INGLES FEEDBACK

1. Match the methods of communication in marketing with its definition: DIRECT SALES. PUBLIC RELATIONS. ADVERTISING. SALES PROMOTION.

2. Match the words with their definitions: Fully booked. Waiting list. Economy class. Business class. First class.

3. Match the words with their definitions: Method. On sale. Conduct a survey. Sales analysis. Target population.

4. Match the words and their definitions: Assess. Encrypted. Escrow service. Fraud. Hidden taxes. Place an order. Returns policy.

5. Hello, this is Erik Raimo from XYZ Hotel. I´m afraid I´ve got a very serious ____________ (1). That´s why I asked to be transferred to you. PROBLEM. COMPLAINT. APOLOGISE. WARRANTY.

6. All the new furniture you sent us has a ______________ (2)! They all have a piece missing. APOLOGISE. COMPLAINT. PROBLEM. INCONVENIENCE.

7. I ____________ (3) most sincerely, Mr. Raimo. We value you as a customer. I will speak with the Exports department to see how we can assist you. WARRANTY. COMPENSATED YOU ADEQUATELY. INCONVENIENCE. APOLOGISE.

8. The items are under (4) does that help?. COMPLAINT. PROBLEM. WARRANTY. INCONVENIENCE.

9. It does. We´ll be sure that you are ______________________ (5) for your ____________. INCONVENIENCE. COMPLAINT. APOLOGISE. COMPENSATED YOU ADEQUATELY.

10. When would Mr. Smith like to travel?. Yes, PA decides to book the return flight with the same conditions as on the outbound flight. The PA of Mr, Smith decides to book the flight with stopover in Amsterdam and put on the waiting list for the direct flight. Mr. Smith, would want to travel on 31 st March and return on 4 th April. The travel agent offers the alternative of traveling on a scheduled flight in Amsterdam.

11. What is the problem with those dates?. Mr. Smith, would want to travel on 31 st March and return on 4 th April. On those dates haven´t direct flights because it is fully booked. Yes, PA decides to book the return flight with the same conditions as on the outbound flight. The travel agent offers the alternative of traveling on a scheduled flight in Amsterdam.

12. What is the alternative the Travel Agent offers?. On those dates haven´t direct flights because it is fully booked. Yes, PA decides to book the return flight with the same conditions as on the outbound flight. The travel agent offers the alternative of traveling on a scheduled flight in Amsterdam. Mr. Smith, would want to travel on 31 st March and return on 4 th April.

13. What does the PA decide to do?. Mr. Smith, would want to travel on 31 st March and return on 4 th April. Yes, PA decides to book the return flight with the same conditions as on the outbound flight. On those dates haven´t direct flights because it is fully booked. The PA of Mr, Smith decides to book the flight with stopover in Amsterdam and put on the waiting list for the direct flight.

14. Does the PA book a return flight? With what conditions?. Yes, PA decides to book the return flight with the same conditions as on the outbound flight. The PA of Mr, Smith decides to book the flight with stopover in Amsterdam and put on the waiting list for the direct flight. The travel agent offers the alternative of traveling on a scheduled flight in Amsterdam. On those dates haven´t direct flights because it is fully booked.