C_OCM_2503

What is the added value of a change plan? (2 correct). It allows you to coordinate and monitor the progress of all change management activities. It facilitates the ranking of change management activities according to their importance. It provides important input for updating the overall project plan. It helps to identify required resources for the change management execution and to ensure their availability.

What are typical topics for a change assessment at the beginning of an SAP cloud implementation? (3 correct). The change culture of the company. The scope for change management. The cloud project's vision and expected benefits. The company's change management capabilities. The assessment of the key stakeholders' attitude towards the project.

Why is it beneficial to collect both quantitative and qualitative data in a change assessment?. Quantitative data makes it easy to contrast different business units, and qualitative data makes it easy to ensure anonymity. Quantitative data is easy to interpret, and qualitative data is easy to aggregate. Quantitative data provides explanations for the ratings, and qualitative data provides contextual information. Quantitative data allows for compelling visualization, and qualitative data allows you to gain unexpected insights.

What are possible people-related challenges that change management has to address during an SAP cloud implementation? (2 correct). Users demonstrate a "not-invented-here" attitude towards the new cloud standard and show a lack of buy-in. Users experience stress and frustration because they must unlearn previous habits. Users are resistant to learning the technical skills for adapting the new cloud solution to their individual needs. Users feel underchallenged and bored by additional repetitive tasks they have to take over.

Why is it recommended to prepare an interview guide for conducting change assessment interviews? (3 correct). It allows for efficient data collection by focusing on quantitative information. It ensures that only the listed questions are asked during the interview. It provides the structure for the interviews. It helps to focus on the relevant key topics. It serves as a cheat sheet in case the interviewer needs help.

How should a change manager proceed when developing the initial change plan? (2 correct). Use a different planning tool than the project manager to enhance the visibility of change management within the project. Only start the development when the available information allows detailed planning to avoid later adjustments. Consider interdependencies between change management tasks and key project milestones to ensure synchronization with the project plan. Align the initial change plan with the key stakeholders of the impacted business units to ensure their buy-in.

What are characteristics of suitable interview partners for a change assessment? (2 correct). They should be on an employee level, because they can act as representatives of this large stakeholder group. They should have previous experience with change management to provide advice regarding appropriate activities. They should already have a good overview of the cloud project, its strategic goals, and the possible impact. They should know the company well to answer questions based on experience of previous changes.

At the beginning of a large-scale cloud implementation project, the project lead asks the change manager to develop a detailed change plan for all upcoming implementation waves. How should the change manager react? (2 correct). Refer to the advantages of an agile approach for continuously updating and refining the change plan. Point out that the change plan will only be provided at a very generic level and all refinements will be documented in an open activity list. Ask the project lead to provide a detailed project plan for all implementation waves as a basis for elaborating the change plan. Explain that early granular planning is often a waste of time and resources, as many factors can still have an impact on the change plan.

What is the added value of a high-level change impact analysis? (3 correct). It reveals key project risks that can be integrated in the project's risk management at an early stage. It provides an initial systematic overview of the amount and the nature of the upcoming changes. enables the project manager to identify opponents in highly impacted units and adjust the stakeholder analysis accordingly. It allows the change manager to derive appropriate activities, focusing the resources on key action areas. It delivers input for communication activities, making the implications of the project more tangible.

What is the difference between the high-level and the detailed change impact analysis?. The high-level change impact analysis is facilitated by the change manager, whereas the detailed change impact analysis is facilitated by the project lead. The high-level change impact analysis is conducted on a business unit level, whereas the detailed change impact analysis is conducted on a business process level. The high-level change impact analysis focuses on the as-is processes, whereas the detailed change impact analysis focuses on the to-be processes. The high-level change impact analysis is scheduled in the SAP Activate Realize phase, whereas the detailed change impact analysis is scheduled in the SAP Activate Explore phase.

Why is the implementation of an SAP cloud solution a holistic business transformation?. It impacts the collaboration with suppliers and customers. It impacts both employees and managers. It leads to changes in the technology, process, organization, and people dimensions. It leads to significant changes of the existing IT landscape.

How would you carry out a high-level change impact analysis?. Set up a survey within the project team. Analyze the differences between as-is and to-be processes. Conduct interviews and workshops with key project stakeholders. Define and assess key change impact metrics.

What are typical tasks a change manager performs after the conduction of a change impact analysis workshop? (3 correct). Drive and facilitate the development of follow-up activities. Plan and conduct validation sessions with the impacted stakeholder groups. Visualize quantitative ratings and aggregate qualitative insights. Create and align the result report. Review and refine the KPIs to measure user adoption after go-live.

What are risks of skipping the detailed change impact analysis in a cloud project? (2 correct). Decreasing motivation within the project team. Lacking insights for updating the change story. Underestimating the change impacts of the cloud project. Missing information for planning the organizational transition.

How would you prepare to conduct a detailed change impact analysis workshop? (2 correct). Invite the appropriate workshop participants, for example process owners, subject matter experts, and key users. Create a template with the relevant business processes broken down to a suitable level for the discussion. Schedule individual upfront meetings with all workshop participants to collect initial insights. Select one relevant impact dimension to be analyzed, for example process, technology, organization, or people.

Why is it important to map the new SAP roles and responsibilities to the business users impacted by a cloud implementation?. It is the foundation for developing personas and defining stakeholder-specific communication activities. It allows the change manager to collect important information for developing the new operating model. It ensures that users are granted access only to the data, transactions, and system functionalities essential for their job roles. It contributes to reducing costs for both training activities and the IT infrastructure to be provided.

Which follow-up activities derived from a detailed change impact analysis are usually taken over by change management?. Define new roles and responsibilities and adapt organizational policies and procedures. Identify resource constraints within impacted business units and develop mitigation activities. Develop personas for the communication of the change impact and create communication assets. Design the future operating model for impacted business units and plan the implementation.

How are users impacted by the implementation of an SAP cloud solution? (2 correct). They must adopt the new best-practice processes. They must prepare for a long implementation process. They must get accustomed to ongoing change. They must customize the solution according to their specific needs.

How would you assign the responsibilities for organizational change management in a cloud project? (2 correct). In large projects, the change management responsibility is usually assigned to a designated change manager or a change management team. In mid-size projects, the change management responsibility should be assigned to the business leaders of the impacted units. In small projects, the project manager can take over the change management responsibility. Independently from the project size, the change management responsibility is assigned to the project sponsor.

What are possible options for setting up organizational change management in the project organization? (3 correct). As a separate project. As a cross topic. As part of the functional sub projects. As a subproject. As a staff unit.

What should you do as change manager to ensure a good start to change management in an SAP cloud project? (3 correct). Collect as many ideas for change management as possible. Conduct a thorough as-is analysis. Develop a detailed plan for change management. Manage expectations towards change management. Identify and assign resources and define responsibilities.

An SAP cloud project is supported by an external change management advisor and an internal change manager in a delivery role. How would you assign the responsibilities? (3 correct). The internal change manager ensures that an ongoing change management know-how transfer is established. The external change manager develops the overall plans and concepts for change management in the project. The internal change manager executes change management tasks, such as change communication activities. The external change manager takes over the holistic responsibility for the change management support of the project. The external change manager provides the change management approach and delivers "best practice" tools and templates.

How is the cooperation between project management and change management during a cloud implementation organized?. Project management focuses on the project tasks, change management on the cooperation within the project team. Project management focuses on the organizational level, change management on the individual and group level. Project management focuses on the objectives of the project, change management on the vison of the project. Project management focuses on the hard factors, change management on the soft factors.

Which skills and expertise should a change manager bring along to professionally support cloud projects? (3 correct). Excellent soft skills, such as being a good communicator, team player, and networker. Broad technical expertise regarding the implemented cloud solution. In-depth know-how of the best practice processes implemented with the cloud solution. Comprehensive knowledge of the relevant change management concepts and tools. Relevant methodological skills, such as facilitation, mediation, or problem-solving skills.

What are typical tasks of a change manager in cloud projects? (3 correct). Orchestrating the change management activities. Advising all leaders how to break resistance within their team. Providing expertise for handling people-related challenges. Supporting the execution of change management activities. Acting as key speakers in information sessions for the business.

What should a change manager make clear to avoid being held responsible for handling all people-related issues within the cloud project? (3 correct). Change management is a long-distance endeavour, requiring a continuous joint effort throughout the project. Change management is a team sport, requiring the commitment and engagement of the entire project team. Change management is a project management task, requiring the project lead to apply tools and templates provided by the change manager. Change management is a core leadership task, requiring the active involvement and support of the business. Change management is a check box approach, requiring all stakeholders to strictly follow predefined procedures.

Which general recommendations help to deliver change management successfully? (2 correct). Only use standardized tools and templates. Calculate the return on invest (ROI) for change management activities. Be user-centric and empathetic. Establish trustful cooperation with project management.

In the SAP Activate explore phase, the project team conducts fit-to-standard workshops to identify gaps between business requirements and the SAP best practice standard. Which change management challenge is typical for this phase?. Some project team members have never heard of organizational change management. Some business users do not adopt the new cloud solution. Some managers show resistance towards the cloud standard. Some business departments do not feel well prepared for the go-live.

What are success factors for the different dimensions of the change management framework? (3 correct). Regarding change realization, it is important to actively support the business units in the development of a new operating model. Regarding change strategy, it is important to fulfill the expectations towards change management. Regarding change leadership, it is important to establish stakeholder management as an ongoing activity. Regarding change effectiveness, it is important to use a balanced combination of change effectiveness measures. Regarding change communication, it is important to develop a compelling, comprehensive change story.

How would you describe the different dimensions of SAP's organizational change management framework? (3 correct). Change strategy covers activities to set up change management properly. Change realization includes activities to realize the business benefits associated with the cloud implementation. Change effectiveness contains activities that can be applied to evaluate the impact of change management interventions. Change leadership involves activities to enable all management levels to handle the cloud implementation and deal with resistance. Change communication encompasses activities to provide relevant project information to the different stakeholder groups at the right time.

How do you define the term Organizational Change Management?. It is a selective, singular, and intuitive approach for transitioning individuals, groups, and organizations from a traditional to an agile organizational set- up with intended business benefits. It is a comprehensive, cyclic, and structured approach for transitioning individuals, groups, and organizations from a traditional to an agile organizational set-up with focus on the added value for the impacted users. It is a comprehensive, cyclic, and structured approach for transitioning individuals, groups, and organizations from a current to a future state with intended business benefits. It is a selective, singular, and intuitive approach for transitioning individuals, groups, and organizations from a current to a future state with focus on the added value for the impacted users.

In the SAP Activate prepare phase, the cloud project is set up and officially launched. Which change management activities are usually started in this phase? (3 correct). Develop an initial change plan for the cloud project. Identify the key stakeholders and conduct a stakeholder analysis. Conduct a detailed change impact analysis. Develop and align the change network strategy. Facilitate the role mapping process.

In the SAP Activate run phase the new system is monitored, maintained, and optimized to ensure it runs smoothly and efficiently. Which change management activity can only be realized in the run phase of the cloud implementation?. Mapping of SAP roles to employees. Development of the user adoption strategy. Measurement of actual user adoption metrics. Conduction of a pulse check.

Which organizational change management activity is usually performed in which SAP Activate phase? (2 correct). The user adoption analysis is usually conducted in the run phase. The business readiness assessment is usually conducted in the discover phase. The change assessment is usually conducted in the prepare phase. The change plan is usually developed in the explore phase.

What are the special characteristics of SAP's organizational change management framework? (3 correct). It supports an agile way of working. It is aligned with the SAP Activate implementation methodology. It is only suitable for large-scale, complex cloud deployments. It contains activities that help to enhance system performance. It is targeted at fostering fast and sustainable user adoption.

How is SAP's organizational change management framework connected with the SAP Activate methodology? (2 correct). The start of each change management activity is assigned to one specific SAP Activate phase. Each change management dimension is assigned to a specific SAP Activate phase. Some change management activities are executed in more than one SAP Activate phase. The SAP Activate phases build the dimensions of the organizational change management framework.

Which advice fosters a successful delivery of change communication activities? (2 correct). Go for a good communication mix. Don't overcommunicate. Focus on digital communication channels. Develop a compelling, comprehensive change story.

Why is it important to assess the communication needs of different stakeholder groups? (2 correct). Because it is a valuable source of information for stakeholder identification. Because it provides first insights into the change impacts. Because it helps to avoid information deficits and overload. Because it helps to tailor-fit the information to be provided.

What are typical topics covered by a change story for a cloud implementation? (3 correct). Benefits and investments. Non-targets. Key facts and figures. Risks and issues. Training and enablement offerings.

What are the benefits of a change story for an SAP cloud project? (2 correct). The change story serves as the basis for all project related communication assets, ensuring consistent messaging. Elaborating and aligning the change story with the key project stakeholders helps to create a shared understanding of the project. Integrating key opponents into the development of the change story fosters an attitude change and reduces resistance. As the change story is updated on an ongoing basis, it provides important input for refining the change plan.

Which communication tasks usually fall into the area of responsibility of change management during the go-live phase of a cloud implementation? (2 correct). Inform external suppliers about key process changes. Collect requirements for workflow adjustments. Organize a Q&A session for key users. Send out information about ad-hoc support options.

What are the benefits of different communication channels for the change communication in an SAP cloud project?. Using already existing channels reduces costs and effort, and establishing new channels helps to draw attention to the communicated content. Using already existing channels allows to communicate generic information, and establishing new channels helps to convey messages to younger users. Using already existing channels helps to point out what remains stable, and establishing new channels contributes to preventing an information overload. Using already existing channels allows a fast internalization of conveyed messages, and establishing new channels reduces the alignment effort with the project lead.

Which aspects are usually documented in a communication channel analysis? (3 correct). Degree of standardization required for the channel. Estimated costs per change communication activity via the channel. Name and short description of the channel. Frequency of use and owner of the channel. Stakeholders or stakeholder groups targeted by the channel.

Which communication activities are suitable to celebrate the success of a cloud implementation project? (3 correct). Appreciation e-mail from the project lead to the change agents with their managers in cc. "Thank you" e-mail from the project sponsor to the project team members. All-employee meeting allowing the project team members to talk about their individual contributions to the project. E-mail from the change manager to all impacted users describing the project achievements. Video with testimonials from different users posted in the corporate intranet.

Which approach is suitable for conducting a communication needs analysis? (2 correct). Approaching managers or dedicated experts, because it is efficient and avoids unrealistic expectations. Interviewing selected business users to explore their individual communication needs, because aggregating this data reveals important insights. Setting up the analysis as a project activity, because it allows fast execution and fosters team spirit. Conducting workshops in all impacted business units, because it gives the employees the feeling of being heard.

Which communication assets are usually developed at an early stage of an SAP cloud project? (2 correct). An FAQ list describing the key change impacts for different user groups. A modular overview presentation providing generic project information. A glossary explaining typical SAP and business terms used in the cloud context. A cheat sheet giving hands-on advice about how to use the new cloud system.

How does working with personas help to convey stakeholder-specific messages in cloud projects?. Personas with similar demographics and attitudes of the represented stakeholder group allow you to address emotions instead of just conveying facts, because users identify with the persona and build empathy. Personas that resemble opinion leaders of the represented stakeholder groups underline the communicated messages, because users unconsciously perceive the persona as very trustworthy. Personas representing innovators and visionaries within the represented stakeholder group trigger the reflection of communicated messages, because users are motivated to challenge their previous assumptions. Personas with relevant IT and process competencies for a specific stakeholder group support the communication of facts and figures, because the personas are considered to be credible experts for the communicated content.

Which responsibilities regarding change communication activities should be clearly assigned in a communication plan? (2 correct). Content approval and content delivery. Content creation and content review. Content assessment and content archiving. Content alignment and content evaluation.

What should be considered when developing personas? (2 correct). Finding the right level of detail, avoiding a too granular or too generic description of personas. Involving representatives of the target group into the development of personas. Aligning the persona descriptions with the employee representatives of the respective target groups. Using a real person as an inspiration for the persona to make the persona as realistic as possible.

What are the key target groups of the learning needs analysis of an SAP project?. Managers and employees. IT team and software providers. Business users and suppliers. Project team and business users.

What are typical roles for managing and executing enablement activities in an SAP project? (3 correct). Enablement administrator for managing the enablement logistics. Content developer and trainer for creating and delivering enablement activities. Process owner for creating and delivering enablement content. Test manager for validating the enablement content. Enablement lead for overseeing all enablement activities.

What advice promotes the successful implementation of change enablement activities? (3 correct). Assign an enablement lead that reports into the steering committee to foster high management attention on enablement activities. Establish an enablement team with clear roles, responsibilities, skills and time to carry out enablement well. Provide a comprehensive enablement strategy guiding the impacted business areas through all enablement activities. Integrate key enablement activities into the overall project plan to increase attention and to avoid critical activities being overlooked. Ensure that the enablement team actively participates in the fit-to-standard workshops to derive learning needs for impacted user groups.

What are the core elements of SAP's integrated enablement approach? (2 correct). Enablement execution, covering enablement project management, content development, and delivery. Enablement advisory, covering the enablement best practices, coaching, and evaluation. Enablement infrastructure, covering the enablement administration, systems, and support. Enablement planning, covering the enablement strategy, and the learning needs analysis for the project team and users.

What does change enablement mean in the context of SAP cloud implementations?. It refers to all tasks that support the project leadership team to learn how to deal with resistance during the cloud project. It refers to all activities that help people to learn and adopt new SAP systems and processes in their working life. It refers to all deliverables that support the project team to deliver change management during the cloud implementation. It refers to all activities that upskill the impacted business leaders to handle organizational change management in their areas of responsibility.

Why is it important to develop an enablement strategy for an SAP cloud project? (3 correct). It helps to prepare all enablement related activities in a timely manner. It serves as baseline to deliver enablement on time, to budget, and to quality. It ensures the definition of the role-based course catalog for the project. It provides a clear direction for all enablement activities. It supports the timely assignment of suitable trainers to enablement courses.

What are the key benefits of defining clear enablement roles in an SAP project? (3 correct). It gives enablement team members a greater sense of ownership and increases team accountability. It increases transparency and visibility in the project team and helps to facilitate decision-making processes. It ensures that everyone involved in enablement activities knows what needs to be done. It describes the enablement strategy and gives clear directions for the enablement team. It provides the enablement team members with the required tools to execute enablement activities.

Which enablement activities are usually performed during the prepare phase of an SAP project? (2 correct). The learning needs analysis for the project team. The enablement content development. The enablement strategy. The learning needs analysis for the business users.

A repeated stakeholder analysis for the management team of an impacted business unit reveals that targeted communication activities for one opponent do not have the desired impact on the opponents' attitude. What would you recommend as a next activity?. Use financial incentives to motivate the opponent to visibly support the project and thus foster the opponent's buy-in. Invite the opponent to the next steering committee meeting to discuss and challenge their negative perception of the project. Ask the project sponsor to get actively involved in stakeholder engagement activities targeted at the opponent. Provide specific enablement sessions to positively influence the opponent's attitude.

What are typical agenda topics for a change network kick-off meeting? (2 correct). Input of the subproject managers on challenges and hurdles in their respective area of responsibility. Input of the project manager on experiences with change networks in previous projects. Input of the change manager on the change network approach and the change agent role. Input of the project sponsor on the importance of the project for the company.

What are typical causes for resistance in the cloud context? (3 correct). Concern regarding data privacy and security of cloud solutions. Belief that the new standard processes will not meet the business requirements. Impression of losing control and autonomy over your own data and systems. Fear of increasing costs for the maintenance of the IT infrastructure. Doubt that the works council will agree to the new business processes.

The stakeholder analysis in a cloud project reveals that two important business leaders belong to the "opponents" category. What are your favourite strategies? (2 correct). Trying to reduce their influence on the project success. Preventing opponents from forming an alliance against the project. Working on changing their attitude towards the project. Ignoring the opponents and focusing on the skeptics.

What are typical strategies for aligning leadership in an SAP cloud project? (3 correct). Reduce the bonus pay-out for resistant business leaders to foster a more positive attitude and change supportive behaviour. Offer opportunities for leaders to openly address issues and concerns, for example Q&A sessions with the project managers. Involve business leaders actively in key communication activities, such as roadshows, townhalls, or testimonials to enhance their visibility. Align the business goals and incentives with the project objectives for business leaders to avoid goal conflicts. Involve business leaders in workshops to identify change impacts and to derive activities to allow a smooth transition.

What are typical aspects that can keep the change agents motivated to engage in the change network of a cloud project? (3 correct). Possibility to foster the own visibility within the organization. Occasion to exchange with peers from different units. Opportunity to influence the design of the new business processes. Prospect of a skill development regarding project management. Chance to look behind the scenes of a business transformation.

What are typical sources of information for identifying stakeholder groups? (3 correct). Employee representative or works council. The HR department. The IT department. Senior managers of impacted business units. The project sponsor.

During a change network kick-off meeting, a change agent openly reports that he has been nominated by his manager against his will. How should the change manager react in this situation?. Ask the change agent to find a substitute within his unit. Clarify the issue with him bilaterally after the change network meeting. Try to convince the change agent to take over the role anyway. Request the change agent to leave the kick-off meeting.

The stakeholder analysis in a cloud project reveals that some individual stakeholders belong to the "supporters" category. Which strategies should you use? (2 correct). Ask them to exert pressure on the skeptics in their area of responsibility. Involve them in project activities to facilitate design decisions. Assign them project roles to increase their influence on the success of the project. Use their positive attitude to influence others in their area of responsibility.

The project lead initiates a series of info sessions in some teams as a reaction to resistance towards the upcoming implementation of a new cloud solution. Unfortunately, these info sessions do not reduce the level of resistance. What is the probable root cause?. Lacking options for the users to raise questions during the info sessions. Lacking analysis of the underlying reasons for resistance towards the new cloud solution. Lacking involvement of the change manager in the planning and conduction of the info sessions. Lacking commitment of the top management regarding the info sessions.

What should a change manager keep in mind when identifying stakeholder groups?. A business unit should be broken down in about five stakeholder groups. The number of impacted employees should be documented. Management teams are not listed as separate stakeholder groups. The stakeholder identification is a one-time activity.

What is the added value of change agents taking over the task to plan and execute local change management activities?. It support the adherence to the project milestones. It fosters an attitude shift among skeptical change agents. It helps to scale change management activities. It reduces resistance among local managers.

Which dimensions are suitable for analyzing individual stakeholders of a cloud implementation in a 2x2 matrix? (2 correct). Degree of resistance, distinguishing between low and high. Attitude towards the project, distinguishing between negative and positive. Level of influence on the project success, distinguishing between low and high. Extent of expected change impacts, distinguishing between few and many.

Why is it important to continuously manage user adoption after the go-live of a new cloud solution? (2 correct). Because users frequently change their attitude towards the cloud solution which requires continuous management attention. Because the user's interaction with the cloud solution drives the sizing of the IT infrastructure and the calculation of subscription fees. Because users need to accept and consume new functions and features provided with each release cycle. Because the insights help to identify hurdles or issues hindering sustained user adoption.

What is the key benefit of capturing lessons learned towards the end of a cloud implementation?. It facilitates the hand-over process of important project activities to the IT organization of the company. It helps to identify ad-hoc activities to foster high and sustainable user adoption after the go-live. It supports the project leadership team to identify the project team members who deserve special appreciation for their good work. It contributes to the organization's capabilities to successfully handle future business transformations.

Which advice fosters a successful delivery of change effectiveness activities?. Communicate change effectiveness data openly into the organization. Define a suitable mix of user adoption metrics. Only collect "lessons learned" if you expect significant insights. Measure the Return on Investment of change management.

The results of a business readiness assessment reveal relatively low ratings across all survey topics for one business unit compared to other units. What is the recommended next step for the change manager to mitigate the risk of low readiness for this unit?. Set up a call with the assigned change agents to discuss the results and develop mitigation activities to enhance the business readiness. Organize a workshop with project management, local management, and assigned change agents to discuss results and better understand the specific needs. Schedule a short workshop with project management to develop mitigation activities to improve the business readiness for this unit. Arrange a meeting with the project sponsor, local management, and selected users to discuss the results and develop mitigation activities.

What are typical change management practices to foster innovation adoption during the run phase of a cloud solution? (3 correct). Assess the change impacts of new releases for the impacted user groups. Motivate the change agents to support the impacted user groups. Adapt the workplace environment of the impacted user groups. Provide learning and enablement offerings for the impacted user groups. Communicate the changes related to new releases to the impacted user groups.

What should a change manager keep in mind when designing the process for capturing lessons learned? (3 correct). The results of the lessons learned activity should be treated confidentially. A predefined structure and scope of topics help to cover all relevant aspects. The focus on topics that didn't go well saves time during the workshop. A workshop setting is the best way to capture lessons learned. Clear rules of engagement, such as "avoid finger-pointing", facilitate the process.

What are some typical symptoms of low user adoption after the go-live of a SAP cloud solution? (2 correct). Users stick to old processes and apply workarounds wherever possible. Users strictly follow the new organizational policies and procedures. Users avoid consuming additional, value-adding functionalities. Users constantly change the way they interact with the system in their daily work.

What are the key elements of a user adoption strategy for an SAP cloud implementation? (2 correct). Agreed catalog of strategies to mitigate user adoption risks or issues. Defined process for monitoring the selected user adoption indicators. Agreed list of appropriate user adoption indicators before and after go-live. Identified business stakeholders to be informed about the analysis results.

What is the main goal of a business readiness assessment in an SAP cloud project?. Detect people-related issues and challenges for an upcoming go-live. Identify business managers that must be motivated to support the go-live. Collect ideas for change communication activities to support the go-live. Evaluate if the incentive systems are suitable to support the upcoming go-live.

The project leadership team agreed on the pulse check objectives, focus topics, target groups, and guiding principles. What are the next steps that must be executed to set up a pulse check? (2 correct). Plan the survey waves for the remaining project duration. Involve employee representatives if required due to legal regulations. Develop the questions and prepare the questionnaire in a survey platform. Inform the steering committee about the time schedule for the pulse check.