Test DF SN V1.0 P7

A CMDB Administrator wants to improve data quality related to the CSDM. Which action should the Administrator take to meet this goal?. Use the CSDM Data Foundations Dashboard. Use the default configured CMDB Health Dashboard. Start the ServiceNow Health Scan.

A CMDB Administrator wants to run the Services Have Owners Identified playbook to remediate the issues shown in the CMDB Data Foundations Dashboard. Which remediation plays would be used?. Fix Data. Govern Data. Report Data. Analyze Data.

A Platform Data Owner wants to improve data quality with a few reconciliation rules across the five discovery sources that are being used. The Data Owner knows the best option is to include CMDB 360/Multisource CMDB to manage and monitor discovery sources, but the company currently does not have a license for ITOM Discovery that is required for CMDB 360/Multisource CMDB. What can the Data Owner do in this case?. The IRE reconciliation rules can use discovery sources regardless of CMDB 360 being enabled. CMDB 360/Multisource is a platform product that can be used immediately. ITOM Discovery needs to be purchased to take advantage of the multisource IRE Rules.

A CMDB Administrator needs to import external data into the CMDB. As the CMDB Administrator wants to reduce the risk for creating duplicates and to update information from unauthorized sources, it has to be ensured that the Identification and Reconciliation API will not be bypassed. What is the recommended method to import data into the CMDB utilizing the Identification and Reconciliation API?. IntegrationHub ETL. Table API (REST API or SOAP API). Import Sets and Transform Maps.

A Change Manager wants to gain value from CSDM. How will the Change Management process benefit from CSDM? (Choose 2 options). Understand the impact of the change on services. Identify blackout windows for the change. Route the change dynamically. Determine the root cause of the change issue.

The Apache Web Server Identification Rule is configured with the following Criterion attributes: Class Configuration file Version. Yesterday, an Apache Web Server CI was discovered as part of Service Mapping. Today, the application owner upgraded Apache to a different version and reran discovery of the service. What will happen in the CMDB?. The Apache Web Server CI will be reclassified as a Web Server CI. A duplication error will occur. A new Apache Web Server CI is created. The existing Apache Web Server CI will be reconciled and its version will be updated.

A CMDB Administrator is asked to clean up the CMDB duplicates. What is the preferred way to manage this task?. My Tasks in the Application Navigator. The de-duplication dashboard on the CMDB workspace. The de-duplication task module.

A Configuration Management Governance team is transitioning from utilizing legacy CMDB status fields to CSDM life cycle status fields. Which table can be modified?. Life Cycle Mapping [life_cycle_mapping]. Life Cycle Stage Status [life_cycle_stage_status]. Life Cycle Stages [life_cycle_stage]. Life Cycle Controls [life_cycle_control].

The Configuration Manager is preparing the justification to utilize the CMDB Data Foundations Dashboard. Which benefits align with the usage of this dashboard? (Choose 2 options). It helps detect and eliminate duplicate records in the CMDB. It enables monitoring and tracking of CMDB health over time. It provides actionable insights to improve data quality and completeness. It automates the approval process for change management.

A CMDB Administrator would like to minimize stale CIs in the CMDB. Which CMDB Health Dashboard scorecard displays this information?. Correctness. Completeness. Compliance.

Configuration Management requires an accurate inventory of devices to be reflected in the CMDB. Which are common use cases for using Agent Client Collector (ACC)? (Choose 2 options). Servers in the data center. Devices in secure environments. Network devices in the DMZ. Devices that intermittently connect to the network.

A CMDB Administrator is implementing a Vulnerability Response or Security Incident Response and needs to ensure customers have enough context to estimate risk and set task priorities. Which Get Well Playbook from the CSDM Data Foundations Dashboard helps with this?. Locations without a Parent Location. Named Product Models without Product Owners. Application Services with Business Application Relationships. Percentage of Custom Status Values for CI Life Cycle Stages.

A Change Manager aims to streamline ITSM processes by automatically populating fields on the Change form when a CI is selected. The Configuration Management team is working to ensure that the Change Group field is populated for all managed CIs. As a result, which base system field on the incident form will be automatically populated after selecting a CI?. Managed by group. Approval group. Assignment group. Change group.

According to the Common Service Data Model (CSDM), a server team is requesting a catalog item be created for infrastructure upgrade requests. Which role is involved in initiating the request and defining requirements?. Enterprise Architect. Technology Service Owners. Application Service Owners.

A Platform Owner is collaborating with stakeholders in the manufacturing industry to align their CIs with the CSDM 5 framework. They need to map production line monitoring systems to the appropriate CSDM domain. Which CSDM 5 domain does the Platform Owner use?. Service Delivery (Manage Technical). Foundation. Build and Integration (Build). Design and Planning (Design). Service Consumption (Sell/Consume).

In a company there is a need to understand the CSDM maturity level needed. Different stakeholders listed a number of use cases that they expect over time. Which use case requires information objects?. The Event Operations team wants to automate their events into incident for operational actions. The Asset Management team wants to understand the asset life cycle compliancy in a Business Application context. The SecOps team wants to understand the operational risk in the Business Application context. The Business Service Management team wants to understand the operational impact for their consumer parties. The Customer Service team wants to onboard pro-active case management.

With CMDB 360/Multisource CMDB the Dynamic Reconciliation Rules will also be enabled. Based on the request of the management, a CMDB Administrator has to set up multiple Dynamic Reconciliation Rules. Which are available 'Dynamic Rule Types' within the 'Create Reconciliation Rule' wizard? (Choose 2 options). Last Created. Most Reported. Last Updated. Smallest Value.

A customer's CMDB is aligned to the CSDM Walk stage. What benefit is provided by the CMDB?. Allows for additional stratification of Technical team's support structure along the lines of OLAs and commitments. Improves the implementation velocity of APM Foundation for future business application rationalization. Enables impact assessments for incident, problem, and change on Business Services.

Where can a CMDB 360/Multisource CMDB Saved Query be viewed and created in the CMDB Workspace?. Saved queries window on the CMDB 360 tab. CMDB Query Builder. Coverage window on the CMDB 360 tab. Saved queries window on the Insights tab.

What is the difference between Data Certification and Attestation policies when managing a CI?. Attestation requires correcting specific attributes of a CI, while Data Certification tracks acknowledgement the CI still exists. Attestation can be assigned to a Group or an individual, while Data Certification can only be assigned to an individual. Attestation tracks acknowledgement the CI still exists, while Data Certification requires validating specific attributes of a CI. Attestation can be scheduled, while Data Certification cannot be scheduled.

A CMDB Administrator wants to remove all Linux Servers in the organization that have not been updated in six months. Which recommended action does the Administrator take in Data Manager?. Create a scheduled job. Create a business rule. Create an archive policy.

The following identification rule for a CI class has been defined: Serial Number (100), Hardware (serial_number 200), Hardware (name 300), Network Adapter (mac_address, name 400). Two new CI records are imported into the hardware class of the CMDB. CI1: The name of this CI record matches the name of an existing CI record in the CMDB. CI2: The IP address of this CI record matches the IP address of an existing CI record in the CMDB. Which is correct based on the identification rule and the imported CI records?. CI1 and CI2 both will be inserted as new records. CI1 will be updated with matching record and CI2 will be inserted as new record.

A Configuration Manager needs to leverage a policy type to automate the creation and assignment of tasks to validate the existence of CIs. Which policy type should be used to accomplish this goal?. Delete. Certification. Attestation. Retire.

An Asset Manager wants to ensure that Asset records and CI records are kept synchronized automatically. How does the Manager do this? (Choose 2 options). Ensure that the business rule to update CI fields on change on the asset table is active. Ensure one-to-one physical mapping between Asset and CI. Ensure that scheduled jobs are run during off-business hours to ensure that sync happens. Ensure that the business rule to update Asset fields on change on the CI table is active.

A Configuration Manager has configured multiple data sources which are all authorized to update the same class and the same set of class attributes in the CMDB. What can the Configuration Manager do to control which data source should be the authoritative source of truth for a specific class or set of class attributes?. Assign a run order to each data source in the identification rules. Configure data refresh rules with a specific time period. Assign a priority to each data source in the reconciliation rules. Manually run the data source updates in the correct order.

User endpoint devices are imported into the CMDB and populate the 'Assigned to' [assigned_to] field on the Computer [cmdb_ci_computer] CI. The Asset team puts in a request for the Configuration Analysts to populate the 'Assigned to' field on the related Asset. What action does a Configuration Analyst take to achieve this in an automated way?. Hide the 'Assigned to' field on the asset record and create a new field that dot walks to the related CI to get the 'Assigned to' value. Configure a business rule on the computer table to use a script to populate the 'Assigned to' field on the asset based on insert or update in the computer class 'Assigned to' field. Use the Asset-CI Field Mapping module to create a new rule to replicate the 'Assigned to' value between the asset and associated CI.

When integrating data into the CMDB using import sets and transform maps, which type of script is added to ensure the data is processed through the IRE?. onStart. onAfter. onComplete. onBefore.

A Data Center Manager is working with the CMDB CI Class Manager to define the relationship between Application Servers and the Applications they host. The company has multiple Application Servers that host one or more Applications. Which describes the relationship between the Application Server table [cmdb_ci_app_server] and the Application table [cmdb_ci_appl]?. Many-to-one. One-to-many. Many-to-many. One-to-one.

A CMDB Administrator needs to create a new CI class for the Internet of Things (IoT) Sensor in ServiceNow. What are the recommended practices for this specific activity? (Choose 2 options). Delete an unused class, and replace it with the new one. Add a new class under an appropriate parent class. Install or update the CMDB CI Class Models store application, and verify the class does not already exist. Modify an existing class.

What ensures data volume in the CMDB is manageable?. Scheduled Jobs. Business Rules. Archive Policies.

A Configuration Manager wants to use the Unified Map. Where would it be accessed?. CMDB Data Manager. CMDB Workspace. CI Class Manager.

The CMDB Administrator group aims to display meaningful results on the CMDB Health Dashboard Compliance Scorecard for server records that are not on the latest patch. What must be configured to achieve this goal?. Technical Service Offerings, Dynamic CI Groups, CMDB Groups. Certification Filter, Certification Template, Audit. Certification Policies, Data Filters, Scheduled Jobs. Stale, Orphan, Duplicate.

A CMDB Administrator has been tasked with gathering information for a presentation to leadership. The Administrator needs to provide Duplicate CI, Orphan CI and Stale CI metrics. Which scorecard provides this information on the CMDB Health Dashboard?. Correctness. Completeness. Compliance.

What is the relationship between an application and a server?. Application > Uses::Used by > Server. Application > Runs on::Runs > Server. Application > Used by::Uses > Server. Application > Runs::Runs On > Server.