1. Some of the principles of six sigma are: authentic customer orientation, data and facts oriented management and proactive management. collaboration without borders, search for perfection and destabilized data and facts oriented management and out of control authentic customer orientation and impair.
2. Limitations of Six Sigma. Point out the incorrect answer: There is a no formal system for monitoring the results of implemented projects Measure the success of the program by number of black belts and green belts There are no outcome indicators that are linked to the six sigma programme Having a clear vision of the reasons why the company is implementing 6 Sigma.
3. Which are the 4 stages of the PDCA cycle? propose, do, check, apply plan, do, consider, act propose, discuss, check, act plan, do check, act.
4. Which stage of the PDCA cycle is the most important? plan do check act.
5. Which definition of benchmarking is correct? A process of measuring the economic state of a company A methodology of how to create a company from the beggining A process of measuring performance of a company’s products and services A process of measuring the state of a product or service’s market in a country.
6. Benchmarking is a process which: Is rarely used (only a few companies used it) Is used only once by an organization Can be used 2-3 times by a company Is regularly used .
7. JIT management leads to: Less inventory holding cost Reducing waste A minimal inventory obsolescence A better flexibility with unpredicted orders.
8. One of the benefits of using JIT inventory management is: Decreasing the frequency of shipments Short term relationships with various suppliers Reducing manufacturing costs Stock is readily and quickly available.
9. What is “5S”? 5S is a systematic way to improve and perfect the organization, cleaning and standardization and the functioning of the workplace. 5S is a business quality management program developed in Japan and a valuable member of the lean toolkit. All answers is correct.
10. What are the benefits “5S”? 5S can open entry points in flow and extraction, equipment reliability, standardized work, and value analysis. 5S cannot be an appropriate starting point for improvements if there are serious obstacles to performance. All answers is correct.
11. How can the TQM process be initiated? Established mission plan Clarify visions, missions and values Survey and Customer tools. Develop measures and collect data.
12. What are the 3 main elements of successful TQM? Customer satisfaction, employee involvement and continual improvement Good communication, external stakeholders and budget control Production process, design thinking and good communication Customer satisfaction, change management and financial analysis.
13. What can strengthen in reengineering which occurs in corporate culture and the basic principles of work of departments? Reengineering will eventually help the culture in the organization to evolve from an insular one to one that accepts change and knows how to deal with it. Reengineering has helped create more challenging and more rewarding jobs with broader responsibilities for employees. By reengineering, an organization can achieve radical changes in performance.
14. When the business management strategy of BPR was really progressed? 1980 1990 2000.
15. Which company was the first one to use Kaizen method? Toyota Ford Mazda Mitsubishi.
16. What does it mean Kaizen? Change Good Very efficient Improve yourself Work more.
17. Which one is not an outsourcing’s benefit? Improve company focus Quality improvement Cost Reduction of hiring an external company Cost Reduction of choosing suppliers.
18. Which one is the correct order of stages of implementing outsourcing? Strategic Assessment; Contract management; Needs analysis; Supplier assessment; Project initiation; Continuous modifications and exit Strategic Assessment; Needs analysis; Supplier assessment; Contract management; Project initiation; Continuous modifications and exit Needs analysis; Strategic Assessment; Supplier assessment; Project initiation; Contract management; Continuous modifications and exit Needs analysis; Contract management; Supplier assessment; Project initiation; Strategic Assessment; Continuous modifications and exit.
19. What is the main principle of poka-yoke? To avoid human errors To count how many mistakes are made by one employee To prioritize the quantity of products than the quality To make productions faster .
20. What is one of the benefits of poka-yoke? Less cost for making device for poka-yoke is enough for zero-defects Poka-yoke can work well even if there are unexpected damages Poka-yoke can reduce the time to train workers All poka-yoke devices can modify the mistakes automatically .
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