CSA: (P. Dani 4)

What is the best way to share a knowledge article with another user?. A permalink. Sharing the keywords. Taking a screenshot. Copying and pasting the text.

Which of the following are Flow Designer triggers? Select 3 answers from the below options. Application-based. Record-based. Schedule-based. Role-based.

What is created by default when you create a new table? Select 2 answers from the below options. Application Menu with the same name as the table Label (e.g. Infinity). Dashboard to manage the table's activity. Module with the plural of the table Label (e.g. Infinities). A table specific admin role.

What are the three main screen elements of the Now Platform User Interface? Select 3 answers from the below options. Banner Frame. Application Frame. Application Navigator. Banner Content. Content Frame.

Which script runs when a record is displayed, inserted, updated, deleted, or when a table is queried?. Business Rule. Client Script. UI Policy.

Which of the following aspects of the service catalog application can a user with only the Catalog Administrator role manage? Select 3 answers from the below options. Catalog Items. Scripting functions. Catalogs. Categories. Business Rules.

Which menu can users access to display actions that involve creating quick reports, configuring lists and exporting data?. Column context menu. Record content menu. Velue context menu. List context menu.

What types of records are not captured in an update set by default? Select 2 answers from the below options. Data records. Dashboards. Business Rules. Access Control rules. Homepages.

Which of the following are ways to create a favorite? Select 3 answers from the below options. Drag the breadcrumbs of a filtered list to the Favorites tab. Drag an individual record to the Favorites tab. Select the personalization gear icon. Select the star of its corresponding section. Select the star of its corresponding application or module.

When using Form Designer, icons presented on each field include which of the following? Select 3 answers from the below options. Edit icon. Reference icon. Field icon. Remove icon. Handle icon.

Which of the following workflow types does the Now Platform provide? Select 3 answers from the below options. Employee. Customer. End User. Information Technology (IT).

Which menu provides options related to viewing, configuring, creating favorites, and saving for data?. Form context menu. Form layout menu. Form personalization menu. Form column menu.

What ServiceNow feature can be used to begin the creation of an application?. Guided Application Creator. Configuration Management Database (CMDB). IntegrationHub. System Dictionary.

What's a module and application in the example ... Incident > create new. Incident is an application and create new is the module. Incident is a module and create new is an application. Incident and create new both are applications. Incident and create new both are modules.

Which of the following are possible methods of populating a knowledge base with knowledge articles? Select 3 answers from the below options. Integrating with a WebDev complaint source. Via e-mail to a defined knowledge e-mail address. Creating articles directly in the ServiceNow platform. Importing Microsoft Word files.

Which ServiceNow product provides the ability to quickly integrate with 3rd party applications without scripting?. IntegrationHub. Visual Task Boards. Flow Designer. Service Portal.

How does automating in a Transform Map work?. It takes the names of import set table heading and matches it against the existing column field name. It takes the import set table heading and matches it against the existing column name. It takes the import set column name and matches it against the existing table heading.

Which of the following are ways an end user can leave feedback about an article? Select 3 answers from the below options. Leave a comment on the article. Give a 1-5 star rating. Fill out an article quality index checklist. Mark the article as helpful or not helpful. Fill out the knowledge quality survey.

Where does the System Administrator navigate to edit & create a catalog item?. Maintain Items. Create Incident. Service Portal. Service Catalogs.

The purpose of the Virtual Agent is to help users do which of the following? Select 3 answers from the below options. perform common work tasks. update financial records. obtain information. make decisions.

Select the report visualization types that can be generated from a list of records. Select 2 answers from the below options. Pie chart. Bar chart. Single score. Line chart.

Which of the following are true regarding Flow Designer? Select 3 answers from the below options. Provides automation tools. Requires scripting experience. Integrates with third party systems. Saves time.

Which field type displays records from another table?. Reference. Choice. String. Attachments.

When you open a service catalog and click the order button what gets created?. REQ>RITM>TASK. Task. Item.

What is SLM?. Service Level Management. Server Limit Management. Service Line Management. None of the above.

A group is a: set of users who share a common purpose. collection of permissions. collection of tasks. individual to whom you have granted access to your ServiceNow instance. set of members to a subscription. set of users delegated to perform different tasks.

Which of the following is a best practice when configuring Assignment Rules or Predictive Intelligence? Select 4 answers from the below options. Setting an Assignment group and User based on Category and Subcategory. Setting a User based on Category and Subcategory. Setting an Assignment group and User based on the short description. Setting an Assignment group based on Category and Subcategory. Setting an Assignment group based on Subcategory (Category = None).

To see the notifications that are currently defined on the Now Platform, you can navigate to: System Notification > Email > Notifications. System Definitions > Notifications. System Notification > Definitions. Notifications > Email > System Notifications.

Each ServiceNow solution provides its own guided setup. When implementing IT Service Management (ITSM), where would you navigate in order to update Now Platform user interface branding, including the company logo and colors? Select 2 answers from the below. System Properties > Basic Configuration UI16. System Properties > My Company. Guided Setup > ITSM Guided Setup. Team Development > Properties.

What database kept all the customization that you made on your instance?. Sys_update_XML. Sys_update_HTML. Sys_update_SAML. Sys_Update_CSS.

Which application has the links to view field attributes for tables?. Tables & Columns. Incident. Tables & Fields. Column & Fields.

What is a CI? Select 3 answers from the below options. Tangible (e.g. hardware, software, servers) entities. Intangible (e.g. business services, email) entities. Configuration Management Database. Configuration Item. configuration_admin role.

Incident extends which table?. Task. Change Request. RITM. Problem.

Parent of incident and problem table?. Task. Parent. Table. Change.

Which table stores the Task SLA records for the SLA's attached to particular tasks?. Task_sla. Sla_ola. Sla. Sla_ula. None of the Above.

Which of the following best describes Tasks? Select 3 answers from the below options. Tasks lead to quicker resolution times. Tasks can only be performed once. Tasks are repeatable processes. Tasks minimize the possibility of human error.

update_synch attribute identifies that it should be captured in Update Sets. True. False.

The upgrade history module helps an admin locate and resolve upgrade conflicts by reverting customization to the base version if necessary. True. False.

You can limit Service Now access by IP ranges. True. False.

Can we coalesce multiple fields?. True. False.

UI policies and Business rules can monitor changes of fields in a form. True. False.

Elevated roles are available for only one session. True. False.

When a request is rejected a notification is sent and sets the status to rejected. True. False.

A Business rule can be set before or after the database action has occurred. True. False.

You cannot deactivate a plugin, once it has been activated. True. False.

JellyScripting is used in which of the following? (Select all that Apply). UI Macros. UI Policy. UI Action. Content Management System.

Where can you view a series of customizations?. Update set. System Log. History. None of the above.

What is selected to impersonate another user?. User menu. Application Navigator. System settings. Magnifying glass.

Which of the following are ways to collaborate with team members on tasks? Select 4 answers from the below options. User presence. Additional comments. Activity stream. Connect chat. Comments.

How do you change the color of the instance? (***). Using Navigation Menu under Content Management. Using Navigation Menu under Application. Under Content Management, Instance color marking. None of the above.

What attributes of a field can a UI policy action change on a form? Select 3 answers from the below options?. Visible/hidden. Mandatory. Prevent cell editing. Read-only. Change color.

Which three tabs are used to configure an email notification? Select 3 answers from the below options. What it will contain. Went send. Who will receive. Which email template. What the subjects is.

What are some of the benefits often recognized by branding your instance? Select 3 answers from the below options. Reduce service desk calls. Accelerate adoption rates. Create a shared identity. Gain user trust. Share comprehensive assignment rules.

What allows users to see a time stamped history of all actions taken with a record?. Form history. Activity stream. Favorites. Form activity.

A column in a list represents what in the ServiceNow instance?. a record. a field. a filter. a list.

Which of the following would be included in the results when entering "service" in the Navigation filter? Select 2 answers from the below options. Only applications with a name containing "service". All modules and sections within the Service Desk application. Only applications, sections and modules with the names containing "service". Any module with a name containing "services".

Virtual agent offers a personalized customer experience by automating typical Tier 1 support tasks, including which of the following? Select 3 answers from the below options. Translating languages. Answering FAQs. Performing diagnostics. Providing how-to information.

Which of the following branding features can be configured? Select 4 answers from the below options. Navigator responses. Banner image, text, and colors. Navigation position. Navigation background and text colors. Browser tab title. System date/time formatting.

Task table is a ______ table. Custom. Base. Extended. Child.

What are the three key tables in the CMDB? Select 3 answers from the below options. CMDB Properties [cmdb_properties]. Base Configuration Item [cmdb]. Configuration Item [cmdb _ci]. CI Relationship [cmdb_rel_ci]. CMDB Baseline [cmdb_baseline].

Difference between Business Rule & Client Script?. Business rule works on before insert, update and delete in a database & client script works only on Submit. Business rule works on before or after Insert, update and delete in a database & client script works on Submit, on change, on Cell Edit & on Load. Business Rule works on Browser side and client scripts works on Server side. There is no difference b/w the two.

What is granted to non-administrators in order for them to be able to develop applications?. The itil Role. Delegated Development. Access Control. The developer Role.

Notifications in the Now Platform occur through which of the following methods? Select 3 answers from the below options. Virtual Agent. Email. Meeting Invitation. SMS. Workplace Chat.

A role does not inherit all the permissions of any other roles it includes. True. False.

Business rules are real time. True. False.

All users can manage and setup import sets. True. False.

You cannot revert update set versions. True. False.

Update sets cannot be merged. True. False.

A field can be added to a table and form by accessing which part of the Form Designer interface?. Form settings. Field Navigator. Form Views. Field Formatter.

In what order are access controls evaluated?. First at the Field-level (most specific to most general), then at the Table-level (most specific to most general). First at the Table-level (most specific to most general), then at the Field-level (most specific to most general).

What are the two steps to define the fulfillment process for a service catalog item?. Plan. Flow. Roadmap. Workflow.

What is an update set?. A server-side script that runs when a record is displayed, inserted, updated, or deleted, or when a table is queried. Group of one or more changes that can be moved from one instance to another all together. A series of tables and fields that store information about the Configuration Items (CIs) owned by your organization. One method of security that restricts access to data by requiring users to pass a set of requirements before they can interact with it.

Which of the following can be an example of Out Of The Box table?. u_incident. incident. x_u123_incident. u_movie.

What does the red form field indicator mean?. Entered data is not captured. Its a required field that requires a value. Its a required field needs modification.

Lists provide context menus at three different levels. What are the names of those context menus? Select 3 answers from the below options. List filter context menu. List title menu. List fields context menu. List description menu. List column context menu.

What are events?. A server-side script that runs when a record is displayed, inserted, updated, or deleted, or when a table is queried. Log records indicating something notable has occurred in the system. A real-time messaging tool that enables users to chat with individuals and groups. Notifications that are sent to users when something occurs that concerns them.

Which module displays a list of tasks assigned to a user's group, but not yet assigned to an individual user?. My Teams Work. My Groups Work. My Groups Tasks. My Teams Tasks.

Which tab contains the activity stream for a task?. Conflicts. Notes. Related Records. Resolution Information.

What is created when a user order orders several items? Select 3 answers from the below options. A variable. One or more Service Catalog Task (SCTASK) records. A request (REQ) record. A Request Item (RITM) record. A variable set.

Client Script on the Task table will be applied to Problem table as well. Only if inherit is false. Only if inherit is true. Always Yes.

Which of the following are valid report sharing options? Select 5 answers from the below options. Add to homepage. Publish. Export to PDF. Add to dashboard. Clone. Schedule. Share.

In order to be used, an event record must be... Catalogued. Registered. Published. Certified.

Which of the following are true regarding Flow Designer actions? Select 3 answers from the below options. Define when the flow is performed. Represent reusable operations for use across multiple flows. Can be contained in a spoke. Require script to develop. Provide the ability to build your own customer actions.

What are the steps for applying an update set to an instance? Select 3 answers from the below options. Copy. Retrieve. Preview. Delete. Commit.

What types of permissions can be configured in an access control rule? Select 3 answers from the below options. Users. Roles. Scripting that sets the 'answer' variable to true or false. Groups. Conditions.

What do client request + server response=?. Single trip. Round trip. Multiple trip. None of the above.

Which one is used to group related fields together?. Form Layout. Sections. List Layout. View.

You need to go back to review a record you just looked at recently. What is one of the quickest ways to navigate back to the same record?. Expand every application in the All applications tab. Select the record from the History tab. Navigate back to its corresponding list. Impersonate another user.

When configuring an email notification, where can you choose field values from the record to include within the message?. Select fields pane. Select variables. Variables context menu. Platform variables.

Where would you go to create an order guide?. System properties > css. Service catalog > catalog definition > order guides and click new. Go to system definition > choice list.

Which feature allows users to manage which notifications they receive about various activities occurring in the platform?. Now on Now. Subscriptions. Platform Chat. ServiceNow Mobile.

Where can users set their notification subscription preferences?. Notification settings. System settings. Subscription settings Email settings. Email settings.

Which modules can you use to create a new table? Select 2 answers from the below options. Import Tables. Tables & Columns. Tables. Create New.

What happens if a match is found with the field that's been marked coalesce?. It is one record in the sys_user_role table; and, it's a personal that is assigned to a group or person, i.e., grant access and assign security controls. The existing record will be updated with the new. The existing record will not be updated with the new information. None of the above.

When using the Service Portal, how do end users typically access the service catalog?. Under System Status. Under Request Something. In the Knowledge Base. In the Community.

Which search feature can be used to help narrow down search results in ServiceNow?. Context Finder. Wildcard Characters. Platform Locator. Containers.

What are the types of Client script used in ServiceNow?. a. onCellEdit & onLoad. b. onSubmit & onChange. c. A and B. d. None of the above.

If the system is going to be upgraded, what will be excempt from the upgrade?. Everything gets upgraded. Incidents. Any record that has been altered from the base by the customer.

The Now Platform is an example of which cloud computing model?. Software-as-a-Service (SaaS). Platform-as-a-Service (PaaS). Application Platform-as-a-Service (aPaaS). Infrastructure-as-a-Service (IaaS).

Whichamong the following is true regarding UI Policies?. They run only on server side. All the UI Policies of task table are not extended by the incident table. Based on the condition, it can be decided when to make it visible/hidden. They run on the cloud side.

A filter is a set of conditions applied to a table to help you find and work with a subset of data. In the Now Platform, filter conditions are also referred to as: Column Headings. Field Values. Breadcrumbs. Title Bars.

Which option allows you to update existing Target Table records when importing data from an import set?. Transform. Mandatory. Coalesce. Unique.

Which phase of the Report designer lets you define the Group by attribute?. Style. Type. Configure. Data.

What does 'Coalesce' field mean?. Field/s will be set a reference key. Field/s will bind with target table. Field/s will be set a unique key.

What do you select to personalize the system settings of the Now Platform user interface?. Magnifying glass. Question mark. Gear. Logo.

In import sets which among the following is true with respect to coalesce?. If more than one coalesce is there than the first one will be considered. Coalesce may be used to update the matched records. If the source import sets data does match with the destination production data then a new record is created. Coalesce is used to merge the transform maps.

What does the list editor do?. It shows the average response time of your ServiceNow instance. It displays the processing time, including the total time, network latency and browser rendering and parsing. It allows you to update the record without having to into a form. All of the above.

What is contextual security?. Means the field has been modified. Display information from a record. Its a system security type, which Controls every level in the servicenow object hierarchy. You can control specific tables and fields. It's a group of customizations that can be packaged and moved from one instance to another.

What is the language used for scripting in ServiceNow?. Java. AngularJS. Javascript. Jelly.

What item in the Knowledge Management ServicePortal displays article that have the highest percentage of users marking them helpful?. Featured. Most Helpful. Most Useful. Most Viewed.

Which of the following is the primary way to interact with the applications and data in a ServiceNow instance?. Service Portal. Workplace. Now Platform UI. Now Mobile.

What is true about deleting tables?. An ESS user can delete any table. Deleting a table doesn't delete associated elements like views. Only tables beginning with "u_" can be permanently deleted.

What represents multiple related request items grouped together as one request?. Catalog Item. Variable Set. Order Guide. Record Producer.

To see the relationship between tables in a graphical view, what is used?. Business Service Map. Tables and Columns. Schema Map. Tables Map.

What protects applications by identifying and restricting access to available files and data?. Access Control. The admin Role. Scope. Delegated Development.

Which elevated role is required to modify access control rules?. acl_admin. admin. security_admin.

How to get security_admin role/elevated privilege for a user session. Select the Elevate Role option in the security admin. Add security role to the user from Roles related list in user record. Select the security_admin option in the Elevate Roles section.

Where can we create SLAs, OLAs and Underpinning Contracts?. Configuration Management. Incident. Service Level Management. Service Catalog.

What is the recommended way to share a report?. Download as PDF. Email an attachment. Share the report. Publish to an instance URL.

Which feature allows end users to post questions and answer other user questions?. Neighborhoods. Social FAQ. Social Q&A. Ask ServiceNow.

Where is data stored?. Forms. Workflows. Tables. List.

What does specifying a coalesce mean?. It's a special data set brought over using a different module. Make the report that will feed the gauge. The field or fields you specify will be used as a unique key. None of the above.

Which of the following is correct regarding new groups, new CIs, new user?. No one can create them. Only automated data exists. They can be created by end users. They are not captured in update sets.

Which tool is used to determine relationships between fields in an import set and an existing table?. Import Set. Coalesce. Transform Map. Target Table.

Types of SLA (SLA, OLA & UC) are defined in which field?. Retroactive Start. Condition Field. Type Field. Duration.

Which of the following run scripts client-side? Select 2 answers from the below options. Business Rule. Script Include. UI Policy. Client Script.

Multiple choice, single line text, and select box are what type of elements in ServiceNow?. Order Guides. Request Types. Variable Types. Related Lists.

What are the workflow activities?. Start, Pause, Reset, Complete. Draft, Review, Publish, Retire. Waiting for approval, fulfillment, delivery, completed. Start, Pause, Reset.

What is the name of text indexing search engine used in ServiceNow?. Google. Bing. Zing. Baidu.

Which can send out Notifications?. Script. Business Rule. Workflow. All of above.

ACL's can be defined in what many ways?. Conditional Expressions. Scripts. Roles. All of the above.

Which of the following is not a way to apply approval in ServiceNow?. Approval Rules. Workflow. Process Guides. All of the above can be used to apply approvals.

Which of the following is a definition for transform maps in ServiceNow?. A map that is used to share the history of the incident. A map used to add data to encrypt fields. A map used to trigger business rules before the data is queued in the outbound web service. A map to determine relationships between fields displaying in an import set to fields in an existing table.

From the end user's perspective, how are the products and services in the service catalog organized?. Tickets and Requests. Task and Subtasks. Incidents and Problems. Categories and Subcategories.

A role is a: set of users delegated to perform different tasks. collection of tasks. set of members to a subscription. collection of permissions. set of users who share a common purpose. individual to whom you have grated access to your ServiceNow instance.

On the client script, which of the following variables cannot be used?. g_form. producer.variable. jslog. gs.include().

If the end user wants to report an incident, where do they navigate on the service portal?. In the infrastructure Services Category in the Service Catalog. In the Software Category in the Service Catalog. In the Quick Links Category in the Service Catalog. In the Can We Help You? Category in the Service Catalog.

Which of these applications is available to all users?. Change. Incident. Facilities. Self-service.

What is the sequence of conditions in an SLA definition?. Start, Hold, Halt. Start, In Progress, Stop. Begin, Hold, Halt. Start, Pause, Stop.

Which phase of the Report designer lets you choose a color scheme for the report visualization?. Configure. Data. Type. Style.

Where would you go to start an import set?. System Import Sets > Import sets. System Definition > Import sets. System properties > Import Sets. System Import Sets > Load Data.

What table is used to track all changes in an update Set?. update_set. Incident. sys_update_xml. sys_update_set.

Different form templates can be applied to a form by accessing the: Template creator. Template editor. Toggle template views. Template bar.

By default, a report is shared with: All users and groups. All roles. Only groups that the report creator belongs to. The report creator only.