Test PA SN P2

Select the allowed visualization type for Text Analytics Widgets. Keyword List. Breakdown. Word Cloud. Time series.

An Active Collection Job is configured as follows: • Relative start: 0 days ago • Relative end: 0 days ago • Run: Daily Which scores will be collected for a Daily Indicator included in this job?. Scores for Tomorrow. Scores for Today. The job fails and no scores are collected. Scores for Yesterday.

Which Breakdown Source attribute becomes visible and disabled when the number of Breakdown elements exceeds the maximum allowed as defined in the System Properties?. Collection error. Dependency Assessment. DC active. Run Diagnostics.

Which of the following visualisation types allow you to add multiple data sources of the same type in the UI Builder? (Choose two.). Single Score. Time Series. Pie and donuts. Bars.

You have a Daily Collection job. How should you configure Relative start and Relative end to be able to collect scores for yesterday?. 1 days ago to 0 days ago. -1 days ago to 0 days ago. 0 days ago to 0 days ago. 1 days ago to 1 days ago.

What is the purpose of the Direction property of an Indicator?. What is the purpose of the Direction property of an Indicator?. Helps determine the order the Indicator appears on lists. Determines whether a score is rounded up or down. Indicates whether scores should ideally increase or decrease.

How can you tell that an Automated Breakdown is using a Bucket Group?. The Facts table of the Breakdown is set to [pa_buckets]. The Default elements filter of the Breakdown specifies the Bucket Groups. The Facts table of the Breakdown Source is set to [pa_buckets]. The Related list conditions of the Breakdown Source identify the Bucket Groups.

In your data model, there is a relationship between the Assigned To user and their Manager. Breakdown Relations use this relationship that is current as of?. When the Breakdown Relation is updated. When the Breakdown Relations job is executed. When the Data Collector is executed. When the Indicator is viewed.

Select the syntactically INCORRECT formula, assuming that all Indicators names are valid. ((Number of new critical incidents)) / ((Number of new incidents)) * 100. 100 - ((([[Average resolution time of resolved incidents]] - 17.5) / 17.5) * 100). if ([[Number of resolved incidents]] == 0) {0} else ([[Number of resolved incidents]]). [[Number of new incidents]] / {{Number of new incidents}} * 100.

Which Indicator should you exclude from a Historic Data Collection because its scores cannot be accurately collected?. Number of incidents resolved in time. Number of open problems not updated in last 90 days. Number of new requests. Summed age of open problems.

Consider the example formula below. What is the formula output when a Breakdown is applied? [[Number of new incidents]] / {{Number of new incidents}} * 100;. The formula compares the current score to the previous score. The formula returns the Breakdown score as a percentage of the overall score. The formula returns 100. The formula compares each Time series to the default Time series.

Which is a true statement about a Formula Indicator?. Any formula errors are reported in the Formula Error log. The Formula Indicator uses a Performance Analytics Script. The Formula Indicator score is calculated at collection time. The code in the Formula box is JavaScript.

Which of the following statements are true about creating User Experience filters? (Choose three.). Only users with the admin role can create User Experience filters. For filters to work in workspaces, you must configure an event handler to apply the filters. The filter you create in the Now Experience UI Builder is available in all workspaces. A single filter can be used across all visualisations in a workspace.

Which of these Indicators should NOT be included in a Historical Collection? (Choose two.). Average age of open incidents. Number of new incidents. Number of incidents not updated in the last 5 days. Number of incidents with no assignment group.

Which of the following measurements can be obtained using Reporting? (Choose two.). Weekly comparison of Incident resolution time vs SLA met percentage. Forecast of HR Case Resolution Times over the Next Month. Currently Active Incidents with Open Problems. Current view of Employees by Department. Department Headcount Over Time.

What is the best way to limit the exponential growth of Breakdown element scores?. By consolidating Breakdowns. By unchecking the “Collect breakdown matrix” property of an indicator. By defining no more than 2 Breakdowns. By changing the value of “Maximum number of breakdown elements in scorecard lists” property.

How is an Indicator Source used in data collection?. Collect all the matching records into a temporary result set. Build the first half of an encoded query. Create a new Scores table for the selected Facts table. Act as a folder to keep similar indicators together.

When configuring an Interactive Filter on a dashboard, how do you ensure that Report widgets will be filtered correctly. Edit each widget and enable “Apply Dashboard Filter”. Edit each widget and enable “Follow element”. For each widget, enable “Act as interactive filter”. For each widget, enable “Follow interactive filter”.

Which of the following scenarios require the use of a scripted Breakdown Mapping? (Choose two.). Categorizing Requests based on the number of times they were updated. Categorizing the length of time since Tasks were updated into Age Ranges. Categorizing Incidents based on their Priority. Categorizing Tasks based on the Hour of the Day they were created.

What is the purpose of an On-click behavior configuration in a Performance Analytics Widget?. Enable real-time data updates to the widget. Add a secondary Y-axis to the widget chart. Navigate to an external URL instead of the Analytics Hub. Navigate to a URL within the ServiceNow instance instead of the Analytics Hub.

What is the purpose of the Field attribute on a Breakdown Source form?. Defines the relationship between the corresponding Breakdown and Indicators. Provides security for the Breakdown values based on user permissions. Limits the number of values returned by the Breakdown Source. Identifies the field that contains a unique value for every record for the breakdown source facts table.

Select the statements which correctly describe the respective Performance Analytics object behavior. (Choose two.). The frequency of an Indicator can differ from that of an Indicator Source. Data collection must be completed before assigning Breakdowns to an Indicator. Breakdowns require a Breakdown Mapping to be added to an Automated Indicator. Indicator Sources with a Monthly frequency can still be collected in a Daily job.

After importing an Update set from another instance, the Indicators, Breakdowns, and Jobs are imported correctly, but all of the Dashboards are completely empty. What is the most likely cause of this?. The user does not have permissions to view the Dashboard. The Data Collection jobs have not finished running. The Widgets are corrupted. “Unload Dashboard” was not performed before migrating the Update set.

What calendar type can you use to analyse scores using time periods?. Team Calendar. Maintenance Calendar. Custom Business Calendar. On-Call Calendar.

You have the following configuration: • Indicator Average age open incidents with two Breakdowns: o Assignment Group Manager o Assignment Group You have this new requirement: • When navigating the Average age open incidents Indicator and drilling into an Assignment Group Manager Breakdown element, the viewer should see the groups managed by the selected manager. Which is the best way to achieve the desired result?. Create a Breakdown relation between the Assignment Group Manager and the Assignment Group breakdowns. Create a separate Indicator for each manager and apply additional conditions to the Indicator to only include incidents where they are the Assignment Group manager. Create a script that runs against the Breakdown, where the elements are filtered to show only the manager’s groups. Modify the “Average age open incidents” Indicator to add an additional condition that applies a dynamic filter, based on the logged in manager.

Select the statement which correctly returns the global target. pa.getTarget([[Number of open incidents]], score_end). pa.getTargetGap([[Number of open incidents]], score_end). pa.getGlobalTarget($[[Number of open incidents]], score_end). pa.Target([[Number of open incidents]], score_end).

The scores of an Automated Indicator are correct as of: Most recent Collection time. The time the indicator is viewed. Midnight local time. Midnight UTC.

An Indicator stores the value 4250.2. If the Precision is set to 2, what is displayed in a Score widget?. 4.25k. 4k. 4.250.2. 4.250.20.

What happens when Collect records is enabled on the Indicator form?. A preview of the records that match the condition is displayed. A list of sys_ids is stored during collection to allow drill down to records. An ad-hoc job runs to collect the scores immediately for testing purposes. An exact copy of the matching records are retained for future reference.

Consider the following configurations and requirements: • You plan to set up an Indicator, Average Assignment Duration, to trend the duration of time Resolved Incidents are assigned to Assignment Groups. • There is an existing metric called Assignment Group which already tracks the duration of time an Incident is assigned to different Assignment Groups. How would you configure the Indicator Source for the Average Assignment Duration Indicator?. Facts table: Incident Metric | Conditions: Resolved on Today AND Definition is Assignment Group. Facts table: Incident | Conditions: Resolved on Today AND Value is Assignment Group. Facts table: Incident | Conditions: Resolved on Today AND Definition is Assignment Group. Facts table: Incident Metric | Conditions: Resolved on Today AND Value is Assignment Group.

Select the role which can create new Interactive Filters. pa_admin. pa_power_user. report_admin. interactive_filter_user.

As a good practice, Historical Collection should be configured to run: Weekly. Daily. Monthly. Once or On Demand.

When is a script required to perform a Breakdown Mapping for a Breakdown based on a Bucket group?. When there is no field in the indicator Facts table that matches the value to be bucketed. When mapping to a Manual Indicator. When needing to limit the visibility of the Buckets. When the Breakdown is a Manual Breakdown.

What role or access do users need to act on a signal to reset a baseline or dismiss a signal?. Responsible users without workspace access. Users with the admin, pa_admin, or pa_kpi_signal_admin role without being a responsible user. Only users with the admin role. Users irrespective of their level of responsibility.

When using Text Analytics in Performance Analytics, what fields are analyzed?. All Journal fields on all records. All String fields on all records. Configured String fields from Indicator sources that have scores collected. Short (less than 100 characters) String fields on all records.

What is the purpose of the Show multiple elements as property of a widget?. Apply an Element filter to Breakdown element trends. Control the presentation of multiple element trends. Enable Multi-element select on a Breakdown Dashboard. Allow a widget to follow a Breakdown source.

When configuring a Breakdown Source on a Dashboard, how do you ensure that Performance Analytics widgets are filtered correctly?. Edit each widget and enable “Apply Dashboard Filter”. For each widget, enable “Follow interactive filter”. Edit each widget and enable “Follow element”. For each widget, enable “Act as interactive filter”.

How many levels of Breakdowns are available if Collect breakdown matrix is NOT checked on the Indicator?. 0 - This must be checked to collect Breakdowns. There is no limit on the levels of Breakdowns collected. 2 - Two levels of Breakdowns are always collected. 1 - Without the matrix, a single level of Breakdowns is collected.

Which of the following data update settings for single score visualisations shows the timestamp of when the score was last updated?. Show score update time. Real time update. Background refresh interval (minutes). Follow filters.