Leadership Principles - identificar LP

Describe a situation where you made an important business decision without consulting your manager. What was the situation and how did it turn out? Would you have done anything differently?. Ownership. Bias for Action. Learn and Be Curious. Deliver Results.

Give me an example of a calculated risk that you have taken where speed was critical. What was the situation and how did you handle it? What steps did you take to mitigate the risk? What was the outcome? Knowing what you know now, would you have done anything differently?. Learn and Be Curious. Bias for Action. Have Backbone; Disagree and Commit. Ownership.

We all have things about ourselves we'd like to improve on at work. Give me an example of something that you've worked on to improve your overall work effectiveness. What resources did you identify to help you develop? What was the impact?. Earn Trust. Deliver Results. Have Backbone; Disagree and Commit. Learn and Be Curious.

Tell me about a time when you pushed back against a decision that negatively impacted your team. What was the issue? How did it turn out? Would you have done anything differently?. Earn Trust. Dive Deep. Bias for Action. Have Backbone; Disagree and Commit.

Give me an example of a time when you were not able to meet a commitment. What was the commitment and what were the obstacles that prevented success? What was the impact to your customers/peers and what did you learn from it?. Ownership. Learn and Be Curious. Earn Trust. Bias for Action.

Describe a difficult interaction you had with a customer. How did you deal with it? What was the outcome? How would you handle it differently?. Learn and Be Curious. Customer Obsession. Bias for Action. Earn Trust.

Give me an example of a time when you were able to deliver an important project under a tight deadline. What sacrifices did you have to make to meet the deadline? How did they impact the final deliverable? What was the final outcome?. Bias for Action. Earn Trust. Ownership. Deliver Results.

Give me an example of a tough or critical piece of feedback you received. What was it and what did you do about it?. Deliver Results. Learn and Be Curious. Customer Obsession. Earn Trust.

Tell me about a time when you or your team were more than half way to meeting a goal when you realized it may not be the right goal or may have unintended consequences. What was the situation? What did you do? What was the outcome? Looking back, would you have done anything differently?. Have Backbone; Disagree and Commit. Dive Deep. Earn Trust. Deliver Results.

Tell me about a specific metric you have used to identify a need for a change in your department. Did you create the metric or was it already available? How did this and other information influence the change? What was the outcome of this change?. Have Backbone; Disagree and Commit. Deliver Results. Bias for Action. Dive Deep.

Give me an example of a time when you explored a new or unexpected area of an existing space. Why hadn't this been explored already? Why did you move forward? What were the results or what was the impact?. Learn and Be Curious. Bias for Action. Dive Deep. Have Backbone; Disagree and Commit.

Tell me about a time when you had to communicate a change in direction that you anticipated people would have concerns with. What did you do to understand the concerns and mitigate them? Were there any changes you made along the way after hearing these concerns? How did you handle questions and/or resistance? Were you able to get people comfortable with the change?. Learn and Be Curious. Bias for Action. Earn Trust. Ownership.

Describe a time when you felt really strongly about something on a project but the team decided to go in a different direction. How hard did you press the issue? How did you approach that project afterward?. Earn Trust. Customer Obsession. Have Backbone; Disagree and Commit. Ownership.

Give me an example of an initiative you undertook because you saw that it could benefit the whole company or your customers, but wasn’t within any group’s individual responsibility so nothing was being done. Bias for Action. Have Backbone; Disagree and Commit. Ownership. Deliver Results.

Tell me about a time when your team’s goals were out of alignment with another team you relied on in order to meet your goal. How did you work with the other team? Were you able to achieve your goals?. Deliver Results. Earn Trust. Bias for Action. Customer Obsession.

Tell me about a time when you worked against tight deadlines and didn't have time to consider all options before making a decision. How much time did you have? What approach did you take? What did you learn from the situation?. Bias for Action. Deliver Results. Earn Trust. Learn and Be Curious.

Tell me about a time when you were trying to understand a complex problem on your team and you had to dig into the details to figure it out. Who did you talk with or where did you have to look to find the most valuable information? How did you use that information to help solve the problem?. Learn and Be Curious. Dive Deep. Earn Trust. Have Backbone; Disagree and Commit.

Describe a time when you had to transition a project you owned to a new owner. What steps did you take to make sure the transition went smoothly? Tell me about a time that you chose to get involved in a project that you had already transitioned to somebody else. What was the situation? Why was it important to get involved?. Ownership. Learn and Be Curious. Have Backbone; Disagree and Commit. Bias for Action.

Tell me about a time when you realized you needed a deeper level of subject matter expertise to do your job well. What did you do about it? What was the outcome? Is there anything you would have done differently?. Customer Obsession. Learn and Be Curious. Have Backbone; Disagree and Commit. Deliver Results.

Walk me through a big problem or issue in your organization that you helped to solve. How did you become aware of it? What information did you gather? What information was missing and how did you fill the gaps? Did you do a reflection at the conclusion of the project? If so, what did you learn?. Have Backbone; Disagree and Commit. Ownership. Dive Deep. Bias for Action.

Often, we must make decisions as a group. Give me an example of a time you committed to a group decision even though you disagreed. What factors led you to commit to the decision? Would you make the same decision now?. Learn and Be Curious. Have Backbone; Disagree and Commit. Customer Obsession. Earn Trust.

Tell me about a problem you had to solve that required in-depth thought and analysis. How did you know you were focusing on the right things? What was the outcome? Would you have done anything differently?. Customer Obsession. Dive Deep. Earn Trust. Deliver Results.

Tell me about a time when you evaluated the customer experience of your product or service. What did you do? What was the result?. Customer Obsession. Dive Deep. Have Backbone; Disagree and Commit. Deliver Results.

Tell me about a time when you had to gather information and respond immediately to a situation. What was the outcome? Would you have done anything differently?. Bias for Action. Ownership. Dive Deep. Earn Trust.

Describe a time when you needed to influence a peer who had a differing opinion about a shared goal. What did you do? What was the outcome?. Bias for Action. Earn Trust. Have Backbone; Disagree and Commit. Learn and Be Curious.

Tell me about a time when you didn’t know what to do next or how to solve a challenging problem. How do you learn what you don't know? What were the options you considered? How did you decide the best path forward? What was the outcome?. Ownership. Learn and Be Curious. Earn Trust. Dive Deep.

Give me an example of a time when you asked for customer feedback. How did you use that feedback to drive innovation or improvement? How did the customer respond?. Have Backbone; Disagree and Commit. Deliver Results. Customer Obsession. Bias for Action.

Give me an example of when you were able to anticipate a customer need with a solution/product they didn't know they needed/wanted yet. How did you know they needed this? How did they respond?. Customer Obsession. Learn and Be Curious. Have Backbone; Disagree and Commit. Earn Trust.

Give me an example of a mission or goal you didn’t think was achievable. What was it and how did you help your team try to achieve it? Were you successful in the end? Looking back, would you have done anything differently?. Customer Obsession. Deliver Results. Have Backbone; Disagree and Commit. Bias for Action.

Describe a time when you didn't think you were going to meet a commitment you promised. How did you identify the risk and communicate it to stakeholders? Is there anything you would do differently?. Ownership. Earn Trust. Have Backbone; Disagree and Commit. Bias for Action.

Tell me about a time when you had significant, unanticipated obstacles to overcome in achieving a key goal. What was the obstacle? Were you eventually successful? Knowing what you know now, is there anything you would have done differently?. Bias for Action. Deliver Results. Have Backbone; Disagree and Commit. Learn and Be Curious.

Give me an example of when you had to make an important decision and had to decide between moving forward or gathering more information. What did you do? What was the outcome? What information is necessary for you to have before acting?. Learn and Be Curious. Bias for Action. Dive Deep. Customer Obsession.

Tell me about a time when you made a hard decision to sacrifice short term gain for something that would create long term value for the business. What was the outcome? Knowing what you know now, would you have done anything differently?. Earn Trust. Learn and Be Curious. Ownership. Have Backbone; Disagree and Commit.

Tell me about a time when you went above and beyond for a customer. Why did you do it? How did the customer respond? What was the outcome?. Deliver Results. Customer Obsession. Learn and Be Curious. Earn Trust.

Tell me about a time when you took on something significant outside your area of responsibility. Why was it important? What was the outcome?. Customer Obsession. Learn and Be Curious. Ownership. Earn Trust.

Tell me about a situation that required you to dig deep to get to the root cause. How did you know you were focusing on the right things? What was the outcome? Would you have done anything differently?. Bias for Action. Dive Deep. Have Backbone; Disagree and Commit. Ownership.

Describe a time when you took an unpopular stance in a meeting with peers and your leader. What was it? Why did you feel strongly about it? What did you do? What was the outcome?. Have Backbone; Disagree and Commit. Customer Obsession. Bias for Action. Ownership.

Tell me about a time when you not only met a goal but considerably exceeded expectations. How were you able to do it? What challenges did you have to overcome?. Ownership. Deliver Results. Bias for Action. Customer Obsession.

Describe a time when you took on work outside of your comfort area. How did you identify what you needed to learn to be successful? How did you go about building expertise to meet your goal? Did you meet your goal?. Deliver Results. Learn and Be Curious. Dive Deep. Ownership.

Tell me about a time when you strongly disagreed with your manager or peer on something you considered very important to the business. What was it and how did you handle it? Knowing what you know now, would you do anything differently?. Have Backbone; Disagree and Commit. Ownership. Dive Deep. Customer Obsession.