As a Design Thinking coach, what rules of engagement do you have to communicate to participants to ensure that workshops are successful.
Note: There are 2 correct answers to this question.
Everyone must participate actively Judge ideas early Keep divergent perspectives within the design teams to a minimum Everyone has a voice.
How would you integrate Design Thinking activities into a software development project?
Note: There is 1 correct answer to this question.
Plan Design Thinking workshops at the beginning and at the end of the development project. Initiate Design Thinking related activities at the beginning of the development project. Plan Design thinking workshops first for the business side and then for the IT side and repeat this throughout the development lifecycle. Plan several Design Thinking activities and workshops during the development project lifecycle.
What do you brainstorm during charretting?
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Ideas for prototyping Issues and insights Solutions Users and context Scoping techniques.
Within business process related software implementation projects, in which phases would you typically apply Design Thinking?
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Realization Final preparation for go live Project preparation Blueprinting.
Referring to the Blue Ocean Strategy, what are elements of the REICC technique?
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Reduce Enhance Combine Increase Consume.
Wo first adopted Design Thinking for business context?
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Hasso Plattner Steve Jobs Michael Porter David Kelley.
How many building blocks are defined in the business model canvas?
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7 10 8 9.
Where is the focus and starting point when working on a Design Thinking challenge?
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Business viability Technical feasibility Human values Intuitive product features.
What activities do you perform in the Synthesis phase?
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Share raw data Generate ideas Derive insights Establish a “convergent” state of mind Establish a “divergent” state of mind.
What is the correct approach for storytelling?
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1. Each team member shares their interview findings
2. The team transforms the findings into persona descriptions.
1. Each team member shares their opinions on the interviewee
2. Everyone clusters the sticky notes
1. Each team member shares their notes and other team members capture data points.
2. Everyone clusters the data points.
1. Each team member filters their interview answers and shares their answers
2. Everyone votes on the best answer.
.
What is the expected outcome of Synthesis?
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Several ideas to address the design challenge Unstructured interview results A clear understanding of the user’s needs Low-fidelity prototypes.
Which phases of the Design Thinking process address the solution space?
Note: There are 2 correct answers to this question.
Validation Ideation Scoping Synthesis.
What are the objectives of the ideation phase?
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Generate as many ideas as possible. Prioritize ideas Validate ideas with users Iterate from solution to problem space.
What data points are required to derive “How might we” questions?
Note: There are 2 correct answers to this question.
Need, motivation, and design challenge Persona, pain point and reason why User types, need, and insight User, need, and insight.
Where is the ideation phase located in the Design Thinking process?
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Between scoping and synthesis Between synthesis and prototyping Between prototyping and validation Between research and synthesis.
What are key principles that a design team should follow when validating a prototype with users?
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Be open for new ideas and insights Let the prototype do the talking Present the prototype factually Focus on the positive aspects of your prototype.
Which interview question should you avoid?
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Can you show me how you interact with the software? Why do you feel stressed during this process? Would you prefer to skip this step in the process? What do you do when you arrive at office?.
A workshop that you coached resulted in some paper-based sketches and low-fidelity prototypes of a software application user interface.
Why would you recommend the creation of mock-ups and visual simulations as a good way to drive the workshop results forward towards implementation?
Note: There are 3 correct answers to this question.
A mock up transforms user stories into backlog items. A mock up is a good way to manage “wild ideas” during prototyping A mock up prevents non-participants from misinterpreting the results A mock up removes ambiguity and gives further security in terms of feasibility A mock up further unleashes creativity through visualization.
What is the main lesson of the “Design a Chair” mini-exercise?
Note: There are 2 correct answers to this question.
The phrasing of the design challenge influences the results Feasibility is the key when phrasing a design challenge Need and demand are key when phrasing a design challenge Design is key when phrasing a design challenge.
Which of the following questions is an open-ended interview question?
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Why is the user interface confusing? Do you like the user interface? Is it difficult to fill out the displayed form? Do you think we should display the user profile on the left?.
What tools or Design Thinking techniques do you use during the scoping phase?
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Low-fidelity prototyping The reframing technique Customer journey map Value maps.
What is the goal of the prototyping phase?
Note: There are 2 correct answers to this question.
To create a fist user experience To fill the backlog for bug tracking To create as many ideas as possible To fail early.
How can you get the most information from an interviewee?
Note: There is 1 correct answers to this question.
Conduct interviews as a pair. One person asks the questions and the other one takes notes. Conduct interviews as a pair and alternative who asks the questions. Invite a group of interviewees to join the design team and ask questions around the table. Conduct interviews on your own and take notes.
If there is a thought leader or analyst available, during which phase will they be most valuable?
Note: There is 1 correct answer to this question.
Implementation Prototyping Research Ideation.
What is the recommended practice when running an interview for empathy?
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Suggest answers Ask binary questions Encourage stories Ask long questions.
You are in the phase when you capture interview results.
What are the goals of a “structured wall of data”?
Note: There are 2 correct answers to this question.
To identify common topics and understand the meaning of interview results To crystallize key user types, needs and insights from interview stories To frame the potential solution space of the challenge To identify interview results that lie outside of the problem space.
What are basic principles of field research?
Note: There are 2 correct answers to this question.
What people say is often not what they do, think or feel. Take people out of their context and put them in an inspiring environment Ask a lot of “why” questions to get valuable data Focus on the users who represent your main customer group.
You are in the prototyping phase and the team should build low-fidelity prototypes. One team member is distracted and starts looking at e-mails. How do you manage this situation?
Note: There is 1 correct answer to this question.
Close the gap and engage yourself in the prototyping activities Remind the team member to be in or out Encourage the rest of the team to start work and ask them to get the distracted team member involved later Do not intervene as prototyping can be done by a subset of the team.
When preparing for the workshop, the coach needs to run an interview with the workshop host. What topics does the coach need to clarify?
Note: There are 3 correct answers to this question.
Design Thinking techniques for synthesis Number, role and background of participants U-shaped seating and table arrangement Workshop challenge Dress code.
What type of thinking does Design Thinking combine with analytical thinking?
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Innovative Intuitive Inspired Intellectual.
What do you define during the scoping phase?
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“How might we” questions for personas User types The team setup The design challenge The project plan.
What are the objectives of the empathy map technique?
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To understand what the user sees, hears, says and does To understand the user´s fears, obstacles, and frustrations To understand the user´s needs and measures of success To understand the user´s ideas to solve the problem To understand the attributes of the user´s character.
What are key principles when presenting a prototype as a role play?
Note: There are 2 correct answers to this question.
Show the solution through the user´s eyes Show the impact of your solution for your persona Show the most relevant aspects for the business case Show flawless execution to get the idea across.
Why is the important to run the first minutes of the brain dump exercise in a silent mode?
Note: There are 2 correct answers to this question.
A challenge-related comment would influence the divergent perspectives It prevents discussion in order to lower political barriers It ensures that all participants focus on the topic It helps to stay away from the solution mode.
Design Thinking implies an emotional journey.
How do participants typically feel during synthesis?
Note: There are 2 correct answers to this question.
Excited
Innovative Frustrated Confused.
What would you use to visualize a solution concept in an initial design thinking workshop?
Note: There are 2 correct answers to this question.
High-fidelity prototyping The construct and build technique The collage technique A storyboard.
What are benefits of Design Thinking?
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Defined waterfall model with integrated quality gates Analytical approach to design the right solution Overcomes limitations caused by hierarchies Systematic innovation approach with structured process Flexible and adaptable to all kind of challenges.
What is the correct sequence of phases for the Design Thinking process?
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Preparation – Scoping – Research Scoping – Research – Synthesis Preparation – Research – Scoping Scoping – Synthesis – Research.
As a coach, what do you have to prepare for Design Thinking workshop?
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Supplies and material Inspiring ideas for solutions Reframed alternatives for the agreed challenge Workshop agenda and Design Thinking techniques A Design Thinking compliant workshop room.
What are key techniques for collecting data during empathic field research?
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Trying out the user experience Asking people Performing market analysis Studying analyst reports Observing.
What are techniques for reframing a design challenge?
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Using casual mapping Brainstorming key expressions Using 2-by-2 axis mapping Storytelling.
What is the aim of a brain dump exercise in the scoping phase?
Note: There are 2 correct answers to this question.
To explore different perspectives in the team To identify the main personas in the context of the design challenge To identify and prioritize the best ideas To create a common understanding of the challenge.
In which areas does SAP Consulting typically use Design Thinking as a problem solving method?
Note: There are 2 correct answers to this question.
Technology opportunity identification Final go-live check Strategic advisory Incident management.
What is a characteristic of an insight?
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The understanding of the true nature of something The understanding of the pain point a user has The understanding of tasks and process steps described by users The understanding of the user´s key needs.
Why do we create prototypes in Design Thinking?
Note: There are 2 correct answers to this question.
To create good team spirit To leverage the creativity of the participants To get instant feedback and fail early To make the design solution tangible.
What rules do you apply when defining a design challenge?
Note: There are 3 correct answers to this question.
After completing the scoping phase, the design challenge cannot be rephrased anymore. The design challenge needs to be aligned and defined together with the client. The design challenge has to refer to a concrete persona in the context of the problem space The design challenge should have the right balance between open and close phrasing The design challenge sets the scope for a Design Thinking project.
You are in the research phase and a team is preparing interviews. The first question in their interview guide is a direct question aimed at solving the challenge.
As a coach, how do you manage this situation?
Note: There is 1 correct answer to this question.
Give them an interview guide that you prepared before the workshop Encourage the team to ask the most important and difficult questions at the beginning of the interview because the interviewees are most concentrated at this point in time Explain that a good interview guide should be structured in a way where easy questions that make the interviewee feel comfortable come first. Do not step in since structuring the questions of an interview guide would break the Design Thinking rules.
Why are brain dump exercises successful?
Note: There are 3 correct answers to this question.
The result clearly articulates the emotions and touch points of the user when adopting a new technology. Everybody has different thoughts while thinking about the challenge. Group dynamics ensure that everyone contributes. Nobody wants to be the only one not providing any input. Participants are able to identify the most important ideas to solve the challenge. Grouping and clustering thoughts helps the team to structure data and to identify common topics.
What is a key goal of the 360º research phase?
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Find out if your first approaches are feasible and viable Create an exact definition of the problem that needs to be solved. Make conclusions about the design of the solution Create empathy with potential users of the designed solution.
Which of the following rules apply to the brainstorming technique?
Note: There are 2 correct answers to this question.
Use a predefined selection of ideas Use a random selection of ideas Encourage wild ideas Have one conversation at a time.
Why is time boxing important for coaching Design Thinking workshops?
Note: There are 2 correct answers to this question.
It establishes the authority of the coach It drives creativity It is pivotal to ensure results are achieved It keeps the number of ideas at a reasonable level.
How do you gain a deeper understanding of the problem?
Note: There are 3 correct answers to this question.
Conduct adjacent and analogous research Create a “day in the life” of the persona Execute field research and observe users Define an empathy map Run different interview formats.
Which techniques are typically used in Design Thinking workshops?
Note: There are 2 correct answers to this question.
Six Sigma Low-fidelity (lo-fi) prototyping Lean management Point of view .
What is the objective of the “a day in the life” technique?
Note: There is 1 correct answer to this question.
To identify areas for simplification To put personas in context To understand the productivity of personas To identify redundancies.
What are key activities of a Design Thinking team within the validation phase?
Note: There are 2 correct answers to this question.
Capture feedback and iterate prototype Check on feasibility, viability and desirability Prioritize and filter ideas Move from problem to solution space.
What are the main objectives of the “charretting” technique?
Note: There are 2 correct answers to this question.
Discuss with project sponsors if the scope is fuzzy or unclear Merge multiple Design Thinking challenges into one Collaboratively evaluate potential areas for a given project scope Speed up the synthesis phase.
What is the goal of creating a “persona”?
Note: There are 2 correct answers to this question.
To identify the pain points of the users and to develop empathy To put a human face on otherwise abstract data about users To identify extreme users and understand their needs To build a common ground within the team on an emotional level.
How would an interview team identify the workarounds that users perform?
Note: There are 2 correct answers to this question.
By understanding the user types and the context of the challenge By asking “why” questions By observing the environment, tools used and body language By asking binary questions.
What is the goal of the Concept Map technique?
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To understand overlapping areas between viability, feasibility and desirability To understand and illustrate daily activities in different departments To understand direct and indirect interdependencies between people and concepts To understand and capture the interconnection between different lines of business.
What are some of the principles of prototyping?
Note: There are 2 correct answers to this question.
Convince your audience with the prototype Demonstrate functionality and the look and feel of your solution Show as much detail as possible Show the solution through the user´s eyes.
In which phase of the Design Thinking process is the focus on creating choices?
Note: There is 1 correct answers to this question.
Synthesis Scoping Research Prototyping.
What is the key component of a low-fidelity mock-up that is built to prototype a software solution?
Note: There is 1 correct answers to this question.
Key functionality and screen flow built with traditional materials Wire frames demonstrating the screen layout and field sizes Data model describing the required application programming interfaces Printout to finalized screenshots assembled in a flip-book.
What areas does the Design Thinking process iteratively integrate to find the right space for innovation?
Note: There are 3 correct answers to this question.
Viability Feasibility Predictability Accountability Desirability.
You are in the synthesis phase and teams should share and synthesize interview results, but some team members are questioning how synthesis exercises are related to the previous exercises.
As coach, how do you manage this situation?
Note: There is 1 correct answers to this question.
Explain that Design Thinking is not an a + b = c approach Try to identify a common thread to explain the connections to all other exercises Adapt the agenda and skip the synthesis exercise Explain that in this case an iteration of the research phase is necessary.
What techniques can be used in Synthesis?
Note: There are 2 correct answers to this question.
Role play Journey map Concept map Storyboard.
What core components do you need to tackle a problem using Design Thinking?
Note: There are 3 correct answers to this question.
Top management support Highly iterative process Environment and materials Creativity Multidisciplinary team of people.
What are important coaching tips for Design Thinking coaches?
Note: There are 3 correct answers to this question.
Infuse positive emotions Actively participate in content related discussions Ensure seriousness Understand the power of group dynamics Set the tone.
You are in the post-production phase of a Design Thinking workshop.
What content elements would you recommend for a software solution draft?
Note: There are 2 correct answers to this question.
Research and ideation results Mock-up or click-through simulation High-level architecture design Photos grasping the workshop atmosphere.
What areas should be covered in a game plan?
Note: There are 3 correct answers to this question.
Objectives Strategies Success factors Maturity assessments Tasks.
You are in the ideation phase and you want the team to brainstorm ideas for solving the challenge. However, the team is not generating enough ideas.
As coach, how do you manage this situation?
Note: There are 2 correct answers to this question.
Step in as soon as the team creates “wild ideas” to refocus the team and increase the number of ideas generated. Influence the energy level in the team by pushing them, for example, with questions like “What would superman do?” Make sure the team creates good brainstorming questions Add additional members to the team.
What is an output of the validation phase?
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Unstructured data Persona descriptions Stakeholder map Structured feedback.
What do you typically use in the prototyping phase of an initial Design Thinking workshop?
Note: There are 2 correct answers to this question.
Microsoft PowerPoint Lego Cardboard SAP Fiori.
What is the recommended process to run an interview?
Note: There is 1 correct answers to this question.
The team forwards the design challenge prior to the interview and at the interview asks questions that imply a high degree of creativity The team introduces themselves and the project at the interview, builds rapport and then asks prepared questions The team introduces themselves and the project at the interview and then asks questions that imply a high degree of creativity The team forwards the design challenge prior to the interview and at the interview asks prepared questions.
After presenting the workshop challenge to the teams, they question whether the challenge is really a challenge and believe that they already know the solution.
As a coach, how do you manage this situation?
Note: There is 1 correct answer to this question.
Explain the purpose and importance of a deep understanding the problem Let them outline their solutions and prioritize the best solution Skip the scoping exercise and proceed directly to research Let them outline their solutions and convince them that their solutions do not fit to the challenge.
What are activities during the 360º research phase?
Note: There are 2 correct answers to this question.
Business plan research Analogous research Point-of-view research Adjacent research.
What is the goal of including extreme users in the 360º research?
Note: There are 2 correct answers to this question.
To include a diverse set of users To keep the project sponsors satisfied To provide interesting insights To reduce the number of interviews.
What are general rules in a Design Thinking session?
Note: There are 3 correct answers to this question.
Fail early, fail often Think user centric Explain your ideas in a creative way Convince, don´t confuse Defer judgment.
Which phases in a Design Thinking process focus on the problem space?
Note: There are 2 correct answers to this question.
Ideation Implementation 360º research Synthesis.
What is the Design Thinking pattern of the ideation phase?
Note: There is 1 correct answers to this question.
Creating choices Defining choices Limiting choices Making choices.
Why is important to defer judgment during the ideation phase?
Note: There are 2 correct answers to this question.
Ideation is about “making choices” whereas judging ideas would limit the solution space It is important that team members can build on ideas from other people, even a crazy idea might lead to something meaningful After running a good synthesis of the research data, judging would limit the problem space Ideas are judged later during the prototyping and validation phase together with potential users.
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