1. Match the methods of communication in marketing with its definition: DIRECT SALES PUBLIC RELATIONS ADVERTISING SALES PROMOTION.
2. Match the words with their definitions: Fully booked Waiting list Economy class Business class First class.
3. Match the words with their definitions: Method On sale Conduct a survey Sales analysis Target population.
4. Match the words and their definitions: Assess Encrypted Escrow service Fraud Hidden taxes Place an order Returns policy.
5. Hello, this is Erik Raimo from XYZ Hotel. I´m afraid I´ve got a very serious ____________ (1). That´s why I asked to be transferred to you. PROBLEM COMPLAINT APOLOGISE WARRANTY .
6. All the new furniture you sent us has a ______________ (2)! They all have a piece missing. APOLOGISE COMPLAINT PROBLEM INCONVENIENCE .
7. I ____________ (3) most sincerely, Mr. Raimo. We value you as a customer. I will speak with the Exports department to see how we can assist you. WARRANTY COMPENSATED YOU ADEQUATELY INCONVENIENCE APOLOGISE.
8. The items are under (4) does that help?. COMPLAINT PROBLEM WARRANTY INCONVENIENCE .
9. It does. We´ll be sure that you are ______________________ (5) for your ____________. INCONVENIENCE COMPLAINT APOLOGISE COMPENSATED YOU ADEQUATELY.
10. When would Mr. Smith like to travel? Yes, PA decides to book the return flight with the same conditions as on the outbound flight. The PA of Mr, Smith decides to book the flight with stopover in Amsterdam and put on the waiting list for the direct flight. Mr. Smith, would want to travel on 31 st March and return on 4 th April. The travel agent offers the alternative of traveling on a scheduled flight in Amsterdam.
11. What is the problem with those dates?
Mr. Smith, would want to travel on 31 st March and return on 4 th April. On those dates haven´t direct flights because it is fully booked. Yes, PA decides to book the return flight with the same conditions as on the outbound flight. The travel agent offers the alternative of traveling on a scheduled flight in Amsterdam.
12. What is the alternative the Travel Agent offers?
On those dates haven´t direct flights because it is fully booked. Yes, PA decides to book the return flight with the same conditions as on the outbound flight. The travel agent offers the alternative of traveling on a scheduled flight in Amsterdam. Mr. Smith, would want to travel on 31 st March and return on 4 th April.
13. What does the PA decide to do?
Mr. Smith, would want to travel on 31 st March and return on 4 th April. Yes, PA decides to book the return flight with the same conditions as on the outbound flight. On those dates haven´t direct flights because it is fully booked. The PA of Mr, Smith decides to book the flight with stopover in Amsterdam and put on the waiting list for the direct flight.
14. Does the PA book a return flight? With what conditions?
Yes, PA decides to book the return flight with the same conditions as on the outbound flight.
The PA of Mr, Smith decides to book the flight with stopover in Amsterdam and put on the waiting list for the direct flight. The travel agent offers the alternative of traveling on a scheduled flight in Amsterdam On those dates haven´t direct flights because it is fully booked.
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