Agentforce

What is the main purpose of Prompt Builder?. Tool for developers to use in Visual Studio Code that creates prompts for Apex programming, assisting developers in writing code more efficiently. A tool within Salesforce offering real-time Al-powered suggestions and guidance to users, Improving productivity and decision-making. A tool that enables companies to create reusable prompts for large language models (LLMs), bringing generative AI responses to their flow of work.

Universal Containers tests out a new Einstein Generative AI feature for its sales team to create personalized and contextualized emails for its customers. Sometimes, users find that the draft email contains placeholders for attributes that could have been derived from the recipient's contact record. What is the most likely explanation for why the draft email shows these placeholders?. The user does not have Einstein Sales Emails permission assigned. The user's locale language is not supported by Prompt Builder. The user does not have permission to access the fields.

An AI Specialist configured Data Masking within the Einstein Trust Layer. How should the AI Specialist begin validating that the correct fields are being masked?. Use a Flow-based resource in Prompt Builder to debug the fields’ merge values using Flow Debugger. Enable the collection and storage of Einstein Generative AI Audit Data on the Einstein Feedback setup page. Request the Einstein Generative AI Audit Data from the Security section of the Setup menu.

Universal Containers (UC) wants to enable its sales team to use Al to suggest recommended products from its catalog. Which type of prompt template should UC use?. Flex prompt template. Record summary prompt template. Email generation prompt template.

A service agent is looking at a custom object that stores travel information. They recently received a weather alert and now need to cancel flights for the customers that are related with this itinerary. The service agent needs to review the Knowledge articles about canceling and rebooking the customer flights. Which Einstein Copilot capability helps the agent accomplish this?. Invoke a flow which makes a call to external data to create a Knowledge article. Generate a Knowledge article based off the prompts that the agent enters to create steps to cancel flights. Execute tasks based on available actions, answering questions using information from accessible Knowledge articles.

An administrator wants to check the response of the Flex prompt template they've built, but the preview button is greyed out. What is the reason for this?. A merge field has not been inserted in the prompt. The prompt has not been saved and activated. The records related to the prompt have not been selected.

In Model Playground, which hyperparameters of an existing Salesforce-enabled foundational model can an IA specialist change?. Temperature, Frequency Penalty, Output Tokens. Temperature, Frequency Penalty, Presence Penalty. Temperature, Top-k sampling, Presence Penalty.

An AI Specialist needs to create a prompt template to fill a custom field named Latest Opportunities Summary on the Account object with information from the three most recently opened opportunities. How should the AI Specialist gather the necessary data for the prompt template?. Create a flow to retrieve the opportunity information. Select the Account Opportunity object as a resource when creating the prompt template. Select the latest Opportunities related list as a merge field.

An AI Specialist needs to create a Sales Email with a custom prompt template. They need to ground on the following data. - Opportunity Products - Events near the customer - Tone and voice examples How should the AI Specialist obtain related items?". Utilize a standard email template and manually insert the required data fields. Create a flex template that takes the records in question as inputs. Call a prompt initiated flow to fetch and ground the required data.

When a customer chat is initiated, which functionality in Salesforce provides generative AI replies or draft emails based on recommended Knowledge articles?. Einstein Service Replies. Einstein Reply Recommendations. Einstein Grounding.

Universal Containers plans to enhance the customer support team's productivity using AI. Which specific use case necessitates the use of Prompt Builder?. Creating a draft of a support bulletin post for new product patches. Estimating support ticket volume based on historical data and seasonal trends. Creating an Al-generated customer support agent performance score.

Universal Containers (UC) noticed an Increase in customer contract cancellations in the last few months. UC is seeking ways to address this issue by implementing a proactive outreach program to customers before they cancel their contracts and is asking the Salesforce team to provide suggestions. Which use case functionality of Model Builder aligns with UC's request?. Contract Renewal Date prediction. Customer churn prediction. Product recommendation prediction.

Universal Containers (UC) wants to improve the efficiency of addressing customer questions and reduce agent handling time with AI- generated responses. The agents should be able to leverage their existing knowledge base and identify whether the responses are coming from the large language model (LLM) or from Salesforce Knowledge. Which step should UC take to meet this requirement?. Turn on Service Replies, Service AI Grounding, and Grounding with Knowledge. Turn on Service AI Grounding, Grounding with Case, and Service Replies. Turn on Service AI Grounding and Grounding with Knowledge.

An AI Specialist has created a copilot custom action using flow as the reference action type. However, it is not delivering the expected results to the conversation preview, and therefore needs troubleshooting. What should the AI Specialist do to identify the root cause of the problem?. In Copilot Builder within the Dynamic Panel, turn on dynamic debugging to show the inputs and outputs. In Copilot Builder, verify the utterance entered by the user and review session event logs for debug information. Copilot Builder within the Dynamic Panel, confirm selected action and observe the values in Input and Output sections.

Which feature in the Einstein Trust Layer helps to minimize the risks of jailbreaking and prompt injection attacks?. Prompt Defense. Secure Data Retrieval and Grounding. Data Masking.