CX GCP-GCX

Which of the following entities is used to ensure that people within your organization have the rights and permissions that they need within Genesys Cloud CX?. A) Workgroups. B) Rooms. C) Groups. D) Roles.

Genesys Cloud CX supports embedded clients for Salesforce and Zendesk. A) True. B) False.

Which of the following are AND Evaluation Methods? (Choose three.). A) All skills matching. B) Best available skills. C) Bullseye matching. D) Disregard skills. E) Agent availability.

Select the categories of ACD skills that can be added to a user or an interaction. (Choose two.). A) Language. B) Roles. C) Skills. D) Queue.

Which feature enables a voice interaction to interrupt an email interaction?. A) Utilization. B) ACD Skills. C) Emergency Routing. D) Scripts.