Test DF SN V1.0 P9

A service owner is using Unified Map to understand the composition of a service but wants to filter out irrelevant information. Which options are available to the service owner from the filter panel? (Choose 2 options). Managed by group. Discovery source. Business criticality. CI type.

Which type of CMDB Data Manager policy creates tasks that allow the assigned individual to update fields on the CI record?. Compliance. Audit. Certification. Attestation.

A CMDB Administrator has built a number of Technology Management Service Offerings (Technical Service Offerings) based on Dynamic CI Groups to better maintain group alignment for the member CI. Which Groups are synced to CIs from the offering that has a relationship to a Dynamic CI Group? (Choose 2 options). Owned by Group. Managed by Group. Approval Group. Support Group.

CMDB class owners are receiving tasks under the 'My Work' tab in the CMDB Workspace. Which CMDB management tool is generating these tasks?. CMDB Data Manager. De-duplication templates. CMDB Health Dashboard.

A CMDB Administrator needs to identify which attributes have been created specifically for the Windows Server class. Which tab in the Attributes section is used?. All. Added. Child. Derived.

A CMDB Administrator, viewing the CMDB Data Foundations Dashboard, notices the Unique Locations Result percentage low. What is the recommended process from the associated playbook to correct this issue?. Retain the location that matches the organization's standard naming convention, and delete the duplicate without further validation. Use the Duplicate CI Remediator to merge the duplicate location records. Keep both locations as either can be used as a valid alternate location. Review both locations, update CIs with the correct location and delete the duplicate location.

Configuration Management needs to ensure data quality for all CIs in the CMDB. What areas of data quality for CIs are in the CMDB Health Dashboard? (Choose 2 options). Duplicate CIs. Missing CIs. Stale CIs. Downgraded CIs. Upgraded CIs.

The CMDB Configuration Manager is using the CI Class Manager to manage the group ownership of CI classes and needs to leverage the ownership value specified in the CI Class Manager. When configuring a CMDB Data Manager policy, which group reference field should be set?. Support Group. Managed By Group. Approval Group. Change Group.

A CMDB Administrator is reviewing the health of the CMDB and notices a large percentage of the Hardware CIs are missing serial numbers. The Administrator is concerned this may cause duplicate CIs and would like to resolve the issue in a timely manner. What structured guidelines provided by ServiceNow are available to troubleshoot and resolve the issue?. CMDB Data Foundations Dashboard Playbooks. CSDM Data Foundations Dashboard Playbooks. CSDM Now Create Playbooks. CMDB Health Dashboard Playbooks.

A new custom class is needed to reflect a new application being managed in the CMDB. Which roles are minimally needed to add this custom CI class?. cmdb_inst_admin and personalize_form. sn_cmdb_admin and personalize_dictionary. itil_admin and personalize_form. data_classification_admin and personalize_dictionary.

A CMDB Configuration Manager is reviewing the metrics on the CMDB Health Dashboard's Correctness Scorecard for the Server class which consists of a total of 60,000 servers in the CMDB. For the Duplicate metric, it shows Healthy CIs/Evaluated as 59,000/60,000. For the Orphan metric, it shows Healthy CIs/Evaluated as 45,000/50,000. Which configuration explains the difference in the scope of Server CIs (60,000 vs 50,000) evaluated between the two metrics?. The Orphan metric has a CMDB Group configured for the Server class. The Orphan metric has a Health Inclusion rule configured for the Server class. The Duplicate metric has a CMDB Group configured for the Server class. The Duplicate metric has a Health Inclusion rule configured for the Server class.

Drag and drop the CMDB Health Dashboard metric to the description. Audits. Duplicate CIs. Orphan CIs. Recommended fields. Required fields. Stale CIs.

An organization needs to maintain non-discoverable attributes, such as warranty expiration dates, for hardware CIs. These attributes are not updated by automated discovery tools. What method ensures these attributes are accurately maintained for all CIs?. Create a new CI class specifically for non-discoverable attributes. Use the CMDB Reconciliation Engine to update the attributes. Use a scheduled data import to update the attributes from an external source.

A development team is working on a project and an application will be deployed to many servers. There will be several security requirements that must be checked to adhere to lawful regulatory compliance because the application will be holding customer personal data (PII and PCI). Where in the CSDM does the development team look to store the information that will be used to satisfy the audit?. Business Applications and Information Objects. Customer Service Offerings and Databases. Technology Management Service Offerings (Technical Service Offerings) and Dynamic CI Groups.

Which are business values of CMDB? (Choose 2 options). Strengthening operational resiliency. Automating maintenance for CI relationships. Collecting and managing financial data. Streamlining incident and change management.

A CMDB Administrator seeks to understand the available tools for preventing, addressing, and remediating duplicate CIs. Drag and drop each feature with the corresponding outcome. Certification Tasks. CMDB Health Dashboard. De-Duplication Tasks. De-Duplication Templates. Duplicate CI Remediator.

A CMDB Administrator wants only the CIs of Principal Classes to appear in CI reference fields, for example the CI reference fields accessible from an Incident Form. Where does the CMDB Administrator designate Principal Classes?. CI Class Manager. CMDB Data Manager. CMDB Workspace. System Properties.

An organization is changing data centers and needs to know the consequences of the planned changes. How can Application Service mapping be used as part of Change Management?. To identify which devices will go offline first. To understand the business impact of CIs. To understand the physical location of CIs.

The following Reconciliation Rules were configured for ServiceNow, Altiris, and SCCM. Which are true? (Choose 2 options). Data collected with a discovery source of SCCM can update any record in the Windows Server table because it has the highest priority number. Data collected with a discovery source of ServiceNow can insert new records into the Windows Server table, but cannot update records created by Altiris or SCCM. Data collected with a discovery source of SCCM can be inserted as new records in the Windows Server table. Data collected with a discovery source of Altiris can update records inserted by SCCM into the Windows Server table.

A CMDB Administrator has installed a Service Graph Connector and customized a script transform. What will happen on subsequent upgrades if the default definition of the script transform is updated?. The Service Graph Connector upgrade refuses to start. A skipped change is created and no change is made to the script transform definition. The upgrade stops and reports an error.

A new ServiceNow customer is assembling a Configuration Management team to support their CMDB. Drag each role to its corresponding job description. CI Analyst. CMDB Process Owner. Configuration Manager/CMDB Admin. Service or Product Owner.

A CMDB Administrator is evaluating whether to monitor the metrics provided on the CMDB Data Foundation Dashboard. Which benefits support the decision to continually monitor the results on this dashboard? (Choose 2 options). Provides metrics on active CIs updated in the last 90 days. Provides metrics for CIs Processed by the IRE. Reports on all orphan CIs in the CMDB. Provides a list of all CIs that failed health audits.

A Configuration Manager is planning the implementation of the CMDB. Which is the prescribed CSDM rollout order?. Initial, Developing, Defined, Managed. Architecture, Business, Technical, Governance. Foundation, Crawl, Walk, Run, Fly. Initiate, Plan, Execute, Deliver, Close.

Where can an administrator perform Natural Language Queries (NLQ)?. CMDB Workspace. CMDB Health Dashboard. CMDB Data Manager. CI Class Manager.

A customer wants recently imported server records to be automatically reclassified into more specific CMDB classes after being discovered using ServiceNow Discovery. During the discovery process, if existing Server [cmdb_ci_server] records are reclassified into the Linux [cmdb_ci_linux_server] and Windows Server [cmdb_ci_win_server] classes, which reclassification operation occurred?. Class Downgrade. Class Upgrade. Class Switch.

Drag and drop the application service type to the best description. Dynamic CI Group. Service Mapping (Connection Suggestion). Service Mapping (Top-down). Tag-Based.

A CMDB Administrator identifies duplicate CIs. One was created by a manual import, and the other one was created by automated discovery. The discovered CI has the latest IP address, while the manually imported CI has an accurate relationship to a critical business application. How does the Administrator use the Duplicate CI Remediator to resolve this issue?. Retain the discovered CI, but merge the relationship from the manually imported CI. Retain the discovered CI, and delete the manually imported CI. Merge the two CIs automatically, retaining all attributes from the discovered CI. Retain the manually imported CI, and delete the discovered CI.

Some steps need to be taken to transition from using different status attributes in the CMDB to life cycle objects. Drag and drop the object/attributes to the description. life_cycle_stage_status. life_cycle_object. life_cycle_mapping. life_cycle_stage.

A CMDB Data Manager needs to access the ServiceNow platform to create, publish, and manage policies that automate and govern CI lifecycle operations, ensuring the CMDB remains healthy and efficient. Where can the Data Manager do this?. CMDB Workspace Management tab. CI Class Manager. Service Operations Workspace. CMDB Workspace CMDB 360 tab.

The CMDB Configuration Management team wants to manage de-duplication tasks generated from data ingested into the CMDB via the Identification and Reconciliation Engine (IRE). In which area of the CMDB Workspace can they locate these de-duplication tasks?. Total status tile under the My Work tab. Important actions tile under the Home tab. CMDB feature adoption tile under the Insights tab.

A Configuration Management Process Owner is preparing solution options for presentation to the technical governance board for ingesting custom CIs to the CMDB. The solution needs to align with best practice, minimize the cost of future work (technical debt) and ensure compliance with future upgrades. Which solutions accomplish this? (Choose 2 options). Extending an existing CI class table to accommodate the custom CI class attributes. Repurposing a base CI class and rename attributes, as required. Installing or upgrading the 'CMDB CI Class Models' store application to find a suitable existing CI class accommodating any new attributes. Extending an existing Asset class table to accommodate the custom CI class attributes.

A CMDB Administrator wants to create a CMDB query to find all databases located in Seattle that are connected to application services. They also want to include incidents related to those databases. Which actions does the company take to build this query? (Choose 2 options). Add to the canvas the Incident table from the Non-CMDB Tables list. Add property columns to the application service node. Add a filter to the database node for location Seattle. Set the relationship level to Up to 2nd level relationships.

A CMDB Manager wants to improve data quality using the CMDB Health Dashboard. What needs to happen to generate CMDB health scores?. The plugin, CMDB health calculation, needs to be installed. Nothing, CMDB health scores are calculated by default. The scheduled jobs for the CMDB Health Dashboard must be activated.