based Workflows. Debug Logs.

An administrator recently implemented multi-factor authentication (MFA) with a standard security level selected. They are receiving cases that users are unable to log in. What should the administrator do to troubleshoot?. Check the session security level required at login on the user profile. Reset the user passwords and ask them to try again. Change MFA to High Assurance. Temporarily disable MFA.

AW Computing uses a custom Invoice object to track invoices related to accounts. The administrator wants to use roll-up summary fields to view high-level information at a glance on the account record. Which two considerations should an administrator remember about roll-up summary fields? Choose 2 answers. Roll-up types include COUNT, SUM, and AVG. Roll-up summary fields prevent the conversion of a master-detail relationship to a lookup. Roll-up summary fields are created on the master side of a master-detail relationship. Rollup fields are calculated prior to save.

An administrator has a request to write a report listing accounts that have sales from this year and that have a completed activity in the last 30 days. What reporting feature should the administrator employ to provide only the list of accounts, without listing the details of the opportunities?. Summary Report. Cross-Filter. Joined Report. Filter Logic.

DreamHouse Realty has created a custom object to track its Open Houses with a master-detail relationship up to a custom object for Properties. Agents need to quickly calculate the number of Open House records in a status of Pending so they can see the value from the Property record. What feature should the administrator implement?. Roll-Up Summary. Formula Fields. Lightning Component. Visualforce Page.

AW Computers is looking to enhance Salesforce to track conference rooms and IT equipment. An administrator has created a custom object called Room. The administrator also created a custom object called Equipment. This object has two fields: a currency field Price, and a lookup relationship to Room. While performing user acceptance testing, management requested to roll up all the Price values and display them on the corresponding Room record. How should an administrator accomplish this?. Configure a roll-up summary field on Equipment. Create a roll-up summary field on Room. Make record-triggered flows whenever Equipment records are created, modified, or deleted. Write record-triggered flows whenever Room records are created, modified, or deleted.