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TEST BORRADO, QUIZÁS LE INTERESEPeople Management

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Título del test:
People Management

Descripción:
People Management Edx

Autor:
Arturo SD
(Otros tests del mismo autor)

Fecha de Creación:
12/10/2022

Categoría:
Personal

Número preguntas: 62
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Temario:
Which of the following activities does the Human Resource Department perform? Organizing training Giving feedback to employees Creating health policy Creating leave policy.
magine you are a manager and you are expecting an important report from an employee.The report is due at 5:00 pm. At 4:00 pm, you see the employee leaving and you have not yet got the report. How do you perceive this situation? I perceive that the employee is being irresponsible I perceive that the employee has completed the assignment and stepped out I perceive that the employee is leaving early as he wants to avoid confronting me I perceive that the employee has handed over the report to someone else.
________ is defined as the process that accounts for an individual's intensity, direction and persistence of efforts towards attaining their goal. Leadership Management Learning Emotional labor Motivation.
A plant manager organizes a plant by separating engineering, accounting, manufacturing, personnel, and purchasing into separate departments. The plant is departmentalized on the basis of ________. Target customer Product Function Geography Service.
What is the first step of any performance appraisal? Giving feedback Setting work standards Making plans to provide training Assessing the employee's performance.
Delegation is _____________. Assigning work to people Distributing tasks and activities within team Meeting deadlines Getting the maximum out of the team.
List the order of events that leads to ineffective communication. Confusion, Misunderstanding, Defensiveness, Mistrust, Conflict Misunderstanding, Confusion, Defensiveness, Mistrust, Conflict Defensiveness, Mistrust, Conflict, Confusion, Misunderstanding Mistrust, Confusion, Defensiveness, Conflict, Misunderstanding.
Which of the following is a major barrier to effective communication? Selective Perception Self Awareness Distorted Message Information Access.
Identify the advantages of having conflicts? Conflicts allow to think constructively Conflicts provide opportunities for collaboration. Conflicts allow spaces for building conversations. Conflicts allow us to think single mindedly.
Which is the best way to arrive at your strengths? Look back on the times that you have been effective in your workplace Reflect on what was it that made you effective Ask your peers in the organization Talk to your boss about it.
Which of the following is an important part of managing oneself? Knowing about one's contribution Managing one's peers effectively Knowing about one's contribution that tie into the larger organizational purpose Having thorough knowledge about the performance appraisal format.
Based on this week’s session, what are the key values that you need to demonstrate as a manager? Getting work done through others Enjoying success of your direct reports Demonstrating visible integrity Being able to take directions from your superiors.
What are the advantages of working on unstructured assignments? Improves your judgement in choosing among alternatives Helps in building relationships Improves tolerance levels to live with ambiguous problems.
Aditya is promoted as a First Time Manager. He wants to know which of the following activities he needs to perform in his new role? Understand the aspirations of the team Ensure trainings are organized Create Health Policy Give Feedback.
Tracking Ink, a global advertising agency is creating a growth strategy for 2020. Do you think it needs to look at people strategy. If yes, why? People are a source of competitive advantage People will translate strategy into action People are essential for delivery of any product and services.
As a People Manager, Mary needs to have an understanding of which of the following options? Organizational systems Teams that report to her Organizational processes.
Perception has an important role to play in ___________. Selection Process Giving Feedback Performance Management.
Which of the following is/are Extrinsic factors for Motivation? Passion Incentives Challenging Task Salary Working Condition.
Rita runs her manufacturing unit. She has 6 people reporting to her. The company is seeing rapid growth. Rita has to hire about 12 employees. She is thinking of creating a new department. Which of the following options should she consider? Responsibility Specialization Span of control Authority.
What is the key function of stretch goals? Provide Financial Incentives Help in career growth Evoke behaviour that is aligned to organizational goals.
Grouping of specialized tasks with decision making, span of control and authority to act is often referred to as ___________. Organizational Design Organizational Behaviour Organizational Culture Organizational Structure.
Which of the following can impact the structure of an organization? Size People Task Political Environment.
Which of the following phrases best define the element/s of organizational culture? Structure HR policies Shared understanding Motivation.
Why is stakeholder management important for a manager? Stakeholders bring different perspectives/ideas on an issue/topic Managerial time and effort goes in to managing stakeholder interest They are a key constituency which impact business results Stakeholders cannot influence the final decision significantly.
Which of the following are the key aspects of prioritization? Meeting one’s direct reports on daily basis Understanding the task which has long term value for organization. Compiling a list of to do tasks. Getting a realistic and accurate assessment of the task.
Having a diverse team results in: Communication Problems Different perspectives Difficulty in implementation of strategy Conflicts.
Why do companies require diversity? Diversity allows for different opinions to surface Diversity brings different perspective to problem solving. Diversity allows for brainstorming and exchange of ideas. Diversity breeds respect and tolerance for others’ viewpoints.
What is the most difficult aspect of delegation from a managerial perspective? It involves assigning work to people It involves distributing tasks and activities to your team members It involves getting work done It requires a manager to trust.
Kumar is a first time manager and has been in this role for a year. He is on vacation for a week and when he returns he finds that everything has gone smooth in the organization. What does this means in terms of effectiveness of Kumar as a manager? Kumar is no more needed in the organization Kumar has delegated effectively Kumar’s team is not micromanaged by him Kumar is redundant.
What are the ill-effects of not trusting one’s team members? We monitor more closely We review more closely We periodically ask for information and status We do more work rather than getting it done.
Anisha is a high performer in your team, and Whatever is assigned to her is executed very well. You believe that she has the potential to play a more active role in customer relations especially handling difficult clients. Which of following skills will she need in her new role? Written communication Problem Solving rouble shooting Planning.
You would like to move Anisha into a new role in the next one year. As a part of grooming her into the new role, you’ve asked her to draft a mail for a client. As a first-time manager, who is assigning a new task or an activity to an employee, what is it that you as a manager need to take care of when you are assigning this responsibility to her? Provide her a detailed background to the mail Draft the mail and ask her for feedback Outline the specific points that need to be told Ask her to develop a first draft and then you can provide feedback.
Which of the following are the critical aspects of being a first time manager that were discussed in this week? Capacity to understand your team members Defining and assigning task Understanding human behavior Understanding impacts of organizational factors.
As a manager when you get into a coaching context, what are the important aspects that you should focus on: Performance goals and measurement for each team members Incentive and rewards to be provided Understanding of organizational constraints Giving feedback.
Why is Planning and Goal Setting at the level of a manager very important? It's about periodical monitoring It's about setting direction for your team members It's about micromanaging.
Which of the following is LEAST likely to cause a supervisor's performance appraisal of a subordinate to be biased? Purpose of the appraisal Location of the appraisal Personal characteristics of the subordinate Relationship between supervisor and subordinate.
Which of the following is the correct sequence of three stages of performance management process? Planning and goal setting, Evaluation and measurement, Coaching and feedback Coaching and feedback, Planning and goal setting, Evaluation and measurement Evaluation and Measurement, Coaching and feedback, Planning and goal setting Planning and goal setting, Coaching and feedback, Evaluation and measurement.
Which of the following is the organizational constraints for an employee? Reporting to two bosses Work Overload Lack of skill of the employee Inadequate resources.
Why is it important to understand interdependencies that we have with our peers? We do not work in silos; our deliverables are interconnected The strength of the chain is determined by the weakest link Everyone must be happy at work for us to be productive If one peer slips, it affects our deliverables.
Ajit is a marketing manager for a FMCG company. He has designed an advertisement campaign for one of the products. The external agency has given a good rating to the advertisement.However, the Sales team has given a feedback, that the advertisement is unable to draw customers. The finance team is also unhappy with the expenses. How shall Ajit take a decision on whether or not to run the advertisement? He shall forgo the advertisement since the internal peers are unhappy He shall let the advertisement run, since external advertisement agency has given a good rating to the advertisement He shall understand the concerns of the peers. He should have a candid discussion with them on how to make it effective for more customer traction, and also economically viable Organizational interest is tantamount. Given his experience, if he believes that running the advertisement is in the best interest of the organization, he should go ahead with his decision.
Why are peers significant stakeholders in the organization? Peers play an integral role in delivering organizational objectives We spend maximum time in the organization with our peers We enjoy cordial relationship with our peers While delivering on goals, one must agree with peers.
Amy is a technology manager in a manufacturing company. The manufacturing department which gives the most revenue is mostly behind schedule. It hinders Amy’s and her team’s deliverables. How can she handle this situation? She needs to see that her work gets priority and therefore influence people higher up in the organization She shall discuss with her counterpart in the manufacturing team to understand their issues and arrive at a common shared schedule She shall discuss the issues with her manager and make it clear that her team will not be able to deliver unless they get cooperation from manufacturing team She has to clarify to her team that it is none of her concerns and that she wants timely execution of deliverables, come what may.
In order to establish collaboration with your peer, which one of the following action, you as a manager should do? Have an understanding of the business context in which peer works Monitor your peer’s behavior Give frequent suggestions to your peers Go on frequent breaks with your peers.
Radhika is a co-founder of a textile design firm worth 100 million. The firm started 5 years back with 3 founders- Radhika, Joy and Tara. Each founder now heads a separate department. Radhika heads the innovation and new design arm. Joy and Tara head manufacturing and finance departments respectively. Recently the departments are at loggerheads because of one big order that they lost. What shall Radhika do? Discuss with external stakeholders to find the real cause, so as to tell Joy and Tara about the issue and make necessary corrections Discuss with Joy and Tara and understand why the order may have been lost. If there is something that can be done to harness cooperation among department, it shall be done Discuss with Joy and Tara to penalize the team that was responsible for this Discuss with Joy and Tara and understand not only why the order may have been lost, but how new orders may be created. Avenues of future conflicts which may lead to loss of order in future need to be addressed.
If as a manager you have to manage peer relationship effectively, then which of the following you should consider? Managing conflicts effectively Having periodic audits Focusing on the negative feedback Demanding explanations for faults.
Suman, a first time manager, who has also taken this course started interacting with her peers at a more frequent basis after attending week 5. She has observed that higher the interactions, greater is the diversity of opinions. She now feels she has to take more aspects in to consideration while taking a decision. Is she misunderstanding what the Professor would like her to do?? Yes, peer network does not mean uninhibited interaction. She is probably discussing way too much Yes, she has probably not found the right collaborators therefore the discomfort No, she is doing fine. Peers will have differing points of view by the virtue of being in different departments. She may not have listened carefully to the peers' view points so far. After the course, she has become more attuned to her peer conversations No, it is ok. Discussion and opinion difference shall not impact her work. She should just do what she has been doing so far.
How shall we view our peers? As partners in growth As points of feedback As competitors for leadership positions As Competitors for resources.
Ross had to submit a report and he needed to analyze data. Over the weekend, Sam, his peer from the planning department helped him. They completed the report together. The following week, Sam’s boss asked him to make a presentation on the report. Sam felt really good about this experience. He now believes that Ross was right in seeking help Ross is not competent. In future, if he helps others he is going to get more work dumped on him. Had he not supported Ross, he would not have had the opportunity to present on a new topic to his boss and team.
Which of the following is an example of downward communication? Harry is reporting the work he has done for the day to his supervisor. Ben, an assembly line worker, is communicating some safety concerns he has to his manager. Silas has just sent a request for leave to his supervisor and is hoping that it will be accepted. John and Jack, the production and the marketing managers, have met to discuss the budget constraints they are facing. Ray is holding his monthly meeting with his team in which he informs them of their monthly targets.
Which of the following statements is true regarding oral communication? It can be stored for an indefinite period. The sender can quickly obtain feedback from the receiver. As compared to written communication, it is more likely to be well thought out, logical, and clear. In the case of oral communication, the possibility of distortion of the message decreases. It is tangible and verifiable.
Which of the following communication channels provides the highest information richness? e-mail face-to-face conversations online group discussions voice mail memos and letters.
Which of the following will reduce the effectiveness of communication? Use of phrases and corporate lingo Use of acronyms and abbreviations Use of technical language or jargon Use of uniform language Use of silence.
The CEO of the company said, "We want to build a culture of innovation and this requires our employees to speak up, voice their ideas and engage in conversations." What forms of communication will enable this process? Formal, top down, written Top down, informal, written Informal, bottom up, oral Informal, top down, oral.
Engaged communication is ____________. Asking the right question, paraphrasing and responding Reacting and speaking Speaking and responding Listening and responding.
Ruhana was at work when Anna, her sister, called to confirm their dinner plan the following weekend at their aunt’s farmhouse. Ruhana said she would call Sharad, her husband, and get back to her. However, when Ruhana called her back, Anna could not hear most of what she said because Jennifer, Anna's daughter, was crying loudly in the background. Who represents the noise in the communication process depicted in the scenario? Ruhana Sharad Jennifer Anna.
You are Rahul, who was recently made in charge of product delivery at Huge Bazar. On one of your assignments, your team failed to deliver on time. You are reflecting on what could be the different reasons for the failure.You would: Listen to others and gain insights on why the team failed Give feedback to others on their failure Do resource evaluation to find what prevented timely delivery of product Evaluate yourself on what you could have done better to ensure timely delivery.
John has worked for a hardware company for close to 15 years. He was interviewed for a senior leadership position by the CEO. The CEO asked him, “What is your role and how does it fit in to the larger purpose of the organization?” John replied, “I manage a team of 30 people. I am responsible for ensuring timely delivery and quality check of hardware parts to our off-shore partner.” Based on this week’s session, what do you think about John’s reply? John does not understand how his role fits into the larger context of the organization John has listed a set of tasks and responsibilities that he has to deliver but not the purpose of the role The responsibilities that John has listed may not be adding value to the organization The CEO will be thoroughly impressed with the kind of clarity that John has about his work.
What are some of the key conversations that you need to have with your managers regarding your personal growth? How does my current role contribute to my professional development? What is the end outcome of my activities? How does my work contribute to the larger purpose of the organization? What are my deliverables and how do I achieve my targets?.
What are the five contexts that professor discussed, which provide space for professional and personal development? Turnaround opportunity Unstructured assignments Delegating work Reducing the scope of work.
As an engineer, you were excellent at fixing bugs in software programs. You are now a manager, who is responsible for a team of 25 engineers. There is one team member who is taking more time as compared to others in terms of getting proficient at his work. What should be your approach towards him? Identify what is preventing performance and support him in building his capability Empathize with him and give him more time to learn Ask him to come to speed, else he might face consequences Assign him work but double check before final submission.
What should be your approach to identify your strengths and weaknesses? Take feedback from your significant others, peers, bosses and direct reports. Since they have worked with you closely they should be able to assist you. Read self-help books to identify what popular strengths and weaknesses are, and recognize the ones that suit you the most Look back in your life and see what worked and what did not, what assignments you undertook and why you were able/not able to execute them effectively Take an online assessment for your strengths and weaknesses.
As a customer care manager of a laptop company, you have been informed about a customer complaint that the battery gets heated up and leads to shut down of the device. Your company does not produce batteries and your terms and conditions specify that customers will have to directly deal with the battery manufacturer in case of a battery problem. Your direct report has told the same to the customer. The customer however insists that since she purchased the laptop from you, it is your responsibility to fix the problem. You realize that customer’s point is valid. How should you think about resolving this issue? Holding on to your terms and conditions and insisting that customer talk directly to the company that manufactures battery Reprimanding your direct report of not being able to handle such problems at his end Asking your seniors for counsel and advice Immediately replacing the battery since customer satisfaction is critical.
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