LA PUTA UNIDAD 1 DEL GORDO DEL PUTILLAS

Les Schwab Tires, Inc. believes it is able to create and maintain a strong customer service culture through: a. new employee onboarding that stresses the “Les Schwab way of doing things”. b. regular performance feedback that reinforces a focus on customer service. c. bonuses that are awarded for good customer service. d. all of the above.

Les Schwab Tires, Inc. differentiates itself from other tire companies because of its focus on: a. low profit margins. b. high quality customer service. c. reducing errors. d. reducing costs whenever possible.

42. According to the authors of Organizational Behavior, a company’s greatest asset is. a. its product. b. its financial resources. c. its people. d. its location.

Maurice is enrolled in a career development class at his university. Which of the following statements best reflects important themes in the course?. a. All students have common experiences and capabilities so an organization’s career development activities should look the same for everyone. b. Learn as much as you can in as many areas as you can in college because you will not learn much more throughout your worklife. c. Once individuals choose their first job and the organization in which they work, they make very few changes in either throughout the rest of their worklives; so choose carefully. d. Career paths will look different for different people, so it’s best to focus on transferrable skills, such as the ability to diagnose situations, ask tough questions, evaluate answers, and act in effective and ethical manners.

44. Which of the following is a key level of analysis investigated in Organizational Behavior. a. industry. b. individual. c. meta. d. society.

45. The systematic study and application of knowledge about how individuals and groups act within the organizations where they work is. a. clinical psychology. b. organizational behavior. c. sociology. d. economics.

46. Organizational behavior is an interdisciplinary field that draws on all of the following areas except: a. psychology. b. sociology. c. economics. d. all of the above.

47. Which of the following best describes how psychology can be applied to enhance our understanding of organizational behavior?. a. Psychology is primarily focused on society, so it helps us understand how organizations influence the world we live in. b. Psychology is primarily focused on individuals, so it helps us understand how the work environment impacts employees’ experiences and behavior. c. Psychology is primarily focused on group processes, so it helps us understand how teams of employees interact with one another. d. Psychology is primarily focused on systems, so it helps us understand how organizations impact other organizations.

48. Organizational behavior is: a. common sense. b. a systematic approach to understanding human behavior. c. only relevant for large businesses. d. most important for executives.

49. Organizational behavior draws heavily on personality and motivation studies from what other discipline?. a. Psychology. b. Physiology. c. Economics. d. Political Science.

50. Work on decision making has been conducted in what area?. a. Anthropology. b. Humanities. c. Economics. d. Philosophy.

51. Work on team processes has been carried out in what area?. a. Sociology. b. Finance. c. Economics. d. Physics.

52. During the first day of an organizational behavior class at your university, the instructor tells the students that during the term they will learn all of the following EXCEPT: a. How to work effectively on team projects. b. How to make more effective decisions about their academic and social lives. c. How different organizations interact with each other. d. How to cope with the stress of finals week.

53. A recent National Association of Colleges and Employers survey indicated all of the following are important skills for evaluating job candidates EXCEPT: a. Ability to verbally communicate. b. Ability to dress the part. c. Ability to work in a team structure. d. Ability to analyze data.

54. Which of the following is accurate according to organizational behavior research?. a. Successful companies are more centralized. b. Successful companies emphasize the status differences between their employees. c. Successful companies have very simple and informal hiring systems. d. Successful companies treat their employees well.

55. Which of the following is likely to help produce an effective organization?. a. A firm that controls its labor costs by limiting training opportunities to only a few employees. b. A firm that maintains two separate cafeterias for employees; one for executives and managers and one for everyone else. c. A firm where information is shared on a “need-only” basis. d. A firm that employs selective hiring practices.

56. Research indicates that all of the following characteristics produce healthy organizations EXCEPT: a. role clarity. b. participative decision making. c. information sharing. d. limited feedback.

57. Rosario is examining a summary chart on four firms’ organizational characteristics. She feels which of the organizations below is most likely to have the greatest chance to be successful in the next year?. a. Organization A uses self-managed teams, pays its workers a little above the average for the industry and has regular “state of the business meetings.”. b. Organization B has a pay policy that matches the industry average for each job category, maintains special parking, cafeteria, and restroom facilities for its managers, and conducts performance appraisals every two years. c. Organization C has gone through regular quarterly lay-offs the last few quarters, established a policy last month where all decisions involving the expenditure of fifty dollars or more must be approved by two managers and has temporarily suspended all performance evaluations for the year. d. Organization D maintains a training program that is very selective with regard to employee involvement. They recently instituted a large-scale job flexibility program that “blurs” the lines between job duties and passed a strict pay secrecy policy last month.

58. Research indicates that effective organizations tend to. a. centralize their entire decision making. b. have a very large differential in pay between the lowest paid employee and the CEO. c. hire the first person available for any job opening. d. provide training and other developmental opportunities to employees.

Tom Peters, management expert, suggests individuals think of themselves like a brand to be managed. Such brand management might include all of the following actions EXCEPT: a. Appreciate new technology. b. Avoid uncertainty. c. Master something. d. Network.

62. To be effective in keeping up your skill set in the future, make sure to. a. purchase and use every new technological gadget that comes out on the market. b. make as many connections as you can on Facebook, MySpace or LinkedIn. c. avoid change as much as you can. d. excel at something so it sets you apart.

63. Journaling is an effective developmental technique. Which of the following is true about the process of journaling?. a. Writing your thoughts down increases your stress level as you re-live the events you write about. b. Thinking about your day is as effective as writing it down. c. You must write down your thoughts a minimum of 30 minutes a day to derive any benefits from the process. d. Tracking changes in yourself can be motivating.

64. Which of the following is accurate according to Organizational Behavior research?. a. We all have excellent perception and readily attend to those things we should. b. We all understand and use the logical approach to decision making. c. People perform better if goals are difficult rather than easy. d. Brainstorming in a group is more effective than brainstorming alone.

A kinesthetic learner. a. has a preference for doing things and learning by trial and error. b. retains information by reading and seeing diagrams and flow charts. c. learns primarily by listening to others. d. learns best by attending videotaped lectures.

A visual learner. a. learns by retaining information from reading and seeing diagrams. b. has a preference for doing things and learning by trial and error. c. learns best based upon the circumstances of the situation. d. learns primarily by listening to others.

67. An auditory learner. a. learns primarily by taking tests. b. learns primarily by listening to others. c. learns by reading and seeing diagrams and graphs. d. learns best by trial and error.

68. To facilitate his learning in a college course, a visual learner would likely. a. join a study group. b. tape his professor’s lectures. c. take notes during class. d. avoid scheduling classes that meet for long time periods.

69. A student who needs to take breaks during his study sessions and who needs to move around after reading a chapter in his textbook is likely a(n) ___________ learner. a. visual. b. auditory. c. kinesthetic (tactile). d. emotional.

70. Auditory learners. a. draw pictures to help them understand material. b. take notes during lectures to force them to pay attention. c. use charts to summarize the main points of class material. d. record lectures to refer back to them later.

71. Hypotheses are. a. entities that take on different values. b. research tools that elicit respondents’ reactions to specific questions. c. the process of writing out thoughts and emotions on a regular basis. d. tentative guesses for expected observations that can be tested.

72. An entity that takes on different values is. a. a hypothesis. b. a variable. c. a survey. d. a field study.

73. Research conducted in an actual organization and with real employees is. a. a field study. b. a survey. c. a lab study. d. a meta-analytic study.

74. Which of the following statements about surveys is INCORRECT?. a. Either open-ended or close-ended questions can be used in surveys. b. Close-ended question responses are difficult to summarize. c. Surveys involve asking individuals to respond to questions. d. Many effective online survey tools are available free of charge.

75. Research that is conducted outside the workplace and performed under very controlled conditions is called. a. a case study. b. a survey. c. a field study. d. a lab study.

76. A control group. a. receives experimental manipulation. b. is an entity that can take on different values. c. receives no experimental manipulation. d. is a tentative guess on an observation that can be tested.

77. Which of the following statements about case studies is true?. a. They involve a study conducted under controlled conditions. b. They offer the researcher a very simple and effective way to generalize what worked in a single situation to many other situations. c. They are a technique employed by researchers to summarize what other researchers found on a topic. d. They are a way to gather data and explain a single event or situation in detail.

78. Marcus wants to thoroughly understand the issues that created the severe economic straits General Motors currently finds itself experiencing. He should consider what kind of a research study?. a. A case study. b. A survey. c. A field study. d. A laboratory study.

One Big Ten University wanted to determine whether a Wellness Program that focused on walking to enhance employee health would cut down on employees’ use of health benefits. Employees in the Liberal Arts department were invited to participate and received a $25 gift card to Best Buy for taking part in the program. Employees in the Engineering department did not participate in the program. Health benefits data was examined for both departments. The scenario described above represents which type of research study?. a. A case study. b. A survey. c. An experimental field study. d. A laboratory study.

One Big Ten University wanted to determine whether a Wellness Program that focused on walking to enhance employee health would cut down on employees’ use of health benefits. Employees in the Liberal Arts department were invited to participate and received a $25 gift card to Best Buy for taking part in the program. Employees in the Engineering department did not participate in the program. Health benefits data was examined for both departments. In the scenario described above, the Liberal Arts school employees are. a. the treatment group. b. the control group. c. the survey group. d. the case group.

One Big Ten University wanted to determine whether a Wellness Program that focused on walking to enhance employee health would cut down on employees’ use of health benefits. Employees in the Liberal Arts department were invited to participate and received a $25 gift card to Best Buy for taking part in the program. Employees in the Engineering department did not participate in the program. Health benefits data was examined for both departments. The Engineering school employees, described in the scenario above, could be labeled the. a. control group. b. treatment group. c. case group. d. survey group.

82. Meta-analysis is. a. a study with a group that receives a treatment and a comparison group that receives no treatment. b. a study conducted in an actual organization. c. the process of summarizing research findings from studies on related topics. d. an in-depth analysis of a single industry or company.

Validity is. a. an entity that can take on different values. b. the consistency in measurement. c. the strength of the relationship between two variables. d. the degree to which a measure captures what it is intended to measure.

Natalia administered a test to a job candidate three different times. She is looking at the scores and sees that they are 85, 87 and 85 out of 100. She notes that the scores are fairly consistent. In other words, the test is. a. valid. b. reliable. c. strong. d. relevant.

85. In analyzing the data, the researcher notes that as employee absences increase, scores on performance evaluations decrease. This suggests. a. there is a correlation between employee absenteeism and employee performance. b. employee absence causes poor performance. c. employee absence is a reliable measure. d. employee performance is a valid measure.

86. Datum refers to. a. multiple observations. b. the consistency of a measure. c. the degree to which a measure captures what it is intended to measure. d. a single observation.

87. The likelihood that findings in a given study would be found in another setting or study is known as. a. reliability. b. validity. c. meta-analysis. d. generalizability.

88. Research indicates that the most important determinant of ethical behavior in an organization is. a. the establishment of policies prohibiting unethical behavior. b. the passage of laws requiring ethical behavior. c. manager commitment to ethical behavior. d. the establishment of rules requiring greater accountability.

89. An ethics audit would ask all the following questions of a firm EXCEPT: a. Do you make sure to hide any examples of unethical behavior so others do not repeat the behavior?. b. Do you ensure that pay is equitable for all employees?. c. Do you question whether employees are seeing any examples of unethical behavior occurring in the workplace?. d. Do you ensure that daily decisions are assessed for ethical compliance?.

90. Trends in all of the following areas represent challenges for organizational behavior EXCEPT: a. Increasing technological innovation. b. Increasing employee engagement. c. Increasing access to information. d. Increasing attention to sustainable business practices.

91. The triple bottom line refers to evaluating an organization on all of the following performance criteria EXCEPT: a. Demographic. b. Economic. c. Social. d. Environmental.

92. Which of the following statements is INCORRECT with regard to trends that organizational behavior is addressing?. a. The workforce is getting younger and thus their integration into most organizations will be seamless. b. Organizations will likely become “shamrock-shaped” in the future. c. The world is “flattening” so information access is increasing. d. Outsourcing is becoming a way of life in many organizations.

A shamrock organization. a. prevents flexible staffing in an organization. b. is comprised of one-third regular employees, one-third temporary employees, and one-third offshore employees. c. is the current structure of most organizations in the United States. d. increases full-time employment rates in the overall economy.

94. Offshoring is. a. asking an outside organization to perform functions that could have been performed within the organization. b. the movement of a business practice from one country to another country. c. purchasing a firm from a foreign country. d. most prevalent in the auto industry.

95. In analyzing trends that present challenges for organizational behavior, which of the following is INCORRECT?. a. Outsourcing offshore presents a challenge managing teams of different nationalities and culture. b. A flattening world creates an uneven playing field with regard to information access. c. Sustainable business practices are those that meet present needs without compromising the needs of future generations. d. “Moore’s Law” suggests that computing power doubles every two years.

96. Former CEO of Xerox, Anne Mulcahy, turned the company around after facing bankruptcy in 2000. She did this in part by focusing on. a. motivating employees. b. training employees. c. laying-off unproductive employees. d. hiring new college graduates.

97. At Xerox, the correlation between ___________ and ___________ is apparent. a. pay, job satisfaction. b. job satisfaction, performance. c. employee engagement, pay. d. leadership, motivation.