Test DF SN V1.0 P5

A CMDB Administrator is beginning the journey of populating the CMDB and needs to verify that any data which is no longer useful/applicable is removed. Which governance management tool will accomplish this?. CI Class Manager. CMDB and CSDM Data Foundations Dashboard. CMDB Health Dashboard. CMDB Data Manager. De-duplication Templates.

What types of policies can be created within CMDB Data Manager? (Choose 2 options). De-duplication. Archive. Reconciliation. Retire.

A CMDB Administrator wants to educate the team on the various actions that can be performed within the CMDB Workspace. What actions can be initiated from the CMDB Workspace? (Choose 2 options). Execute ServiceNow Discovery. Create a CMDB Data Manager certification policy. Remediate duplicate CI records. Create a new CMDB class.

A CMDB Administrator changes the query for the SCCM Service Graph Connector. What is the impact of this change?. The Data Source for the SCCM Service Graph Connector will be marked as Inactive. Any Scheduled Jobs for the SCCM Service Graph Connector will need to be configured. Any updates for the SCCM Service Graph Connector will be skipped during the upgrade.

Using existing baseline Data Manager policies, what condition must a CI meet before it can be archived or deleted?. Be marked as inactive. Be marked as critical. Be retired and in end of life. Be fully operational and in use.

A CSDM Data Manager needs metrics on the alignment of product models, locations, and business units with best practices. Which tab in the CSDM Data Foundations Dashboard provides this information?. Run. Foundation. Crawl. Walk. Fly.

User endpoint devices are Imported into the CMDB and populate the 'Assigned to' [assigned_to] field on the Computer [cmdb_ci_computer] CI. The Asset team puts in a request for the Configuration Analysts to populate the 'Assigned to' field on the related Asset. What action does a Configuration Analyst take to achieve this in an automated way?. Configure a business rule on the computer table to use a script to populate the 'Assigned to' field on the asset based on insert or update in the computer class 'Assigned to' field. Use the Asset-CI Field Mapping module to create a new rule to replicate the 'Assigned to' value between the asset and associated CI. Hide the 'Assigned to' field on the asset record and create a new field that dot walks to the related CI to get the 'Assigned to' value.

A CMDB Administrator is asked to clean up the CMDB duplicates. What is the preferred way to manage this task?. My Tasks in the Application Navigator. The de-duplication task module. The de-duplication dashboard on the CMDB workspace.

A CMDB Administrator wants to ensure all short-lived CIs that have not been discovered in the past week are removed. After retiring the CI records, which recommended action does the CMDB Administrator take?. Create a delete policy. Create a scheduled job. Create a business rule.

A CMDB Administrator group aims to establish a process for receiving task notifications when the Support Group or Managed By Group fields are not populated for operational Linux servers stored in the CMDB. Which ServiceNow modules can be leveraged to configure recommended fields and generate task records in cases where these fields are missing for Linux servers in the CMDB?. Technical Service Offerings and Dynamic CI groups. CMDB Workspace and Scheduled Jobs. Dynamic CI groups and CMDB groups. CI Class Manager and Health Preferences.

A CMDB Administrator is asked to create a query using the CMDB Query Builder that displays all operational CIs belonging to a specific application service. Which steps provide the desired outcome?. 1. Add the Business Application, Application Service, and Configuration Item classes to the canvas. 2. Define a filter for the application service name and the operational status of the configuration items. 3. Configure the relationship between the classes. 4. Run the query. 1. Add the Application Service and Configuration Item classes to the canvas. 2. Configure the relationship between the classes. 3. Define a filter for the application service name and the operational status of the configuration items. 4. Run the query. 1. Add the Application Service and Configuration Item classes to the canvas. 2. Configure the relationship between the classes. 3. Add the Operational Status and Name fields as columns. 4. Run the query.

What is the value of using the CMDB in security operations? (Choose 2 options). Allows security team to assess and remediate an incident. Enables audits and attestations across CIs. Auto-resolves a vulnerability. Identifies the IT infrastructure with a vulnerability.

A CMDB Administrator needs to set a CI Class as a Principal Class. Which CI Class Manager tab would need to be accessed?. Health > Attributes. Class Info > Basic Info. Class Info > Attributes.

An organization utilizes multiple data sources to update its CMDB, each assigned a different priority level. A high-priority data source is scheduled to update server records weekly. However, due to an integration issue, the high-priority data source stops updating the records. Which configuration can be used to allow a lower-priority data source to update records after a specified period of inactivity from the higher-priority source?. Data Refresh Rules. Health Inclusion Rules. Identification Rules. Reconciliation Rules.

A CMDB Administrator wants to leverage the Staleness metric from the CMDB Health Dashboard - Correctness Scorecard. What is the default duration of this metric?. 24 hours. 30 days. 7 days. 60 days.

The CMDB Configuration Management team has successfully developed a healthy and trusted CMDB. They have integrated discovered infrastructure data, accurately referenced non-discoverable data (such as change and support group information), and made the CMDB service-aware using Service Mapping. How will these improvements enhance the change management process? (Choose 2 options). Automatically schedules and deploys changes without human review or approval. Provides insight into the potential impact of the change. Ensures that no changes result in service downtime, regardless of planning or execution. Enables auto population of the assignment group field to dynamically route changes.

A CMDB Administrator has a report in ServiceNow that lists all CMDB Services that do not have an owner and wants to use a ServiceNow Playbook. What Governance process play can prevent this from recurring?. Make the field Managed by mandatory on all CIs. Make the field Owned by mandatory. Set a default value on the Service Owner field so that is never empty.

A CMDB Administrator is creating technical documentation for stakeholders, which includes a list of attributes, Identification and Reconciliation Engine (IRE) rules, and suggested relationships for several classes. Which central location does the CMDB Administrator use to collect this information?. CI Class Manager. CMDB Data Manager. CI Identifiers. CMDB Workspace.

Where can a CMDB 360/Multisource CMDB Saved Query be viewed and created in the CMDB Workspace?. CMDB Query Builder. Coverage window on the CMDB 360 tab. Saved queries window on the CMDB 360 tab. Saved queries window on the Insights tab.

A CMDB Configuration Manager sets up the following data filter for a certification policy using CMDB Data Manager. Table: Server [cmdb_ci_server] Filter: Operating System contains Server OR Operating System contains Linux. Which operating systems are affected by this policy? (Choose 2 options). AIX. Windows Server 2022 Datacenter. Linux CentOS. Windows 2019 Datacenter.

A Configuration Manager needs to restrict the number of classes available in a Configuration Item reference field on an incident form. How does the Manager set Principal Classes?. By using the Principal Class check box on the CI Class Manager's 'Attributes' tab for a Class. By using the Principal Class check box on the CMDB Workspace. By using the Principal Class attribute on the CI. By using the Principal Class check box on the CI Class Manager's 'Basic Info' tab for a Class.

A CMDB Administrator is comparing the Unified Map to the Service Mapping map. What are additional capabilities of the Unified Map? (Choose 2 options). Visibility to an application and the host it is installed on. Number of levels displayed on a map can be modified. Map nodes can be filtered based on user preferences. Map can be zoomed in and out.

Which default user groups are available when setting up a CMDB Data Manager policy and specifying the task assignment with the Assignment type set to 'User Group Field'? (Choose 2 options). Managed By Group. Support Group. Assignment Group. Owned by Group.

A CMDB Administrator aims to utilize CSDM life cycle field mappings to better align with CSDM best practices. What is the next step to take after selecting the Enable Life Cycle Sync button?. Fix the incorrect values in the Life Cycle Stage to match legacy values. Activate the CSDM Life Cycle field mappings. Resolve any incomplete field mappings identified in the Discrepancy Report.

The Configuration Management team finds value in the reports from CMDB 360/Multisource CMDB and wants to use it for all CI data. Which must be true in order for CMDB 360/Multisource CMDB to be able to report on and analyze that data?. ServiceNow Discovery must be used to populate the CI data. Reconciliation rules with priorities must be configured. The CI data must go through the IRE. The CI data must be from an authorized Service Graph Connector.

A CMDB Administrator wants to ensure that only relevant CIs from managed classes will be shown on Incident, Problem, and Change records. Which checkbox needs to be checked in the CI Class Manager for the CMDB Administrator to achieve the requested result?. Principal Class. Independent. Extensible. Main Record.

Where can an administrator perform Natural Language Queries (NLQ)?. CMDB Health Dashboard. CMDB Workspace. CMDB Data Manager. CI Class Manager.

A Windows server is reclassified from the Server table [cmdb_ci_server] to the Windows Server table [cmdb_ci_win_server] when processed through the Identification and Reconciliation Engine (IRE). Which process occurred?. Class Switch. Class Change. Class Upgrade. Class Downgrade.

How do CMDB management tools and features within the CMDB governance pillar help organizations manage CIs and improve service delivery? (Choose 2 options). Assist integration choices. Gain visibility and control. Enhanced Service Management operations. Reduced hardware costs.

A Configuration Manager wants to manage manually maintained data attributes of CIs. Which group values are automatically synchronized on CIs using Technology Management Offerings (Technical Service Offerings) and dynamic CI groups? (Choose 2 options). Change group. CMDB group. Approval group. Support group.

A CSDM Data Manager needs metrics on the alignment of Technology Management Services (Technical Services) and Technology Management Offerings (Technical Service Offerings) with best practices. Which tab in the CSDM Data Foundation Dashboard provides this information?. Crawl. Walk. Fly. Run.

A CMDB Administrator is tasked with managing the CMDB and needs to define a new CI class to track a new type of equipment that has not been seen before. Which action adds a new CI class and ensures it integrates properly with the existing CMDB structure?. Use Service Catalog to define the new CI class, as the CI Class Manager is only for service-related records and not for hardware CIs. Create a new CI class directly in the CI Class Manager and configure the table inheritance to ensure it inherits from a relevant parent class. Edit an existing CI class under CI Class Manager and add new fields specific to the new equipment type. Use the CI Class Manager to create a new CI class but avoid setting up any inheritance, as CI classes should be independent of one another to maintain clarity.

What are the characteristics or functions of ServiceNow IntegrationHub ETL? (Choose 2 options). Integrates third-party data into the CMDB or into non-CMDB tables. Performs discovery data collection and updates the CMDB. Uses the IRE to process and integrate data. Imports Microsoft SCCM/Intune data into the CMDB.

A CMDB Administrator needs to ingest relevant data from Microsoft SCCM into the CMDB. Which ingestion method brings the fastest time to value?. Import Sets. Agent Client Collector. Service Graph Connectors. IntegrationHub ETL.

A CMDB Administrator would like to minimize stale CIs in the CMDB. Which CMDB Health Dashboard scorecard displays this information?. Completeness. Correctness. Compliance.

Two new CI records are imported into the hardware class of the CMDB. CI1: The name of this CI record matches the name of an existing CI record in the CMDB. CI2: The IP address of this CI record matches the IP address of an existing CI record in the CMDB. Which is correct based on the identification rule and the imported CI records?. CI1 and CI2 both will be updated with matching records. CI1 will be updated with matching record and CI2 will be inserted as new record. CI1 will be inserted as new record and CI2 will be updated with matching record. CI1 and CI2 both will be inserted as new records.

A CMDB Administrator utilizing the CMDB Data Foundations Dashboard sees an issue and wants to run a playbook. Which types of documentation can they expect to be provided in a playbook? (Choose 2 options). Problem Analysis. Root Cause. Problem Overview. Automated Remediations.