ITIL® 4 Specialist: Plan, Implement, and Control

An organization has previously undertaken isolated improvement opportunities with limited success. The organization is now optimizing the way capacity is being managed for virtual servers, how updates to the software are being managed, and how changes are authorized. Which of the following aspects of change enablement should the organization consider to achieve its objective?. Changes to procedures. Changes to value streams. Changes to individual products. Changes to configuration items.

Which of the following is a responsibility of the change manager?. Approving requests for complex and expensive changes. Authorizing the increased budget for a change in case of unforeseen expenses. Keeping stakeholders informed about the decisions of change authorities. Confirming allocation of resources required for change implementation.

What should an organization consider when reviewing the dependencies on third parties in change enablement?. Requests for change can be submitted only by users and customers, not by suppliers. Partners should use only their own workflow solutions when requesting changes. The same procedures should be used for internal and external request-for-change submissions. Changes can require approval from one or more suppliers.

An organization has reviewed its IT asset management practice and has found that it makes extensive use of automation tools. What is the MINIMUM capability level that this practice demonstrates?. Level 2. Level 3. Level 4. Level 5.

How can a small organization with limited resources introduce IT asset management as a practice?. Outsource the IT asset management practice to a supplier. Purchase pre-configured tools to implement IT asset management. Appoint an IT asset manager and engage consultants to help develop the practice. Appoint an IT asset manager and get them to train IT asset management staff.

An organization is undertaking a planned exercise to identify discrepancies between IT assets and the IT asset register, and to rectify any issues that are found. What is this exercise called?. IT asset audit. IT asset discovery. IT asset verification. IT asset inventory.

A service provider has a release management practice which is supported by development and process experts. Releases usually meet the stakeholder needs. What is the LOWEST capability level that this practice demonstrates?. Level 1. Level 2. Level 3. Level 4.

What is an example of a configuration item (CI)?. The hardware and software that are essential to the provision of a company website. The service and data architecture of an online banking service. The means of storing records about a photo storage mobile app throughout its lifecycle. The configuration of a cloud service related to the latest release.

An organization has reviewed its deployment management practice and has found only limited evidence that process activities are performed in a coordinated manner. What capability level does this practice demonstrate?. Level 1. Level 2. Level 3. Level 4.

Which of the following is typically considered to be out of the scope of deployment management?. Adding new software licences to the staging environment. Removing outdated business requirements from live documents. Removing network hubs in the testing environment. Adding configuration files to the testing environment.