CSA: (P. Dani 8)

What are the different interfaces for accessing a ServiceNow Instance?. Now Platform User Interface. Service Portal. ServiceNow Mobile Classic. ServiceNow Agent.

What are the three components of the Now Platform User Interface?. Banner Frame. Application Navigator. Content Frame.

What is a collection of users who share a common purpose?. Group.

Where can you locate product documentation?. docs.servicenow.com.

What is a collection of permissions used to grant access to different parts of the platform?. Role.

What is a common way of testing functionality for different roles?. Impersonate User.

A row represents what in the ServiceNow database. Record.

What are the three different types of context menus in a list view?. List. Column. Record.

What are the three components of a filter condition?. Field. Operator. Value.

What defines which fields appear in a list and the order of said fields?. View.

Which field type displays as a check box on the form?. True/False.

Which field type displays information from another table?. Reference.

Which tool can be used to change the layout of the form view for all users?. Form Designer.

What are the three main components of the Form Designer?. Page Header. Field Navigator. Form Layout.

What allows fields to be populated automatically when applied?. Template.

Which UI action saves information for a new record?. Submit.

Which module displays a list of tasks assigned to a user's group, but not yet assigned to an individual?. My Groups Work.

What is the difference between Work notes and Additional Comments?. Work notes are visible to only those who can view the tasks. Additional comments are visible to the customer (requestor).

Which tab contains the activity stream for a task?. Notes.

Which tool enables users to collaborate on a task real-time and links conversations to records?. Connect Chat.

What can trigger a notification?. Record inserted or updated. Event is fired. A script.

What is used to get information from tables through referenced fields?. Dot-walking.

Which three tabs are used to configure an email notification?. When to send. Who will receive. What it will contain.

How is dot-walking used when configure a notification?. Identify the recipient (e.g. Users/Groups in fields). Populate data in the notification (e.g. $(number) or $(URI_REF)).

Which module opens the Report Designer Interface?. Reports > View/Run.

Name three ways of sharing a report with other people in the organization. Scheduled email. Export to PDF. Publish.

What are the four tabs used to guide the user through creating a new report in the report designer?. Data. Type. Configure. Style.

What should you consider when exporting a report to PDF and share the exported file?. Information may be obsolete. Access control is not enforced on exported data.

Which modules can you use to create a new table?. Tables. Tables & Columns.

What is created by default when you create a new table?. Application Menu with the same name as the table Label. Module with the plural of the table Label.

What is specified in an access control list rule?. Object and Operation being secured. Permissions required to access the object.

What types of permissions can be configured in an access control rule?. Roles. Conditions. Script that set the answer variable to true o false.

In what order are access controls evaluated?. Table-level: most specifics to most general. field-level: most specific to most general.

Which object grants access to all table records?. <table>.None.

Which elevated role is required to modify access control rules?. security_admin.

Which module is used as the first step for importing data?. Load Data.

What are the steps for importing data using an import set?. Load the data. Create a transform map. Transform the data. Clean up the import table.

Which option allows you to update existing target table records when importing data from an import set?. Coalesce.

Which tool is used to determine relationships between fields in an import set and an existing table?. Transform Map.

What is defined as a series of tables containing assets and business services controlled by a company?. Configuration Management Database (CMBD).

What is a CI?. Configuration Item. Can be tangible (hardware, software, serve, etc.) or intangible (business services, email, etc.).

Which ServiceNow product can be used to populate the CMBD?. Discovery.

What are the three key tables in the CMBD?. cmdb. cmdb_ci. cmdb_rel_ci.

What is the module used to import word documents as articles?. Knowledge > Articles > Import Articles.

What access does a user need to be able to import articles to a knowledge base?. Can contribute.

Which module is used to view knowledge content by category?. Self Service > Knowledge.

Which role can manage multiple knowledge bases?. knowledge_admin.

What tool controls the publishing and retiring process for knowledge articles?. Workflows.

What is used to determine user access to knowledge bases or a knowledge article?. User Criteria.

What is created when an order is placed for a catalog item?. REQ# (Request). RITM# (Requested Item). SCTASK# (Service Catalog Task).

Which module is used to add, updated, or remove catalog items?. Maintain Items.

What is attached to a catalog item and determines the fulfillment process?. Workflow.

What represents questions asked when ordering a catalog item?. Variables.

What represents multiple related items grouped as one request?. Order Guide.

What appears as a simplified form to create a record in a table?. Record Producer.

What is the name of the interface for building process automation capabilities?. Flow Designer.

Which module is used to create or edit flow designer flows?. Flow Designer > Designer.

Where is the data from an action stored so it can be used in subsequent actions in the flow?. Data Pill.

When attaching a flow to a service catalog item, which plugin needs to be activated?. Flow Designer support for the Service Catalog.

What are the components of a Flow Designer flow?. Trigger. One or more Actions.

What is the language used for scripting in ServiceNow?. JavaScript.

Which type of scripts run on the browser?. Client-side scripts: UI Policies and Client Scripts.

Which script runs when a record is displayed, inserted, updated, deleted, or when a tabled is queried?. Business Rule.

Does a business rule run on the client side or the server side?. Server.

What attributes of a field can a UI Policy Action change on a form?. Mandatory. Visible/Hidden. Read Only.

What provides additional functionality within an instance?. Plugins.

What is used frequently to move customizations from one instance to another?. Update Sets.

Which types of records are not captured in an update set?. Data records.

Is a homepage captured in an update set?. Homepages are not automatically included, can be manually added.

What are the steps for applying an update set to an instance?. Retrieve. Preview. Commit.

Which ServiceNow product provides the ability to quickly integrate with 3rd party applications without scripting?. IntegrationHub.

Which ServiceNow tool is used by developers to create custom applications?. Studio.

A non-administrator user who is assigned one or more permissions to develop. Delegated Developer.

Which site offers help and training to ServiceNow developers?. https://developer.servicenow.com.

What protects applications by indemnifying and restricting access to available files and data?. Application Scoping.

How can a user display the current application scope in the banner frame?. System Settings (gear icon). Developer tab. Show application picker in header.