IT ASSET MANAGEMENT

Which of the following is NOT one of the steps required to establish IT asset standards?. Start where you are. Give a choice. Optimize and automate. Prioritize need.

Which of the following BEST explains why there is a need for IT asset management?. To be the foundation of support for IT service management goals and objectives, as well as regulatory and contractual compliance. To maximize value and control costs, thus realizing full value across the life cycle of all IT assets. To identify and track IT assets across the life cycle, in order to avoid compliance audits and fines. To maximize the value of the IT assets, control costs, manage risks, support decision-making, and regulatory and contractual compliance.

Which of the following is NOT one of the steps of managing and coordinating the return of leased IT assets?. Recovery and swap-out of the leased IT asset. Ensure the degaussing of the leased IT asset. Condition repairs of the leased IT assets. Physical delivery and return to the leasing vendor.

Which of the following statements about internal audits is FALSE?. They are maturity or capability assessments. They help prepare for upcoming external audits. They should not be punitive or viewed as negative. They support the continual improvement of your ITAM program.

Which of the following is BEST defined by the description: "Those roles that are focused specifically on the process and, generally, roles within the IT asset management program itself. As such, in larger organizations these roles are typically jobs, but in smaller organizations they may be assumed as additional responsibilities of other IT staff members". Functional. Compliance. Organizational. Process.

Which process does the following statement BEST describe? "This involves overwriting all data on all sectors of the device; basically, it renders the data inaccessible and unreadable.". Degaussing. Data wiping. Software harvesting. Demanufacturing.

Which of the following statements about the IT asset portfolio is TRUE?. Standard IT assets within scope of the IT asset management system. IT assets that are within the scope of the IT asset management system. IT assets that are currently managed, planned for future acquisition, and that have been retired. Standard IT assets currently managed, planned for the future, and that have been retired.

Which term is BEST defined by the following description: “All the infrastructure and processes necessary for the effective management, control, and protection of the IT hardware assets within an organization, throughout all stages of their life cycles”. IT asset management. Software IT asset management. Hardware IT management. Infrastructure IT asset management.

Which term is BEST defined by the following description: "all or part of the programs that process or support the processing of digital information". Applications. Software. Hardware. Infrastructure.

Which of the following is BEST defined by the description: "Non-IT appliances, devices, and other components that have internet and data capabilities, but that are not considered traditional IT assets". Mobile assets. Internet of things. Hardware. Software.

Which of the following BEST describes when IT assets can be retained and have a high chance that they will be used for another purpose?. End of useful life. End of use. Harvesting. Normalization.

Which of the following BEST describes the importance of IT asset standards?. Testing and validation for compatibility with existing architectures. Decrease in noncompliance driven by your industry or local laws. Increase IT asset total cost of ownership. Simplify the management of IT assets.

Which of the following terms is BEST defined by the description: “IT assets that are within the scope of the IT asset management system”. IT asset discovery. Software assets. IT asset portfolio. Mobile IT assets.

Which of the following practices is missing from the integrated IT Asset Management (iITAM) Model?. IT Asset Infrastructure Management. IT Asset Life Cycle Management Practice. IT Asset Incident Management. IT Asset Strategy Management.

Which practice is the activity of IT asset receipt and validation a part of?. IT asset life cycle management. IT asset documentation. IT asset disposal. IT asset acquisition.

Which of the following BEST describes how contract terms and conditions influence compliance?. Contracts establish terms, conditions and use rights that must be followed. Contracts provide all documentation guidelines for software compliance. Contracts establish terms and conditions for standard purchase orders. Contracts offer an understanding of your vendor management processes.

Which of the following practices does the activity of the life cycle of IT asset documentation fall under?. IT asset documentation. IT asset life cycle management. IT asset disposal. IT asset acquisition.

Which of the following BEST describes the purpose of validating the receipt of IT assets?. To improve the accuracy of your records in the IT asset repository. To validate the functionality of your IT asset. To ensure you received exactly what you ordered. To uniquely identify an IT asset as belonging to your organization.

Which of the following IT asset deployment statuses serves the primary purpose of fulfilling requests for IT assets more quickly and efficiently?. Build and test. Inventory. Pre-deployment storage. Release for use.

Which of the following is BEST defined by the description: "A device typically dedicated to a specific function, where the hardware and software are bundled together and delivered as an integrated product". IT appliance assets. Client-side IT assets. Mobile IT assets. Infrastructure IT assets.

Which of the following tasks is BEST described by the purpose statement: "The record of your registered IT asset becomes the key source of truth about the IT asset in your organization throughout its life cycle.". Documenting your IT asset is the only proof about your IT asset. Registering your IT assets into your IT asset register. Ensuring that you received exactly what you ordered. Ensuring a valid business purpose for the requested IT asset.

Which of the following is NOT one of the elements of effective management for external audits?. Ensure that the proper documentation exists. Use internal audits to prepare for external audits. Have sound IT asset management practices in place. Have an IT asset assessment response team in place.

Which of the following is USUALLY omitted from coverage in warranties?. Defective software and hardware. Damage directly caused by the owner. Problems not caused by the owner. Damaged hardware due to normal wear and tear.

Identify the missing word(s) in the following sentence: The four elements of __________ are: 1. Ensuring proper digital and physical storage locations for electronic and physical documents 2. Securing these locations through cyber security controls, as well as physical access and security controls 3. Including the electronic files as part of your backup and data/disaster recovery plans 4. Ensuring proper environmental controls, as well as water and fire damage controls for the physical storage. Document control. Inventory control. Compliance reporting. Internal audits.

Identify the missing word(s) in the following sentence: The ________________ of your IT assets is being aware of and updating the status of all released and in-use IT assets, throughout the in-use life span. Validation and verification. Discovery and inventory. Deployment management. Life cycle management.

Select the BEST answer for the following description. "Those roles that will be assumed by persons either in or outside of IT, generally related to purchasing and procurement, legal and compliance, and the day-to-day use of the IT assets". Functional. Organizational. Procurement. Process.

Which of the following BEST describes the process of breaking down a hardware or mobile IT asset into its component parts for the purpose of reusing the components, selling the components, or recycling the components?. Demanufactoring. Data wiping. Degaussing. Software harvesting.

Which of the following explain why IT asset documentation is important? 1- They are the proof of purchase, receipt, ownership, and use 2- They are the proof of location, status, condition, and upgrades 3- They are the proof of retirement, re-use. returns, and disposal 4- They are the proof for the need for the IT asset management program 5- They are the source of truth about your IT assets, and the management, maintenance and support of your IT assets. 1, 2, 3, and 5. 1, 2, 3, and 4. 1, 2, and 5. 2, 3, and 4.

Which of the following is BEST defined by the description: "While there are typically no licenses associated with these types of IT assets, these IT assets can be considered and managed as IT assets, because they are proprietary intellectual property.". Internet of things. Purchased software and applications. In-house developed applications. Infrastructure assets.

Which TWO of the following BEST describe when a return merchandise authorization is performed? 1- When an IT asset is newly received (in the IT asset acquisition practice) but for whatever reason is not going to be accepted, it should be returned immediately 2- When the IT asset is no longer needed and has to be returned to the vendor or distributor, but it can also be done under other circumstances 3- When an IT asset is has been recorded in the IT asset register, but for whatever reason is not going to be accepted, it should be returned immediately 4- When there is an option to buy the leased IT assets for an agreed per-unit price), but it can also be done under other circumstances. 2 and 3. 1 and 3. 1 and 2. 2 and 4.

Which of the following is NOT a consideration to review and possibly revise IT asset standards?. Results of new projects and services you are undertaking. Increase in noncompliance to IT asset standard policy. Requests from the business and customers. Measured increase in requests for standard IT assets.

Which of the following is BEST described by the statement: "The purpose of this is to ensure that all IT asset-related documents are identified and are effectively and securely managed and controlled.". IT asset documentation practice. Life cycle management. Recording and validation. IT asset standards and activities.

Which of the following is NOT part of the process of authorizing payment?. Notify finance with the authorization of payment. Ensures you pay for exactly what you ordered and received. Dependent upon validation and acceptance of the IT asset receipt. Precedes the validation and acceptance of the IT asset.

What is the importance of software harvesting? 1- Increases the ROI of software IT assets 2- Contractual and legal requirement to do this 3- Increase TCO of software IT assets 4- Ensures compliance at end of IT asset-life. 1, 3, and 4. 1, 2, and 3. 1, 2, and 4. 2, 3, and 4.

Which of the following is BEST described by the statement: "The purpose of this item is to offer organizations additional peace of mind for their IT assets and cover them when support is required.". Warranty. Compliance. Product use rights. Extended warranty.

Identify the missing word(s) in the following list: The benefits of using IT asset tags are that they: 1. Improve the speed and accuracy of the entry of the IT asset into your repository 2. ________________ 3. Uniquely identify an IT asset as belonging to your organization. Improves centralization. Aids inventory control and management. Supports compliance reporting. Aids normalization.

What does it mean to work holistically for your IT asset management program?. Consider and include all resources. Focus on automation and optimization. Consider the voice of the customer, business, and stakeholders. Prioritize, start where you are, validate compatibility, and give choice.

Identify the fourth missing item in the following list: The four steps to address discrepancies in IT asset control, validation, and verification are: 1. Resolve the discrepancy 2. Reduce or eliminate the impact 3. Prevent recurrence 4. ________________. Software discovery. Update the inventory. Compliance reporting. Return IT asset.

Which of the following BEST describes the purpose of: "This allows you to manage both IT assets and configuration items (CIs) from within one facility and where an ‘item’ is both an IT asset and a CI, depending on how you label them on the record label". IT Configuration Management Database. IT Asset Management Database. IT Asset Configuration Management Database. IT Service Management Database.

Which of the following BEST explains why it is important to manage documentation, itself, as an IT asset?. To ensure security and legal compliance. To ensure environmental and water controls. To ensure data backup and recovery plans. To ensure the proper document exists.