BA set 4

Northern Trail Outfitters is updating its customer portal built on Experience Cloud. The team has drafted a user story: "As a customer, I want to be able to chat with a support agent and view my account, see my orders, and ask questions via the customer portal." What should a business analyst do to improve this user story?. Adjust the goal of the user story to be Independent. Include specific Information about potential Salesforce solutions. Estimate how long it will take the technical team to complete the story.

The business analyst at Universal Containers is helping the team transition from workflow rules to flows. The work has been built and it is time to kick off user acceptance testing (UAT). What is the goal of UAT?. To ensure what was originally requested is being delivered. To summarize the overall ask and determine what is in scope. To Identify acceptance criterla with pass/fail Indicators.

The business analyst (BA) at Universal Containers needs to gather information for their project including the steps a user takes to accomplish a goal, challenges a user faces, people the user interacts with, applications they use to complete the steps, and their level of morale as they move through the process. Which elicitation technique should the BA use?. Survey/Questlonnaire. Journey Mapping. Focus Groups.

Northern Trail Outfitters has a large Salesforce org with sales, marketing, and billing teams pushing for the development of a large number of items in the backlog. Which management process should the business analyst suggest to help the teams align on their competing priorities?. Business Process Modeling Notation (BPMN). Vision, Values, Methods, Obstacles, and Measures (V2MOM). Integrated DEFinition for Process Description Capture Method (IDEF3).

The business analyst (BA) at Universal Containers has been capturing the requirements for a major Sales Cloud release. An admin has been deploying the resulting system changes. The quality assurance (QA) team has run into challenges when testing the changes. The BA is unaware of deployment and testing challenges. What should the BA do to resolve these challenges with the release team?. Associate each set of metadata changes to the corresponding user story. Provide detalled test cases to validate the functional requirements. Involve the stakeholders in the business requirements gathering sessions.

The Cloud Kicks business analyst (BA) is frustrated because the requirements tracking spreadsheet is often incomplete or out-of-sync for the Slack transition project. The development team has recommended that the BA use a DevOps tool as an alternative. What are the benefits of using a DevOps tool in this situation?. Tracks changes for the testing team and provides access to user storles. Tracks changes in real time and provides a single source of truth. Tracks changes on a daily basis and provides a history of changes.

The business analyst is working with a stakeholder on a Salesforce project. The stakeholder needs an approval process on contract submissions. Sales managers want to see all contracts when the discount is greater than 20%. They will decline any contracts with a discount that is greater than 25%, but they want visibility into other highly discounted contracts. Which acceptance criteria is the most effective for this scenario?. Users in a sales manager role should have access to a button on contracts to click to approve or decline a contract with a discounted price of 20% or more. A sales manager wants to be able to approve contracts with a large discount and they need a validation rule related to contract discounts greater than 25%. A sales manager wants to be notified when a contract has been submitted with a discount greater than 20% so the manager can approve or declinea discounted price.

The product development team at Northern Trail Outfitters is creating a process within Salesforce to onboard new retail employees. The business analyst (BA) createsa current state process map by interviewing a few members of the onboarding team using email questionnaires, After presenting the process map to the entire onboarding team, the BA receives feedback that it is incorrect. What should the BA do to provide the product development team with more accurate information about the onboarding team's process?. Conduct individual Interviews with each team member to gather more information about the existing onboarding process. Review survey feedback again to better understand pain points in the existing onboarding process. Meet with key project stakeholders in a live workshop to build consensus on the current and desired onboarding processes.

Universal Containers has a Salesforce Knowledge base solution; however, the support agents have indicated that the system has duplicate Knowledge articles. The agents have requested a feature that allows them to compare articles side-by-side and merge the articles. While researching solution options, the business analyst (BА) noticed an idea in the Salesforce IdeaExchange that directly addresses this requirement. The idea is in beta testing and will be generally available in the next release. What should the BA suggest?. Ask the Salesforce Account Executive to release the Idea early. Ask the support manager to wait until the idea is released. Ask the development team to build a custom solution based on the idea.

Universal Containers (UC) wants to overhaul its Service Cloud implementation and has hired a consulting company to help drive requirements. In an effort to gain more information about the project, the business analyst (BA) has begun to review UC's structure to understand the functions of each department, how departments interact, and who reports to whom within UC. Which technique is the BA using?. Strategy Analysis. Enterprise Analysis. Stakeholder Analysis.

Universal Containers has asked a business analyst (BA) to create a process map indicating how it is using Marketing Cloud to manage its campaigns. In a process map that uses Universal Process Notation (UPN), the BA has marked each activity box with a resource. What does an activity box marked "C: Customer" mean?. The customer should be responsible. The customer should be consulted. The customer should be informed.

Sales managers at Northern Trail Outfitters (NTO) have received feedback from sales reps that record pages are slow and often take longer to load when using the app on the phone. The business analyst (BA) has been asked to evaluate NTO's org to find out which pages are the slowest to load when using the app on the phone. What is the first step the BA should take to help resolve the issue?. Confirm steps to reproduce the Issue. Use performance analyzer to view the assessment. Create a new page layout for the phone.

Cloud Kicks needs to revamp its support process over the next 12 months to improve the customer experience and has asked the Service Cloud team to collaborate with the business analyst (BA). The BA has scheduled an initial live process mapping session with all stakeholders and received the following calendar responses: What should the BA do?. Hold a one-on-one diagram session with each stakeholder before the workshop. Proceed with the workshop as scheduled with the stakeholders who are available. Cancel the workshop and reschedule it to a date when all stakeholders are available.

The Salesforce development team is strictly following scrum to govern its releases. An executive trying to plan a vacation wants to know when work on the feature will begin so they can be available for additional implementation questions. After consulting with the product owner, the business analyst (BA) leams the team has decided to adopt Kanban instead for all future releases. What should the BA tell the executive?. Work will begin when capacity becomes available. Work will begin after executive approval is given. Work will begin in the next sprint.

The business analyst (BA) at Universal Containers (UC) wants to understand why UC failed to meet a deployment date for its product go live while following the Agile process. According to the BA's research, the developers lacked a sense of the work in progress and the intended goal of that work, and the QA team was unable to clearly test the functionality based on a given persona. Which step should the BA take next?. Review the user stories to ensure they are small, testable, and valuable. Create a SWOT (Strength, Weakness, Opportunity, Threat) analysis to understand why development and testing took more time. Move the deployment date out so the teams have more time to work.

The lead business analyst (BA) at Cloud Kicks is putting together user stories for the new sales process that will be implemented in Sales Cloud. The lead BA is advising junior BAs on how to construct a user story. What should the lead BA tell the junior BAs to include in a user story?. Include technical details. Include the V2MOM structure. Include who, what, and why.

The business analyst (BA) at Northern Trail Outfitters is getting ready to kick off a new Service Cloud project with the retail division to turn on the Web-to-Case functionality. The BA wants to better understand business processes so they can accurately scope the project. Which type of documentation should the BA utilize?. Use cases. Object models. Current state analysis.

Northern Trail Outfitters (NTO) has acquired a competitor. The agreement is to migrate the acquired company into NTO's Technological Platforms. One of its challenges is to offer a unified customer experience while strengthening the relationship with its customers. The business analyst (BA) has been asked to translate the business objectives and assemble an improved and standard customer experience. Which strategy should the BA use to accomplish the goal?. Understand business objectives, determine company culture, evaluate processes and user experiences, interview stakeholders, and add Improvements to the integratlon roadmap. Understand business objectives, define the intention and audience, conduct user experience research, analyze the research results, and design an Improved new user experience. Understand business objectives, define the intention and audience, lead a joumey mapping workshop, find opportunities for improvement, and update the journey map.

While working on a new Sales Cloud feature request for the sales team at Northern Trail Outfitters, the business analyst (BA) uncovers a workflow which could have an impact on the service team. The sales director assures the BA that the impact to service would be minimal. Which step should the BA take next?. Review the effort and Impacts with the service team, and work to align requlrements across the teams. Prioritize the effort as defined by sales and ask the director to revlew any service impacts. Continue with the effort as defined by sales and add a backlog item to review the service impacts In the future.