Sheila [1] in a beautiful seaside village, but she [2] very far from the sea. She [3] her childhood in a small town in the Pyrenees, where she [4] lots of friends. When Sheila [5], her parents [sent] her abroad, to Dublin, to learn about the Irish culture. There, while Sheila [6], she [decided] to stay a long period of time in Ireland. And in an Irish village is where Sheila [7] now. [1] [2] [3] [4] [5] [6] [7].
We [1] dinner when Sally [2]. She [told] us that Beth, her daughter, [3] her driving test. Sally [4] really happy because she [5] a lot of money on driving lessons for Beth. [1] [2] [3] [4] [5].
Select with arrows: How do you read this symbol: @, in English? What do you write in the box TO? What do you click after writing the message? What will people think if you write your message in capital letters? What does the number next to the INBOX mean? What do you do to read an email? Give some examples of attachments What does FW mean? Give a synonym expression for JUNK MAIL What do you do to delete messages?.
Read the paragraph below and fill in the missing words.
Emails are less [1] than a written letter but remember that you are not writing to a friend. They are usually short and go to the [2]. The subject line should be brief and should give a [3] to the contents of the message. [1] [2] [3].
Select with arrows: as agreed: as follows: as requested: as soon as possible: due to: on behalf of:.
Select with arrows: on condition that / provided that: on receipt of the order: on time: please let us know: we're sorry for the inconvenience: looking forward to hearing from you:.
Select with arrows The box called ..... is for the name of the person we are sending the message. ..... ..... refers to what the text is about. ..... ..... is where we write the message. ..... is for new incoming messages. ..... ..... is to send an answer to the person who wrote the email. ..... ..... an email is to send the email to somebody else.
Select with arrows: Files, photos or other documents that are sent together with an email are called ..... . The box called ..... receives spam email. ..... is where all your deleted emails are stored. The electronic address book where you can save all your email addresses is called ..... . The ..... (carbon copy) function in many email programs lets you send a copy of your message to one or more people. The ..... (blind copy) function sends a copy of the email to a person with their email hidden. .
Words on a computer screen look different than on paper, and usually people find it harder to read things on a screen than on paper.The screen's resolution is not as good as paper's, there is sometimes flicker and the [1] may be smaller. This means that good email page layout is different [2] good paper document page layout.
Frequently email messages will be read in a document window with [3]. While scrollbars are nice, it makes it harder to visually track long paragraphs. Consider breaking up your [4] to only a few sentences apiece.
In [5], keep everything short. Keep your lines short, keep your paragraphs short, and keep the message short.
[1] [2] [3] [4] [5].
Imagine that you are answering a phone call and the person the caller wants to speak to is not available...
Read the following text carefully and answer the following questions:
A: Good morning. SoftServ & Co.
B: I'd like to speak to the accounts department manager.
A: One moment (pause) I'm afraid the line's busy. Can you hold? Or do you want to call back?
B: No, I'm taking a plane in ten minutes. Can you take a message?
A: Yes, of course. One moment.
B: Please tell Mr. Visconti that Peter Weir phoned and that I'll call again on Thursday. It's about the invoice for the restoring and updating of the software.
A: Peter Weir phoned - invoice for the restoring and updating of the software. Do you have a contact number?
B: No, don't worry - I'll call again on Thursday. Thanks.
A: Thank you. Goodbye Who does B want to talk to? Why can't A put him through? What is B doing in ten minutes? What is the message about? Does he leave a contact number? When will he call back?.
Read the following conversation and try to put it in the correct order: A: Good morning. Can I help you? B: Yes, I'd like to speak to Mary Shepherd. A: I'm afraid she's on sick leave today. B: Oh dear. It's very urgent. A: Well, I can take a message. She should be back tomorrow. B: All right. Please tell her that the flight time has been canged to 20.30. The flight number is the same, BY 29 but the flight is leaving half an hour earlier. A: Flight time changed - 20.30 - flight number BY 29 - unchanged. I see, yes I've got that. Who shall I say called? B: Toñi Bravo from BY. My telephone number is 27474059. A: Thank you. B: Thank you. Goodbye.
A: Hello. [1] I help you?
B: Hello. Yes, can I speak to Len, please?
A: Len? Can you give me his [2] name?
B: Leonard Smith. He [3] in the sales department - I think.
A: Let me see - Leonard Smith - yes. I'll put you [4] (pause). I'm sorry. There's no answer. Can I take a message?
B: Mmm - yes - OK - tell him that I'm not going to the exhibition after all. I'll see him at the meeting [5] Thursday at 10.30.
A: Could I have your [6], please?
B: Oh - yes - Nerea Raeli.
A: How do you [7] that?
B: N-E-R-E-A, R-A-E-L-I.
A: Thank you. I'll read the message [8] to you. Nerea Raeli will see you [9] 10.30 at the meeting on Thursday. She is not going to the exhibition.
B: Fine, thanks. Oh and could you ask him to call me [10] 28531795?
A: 285331795. Yes, certainly.
B: Thank you.
A: Thank you. [1] [2] [3] [4] [5] [6] [7] [8] [9] [10].
Select with arrows: What do you call a person who answers telephone calls? An What do you call an electronic system to receive and transfer telephone calls? What do you call it when the receiver pays for the call ? A What do you call another telephone in the same office or house? An What do you call a list of telephone numbers? A.
Select with arrows: Could you speak ..... a bit, please? (speak louder) to ..... up (finish the phone call) to ..... someone's call (to call someone who earlier called you) to put someone ..... (to transfer the call to another person) to cut someone ..... (to accidentally stop the call) Sorry, I didn't ..... your name (I didn't understand your name) Hold ..... , please (Wait a moment, please) I'm calling ..... ..........(The reason of my call is.....) Go ..... , caller (You can speak now, sir/madam) to ..... (to dial again).
James is on holiday. He ............. to Italy. have gone go has gone.
To forward is ...... to send the email to somebody else to answer an email to delete a message.
How do we call the list of telephone subscribers and their telephone numbers? (ONE word).
To speak up is ... to speak in a loud voice to speak in a low voice to speak on the phone.
Look at those black clouds! ................... rain very soon. It's going It's going to It going to is going to.
The blind carbon copy (bcc) function is used when you want to hide somebody's email address. Verdadero Falso.
How do we call the place where we get new emails? (ONE word).
How do we read the symbol @ when we write an email address? (ONE word).
Don't phone Tim! ................... the final exams. He grading He grades He's grading.
The files, documents, photos, ... that you send in your email are called blind copy attachments trash.
Give a synonym for junk mail. (ONE word).
We say "Hold on!" when we want to end a phone conversation. Verdadero Falso.
When you connect somebody with someone on the phone, you put that person through Verdadero Falso.
When you pick up the phone and the caller wants to talk to you, you say: "Speaking" Verdadero Falso.
I really ............. languages. likes like am liking.
Complete this sentence with ONE word:
Tom is looking for his key, he can't find it. Tom .................. lost his key.
Complete this sentence with ONE word:
What ........... you do yesterday morning?.
........................... is where we give an idea of what the email is about. Inbox Trash Subject line To box.
Peter told me that he ... isn't going to understand the exercise. didn't understood the exercise. didn't understand the exercise.
Complete with ONE word (NO ABBREVIATIONS)
"I .......... worked here for ten months now".
What's the synonym for the bold expression?
"Send the order as I told you." as follows as requested as soon as possible.
James is on holiday. He ............. to Italy. has gone go have gone.
What's the synonym for the bold words?
"We will pay you when we get the computers we asked." on receipt of the order on condition that as follows.
The Head of the Computing Department talked .................. her colleagues, that is, her colleagues didn't say a word. on condition that due to on behalf of.
Don't phone Tim! ................... the final exams. He grading He's grading He grades.
........................... is where we give an idea of what the email is about. To box Subject line Inbox Trash.
How long ............... here? do you live have you live have you lived.
You need TWO words to complete this sentence:
The lesson began at 9.00 a.m. and I got to school at 8.58 a.m. I arrived .......
To forward is ...... to send the email to somebody else to delete a message to answer an email.
If you want to end a phone conversation, you ... hang up speak up hold on.
If you want to answer an email, you ... return reply forward.
When .................. working in PC Elgoibar? you started did you started did you start.
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