Ingles

Where does Emma work?. At the health centre. At the hospital. At the pharmacy.

When can Mr. Brown leave the hospital?. On Friday. On Monday. On Wednesday.

What's Emma's job?. She is a nurse. She is a care assistant. She is a doctor.

What must Mr.Brown do today?. Walk around the hospital. Keep complete rest. Do some exercise.

What message does the caller leave?. She will visit her husband this afternoon. She wants to speak to the nurse tomorrow. She wants to cancel an appointment.

Why can't Emma transfer the call to Dr Smith?. The doctor is not at the hospital. The line is engaged. The hospital is closed.

What does Emma say about the injection?. It will take an hour. It will be very painful. He will feel a little prick.

Why is Mr Brown nervous?. He needs an operation. He needs a blood test and an injection. He wants to go home.

What problem does Mr. Brown have?. His arm hurts a little. He has a stomachache. He has a headache.

Who calls Mr. Brown?. Dr. Smith. Mrs. Brown. His dautghter.

It is Monday morning at Green Valley Hospital 🏥. Emma is a healthcare assistant. She is helping Mr Brown, a 65-year-old patient. Mr Brown is nervous because he needs a blood test and an injection. “Do you feel any pain or discomfort?” Emma asks. “My arm hurts a little." he replies. "What about your headache?", Emma wants to know. "Better. I don't have a headache today. What’s the injection for?” he replies. “The doctor says you need this medication. You’ll feel a little prick, but it won’t take long,” Emma explains. Mr Brown also wants to know when he can leave the hospital. “When will I be discharged?” he asks. “You won’t be discharged until Friday. The doctor says you must keep complete rest today,” Emma answers. Suddenly, the telephone rings. “Hospital reception, can I help you?” Emma says. “Good morning. Can I speak to Dr Smith, please?” “Who’s calling, please?” “This is Mrs Brown, the patient’s wife.” “Hold the line, please,” Emma replies. After a moment, she says, “I’m sorry, the line is busy. Can I take a message?” “Yes, please. Tell the doctor I will visit my husband this afternoon.” Emma writes down the message. Then she reminds Mr Brown to take his medication and rest. “Thank you for your help,” he says.