TEST BORRADO, QUIZÁS LE INTERESE: Chapter 11: Business Continuity and Computer Support
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Chapter 11: Business Continuity and Computer Support Descripción: The following Comptia IT Fundamentals+ (ITF+) FC0-U61 Exam Objectives are Covere Autor: Diana OTROS TESTS DEL AUTOR Fecha de Creación: 06/08/2024 Categoría: Informática Número Preguntas: 20 |
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When troubleshooting a computer problem, which of the following are steps you can take to identify the problem? (Choose two.) Use external resources such as the Internet.
Attribute it to user error. Talk to end users.
Isolate the issue. You are troubleshooting a MacBook Pro. When it turns on, you receive a screen with a flashing question mark. What is the likely cause? Device driver failure Video card failure Memory failure Hard drive failure. When providing computer support and testing solutions, what should you always do first? Assume user error. Test the simple stuff. Check Internet resources for solutions. Establish a plan of action. Your computer has been running backups for a year. Today, you make a change from backing it up to an external optical drive to backing it up to the cloud. What should you do next? Secure the cloud backup location. Schedule regular cloud backups. Destroy the old optical discs. Verify that the cloud backup works. You are troubleshooting a computer problem. After testing the solution, what should you do next? Establish a plan of action. Verify functionality. Document the work. Identify the problem. After installing several new software applications, your friend notices that her computer boots very slowly. Which tool can she use to disable programs from running at startup on Windows? Recovery Console System Configuration System Restore Safe Mode. Raul has just installed an older application on his Windows 10 computer and it will not run. He asks you for advice. What should you tell him to try to make it run? Delete and reinstall. Run it as an administrator. Use Safe Mode. Use compatibility mode. You are troubleshooting a Windows PC that will not load the operating system. You insert the Windows CD and reboot. Which utility can you use to repair Windows? Recovery Environment MSCONFIG System Restore Safe Mode. What is the last step in the process of troubleshooting a computer? Verify Internet functionality. Document the work. Clean up the mess. Retest the solution. You have been asked to design a backup solution for your manager's workstation. Which option will be the fastest? Cloud storage Network storage Local storage They are all the same speed. What type of computer backup will back up all selected files and then clear the archive bit? Normal Differential Incremental Copy. You have just installed a new printer on your computer, and while it seems to be recognized by the operating system, it will not print. What is the first source to check for information on the problem? The OS manufacturer's website The printer manufacturer's website Google search Internet technical community groups. You need to run an emergency backup of your computer, and you need it to finish as fast as possible. You just backed up about three weeks ago. Which backup option should you use? Normal Differential Incremental Copy. While troubleshooting a Windows computer that may have a bad memory module, the computer freezes and displays a blue screen with white text and a STOP error. What generated that error message? The memory module Windows BIOS MSCONFIG. Ron's computer behaves normally for a time, and then his screen completely freezes up. The mouse and keyboard do not respond. What is the most likely cause of his problem? Faulty video driver Faulty mouse or keyboard driver Failing hard drive Overheating. You are troubleshooting a PC and see a gray text-based message about the boot disk on a black screen. What is the most likely source of this error message? Windows CHKDSK BIOS POST card. You are helping a neighbor buy a computer, and based on a recent experience, he insists that his system needs to remain working even if a hard drive fails. What should you suggest he buy? SATA PATA RAID 0 RAID 1. You are asked to troubleshoot a computer, and your friend recommends you take a POST card with you. What can the POST card help you diagnose? Application problems Overheating problems Startup problems resulting in a BIOS error message Startup problems where nothing is displayed on the screen. What type of backup will make a copy of all files on the computer, including user files and operating system files, to use in the event of a complete failure? System image Full backup Incremental backup Complete backup. You're asked to troubleshoot a PC that's not working properly. You push the power button but don't see anything on the screen or hear any fans spinning. What is the most likely reason? Defective monitor Defective power supply Broken fan Defective network adapter driver. |
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