Inglés 5 malla UTPL

INFORMACIÓN
ESTADÍSTICAS
RÉCORDS
Título del test:
Inglés 5 malla UTPL

Descripción:
Unificado

Autor:
AVATAR

Fecha de Creación:
08/11/2019

Categoría:
Otros
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Temario:
The negative form of the verbs in simple past is made with: was-were + not + verb in the base form. False True.
When dealing with enquiries, there are some patterns of sentences we can use in a conversation. Which of the following is related to the pattern: promising action? Ok, just let me confirm those details. I will give him your message as soon as he gets to his office. Can I do anything else for you?.
Which expression could be useful for this Professional tip? Listen actively. I see, ok. Yes. I will inform the duty manager about the situation. I am very sorry for that.
When writing a covering letter, you have to ____________. mention your main qualities and skills say you are not interested in a job interview say why you quit your former job.
Which word does not belong to the group? Tower Hotel Skyscraper.
What is the happiest country in the world? India Nepal Bhutan.
Choose the correct hotel job according to the following description. Executive housekeeper Hotel receptionist Front office manager.
How is this year said? “1966” Nineteen sixty-six Nineteen six-six One thousand nine hundred sixty six.
Select the verbal form that best completes the statement. The Louvre museum, Georges Pompidou centre and Eiffel tower ___________ in the centre of Paris, the capital city of France. are was is.
What does IT stand for? information tour information technology international trend.
Read the paragraph carefully and choose the one alternative that best answers the question. Thomas is on duty today. He works in one of the most important hotels of Guayaquil. He usually wears a uniform, and he is in charge of luggage. He carries the luggage of guests to their respective rooms. What is his job? Receptionist Bell boy Chambermaid.
Complete the following message with the appropriate information: Table for six on_________ at ________ Thursday/ noon 12th / 12 pm April/ twelve o’clock.
Which word does not belong to the group? Restaurant Shop Nightclub.
____________ are popular places to visit or activities to do. Brochures Attractions Events.
Choose the one alternative that best fits the grammar pattern. Aux. V + S + V gerund + C? Is your father flying to Quito these days? Do William and his brothers like to travel by air? Lorraine and Ivan are staying in a lodge this week.
Which type of phrase is the following: Can you recommend us anything to do with small kids? Offer Complain Enquiry.
Read the paragraph carefully and choose the one alternative that best completes the question. Michael and his wife want to get the Incan Wonders package because it includes the mountain train ride that goes from Huancayo to Lima, the Inca trail trek to Machu Picchu, and a flight over the mysterious ancient lines in Nazca, which are amazing. Why ______________? do they want to get the Incan Wonders package does they need to get the most amazing tour does he want to get the Incan Wonders package.
Read the following conversation. Choose the check-in stage that better describe the extract in italics. R: Good morning! Welcome to the Petrovskaya Hotel. How can I help you? P: Good morning! I have a reservation for three nights in the name of Perry. R: Ok. May I have your passport, please? P: Here you are. R: Thank you Mr. Perry. Yes, you have a reservation for a double- room for three nights. Is that correct? P: Yes, that’s right R: Could I have your credit card, please? P: OK. R: Thank you. Here is your key card. You are on the second floor and the room number is here. P: Thanks. Ask the guest for a credit card. Address the guest by name. Confirm the reservation details. Ask for the guest’s passport or ID card.
What does VIC stand for? Visa International Company Vacation Information Center Visitor Information Center.
Which of the following time expressions do we usually use with present continuous? on weekends a moment ago right now.
Which of the following buildings are considered “landmark buildings”? Select two options from the list. Archeology and Lojanidad Museum Compañia de Jesus Church Half of the World Lions club.
The job of tour guides is, in fact, a form of public speaking, which demands that they are well-versed in group management logistics and can communicate to a group of people. That is to say, they must ____________. rise above the fear of addressing groups learn to sell holiday and travel products to customers practice as much as possible until they become perfectionist.
What is the correct way of saying 0.9 in British dialect? Nil point nine. Nought point nine. Dot point ninety.
Which aspect should a package tour mention? Information about tour guides. Information about the agency. Information about the tourists.
Which stage of checking/confirming details does this part of the conversation belong to? C: Hello! I’d like to book thirty-four tickets for the musical, The Lion King. R: Sorry, is that forty-four tickets for the Lion King? C: No, thirty-four. Three, four. R: What day please? C: The 16 or the 23 of October. Wednesday afternoon would be good. R: One moment please. I have just checked the availability and there are enough tickets for that date. C: That’s fine. I’ll take them. Correcting Confirming Checking.
Choose the best response to the receptionist ́s questions. Could I see your passport please, Mr. Muller? What do you need it for? That’s right. I asked for a non-smoking room. Certainly, it’s M-U-L-L-E-R.
Read the following conversation. Choose the check-in stage that better describe the extract in italics. R: Good morning! Welcome to the Petrovskaya Hotel. How can I help you? P: Good morning! I have a reservation for three nights in the name of Perry. R: Ok. May I have your passport, please? P: Here you are. R: Thank you Mr. Perry. Yes, you have a reservation for a double- room for three nights. Is that correct? P: Yes, that’s right R: Could I have your credit card, please? P: OK. R: Thank you. Here is your key card. You are on the second floor and the room number is here. P: Thanks. Ask for the guest’s passport or ID card. Smile and greet the guest. Address the guest by name.
Select the word or group of words in bold that is not correct. Where are you work now, Sophie? In a four-star hotel in downtown. It is a little stressing, but I love it. Really? What do you do there? I am a receptionist. do Work now a.
Edinburgh Bus Tours is the ____________ in Scotland. first most visited paid attraction second most visited paid attraction third most visited paid attraction.
The past passive is formed with: was-were + verb in simple past. true false.
Select the two answers that best describe the following reservation. R: London Theatre reservations. C: Hello! I’d like to book thirty-four tickets for the musical, The Lion King. R: Sorry, is that forty-four tickets for the Lion King? C: No, thirty-four. Three, four. R: What day please? C: The 16 or the 23 of October. Wednesday afternoon would be good. R: One moment please. The booking is for thirty people. The event is in October. The booking is for more than forty people. It is a musical. It is a movie.
Which type of work do this person do? Derek works as a freelance events manager. He usually works three or four days a week. This month, he is preparing stands for an exhibition in Brazil. Seasonal work Shift work Part-time work.
To form questions with be ____________. use the auxiliary verb do/does before the subject change the order of the verb and the subject write the negative particle not after the verb.
Which of the following words is NOT a bedclothe? Sheet Duvet Soap.
Which tourism sector do bead and breakfast belong to? Food and beverage Travel trades Accommodation.
Choose the correct form of the verb to complete the following sentence. This tour ________ 2 hour spa. wasn’t included didn’t included didn’t include.
What would the hotel staff say in the following situation? A guest wants to check-out. The check-out is at 1 pm. How was your stay with us? Would you like to wait at the reception?.
What does GNH stand for? gross night hour gross national happiness Grey Nuns Hospital.
Read the Holiday advertisements and decide which tourist would be interested in. Flight only deals Dublin £60 o/w £90 Rtn Edinburgh £45 o/w £70 Rtn Trudy is a student who wants to visit some friends on the Greek islands. Kashmir and Anita want to go away for a weekend. John and Silvia like all kinds of sports and outdoor activities.
Which tourism sector do the museums belong to? Recreation and entertainment Attractions Travel trades.
The simple past of the verb BE has two forms: • was - were true false.
Offers and Requests are made by putting the modal verb before the subject or subject pronoun and a verb in the base form. true false.
How is this year said? Choose two answers. “2018” Twenty one eight Twenty eighteen Twenty oh eighteen Two thousand and eighteen.
Read the information and decide which applicant is the best for this job. We are asking for a recognized qualification in hospitality for this position and, as the advertisement says, you need at least two years’ relevant experience. It gets really busy in the high season, so we need a person who is well-organized and can stay calm in crisis. Obviously, you need excellent customer service and people management skills to deal with both costumers and staff. Since we have a lot of international customers in the restaurant, we need someone who can speak good English and at least one other European language. I have excellent communication and organizational skills. I speak English, Spanish and French. My last job was as receptionist, but I consider myself as a good cooker. I have been working as a chef all my life, now it is time to look for better opportunities. I work well under pressure. My communication and organizational skills are excellent. I speak English and Spanish. I started working on the front desk at a hotel, then I decided to change my job and took the position of food and beverage manager. Here I worked for about 14 months.
Which expression could be useful for this Professional tip? React by giving an efficient solution. I am very sorry for that. I will ask the housekeeper to send you fresh towels immediately. will inform the duty manager about the situation.
The literal form of the number 20 750 is ____________. twenty thousand seven hundred and fifty twenty thousand seven and fifty two thousand seven hundred and fifty.
A ____________ needs to have good IT skills to find information and make bookings online. A travel agent A concierge A tour guide.
The negative form of the verbs in simple past is made with: was-were + not + verb in the base form. false true.
Select the appropriate guide’s answer for the tourists’ questions. Could you drop us off at our hotel? Yes, sure, but please don’t use a flash. It’s just under two hours on the train. Yes, of course, it’s included in the tour price.
Polite offers are made by using “would + you + like”. true false.
When giving a guided tour always remember PIE. What does PIE means? Choose three options. Patience Enthusiasm Politics Information Politeness.
Which stage of checking/confirming details does this part of the conversation belong to? C: Hello! I’d like to book thirty-four tickets for the musical, The Lion King. R: Sorry, is that forty-four tickets for the Lion King? C: No, thirty-four. Three,four. Correcting Confirming Checking.
Edinburgh Bus Tours is the ____________ in Scotland. third most visited paid attraction second most visited paid attraction first most visited paid attraction.
What would the hotel staff say in the following situation? A guest is checking out and needs to go to the airport. Would you like me to order a taxi? Would you like using the private car of the hotel for a few extra pay? Would you like help with your luggage?.
Read the paragraph carefully and choose the correct option. These workers are important resources of the tourism industry and have many duties beyond driving such as loading and unloading luggage, assisting disembarking passengers, helping keep the bus clean, helping plan routing, and occasionally supplement the narrations or entertainment activities of the tour manager/tour guide. All these duties belong to: bus drivers tour operators flight attendants.
Select the letter of the word or group of words in bold that is not correct. What is Madrid like, Montserrat? Well. It is much bigger than Quito, and it is more beautiful, too. Really? I like Quito a lot. So do I, but I prefer Cuenca. It is this most beautiful in Ecuador. this more beautiful much bigger.
Choose the one alternative that best fits the grammar pattern. Aux. V + S + V gerund + C? Is your father flying to Quito these days? Do William and his brothers like to travel by air? Lorraine and Ivan are staying in a lodge this week.
Choose the correct hotel job according to the following description. This person is responsible for the front desk operations, managing reception and dealing with guests’ problems. Executive housekeeper Hotel receptionist Front office manager.
Read the following conversation. Choose the check-in stage that better describe the extract in italics. R: Good morning! Welcome to the Petrovskaya Hotel. How can I help you? P: Good morning! I have a reservation for three nights in the name of Perry. R: Ok. May I have your passport, please? P: Here you are. R: Thank you Mr. Perry. Yes, you have a reservation for a double- room for three nights. Is that correct? P: Yes, that’s right R: Could I have your credit card, please? P: OK. R: Thank you. Here is your key card. You are on the second floor and the room number is here. P: Thanks. Address the guest by name. Confirm the reservation details. Ask for the guest’s passport or ID card. Ask the guest for a credit card.
The opposite of full-time is ____________. short-term temporary part-time.
Which of the following time expressions do we usually use with present simple? now every year last week.
The synonym of book (verb) is: Make a reservation Browse Get a ticket.
Give the correct category for the following suggestion. Let’s have trivia competitions that visitors and locals can participate in. Entertainment Special events Gift shop.
Which of the following services is NOT a hotel service? 24-hour front desk hairdryer express check-out kiosk.
Which of the following are tips for writing covering letters? Begin a letter Dear Miss Thompson , End it With Love. Covering letters should be only one short paragraph in length Contractions are not used when writing to strangers.
Read the paragraph carefully and choose the one alternative that best answers the question. China, with the biggest population in the world, is an important emerging market for international tourism. There are now more than 57 million outbound trips every year. Most Chinese tourists, over 70 percent, go to Hong Kong and Macau. Of the rest, more than half stay in Asia – Japan, South Korea, and Thailand are among the other top destinations. Fewer than 10 percent go to Europe – particularly Germany, France and Italy – and the USA. Which of the following statements is correct? Half of outbound trips are to Asian destinations. The majority of outbound trips are to Asian destinations. Spain, Denmark and England are the top destinations in Europe.
____________ is a disadvantage of working in the tourism industry. Meeting lots of people Working shifts and weekends Having free food.
We use the words much or far to ____________. modify a comparative adjective modify a superlative adjective emphasize a comparative adjective.
Read the paragraph carefully and choose the one alternative that best answers the question. There are some parks which are created for the amusement or enjoyment of lots of people. They comprise a group of entertainment attractions, rides and other events within fixed locations, which are more elaborate than simple city parks or playgrounds. Their structures and settings are based on a central theme such as Santa Claus Land in Indiana and Walt Disney World in Florida, USA, or Europa-Park in Rust, Germany. What are they called? National parks Metropolitan parks Theme parks.
Read the following information and write the appropriate question. City Sightseeing Bus Tour Leaves from Waverley Bridge every 15minutes Tickets valid on all tour buses all day Full itinerary takes approximately 60 minutes Tickets cost 15 sterling pounds for adults, 13 sterling pounds for seniors/students and 6 sterling pounds for children under 16. ______________? It is approximately 60 minutes. How long is the tour? The tour is how long? Where does it leave from?.
Read the following letter and choose the idea that best describes the enquire. I am writing to enquire about your entertainment programmes at the resort. We are a small package tour operator and we would be interested in the possibility of including your entertainment programme as part of our package holiday. The entertainment company wants the small one to sell their entertainment programme. The small company wants to contract this entertainment service. The small company wants to include the entertainment programme in their own package.
Which tourism sector do travel agents and tour operators belong to? Attractions Travel trades Accommodation.
Choose the alternative that best fits the grammar pattern: “as” + adj. + “as” when making comparisons of equality. Your house is more comfortable than mine. Are the green pencils cheaper than the yellow ones? Paris is as expensive as New York City.
____________ are the visits to places where you go and come back on the same day. Day trips Sightseeing trips Holiday trips.
Read the following conversation. Choose the check-in stage that better describe the extract in italics. R: Good morning! Welcome to the Petrovskaya Hotel. How can I help you? P: Good morning! I have a reservation for three nights in the name of Perry. R: Ok. May I have your passport, please? P: Here you are. R: Thank you Mr. Perry. Yes, you have a reservation for a double- room for three nights. Is that correct? P: Yes, that’s right R: Could I have your credit card, please? P: OK. R: Thank you. Here is your key card. You are on the second floor and the room number is here. P: Thanks. Smile and greet the guest. Address the guest by name. Ask for the guest’s passport or ID card.
What would the hotel staff say in the following situation? A guest is paying for room service. Could you sign here, please? May I use your credit card for a tip? I will pay it for you.
What does WTO stand for? Wildlife Traffic Organization World Tourism Organization Windows Technical Operations .
What does VFR stand for? Visiting friends and relatives Visual flight rules Vandal Forum Racing.
The literal form of the number 20,750 is_________. Ten thousand one hundred and fifty Twenty thousand seven hundred and fifty Thirty thousand seven hundred and the twenty.
To form questions with be,_______________ Write the negative particle not after the verd Use the auxiliary verb do/does before the subject Change the order of the verb and the subject .
Select the verbal form that best completes statement. The louvre meseum, Georges Pompidou center and Eiffel tower__________ in the center of Paris, the capital city of Frances. Is Was Are.
What is the correct way of saying 0.91 in british dialect? Nil point nine one Nought point nine one Dot point ninety one .
Tourists travel for different reasons Spend money on experience Spend much time in the hotel rooms Spend time on working very hard.
Read the paragraph carefully and choose the one alternative that best completes the question. Michael and his wife want to get the incan Wolders package because it includes the mountain train ride that goes from Huancayo to Lima, the Inca trail trek to Machu Picchu, and a flight over the mysterious lines in Nazca, which are amazing Why._______________? Does he want to get the Inca Wolders package Do they want to get the Inca Wolders package Does she need to get most boring one.
Which of following list of verbs are considered non-action verb Have lunch, have dinner, have a meal, etc Work, see, dance, etc. Like, be, want, etc.
The opposite of full-time is______________. Part-time Temporary Short-term.
What does IT stand for? International trend Intellectual teaching Information technology.
An executive housekeeper is the hotel employee in charge of ______________. Inspecting rooms and managing cleaning staff Carrying the bags of guests to their rooms. Making reservations and checking guests in/out.
Choose the one alternative that best fits the grammar pattern. AUX. V+ S + Vgerund + C? Lorraine and Ivan are staying in a lodge this week Do William and his brothers like to travel by air? Is your father flying to Quito these days.
The job of tour guides is, in fact, a form of public speaking, which demands that they are well-versed in group management logistics and can communicate to a group of people, that is to say they must__ Practice as much as possible until they become perfectionist Rise above the fear of addressing groups Learn to sell holiday and travel products customers.
Select the letter of the word or group of word in bold that is not correcf Where are you word now, sophie? a- In a four estar hotel in donwntown. It is a little stressing bul I love it. b- Really what do you do there? c- I am a receptionist Work now A Do.
At the end of a job interview, you may say: Thank you for having been here. We will be in touch. How are you? Please take a seat May you talk about your experience please?.
One of the comparative forms of “far” is farther, which________ Means “additional” Indicates a physical distance Means “to a greater degree”.
A_________ is a piece of paper with information on it. Leafiet Advice Sight.
Many organizations use _________to collect information and check the quality of their services Staff members Mystery consumers or shoppers Tour planner.
The synonym of book (verb) is_______________ Browse Make a reservation Get ticket.
97. Read the following information and write the appropriate question. City sightseeing Bus Tour Leaves from Waverley bridge every 15 minutes Tickets valid on all tour buses all day Full itinerary takes approximately 60 minutes Tickets cost 15 sterling pounds for adults 13 sterling pounds for seniors/students and 6 sterling pounds for children under 16. _______________? It is approximately 60 minutes How long is the tour? Where does is leave from? The tour is how long?.
Read the paragraph carefully and choose the one alternative that best answers the question. In the United Kingdom, some tourism professionals believe that Visitor Information Centers are an effective way of promoting both regional and national tourism. They give free information to all visitors including hotel guests, local residents and day-trippers. VICs encourage visitors to see more and do more: visiting local sights and attractions, and going to festivals or sports events Many visitors prefer face-to-face contact with professionals who can help find accommodation, give them advice during their stay, sell maps and guides, and most importantly, are ambassadors for the area. Which of the following statements is correct? Visitors cannat find guides or maps of the area in a VIC, they have to get them in a bookstore Many visitors do not value the face-to-face contact in a VIC, so they do not enjoy talking to a local person The function of a VIC is to promote the local area by giving free information and advice to visitors .
When dealing with enquiries, there are some patterns of sentences we can use in a conversation. Which of the following is related to the pattern: promising action? Ok, just let me confirm those details. Can I do anything else for you? I will give him your message as soon as he gets to his office.
Chose the one alternative that best fits the grammar patterns: “as”+adj+”as” when making comparisons of equality Paris is as expensive as New Your City Your house is more comfortable than mine Are the green pencils cheaper than the yellow ones?.
_____________are words which go together to form common expressions; for example adjectives and nouns Synonyms Collocations Opposites.
With respect to the past simple of be, we use its verbal form was the subject pronouns We, you and they Ivan Mary and the lion I, he, she and it .
Which of the following time expressions do we usually use with pas simple? These days On weekdays Two years ago.
What does ECT stand for? Europa cultural Tours Early childhood teacher European credit transfer.
105. Read the paragraph carefully and choose the one alternative that best completes the conversation. The Great Fire of Lon. The Great Fire 0f 1666 started in a bakery and burnt for three days. Most buildings did not survive, except for of the Tower of London and Westminster abbey. But after the Great Fire, the famous English architect. Christopher Wren- designed many of the buildings of the City which is the bisiness of London. ______________? The Tower of London and Westminster Abbey How Long did it bum? Which buildings survived the Great Fire? Where was it?.
I knew nothing about that free music show. What day was the show? It was at noon It was on Thursday It was in the morning.
To form the past passive, we use the grammar pattern: was/were + the pas participle. Besides, We use “by” when we know who was responsible for the action. Whas is the past passive of the sentence: Nearly 2,000 years ago, the lcenl tribe destroyed the Roma city of Londinium? Nearly 2000 years ago the Iceni tribe was destroyed the Roma city of Londinium? Nearly 2000 years ago the Roman city of Londinium was destroyed by the Iceni tribe Nearly 2000 years ago the Roman city of Londinium was destroyed.
108. Choose the one alternative that best fits the grammar pattem. Question word + aux V + S + Main V base + C? Why did your parents purchase that expensive package tour? Did the tour guide get annoyed with you this morning? The tour operator accompanied us on that shopping trip abroad.
Which of the following is a business facility? Walk- in shower Work desk Fitness center.
Guests are usually unhappy when hotel facilities do not meet their expectations. What are they unhappy about? A clean room, a beautiful view from the window, a kind hotel staff A dirty bathroom, an uncomfortable bed, a small swimming pool Un excellent fitness center, a big swimming pool new furniture.
111. Read the paragraph carefully and choose the one alternative that best answers the question. My wife and I are going to the wedding of a friend in Panama City next month, and we need an affordable place to stay. We are going to be aut at the celebrations all day, so we do not really need any hotel facilities: just a confortable bed and a clean bathroom for the weekend. What type of accommodation is best for us? A boutique hotel A resort hotel A budget hotel.
Read the paragraph carefully and choose the one alternative that best answers the question. My parents and I are going to cancun again this year with my little brothers and sister for some sun, sand and sea. We will book an all-inclusive package in a good hotel that has a separate pool for children, an outdoor play area, a club for kids and some family entertainment in the evenings. What type of accommodation is best for us? A resort hotel A luxury hotel A business hotel.
We can use a modal verb to make an offer sound more polite. A more polite way to say the question Do you want breakfast in the morning? Is: Can you have breakfast in the morning. Would you like breakfast in the morning. I will serve you breakfast in the morning.
Choose the one alternative that best fits the grammar pattern. Modal V + S + Main V base + C? I will call a taxi for you. Can I do something for you, sir? Sorry, you cannot do that.
Which word can be used after the adjective smoking Board, stove, bed wordrobe Kitchen, furniture, front-desk, weather Room, area, place, restaurant bar.
Select the letter of the word or group of words in bold that is not correct. A: May I have your passport for a moment, please? A Of course Here you are. Thank you. Here is your passport. Would you like breakfast in the morning? B Ok. Could I to have your credit card, please? C Sure. May I have Would To have.
If customers have more specific interests tourism organizations will not be able to sell general packages. the touristic places have to improve the services. customers enjoyed a lot in their vacations.
Who does this activity? To leave the hotel directly, leaving the room key at the front desk. Receptionist Housekeeper Guest.
How often do the hoteliers decide for a refurbishment? Three to five years Five to seven years Each year.
____________: Large areas of land designed for wild animals to live in safely. Game reserve xxx.
The cleaning of stuff of the lobby is made every three months during low occupancy periods every day.
____________: Line of rocks or sand just above or just below the surface of the sea. Coral reefs Shore Coastline.
During take-off and landing you must ________ use your life jacket keep the window closed be seated with your seatbelt fasten.
Choose the correct definition for this word: Cut back Reduce the amount of something Increase the amount of something.
Which is the correct function for this statement: How was your stay with us? Confirm the amount of pay Enquire about their stay. Offer help.
Someone is visiting you in your country, you will receive him/her at the ________ arrivals lounge check-in waiting room departures lounge.
____________ is the knives, forks and spoons used for eating and serving food. Crockery Cutlery Glassware.
Which of these geographical features doesn’t belong to the group. Coast Lake River Waterfall.
Which negotiation tactic does the business man use? I’ m sorry, but I can’t do it this time. Offering a concession Asking for a response Saying “no”.
Read the following conversation. What is the conversation about? R: Hello, Matilda, isn’t it? How are you today? M: Fine, Mr Kavanagh. R: Oh, call me Ray. Have you done all the rooms on the third floor yet? M: No, I haven’t. I have just finished the room 303. R: 303! That means you haven’t done the other seven rooms yet! Never mind. I know it is your first week. Let me check this room first. Let’s see. Look you have missed here on the mirror. And the toiletries go on the right, just so. The housekeeper manager is contracting a new housekeeper. The housekeeper manager is inspecting rooms assigned to the new housekeeper. The housekeeper manager is inspecting rooms.
Which customer would you suggest this menu: seafood salad with a creamy, lemon dressing seasoned with olive oil, vinegar and fresh lemons? People with special diets Vegan people People fascinated with junk food.
We use: How long + present perfect to ask about the length of time. Which of these questions is correct? How long has the Hollywood Walk of Fame existed? xxx.
The SWOT analysis has determined that your restaurant is old-fashioned, unattractive lighting. In addition, your competitors have invested in dining trends. You as the restaurant owner… Give your restaurant a new name and concept. Decide what low-cost changes you can make immediately to the décor and lighting. Redesign the menu and invest in dining trends.
A situation in which something is prevented from continuing in its usual way. This situation refers to: Fittings Disruption Cooperation.
When negotiating, you can ask for a response. Which example does it relate to? Would you like a moment together to discuss this? And for only 10 dollars, I will give you a third t-shirt.
In this restaurant the menu is mainly Japanese multi-course teppan-yaki style meals. The clientele consists of mainly families and noisy parties. On Sunday lunchtimes under tens get their own menu which includes a selection from chicken burgers and past meals. Which two special diets does the chef cater for? Chicken burgers and past meals Families and noisy parties Japanese multi-course teppan-yaki.
Which sentences are in the present perfect? My surprise, the guest at the presidential suit had stolen things from the rooms What are the biggest cleaning jobs? How has housekeeping management changed in recent years?.
Promoting a touristic place is to create____ advertising campaigns, sponsorship xxx.
Tourists travel for different reasons: Spend time on working very hard Spend much time in the hotel rooms Spend money on experience.
Which of the following sentences shows the past passive. The first bridge was build in 1209 by Wren. The first bridge was in 1209. The first bridge was built in 1209.
Choose the best response to the receptionist's questions. Good afternoon. Can I help you? For three days. That ́s right. I asked for a non-smoking room Yes, I’ve booked a room. My name is Smith.
Which type of package did the tourists get? It was great for a family resort. We had free children’s entertainment and free drinks at the pool and a babysitter if we wanted to go out in the evening. But we were a little disappointed with the beach, the information pack said it was a private one just for hotel guests but it was full of people and we had to pay extra to lie in the shade under a beach umbrella with sunbeds. Tailored package All-inclusive package All-in-one package.
Which type of work do this person do? Pawel is a resort manager in a holiday centre. He works six days a week all the year. He is having a meeting now with some suppliers. They give a presentation on new equipment for the water park. Full-time work Seasonal work Shift work.
What does VIC stand for? Visa International Company Visitor Information Center Vacation Information Center.
Many organizations use ____________ to collect information and check the quality of their services. staff members mystery consumers or shoppers tour planners.
Choose the correct hotel job according to the following description. This person plans and organizes the operations of a restaurant. Food and beverage manager Front office manager Executive chef.
At the end of a job interview, you as an employer may say: How are you? Please take a seat. May you talk about your experience, please? Thank you for having been here. We will be in touch.
The job of tour guides is, in fact, a form of public speaking, which demands that they are well-versed in group management logistics and can communicate to a group of people. practice as much as possible until they become perfectionist rise above the fear of addressing groups learn to sell holiday and travel products to customers.
Which tourism sector do the museums belong to? Attractions Travel trades Recreation and entertainment.
Why do many tourist companies like their employees to start at the bottom? For them to save enough money since, in the future, they might run their own tourist business. For them to gain experience and develop the right skills since there can be opportunities for fast promotion. For them to learn to work hard since nothing is easy in life.
Read the paragraph carefully and choose the one alternative that best answers the question. There are some parks which are created for the amusement or enjoyment of lots of people. They comprise a group of entertainment attractions, rides and other events within fixed locations, which are more elaborate than simple city parks or playgrounds. Their structures and settings are based on a central theme such as Santa Claus Land in Indiana and Walt Disney World in Florida, USA, or Europa-Park in Rust, Germany. National parks Theme parks Metropolitan parks.
Choose the correct hotel job according to the following description. This person writes menus, instructs cooks and employs kitchen staff. Front office manager Food and beverage manager Executive chef.
What is the correct way of saying 0.9 in British dialect? Dot point ninety. Nought point nine. Nil point nine.
Which of the following are tips for writing covering letters? Begin a letter Dear Miss Thompson , End it With Love. Contractions are not used when writing to strangers. Covering letters should be only one short paragraph in length.
Polite offers are made by using “I shall...” False True.
The main problem with the travel and tourism sector is that there is a lot of ____________. tourism all over the world flexibility with working hours in that industry seasonal work on short-term contracts.
Read the text below and choose the correct option. I’ m a hotel receptionist. I usually work from 7 am to 3 pm but occasionally I work nights. I prefer working during the day because I get more guests. When I ́m on night shift I ́m responsible for the ‘close of day’. I check both the manual records and the computer records to see which rooms are occupied, which are unoccupied, which are closed for maintenance, and which need cleaning. The manager is not on duty at night or at the weekends so I ́m responsible for everything at these times. The main topic of this text is ... What this person likes most about the job. The difficulties of being a receptionist. This person’s duties as a receptionist.
Read the information and decide which applicant is the best for this job. We are asking for a recognized qualification in hospitality for this position and, as the advertisement says, you need at least two years’ relevant experience. It gets really busy in the high season, so we need a person who is well-organized and can stay calm in crisis. Obviously, you need excellent customer service and people management skills to deal with both costumers and staff. Since we have a lot of international customers in the restaurant, we need someone who can speak good English and at least one other European language. I have excellent communication and organizational skills. I speak English, Spanish and French. My last job was as receptionist, but I consider myself as a good cooker. I started working on the front desk at a hotel, then I decided to change my job and took the position of food and beverage manager. Here I worked for about 14 months. I have been working as a chef all my life, now it is time to look for better opportunities. I work well under pressure. My communication and organizational skills are excellent. I speak English and Spanish.
Which type of package did the tourists get? We stayed in Isla de Mujeres in Cancún. It is a fantastic island with beautiful, white, sandy beaches and there were lots of young couples like us. We went on day trips and had lunch somewhere else. The package didn’t include sightseeing tours but we could pay for Xel-Ha holiday, the best thing about it was the snorkeling and seeing all the tropical fish. In addition, we could get the ferry to the mainland, it was a complimentary service for hotel guests staying on the island. All-inclusive package All-in-one package Tailored package.
What does IT stand for? information tour international trend information technology.
Offers and Requests are made by putting the modal verb before the subject or subject pronoun and a verb in the base form. false true.
Select the verbal form that best completes the statement. The Louvre museum, Georges Pompidou centre and Eiffel tower___________ in the centre of Paris, the capital city of France. was is are.
Choose the best response to the receptionist ́s questions. Would you like the porter to carry your luggage to your room? No thanks. I ́ll take it myself. Certainly, it ́s in my bag. I ́ll wait here if it isn ́t going to take long.
We use modal verbs like may, could and can in questions to make requests. false true.
What does “half-board” imply for tourists? All meals outside the hotel. Lunch outside the hotel. Day trips.
Choose the alternative that best fits the grammar pattern: “as” + adj. + “as” when making comparisons of equality. Are the green pencils cheaper than the yellow ones? Paris is as expensive as New York City. Your house is more comfortable than mine.
Read the text below and choose the correct option. I’ m a hotel receptionist. I usually work from 7 am to 3 pm but occasionally I work nights. I prefer working during the day because I get more guests. When I ́m on night shift I ́m responsible for the ‘close of day’. I check both the manual records and the computer records to see which rooms are occupied, which are unoccupied, which are closed for maintenance, and which need cleaning. The manager is not on duty at night or at the weekends so I ́m responsible for everything at these times. When this person works at night, he.... Meets a lot of guests Checks the hotel records Helps the manager.
Which stage of checking/confirming details does this part of the conversation belong to? C: Hello! I’d like to book thirty-four tickets for the musical, The Lion King. R: Sorry, is that forty-four tickets for the Lion King? C: No, thirty-four. Three, four. R: What day please? C: The 16 or the 23 of October. Wednesday afternoon would be good. R: One moment please. I have just checked the availability and there are enough tickets for that date. C: That’s fine. I’ll take them. Checking Confirming Correcting.
Read the paragraph carefully and choose the one alternative that best answers the question. China, with the biggest population in the world, is an important emerging market for international tourism. There are now more than 57 million outbound trips every year. Most Chinese tourists, over 70 percent, go to Hong Kong and Macau. Of the rest, more than half stay in Asia – Japan, South Korea, and Thailand are among the other top destinations. Fewer than 10 percent go to Europe – particularly Germany, France and Italy – and the USA. Which of the following statements is correct? Spain, Denmark and England are the top destinations in Europe. Half of outbound trips are to Asian destinations. The majority of outbound trips are to Asian destinations.
Give the correct response to the following visitor’s question. What are the local attractions? The most popular option is a boat to the Aran islands. You could come in July for the Arts Festival or September for the Oyster Festival, our two main festivals. It’s well worth a visit to Lynch’s Castle and the Spanish Arch.
Which of the following are tourism sectors? Inbound tourism, leisure, and relatives. Museum, airline, and business convention. Attractions, travel trades, and transportation.
Why is the airport of Bhutan, Paro, one of the scariest airports in the world? Because the route through the mountains is very difficult to navigate, and only the most experienced pilots know how to land in. Because it is a place with lots of ghosts that frighten passengers. Because most air traffic accidents in Asia have occurred there.
To form questions with be ____________. change the order of the verb and the subject write the negative particle not after the verb use the auxiliary verb do/does before the subject.
Which items from the list are considered optional extras in a package tour to a beach resort? Select two options from the list. Airport transfers Free drinks Meals Babysitters Hire of sports equipment.
Choose the best response to the receptionist ́s questions. Would you like the porter to carry your luggage to your room? I ́ll wait here if it isn ́t going to take long. No thanks. I ́ll take it myself. Certainly, it ́s in my bag.
Choose the correct hotel job according to the following description. This person is responsible for inspecting rooms and manages cleaning staff. Hotel receptionist Executive housekeeper Front office manager.
To form questions with be ____________. use the auxiliary verb do/does before the subject change the order of the verb and the subject write the negative particle not after the verb.
Which of the following adjectives have irregular comparative and superlative forms? good, bad, and far easy, nice, and modern fast, big, and tall.
Many organizations use ____________ to collect information and check the quality of their services. mystery consumers or shoppers staff members tour planners.
Which stage of checking/confirming details does this part of the conversation belong to? C: Hello! I’d like to book thirty-four tickets for the musical, The Lion King. R: Sorry, is that forty-four tickets for the Lion King? C: No, thirty-four. Three, four. Confirming Checking Correcting.
Read the Holiday advertisements and decide which tourist would be interested in. Flight only deals Dublin £60 o/w £90 Rtn Edinburgh £45 o/w £70 Rtn John and Silvia like all kinds of sports and outdoor activities. Trudy is a student who wants to visit some friends on the Greek islands. Kashmir and Anita want to go away for a weekend.
Give the correct category for the following suggestion. How about showing Star Trek films in the station? Gift shop Special events Entertainment.
Select the appropriate guide’s answer for the tourists’ questions. Could you drop us off at our hotel? It’s just under two hours on the train. Yes, of course, it’s included in the tour price. Yes, sure, but please don’t use a flash.
simple past of the verb BE has two forms: • was - were true false.
Tour operators focus on the following aspects: Organization, Price and .... Season Attractions Target market.
Which expression could be useful for this Professional tip? React by giving an efficient solution. I will inform the duty manager about the situation. I will ask the housekeeper to send you fresh towels immediately. I am very sorry for that.
An ____________ is something that is usually organized for the enjoyment of people such as musical festivals, shows, etc. event attraction amusement park.
Read the following extract about accommodation in Moscow. Choose the tourist’s comment that better describe the extract. Accommodation in Moscow Despite the expansion, there still not enough hotels in the Russian capital to meet demand. The foreign visitor is, in effect, limited to hotels in three categories: luxury hotels, the newer mid-price hotels and the cheaper, more basic ex-Soviet hotels. More luxury hotels are in the centre and offer a similar service to the best hotels in the West. However, a double room costs the equivalent of $300 per night or more. I am almost sure there are good hotels in the city. It will be easy to find a cheap hotel in the city center. I expect the service is not as good as in luxury hotels in the USA.
____________ is a disadvantage of working in the tourism industry. Having free food Working shifts and weekends Meeting lots of people.
Which of the following facilities is NOT a guest one? Indoor swimming pool Hairdryer Cot/crib.
What would the hotel staff say in the following situation? A guest orders drinks in the hotel café. Would you like me to know your room number? Would you like me to charge to your guest room? Would you like sugar?.
A ____________ is a piece of paper with information on it. sight Leaflet Advice.
Why do many tourist companies like their employees to start at the bottom? For them to gain experience and develop the right skills since there can be opportunities for fast promotion. For them to save enough money since, in the future, they might run their own tourist business. For them to learn to work hard since nothing is easy in life.
Which expression could be useful for this Professional tip? Listen actively I will inform the duty manager about the situation. I see, ok. Yes. I am very sorry for that.
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