Yor customer defines a person who is responsible for checking every SAP Cloud for Customer
upgrade. Upgrade notifications need to be sent via e-mail to this person.
Wich of the following steps must you perform in SAP Cloud for customer to set this up? Define a new service agent Define the contact person in the Administration work center Define the contact person in the Service Control center Update the contact details in your organization structure
.
What must you consider when you want to upload master data to SAP Cloud for Customer
using templates?
Note: There are 3 correct answers to this question.
You need to identify the data dependecies for the migration template. There is a template available for each object that allows tool-supported migration You can upload the data only once You do NOT need to know the definitions of each of the fields The template structure is predefined and CANNOT be changed.
Which of the following results are possible for the external Available-to-Promise (ATP) check
in sales quote?
Note: there are 3 correct answers to this question.
Late delivery or insufficient quantity Full delivery on request date No confirmation External procurement Binding confirmation.
What happens during the lead aging notification process?
Note: There are 2 correct answers to this question
By default the priority for the notification is set to hight A new hight priority notification is triggered after the first notification expires The manager of the sales representative receives the notification The lead owner recieves the notification.
In witch party types are Territory Alignment rules used to realign territories?
Note: There are 2 correct answers to this question
Owners Sales Units Competitors Accounts.
What is the difference between a business user and an employee?
Note: There are 2 correct answers to this question.
Business users can be assigned access rights and business roles; employees cannot Employees need to be assigned directly to the organizational structure; business
users must not Employees can be assigned access rights and business roles; business users cannot Business users can be created using the data migration template; employees cannot.
For wich of the following systems does SAP Cloud for Customer provide standard Integration
content for registered products?
SAP Commerce SAP Marketing SAP ERP SAP CRM.
Your customer wants to implement a multi-step approval process for sales quotes based on
the account-classification.
Which of the following steps are mandatory to achieve this?
Note: There are 2 correct answers to this question.
Assingn an e-mail template for approval communication Define a condition in the approval process Create a copy of the default approval process and maintain the copy Create a new approval process.
Based on wich organizational elements can you define sales area information in the product
master?
Note: There are 2 correct options to this question.
Sales organization Distribution channel Territory Sales Unit.
Your customer is reorganizing their sales organization. All opportunities need to be updated
with the new sales organization units.
Which tool do you use to perform this mass update?
Note: There are 2 correct answers to this question.
XML File Input Data Workbench Data Migration Tool Jobs Mass Data Run Object (MDRO) Jobs.
Which of the following functions are provided by the SAP add-in for Microsoft Excel?
Note: There are 2 correct answers to this question.
Publish Microsoft Excel workbooks to the Microsoft Sharepoint from SAP Cloud for
Customer
Insert SAP Cloud for Customer reports into Microsoft Excel speadsheets Share SAP Cloud for Customer report data using Object Linking and Embedding (OLE) Upload Microsoft Excel workbooks to SAP Cloud for Customer.
You have selected the Override Territory field on the Accounts Overview page.
What effect does this have on the territory determination?
It aligns the account territory determination with the territory realigment run It removes the employee from the territory realigment calculation It removes only accounts with multiple territories from the territory realigment run It removes the account from the territory realigment calculation.
You need to import buying center relationships into your buying center from contacts..
What must you ensure for the import to be successful?
The buying center must include all the contacts from the account master The opportunity must include all the contacts from the account master The buying center must include all the contacts from the account master The opportunity must include all the contacts mentioned in the buying center.
Which following elements are created when an object is generated via the Custom Object
Builder?
Note: There are 2 correct answers to this question.
a)
b)
c)
d)
Page Layout Web Services Data source for reporting Uploated relationships.
Wich elements can you define during fine tuning?
Note: There are 2 correct answers to this question.
Account hierarchy Sales territory hierarchy level. Routing rules Sales asistant.
Which of the following configuration options can you use to restrict Lead conversion actions?
Sources Qualifications Reasons Status.
You need to apply complex changes to an SAP Cloud for Customer system after go live.
Which option does SAP recommend to implement these changes?
Create projects Convert projects Change projects Combine projects.
For which of the following business requirements would you use the Personalization feature?
Note: There are 2 correct answers to this question.
A sales manager wants different screen layouts assigned to two different business
roles A sales representative wants to modify the screen layout A service manager wants to arrange his ticket queue with Assigned To as the first
column An administrator wants to change a standar field label to a new value.
What is returned when you execute Request External Pricing in the sales quote?
Note: There are 3 correct answers to this questions.
Credit check Availabillity to promise Storage location details Configurable products Bill of Materials.
You customer wants to set up pricing in SAP Cloud for Customer?
What must you do to perform internal pricing?
Note: there are 2 correct answers to this question.
Maintain price lists and discount lists Maintain payment terms Enable business scoping Maintain product lists.
What type of confirmation is received for an avalabillity check when you use the Quotation
Request External Pricing option from SAP Cloud for Customer?
Non-binding confirmation Future confirmation Binding confirmation Semi-binding confirmation.
When using data migration templates for the initial load, which activities are parts of the
migration process?
Note: There are 3 correct answers to this question.
Export data to a local file Align data fields with input fields Upload data from the template file Find and fix errors in the data file Turn of validation.
Which of the following activities do you perform when you create an interactive dashboard?
Note: There are 3 correct answers to this question.
Define chart interaction Select report variants Assign the dashboard to sales organization Select data sources Define access by business role.
What can you use to map the complex organizational structure of a large account in SAP
Cloud for Customer?
Organizational structure Account hierarchy Product hierarchy Territory hierarchy.
Which features are available when you create a sales forecast?
Note: There are 2 correct answers to this question.
Multi-dimensional rules Multi-level overrides Multi-dimensional forecasting Multi-level categorization.
Which of the following actions can you perform with the administration adaptation function
when using Silverlight?
Note: There are 2 correct answers to this question.
Assign a page layout to archive dynamic user interfaces Create an extension field and define its properties Create a code list restriction for standard and extension fields Enter default extension field values based on business logic.
Which business Partner type is created in a Business-to-Customer scenario in SAP Cloud for
Customer?
Account Contact Person Partner Individual customer.
Using rules in Opportunity Management, what is the prerrequisite to determine the sales
team?
A Work Distribution A workflow A territory A party role.
What must you do if your customer wants to add product images to sales quote print forms?
Select an image option when you print the form Activate the scoping element Configure the fine tuning activity Add printing as a predefined task Activity Plans.
Which of the following objects deliver a default approval process?
Note: There are 2 correct answers to this question.
Opportunity Appointment Ticket Visit.
Which of the following granularities can you use to define discount lists in SAP Cloud for
Customer?
Note: There are 2 correct answers to this question.
Customer Specific Product Category Discount Customer Specific Sales Organization Discount Customer Group Discount Customer Specific Territory Discount.
Which elements in a ticket are uniquely identied usieng a registered product?
Note: There are 2 correct answers to this question
Service entitlements Contract Service level Agreements Warranty.
Your test tenants been upgrated. Your production tenants will be upgrated in two weeks.
a in the production tenant?
Note: There are 2 correct answers to this question.
Update fine tuning Update the business configuration Request new tenants Apply SDK solution.
Which of the following are features of custom report creation in SAP Cloud for Customer?
Note: There are 3 correct answers to this question Custom report creation is supported with a guided procedure Custom reports can be created by all users Custom calculated key figures are allowed Variable selection is possible Direct assigment of a report to a business user is supported .
Which survey types are suported in SAP Cloud for Customer?
Note: There are 3 correct answers to this question.
Dynamic Static Quantitative Analytical Matrix format.
Which of the following objects can you design as an administrator in the Business Analytics
work center in SAP Cloud for Customer?
Note: There are 3 correct answers to this question
Mashups KPis Data sources Scorecards Key figures.
Which of the following activities are required a succesfull integration project with SAP Cloud
for Customer and SAP on-premise solution?
Note: There are 2 correct answers to this question.
Ensure the project team has administrative access rights Configure pre-packaged integration content Determie the number of custom fields early in the project Prepare for manual data migration early in the project.
What activities do you perform in the administrator work center to enable a new social media
channel?
Note: There are 3 correct answers to this question.
Set up ticket routing for the social media channel Set up service level determination for the social media channel Select the channel type Create and schedule social media import run Set up access to social media account.
You need to record the level influence that the customer’s employee is having on an
opportunity.
What do you use to record this influence.
Note: There are 2 correct answers to this question.
Buying center Influence map Sales team Parties involved.
Restriction rules can be assigned to work center views within a business role if they´re based
on which of the following authorization elements?
Access context Access restriction Access control Access rights.
Which of the following business transactions can contain a territory determination?
Note: There are 2 correct answers to this question.
Sales quotes Opportunities Campaingns Promotions.
You created a sales quote in SAP Cloud for Customer for whinch a follow-up sales order must
be created in SAP ERP.
Which of the following activities must you perform before yo create the sales order?
Note: There are 2 correct answers to this question.
Select ‘Create External Follow up Document’ Select ‘Simulate Order and Return Pricing’ Set the pricing status to ‘Calculated Successfully’ Ensure the Quote contains a product.
How can you give a business user to a work center view?
Note: There are 2 correct answers to this question
Create a business role that has access to the work center view and assign it to the
business user Assign the business user to the territory structure Copy the access rights from a business user who already has access to the work center
view Use business scoping to activate the work center containing the view.
Wich Sales Area depedent elements can you maintain in the product master?
Division Maximum order quantity Product category Unit of measure.
You integrated Microsoft Outllok with SAP Cloud for Customer
Which of the following activities can you perform after the Integration?
Note: There are 2 correct answers to this question.
Synchronize and echange appointments Create opportunities Create and access contacts Synchronize and exchange leads.
What must you define to enable upsell and downsell product reccomendations in sales
quotes?
Product lists Product categories Product groups Product hierarchies.
Which of the following activities can you perform when you configure territory hierarchies?
Note: There are 2 correct answers to this question.
Assign employee substitute to Territory Hierarchies Create multiple Root Hierarchies Upload Territory Hierarchy from Excel Define Sales Hierarchy Levels.
You need to assign one contact to multiple accounts.
How do you create this contact in SAP Cloud for Customer?
You merge both accounts and create the contact record for the contact record for that
account You create different contacts for each account You create the contact for the first account and add the same contact to the second
account You create the contact master record only and add it to the Account hierarchy.
To which of the following can you assign a custom report to control its visibillity?
Note: There are 2 correct answers to this question.
Business user Work center Access context Business role.
As an administrator at which levels can you restrict access for the users?
Note: There are 2 correct answers to this question.
Standar service Extention field Work center Report view.
You need to change the settings for the lead aging notification
What do you have to do?
Use the Business Configuration work center to modify the number of days of the
notification expiration Use the Administrator work center to set up priorities for the notification Use the application and User Management work center to assign users to the notification Use the Sales work center to trigger the time of the notification.
For which of the following reasons would you create a business role?
Note: There are 2 correct answers to this question.
You want to set up a service agent for an administrator You want to perfom fine-tuning activities You want to standarize system access for a specific Group of users You want to restrict drop-down list values for a specific group of users.
A user is assigned two work centers that contain the same view. In the first work center, the
user has unrestricted read an write access. In the second work center, the user has read only
access.
Which access rights does the user get for this view in both work centers?
Restricted read and write access Unrestricted read write access Restricted read access and unrestricted write access Unrestricted read access and restricted write access.
Which dropdown lists in the Product facet can you use to add products to a sales order?.
Note: There are 3 correct answers to this question.
Opportunities Past order Promotions Quotes Product list.
. How can you distribute the revenue of the opportunity?
Note: There are 2 correct answers to this question.
A header level Between the sales team members On a daily basis Between the account team members.
What benefits does SAP Cloud for Customer provide during the Visit Planning phase?
Note: There are 2 correct answers to this question.
Map-based route planning is supported Current service tickets with hight priority are integrated Customer product lists are shown A calendar view contaning visit details is integrated.
What option do you have when you create an activity plan?
Note: There are 2 correct answers to this question.
Define if tasks are mandatory Add product feedback Include tasks with notes and attachments Create workflow rules Goods issue.
Which object do you use to assign the security policy for your SAP Cloud for Customer
project?
Business Role Business User Employee Organization Unit.
Which of the following initial tasks are requiered to configure SAP Cloud for Customer?
Note: There are 2 correct answers to this question.
Set up scoping and fine tuning Define the territory strcture Define business roles Define the organizational structure.
Based on which opportunity atributes can you create a sales forecast?
Note: There are 2 correct answers to this question.
Weighted Revenue Total Contract Value Expected Revenue Negotiated Value.
In HTML5, what can you do using the Field Definition link?
Note: There are 2 correct answers to this question.
Add an extension field to a form template Hide an extention field from the master template Add an extension field to a data source Add an extension field to the page layout.
Your customer wants their managers to track sales perfomance.
How do you perform the sales tarjet plannig?
Note: There are 2 correct answers to this question.
Maintain multiple currencies in the sales tarjet plain Select de planning dimensions and master data Maintain multiple active versions of the sales tarjet plan at the same time Create a sales tarjet plan with a unique key combination of sales unit and horizon.
Which follow-up documents can you create after a visit?
Note: There are 3 correct answers to this question.
Opportunity Task Service ticket Sales quote Contract.
You need to enable offline pricing for a SAP Cloud for Customer system.
What do you need to replicate?
Sales area specific customer price lists Territory specific customer pricing conditions Sales area specific customer price conditions Sales area specific pricing procedure.
Which data is synchronized bi-directionally between SAP Cloud for Customer and SAP ERP on
premise?
Employee Account Product Organizational structure.
Which data is synchronized bi-directionally between SAP Cloud for Customer and SAP ERP on
premise?
Employee Account Product Organizational structure.
Which action triggers the credit limit determination in SAP Cloud For Customer?
Calculate Pricing Preview Quote Initiate Transfer to SAP ERP Request External Pricing.
From witch work center in the test tenant can you request a production tenant?
Note: There are 2 correct answers to this question
Service Control work center Data Privacy Management work center Business Configuration work center Administration work center.
You need to configure sales phases during fine tuning but an activity is in read-only mode.
What is the reason for this
The corresponding scoping element is NOT activated. The Fine Tuning activity is closed The Fine Tuning activity is NOT added to the project The Fine Tuning activity is NOT open for configuration.
You have enabled offline pricing for SAP Cloud for Customer
What is the only field available for Order Item entry in the SAP Cloud for Customer extended
mobile app?
Based Price Calculated Price Negotiated Price Estimated Price.
Which data is synchronized bi-directionally between SAP Cloud for Customer and SAP CRM on
premise?
Note: There are 2 correct answers to this question.
Opportunities Account master data Product master data Territory Management data.
A bill of material was triggered from SAP Cloud for Customer using the Request External
Pricing option
Where can the pricing and quantity be edited?
In the quotation header In the parent item only In the chilf item only In both the parent item and the child item.
When do you implement the Approval process in SAP Cloud for Customer?
Note: There are 2 correct answers to this question.
You want another user to review a business object before it can be processed further You want to define multiple review steps for the same business object You want the direct approver of a business object to be the reporting line manager You want to define multiple review processes for the same business object.
You need to create a URL mashup on the Account Overview to open a Google search
Which following elements are mandatory to configure the mashup?
Note: There are 2 correct answers to this question.
Port type package Description Port binding Category.
What can you use to control user privileges in SAP Cloud for Customer?
Note: There are 3 correct answers to this question.
Business configuration Page layout Code list restrictions Business role Organizational structure.
Which of the following actions can you perform using te Data Workbench Tool?
Note: There are 3 correct answers to this question.
Create Update Delete Import Export.
You are viewing a 360 overview of the customer in SAP Cloud for Customer.
Which of the following recent order details are available in this overview for your account?
Note: There are 3 correct answers to this question.
Delivery status Bill-toparty ID Sales order ID Credit status Invoice status.
On which of the following dimensions can you define a sales tarjet plan?
Note: There are 2 correct answers to this question
Service Category Sales Unit Product Category Account Hierarchy.
What is a workflow rule used for?
Note: There are 2 correct answers to this question.
To define and activate an approval process To set up automatic e-mail notifications To set up the organizational work distribution To define and activate rules for automatic field updates.
Which of the following steps are required while setting up a custom report that you want to
make available for end users?
Note: There are 2 correct answers to this question
Create a key figure Assign the report to a Workcenter view Choose a data source Create a KPI.
Which of the following steps are required while setting up a custom report that you want to
make available for end users?
Note: There are 2 correct answers to this question to
Create a key figure Assign the report to a Workcenter view Choose a data source Create a KPI.
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