Test DF SN V1.0 P1

Which two activities are part of "operationalizing" the CMDB? (Select 2). Publishing an internal wiki page about CMDB. Embedding CI lookups in IPC forms and automation. Automating change impact analysis using relationships. Hiding the CI field to simplify forms.

What's the first step to operationalize CMDB value across ITSM?. Migrate all assets into the CMDB. Publish a schema map to Confluence. Tie CI usage with required CI references. Disable free text categorization on incidents.

A spike in [Compliance] violations on CMDB Health most likely indicates which two issues? (Select 2). Classes not enabled for Discovery. Missing required attributes. Incorrect relationship cardinalities. Fields not meeting regex/value policies.

Which Workspace feature helps triage class?specific data quality and tasks in one place?. CMDB Workspace tiles and guided actions. Guided Setup for ITSM. Event Management Workbench. Incident Workspace ‘Agent Assist’.

Which action best prevents [custom attribute sprawl] over time?. Add all attributes at base table cmdb_ci. Permit any team to add attributes on demand. Require design review for business value and correct class level before adding attributes. Replace attributes with tags before adding attributes.

You find 12 custom classes added under [Server] that mirror OOTB children. What do you do?. Leave as is to avoid risk. Reclassify into OOTB classes. Flatten to base cmdb_ci. Create more customs for clarity.

Which process ensures CI lifecycle transitions (e.g., from [Operational] to [Retired]) are applied consistently?. Data Manager retirement policies. Manual updates by agents. CAB notes during change approval. Discovery schedules.

Which two stakeholder groups should be permanent members of the CMDB CCB? (Select 2). External auditors. Enterprise Architects. Tier 1 Service Desk. Configuration Manager. Process Owner.

Which statement about asset vs CI lifecycle is correct?. A CI always maps to exactly one asset forever. One asset can correspond to multiple CIs over time as it's redeployed. Assets are always non operational; CIs are always financial. Deleting an asset deletes the CI automatically.

What does the [Coverage] metric in CMDB Health primarily measure?. Percent of policy rules met in CMDB. Number of CI relationships per CI in CMDB. Percent of required attributes filled in CMDB. Proportion of in scope infrastructure actually represented in CMDB.

How do you enforce that every Application Service has an owning group?. Compliance rule in CMDB Health. Rely on Discovery patterns to set it. Populate via business rule on view. Let Incident auto assignment infer ownership.

Which two tools help visualize and validate relationship cardinality during governance? (Select 2). Schema Map. Unified Map / Dependency Views. Change Calendar. SLM dashboards.

You detect frequent accidental deletes from a source import. What guard should you add?. Disable ACLs on cmdb_ci. Turn off IRE. Quarantine stage with review plus [retire_then_delete] policy. Reduce import frequency.

Which CMDB Health metric would flag unexpected values like ‘n/a’ in lifecycle fields?. Compliance. Completeness. Coverage. Timeliness.

What's a pragmatic KPI to evidence CMDB value to execs?. Lines of custom scripts removed. Number of CIs in the CMDB. Reduction in failed changes correlated with higher completeness. Count of import sets executed.

Which Data Manager policy type would you use to task owners to attest [Managed by group] quarterly?. Certification policy. Retirement policy. Deduplication policy. Identification policy.

Which role should NOT typically be combined with CMDB Admin to preserve checks and balances?. CMDB Process Owner. Service Owner. Change Manager. IT Asset Manager.

What is the most reliable signal to retire a CI representing a cloud VM?. Manual request from any user. Incident inactivity for 30 days. Change calendar gaps. Cloud provider events via connector.

When configuring deduplication templates, what should you avoid?. Using FQDN. Including serial number or GUID. Matching only on display name. Combining multiple identifiers.

Which artifact best captures allowed classes, required attributes, and relationship rules for a given use case?. CAB minutes. CMDB data model design document. Incident knowledge article. Change model.

Which CMDB Health metric most directly measures data freshness?. Timeliness. Compliance. Completeness. Coverage.

You need to prevent non-standard values for [Operational status]. What's the right control?. Allow any value and clean monthly. Hide the field from forms. Free-text string with UI Policy. Use choice list constraints and compliance policy checks.

Which tool best supports building a complex query that returns servers with a path to their business services and owning groups?. Schema map. List view with dot-walking. CMDB Query Builder. Report Designer [Table].

Unified Map is primarily used for: Visualization of a CI and its related CIs. Configuring identifiers. Creating transform maps. Editing class hierarchy.

Which two outcomes rely on CMDB insight across products? (Select 2). Change risk calculation based on blast radius. Branding the portal. Email routing rules. SAM reclaim rights based on utilization.

Natural Language Query over CMDB Saved Queries enables what?. Voice-to-text incident creation. Ad-hoc, plain English retrieval of saved graph queries. Regex validation of attributes. Scheduling of Discovery.

Which visualization would you use to explain the impact path from a failed database to user-facing services?. Dependency view map from the DB CI. Schema map of cmdb_ci_appl. Service Catalog taxonomy. Incident trend chart.

Which CMDB Foundation Dashboard value helps prioritize clean-up work?. Average MTTR. Number of MID Servers. Count of change requests. Playbook guidance linked to specific indicators.

Which two are valid ways to build out complex relationship paths in a query? (Select 2). Use [contains] operators on text attributes. Traverse upstream and downstream relationships. Filter by relationship type and direction. Export to CSV and join in Excel.

Which report best demonstrates improved coverage over time?. Stacked bar of incidents by category. Pie chart of CI counts by class. Time-series of discovered vs. expected CIs per class. List of orphan CIs.

Which scenario requires Service Graph Connector Central over raw import sets?. Importing devices with IRE-ready mappings and update semantics. Loading a one-time vendor spreadsheet. Bringing in lab test data to a custom table. Updating two reference choices.

You need to represent Docker hosts and their Linux distribution details. Where should OS attributes live to maximize reuse across subclasses?. On an Asset table record and synced one-way. On cmdb_ci_docker_host (child) only. On cmdb_ci_computer (parent), inheritable by child classes. On cmdb_ci (root), duplicated to all descendants.

Which IRE capability prevents duplicate CIs when importing from multiple authoritative sources?. CI Class Manager [Lock class] feature. MID Server selection rules. Discovery schedule concurrency control. Identification rules with reconciliation precedence.

When should you configure a multi?source CMDB (CMDB 360) view for stakeholders?. Only in non-production to reduce performance impact. Only when Discovery is not licensed. For stakeholder 360° view with source + quality badges. When the class has no identifiers.

What is the safest way to introduce a new relationship type needed by several classes?. Model with a string attribute instead of relationships. Add a bespoke type per pair of classes to keep semantics local. Use an OOTB type if it fits; otherwise, add one new central type. Avoid relationships; rely on Query Builder joins.

Where is the best place to store [Managed by group] for servers?. As a non-discoverable attribute on the server CI class. As a discoverable attribute via Discovery probes. On the asset only and let users infer. On the user (sys_user) record as a reference back.

What's the principal class for a production Oracle database instance used by a payment app?. cmdb_ci_database. cmdb_ci_appl. cmdb_ci_service_auto. cmdb_ci_service.

You must reclassify 500 VMs from [Server] to [Linux Server]. Which approach is most controlled?. Use CI Class Manager reclassification with health guards. Delete and recreate as Linux Server with import. Bulk update the [sys_class_name] via list. Map a transform to overwrite class on load without testing.

Which statement about Business Application vs Application Service is correct?. Business Application is portfolio inventory; Application Service is an operational CI instance. Both are operational CIs used in Incident/Change. Application Service holds meta?data; Business Application is discoverable bits. Business Application should be created per environment (e.g., Dev/Prod).

A schema map shows a child class with many added attributes that are identical to the parent. What is the likely anti-pattern?. Use of dynamic CI groups. Missing identifier rules. Improper relationship cardinality. Attributes defined at too deep a level causing duplication.

Which attribute set is most critical to define as [required] for CMDB Health completeness on server CIs?. Lifecycle stage/status, location, assignment/support groups. Monitor name and runbook wiki link. Warranty expiry and rack unit height. Change approver and business owner email.

Which ingestion method best suits a monthly HR location file that must create referenced locations before CIs load?. Discovery schedule with CSV probe. Direct import set with onCreate script only. IH ETL with staged loads and reference creation. Service Mapping with tag-based entry points.

What is the recommended sequence when merging SCCM and Discovery for computers?. Load SCCM first, then disable Discovery for computers. Establish IRE identifiers, set source precedence, then load both. Run Discovery first to lock the class, then import SCCM. Create two CI classes to avoid collisions.

Which two capabilities directly reduce duplicate CIs during ingestion? (Select 2). Mid Server load balancing. Timed imports during off-hours. IRE reconciliation precedence. Strong identifiers (e.g., serial+FQDN).

You must populate [Managed by group] on 20k servers from a CSV. Which approach minimizes technical debt?. Hard code the value in a business rule on insert. Add a custom probe to Discovery to guess groups. Create a free-text field and let agents type it during incidents. Use Data Manager with a certification policy.