Test DF SN V1.0 P8

A Platform Data Owner wants to improve data quality with a few reconciliation rules across the five discovery sources that are being used. The Data Owner knows the best option is to include CMDB 360/Multisource CMDB to manage and monitor discovery sources, but the company currently does not have a license for ITOM Discovery that is required for CMDB 360/Multisource CMDB. What can the Data Owner do in this case?. CMBD 360/Multisource is a platform product that can be used immediately. ITOM Discovery needs to be purchased to take advantage of the multisource IRE Rules. The IRE reconciliation rules can use discovery sources regardless of CMDB 360 being enabled.

A Data Center Manager is working with the CMDB CI Class Manager to define the relationship between Application Servers and the Applications they host. The company has multiple Application Servers that host one or more Applications. Which describes the relationship between the Application Server table [cmdb_ci_app_server] and the Application table [cmdb_ci_appl]?. Many-to-one. Many-to-many. One-to-many. One-to-one.

What is the difference between Data Certification and Attestation policies when managing a CI?. Attestation can be scheduled, while Data Certification cannot be scheduled. Attestation requires correcting specific attributes of a CI, while Data Certification tracks acknowledgement the CI still exists. Attestation tracks acknowledgement the CI still exists, while Data Certification requires validating specific attributes of a CI. Attestation can be assigned to a Group or an individual, while Data Certification can only be assigned to an individual.

According to the Common Service Data Model (CSDM), a server team is requesting a catalog item be created for infrastructure upgrade requests. Which role is involved in initiating the request and defining requirements?. Enterprise Architect. Application Service Owners. Technology Service Owners.

A customer's CMDB is aligned to the CSDM Walk stage. What benefit is provided by the CMDB?. Allows for additional stratification of Technical team's support structure along the lines of OLAs and commitments. Improves the implementation velocity of APM Foundation for future business application rationalization. Enables impact assessments for incident, problem, and change on Business Services.

A CMDB Administrator needs to identify which attributes have been created specifically for the Windows Server class. Which tab in the Attributes section is used?. All. Child. Added. Derived.

A healthcare provider faces a critical incident affecting its patient management system. The provider needs to determine the users impacted to mitigate disruption effectively. Which CSDM-related data should they leverage?. Service Offerings by Department or Location. Affected CI [task_ci] related list. Application Service environment attribute. Incident history of similar CIs.

A CMDB Administrator wants to remove all Linux Servers in the organization that have not been updated in six months. Which recommended action does the Administrator take in Data Manager?. Create a business rule. Create a scheduled job. Create an archive policy.

The CMDB Administrator has set-up two Dynamic Reconciliation Rules within the ServiceNow Production Instance. The 'Server' class has a Dynamic Reconciliation Rule of largest value for the RAM field. The 'Windows Server' class has a Dynamic Reconciliation Rule of most reported for the RAM field. Given the above data in the Multisource CMDB (Tivoli: 4096, ServiceNow: 4096, LANDesk: 2048, Altiris: 8192), which value would be added to the CMDB for RAM for a 'Server' CI?. 2.048 MB. 4.096 MB. 8.192 MB.

A CMDB Administrator has installed a Service Graph Connector and customized a script transform. What will happen on subsequent upgrades if the default definition of the script transform is updated?. The upgrade stops and reports an error. A skipped change is created and no change is made to the script transform definition. The Service Graph Connector upgrade refuses to start.

With CMDB 360/Multisource CMDB the Dynamic Reconciliation Rules will also be enabled. Based on the request of the management, a CMDB Administrator has to set up multiple Dynamic Reconciliation Rules. Which are available 'Dynamic Rule Types' within the 'Create Reconciliation Rule' wizard? (Choose 2 options). Most Reported. Last Created. Last Updated. Smallest Value.

Configuration Management needs to ensure data quality for all CIs in the CMDB. What areas of data quality for CIs are in the CMDB Health Dashboard? (Choose 2 options). Downgraded CIs. Duplicate CIs. Missing CIs. Stale CIs. Upgraded CIs.

A CMDB Administrator is asked to clean up the CMDB duplicates. What is the preferred way to manage this task?. The de-duplication dashboard on the CMDB workspace. My Tasks in the Application Navigator. The de-duplication task module.

An Asset Manager wants to ensure that Asset records and CI records are kept synchronized automatically. How does the Manager do this? (Choose 2 options). Ensure that the business rule to update Asset fields on change on the CI table is active. Ensure that scheduled jobs are run during off-business hours to ensure that sync happens. Ensure that the business rule to update CI fields on change on the asset table is active. Ensure one-to-one physical mapping between Asset and CI.

An organization needs to maintain non-discoverable attributes, such as warranty expiration dates, for hardware CIs. These attributes are not updated by automated discovery tools. What method ensures these attributes are accurately maintained for all CIs?. Use the CMDB Reconciliation Engine to update the attributes. Use a scheduled data import to update the attributes from an external source. Create a new CI class specifically for non-discoverable attributes.

An organization is changing data centers and needs to know the consequences of the planned changes. How can Application Service mapping be used as part of Change Management?. To understand the business impact of CIs. To understand the physical location of CIs. To identify which devices will go offline first.

A CMDB Administrator has built a number of Technology Management Service Offerings (Technical Service Offerings) based on Dynamic CI Groups to better maintain group alignment for the member CI. Which Groups are synced to CIs from the offering that has a relationship to a Dynamic CI Group? (Choose 2 options). Approval Group. Managed by Group. Support Group. Owned by Group.

A Configuration Management Process Owner is preparing solution options for presentation to the technical governance board for ingesting custom CIs to the CMDB. The solution needs to align with best practice, minimize the cost of future work (technical debt) and ensure compliance with future upgrades. Which solutions accomplish this? (Choose 2 options). Repurposing a base CI class and rename attributes, as required. Extending an existing Asset class table to accommodate the custom CI class attributes. Extending an existing CI class table to accommodate the custom CI class attributes. Installing or upgrading the 'CMDB CI Class Models' store application to find a suitable existing CI class accommodating any new attributes.

A CMDB Administrator wants only the CIs of Principal Classes to appear in CI reference fields, for example the CI reference fields accessible from an Incident Form. Where does the CMDB Administrator designate Principal Classes?. CMDB Data Manager. CI Class Manager. System Properties. CMDB Workspace.

A new custom class is needed to reflect a new application being managed in the CMDB. Which roles are minimally needed to add this custom CI class?. data_classification_admin and personalize_dictionary. cmdb_inst_admin and personalize_form. itil_admin and personalize_form. sn_cmdb_admin and personalize_dictionary.

What is the relationship between an application and a server?. Application > Runs on::Runs > Server. Application > Runs::Runs On > Server. Application > Used by::Uses > Server. Application > Uses::Used by > Server.

The CMDB Configuration Manager is using the CI Class Manager to manage the group ownership of CI classes and needs to leverage the ownership value specified in the CI Class Manager. When configuring a CMDB Data Manager policy, which group reference field should be set?. Managed By Group. Approval Group. Support Group. Change Group.

The CMDB Administrator group aims to display meaningful results on the CMDB Health Dashboard Compliance Scorecard for server records that are not on the latest patch. What must be configured to achieve this goal?. Technical Service Offerings, Dynamic CI Groups, CMDB Groups. Certification Filter, Certification Template, Audit. Stale, Orphan, Duplicate. Certification Policies, Data Filters, Scheduled Jobs.

A CMDB Administrator is evaluating whether to monitor the metrics provided on the CMDB Data Foundation Dashboard. Which benefits support the decision to continually monitor the results on this dashboard? (Choose 2 options). Provides metrics for CIs Processed by the IRE. Reports on all orphan CIs in the CMDB. Provides metrics on active CIs updated in the last 90 days. Provides a list of all CIs that failed health audits.

A CMDB Configuration Manager is reviewing the metrics on the CMDB Health Dashboard's Correctness Scorecard for the Server class which consists of a total of 60,000 servers in the CMDB. For the Duplicate metric, it shows Healthy CIs/Evaluated as 59,000/60,000. For the Orphan metric, it shows Healthy CIs/Evaluated as 45,000/50,000. Which configuration explains the difference in the scope of Server CIs (60,000 vs. 50,000) evaluated between the two metrics?. The Orphan metric has a CMDB Group configured for the Server class. The Duplicate metric has a Health Inclusion rule configured for the Server class. The Orphan metric has a Health Inclusion rule configured for the Server class. The Duplicate metric has a CMDB Group configured for the Server class.

The CMDB Configuration Mamagement team has successfully developed a healthy and trusted CMDB. They have integrated discovered infraestructure data, accurately referenced non-dscoverable data (such as change and support group information), and made the CMDB service-aware using Service Mapping. Which field on a Incident form is automatically populated after a CI is selected that references an appropiate support group?. Support Group. Change Group. Managed by Group. Assignment Group. Approval Group.

ServiceNow provides a suite of CMDB management tools designed to effectively ingest, manage, and maintain CIs and relationships. Drag and drop the design architecture to its management tool. Some options may not apply. Organization-built solution using transform maps. Automated agent-based solution running patterns. Automated agentless solution running patterns. Third-party integrations from other vendors. Pre-built store integration solutions that require minimal custmization.

Which is a purpose or requirement of CMDB Data Manager in ServiceNow?. Automates the enfrcement of relationship rules between CIs in the CMDB. Encrypts archived records for enhanced secutiry. Automates the archival and deletion of records based on retention policies.

A healthcare provider faces a critical incident affecting its patient management system. The provider needs to determine the users impacted to mitigate disruption effectively. Which CSDM-related data should the leverage?. Affected CI [task_ci] related list. Service Offerings by Department or Location. Incident history of similar CIs. Application Service environment attribute.

Drag and drop the CMDB Health Dashboard metric to the description. Audit. Duplicate. Orphan. Recommended. Required. Stale.

A development team is working on a project and an application will be deployed to many servers. There will be several security requirements that must be checked adhere to lawful regulatory compliance because the application will be holding customer personal data (PII and PCI). Where in the CSDM does the development learn look to store the information that will be used to satisfy the audits?. A Customer Service Offerings and Databases. Business Applications and Information Objects. Technology Managemen Service Offerings (Technical Service Offerings) and Dynamic CI Groups.

A Configuration Manager wants to use the Unified Map. Where would it be accessed?. CI Class Manager. CMDB Workspace. CMDB Data Manager.

A CMDB Administrator wants to improve data quality related to the CSDM. Which action should the Administrator take to meet this goal?. Use the CSDM Data Foundations Dashboard. Use the default configured CMDB Health Dashboard. Start the Servicenow Health Scan.

A CMDB Admnistrator would like to minimize stale CIs in the CMDB. Which CMDB Health Dashboard scoreboard displays this information?. Completeness. Correctness. Compliance.