c4h

Which of the following are valida approaches for data migration in non-integrated environment (2 answers). Manual Migration. Data migration using preconfigured iFlows. Tool-Supported migration using XLS templates. Export and Import CSV files.

You want to execute Intitial data load using Data Workbench. Which operations are supported? (2 answers). Import. Insert. Export. Upsert.

Which of the following operations are valid for Mass Data Maintenance (3 answers). Import. Update. Export. Change.

You want to import data using Data Workbench and CSV files. Choose the valid activities to be performed (2 answers). Download file template (.CSV). Maintain the data in the CSV file without header line and upload it back to the system. Check the progress from the Data Workbench -> Monitor view. Maintain the data in MS Excel using the Cloud For Customer Add-in.

Which of the following integration scenarios are possible (2 answers). Integration of Cloud for Customer with SAP ERP system. Integration of Cloud for Customer with SAP ERP and SAP CRM systems at the same time. Integration of Cloud for customer with multiple SAP CRM systems at a time. Integration of SAP CRM with multiple SAP Cloud for Customer tenants.

Which of the following C4C objects support bidirectional integration with SAP ERP and SAP CRM (2 answers). Accounts. Products. Contacts. Currency conv. Rates.

Please, select the object which supports unidirectional replication from SAP Cloud for customer to SAPCRM. Ticket. Lead. Campaign. Activities.

You want to create a sales ordert in the S/4 Hana environment out of Sales Quote in C4C. Which statements are valid. (2 answers). You can prevent the creation of follow-up documents for Prospect if the respective functionality is enabled. Creation of follow-up documents for prospect is not possible at all. Follow-up documents can be created for accounts which do not exist in S/4Hana. Sales order simulation needs to be executed so that the external pricing can be executed.

Which of the following is valid for the Twitter integration (2 answers possible). you can listen for @Mentions. you can listen for #Hashtags. It's not possible for the service agents to reply back via alternative twitter account. data is extracted from twitter using import run.

Please select the valid statements related to the Facebook account integrations (2 ans). Operation activate/deactivate account is supported. it is possible to configure alternative twitter account for response. you can select the logging level. you can listen for @Mentions.

Which of the following statuses are valid for the "Report incident" functionality (2 answers). High. Medium. Minor. Moderate.

The C4C Administrator has received an incident, which is related to an issue with the SAP Product. What actions have to be performed to have the issue addressed by SAP. add note of type "Note to provider" Set the action to "Propose Solution". Request additional infromation from the Requester via mail. Set the action of the ticket to "Send to provider". Set the action of the ticket to "Send to requester".

You need to configure the scoping in your system. How can you do this?. By choosing "Open Activity List" from the Implementation Projects view of Business Configuration. From the Administator Work Center. By choosing "Edit project scope" from the Implementation Projects view of Business Configuration. From the Service control center, Systems view.

You are trying to maintain a fine tuning activity in the activity list. The activity is read-only. What could be the reason for this. The user is not authorized. The user is not a Service agent. the activity is not added to a project. there is a dependency to another activity.

You want to configure Service Level agreements. Where can you do this? (2 answers). Administrator work center. Service control center work center. From the scoping. From the Fine-tunning activity list.

You want to configure Organizational work distribution. Where can you do this? ( 2 answers). Administrator work center. Service control center work center. From the scoping. From the Fine-tunning activity list.

You want to assign a report to the home screen of a specific business role. When you try to add it, it is not visible in the list of reports. What could be the reason?. The report is not activated. The data source is corrupted. Missing propper assignment of the report. You have no authorizations to add the report to the home screen.

You want to create a custom report. Which of the following could be valid key-figures for selection (2 answers). Expected Value. Number of opportunities. Account. Analysis Phase.

You want to create a custom report. Which of the following could be valid Characteristics for selection (2 answers). Expected Value. Number of opportunities. Account. Analysis Phase.

You have decided to create a custom Data Source. What options for uploading the data you have ? (3 answers). Data Integration with SAP BW. Manual upload via CSV File. Upload data using WebService. HTML Mashup.

You want to provide your Sales representitives powerfull reports for their tablets. However they will be using them A lot in offline mode. Which option for reporting would you use. XLS reports. Native C4C Analytics. HTML Mash-ups containing BW Reports. options B) and C).

You want to create a new custom report. Which work center would you use in order to do this?. Administrator. Business Configuration. Business Analytics. Business Analytics.

You want to maintain Product categories in your company. Where would you do this ? (2 answers). In the Fine tunning activity list. In the Administrator work center. From the Project Scoping. From the Products work center.

Which of the following statements related to the product category hierarhies are correct (2 answers). Products must be assigned to Product Category. Multiple product category hierarchies can be maintained. Product Category hierarchy can be created using file upload. Product Category hierarchy can have validity period.

Which of the following product related fields are Sales Org and Distribution channel dependant (3 answers). Unit of Measure. Product Category assignment. Customer Part Number. Sales Notes.

You want to create a registered product. Which of the following fields are mandatory: (2 answers). Customer. Warranty. Serial ID. Product.

Which of the following objects can the Competitor objects be assigned to (2 answers). Sales Quotes. Opportunities. Tickets. Surveys.

Which of the following are main price elements(2 ans): Subcharge. List Price. Cost Estimate. Discount.

According to SAP which steps have to be performed during initial implementation to insure propper access and work distribution (3 answers). Configure soping and execute fine tunning activities. Organizational structure setup. Business role definition. Emoployee and Business user maintentance.

You want to limit the access of specific user to Submit Sales quote. What would you do. fine-tune the access to the respective action from the respective user's Business role. Deactivate the action from Adaptation mode. Define a CodeList restriction. Define Workflow rule.

You want to provide authorization to the certain user to see Accounts work center. How can you do this?. Configure the respective item from the Activity list. Define Access restriction. Assign work center from Workcenter and View Assignment. Assign the respective employee to the org structure.

You want to Disable the personalization for certain group of users. How can you do this?. Deactivate from Adaptation mode. fine-tune the access to the respective action from the respective user's Business role. Configure the company settings on Business Role level. Define workflow rule.

You want to limit the access for certain group of users to the Accounts. Which settings do you use to apply restriction rules. Set-up approval Workflow. Access restriction. Access context. Define CodeList restriction.

Which of the following are valid ways to create a Sales Quote (3 answers). Create sales Quote as a Follow-up from Opportunity. Create sales quote as a follow-up from Appointment. Create sales quote from a sales quote. create a sales quote from Sales Order.

Which of the following is supported by Sales Quote: (2 answers). Order Simulation. Execute external pricing in non-integrated scenario. Execute external pricing in integrated scenario. Send multiple sales quote proposals using Sales Quote Versions.

Which of the following is valid for the Sales Quote versions. Sales quote versions can be generated in offline mode. Group ID is displayed by default on the Print Form. You can create Follow-up documents inS/4 for all sales quote versions. you can search and track the versions of the quotes based on the Group ID field.

When you request external pricing for Sales Quote which of the following are executed (2 answers). Status of the Sales Quote is set to Executed. Pricing status is set to Calculated Successfully. Credit Limit calculation takes place. Sales Quote is replicated to S/4 Hana.

Which of the following is a valid way to add products to Sales Order (2 answeers). Add products from a Lead. Add products from past Sales Orders. Add products from Product List. Add products based on a Workflow rule.

You want to have approval process for Sales Order. What do you have to do ? (2 answers). Implement Workflow Rule. Configure the respective activity in Fine Tunning activity list. Activate the approval from the Scoping questions. Copy the Default approval process into custom approval process and set validity date.

You want to have Sales Order summary printed from the system. What needs to be done?. Configure the Print form. Configure the respective activity in the Fine Tunning. Assign access restriction. Activate the feature from the scoping questions.

Which of the following are valid Order Transfer statuses (2answers). Not Started. Initiated. In Progress. Interrupted.

You want to create a Lead.Which of the following is possible.(2answers). You can create a lead without specifying an account. You can use create a new account from the value help. You can create Sales Order out of a Lead. You can request external pricint.

Which statements apply for the lead aging: ( 2 answers). the lead is relevant for Lead Aging only if there are no activities assigned to it. Lead aging is calculated based on the time certain lead stays in a specific phase. When lead aging occurs the lead will be automatically closed. When lead aging occurs notifications can be sent.

Which of the following objects support bidirectional repliction with SAP Marketing Cloud (2 answers). Lead. Activity. Opportunity. Contact Person.

Which of the following features are valid for the Opportunity management (3 answers). Create an account from account search value selection. Replication to S/4 Hana. External Pricing request. Set-up Workflow rules for Sales quote to update Opportunity and create foll-up opportunity.

Which of the following is relevant for the influencer map (2 answers). Shows the influence of assigned to the opportunity contacts and employees. Has to be configured from the Fine Tunning activities. You can see influencing contacts and employees not assigned to the apportunity. Can be generated based on Business Partner relationship.

You want to update the Buying center relationships of an account. What will happen to all existing opportunities for this account? (2 answers). The buying center of the opportunities will be updated automatically. The buying center of the opportunities will not be updated. You will be able to import buying center relationships from the account. We can decide whether the buying center of the opportunities is syncronized or not based on the Scoping.

Which of the following is valid for the territory management: ( 2 answers ). you can have multiple territory hierarchies. territory hierarchy levels are configured from the Territories view of the Sales Work center. Territory management needs to be activated from the scoping. You can upload territory hierarchies using API.

You want to assign Sales Rep from your team to be responsible for different geographical regions. What should you do? ( 2 answers ). Activate Multiple teritory assignment from the scoping. Assign the employee to multiple territories with a specific role. Define territory realignment run. Assign manually the employee to an a Account.

Whichof thefollowingisvalidformultipleterritoryassignment(2answers). Override teritory checkbox will prevent the realignment run from recalculating the territory assignment. The reallignment run will recalculate the territory assignment for the account and assign all relevant territories. The realignment run will recalulate the territories to all relevant documents and assign all team members from the assigned territories. The realignment run will not recalulate the territories of the relevant documents.

You want to create a realignment run for single territory assignment. How should you structure the realignment rule?. The most specific rules at the beginning. The most generic rules at the beginning. The specific order of the rules is not relevant. It's not possible to define rules for the realignment run.

You want to define realignment rule for territory assignment. Which fields can be used? (2 answers). Standard account fields. extension fields on account header level. Standard fields on document header level. SLA rules.

Which of the following are valid Sales Target planning dimensions (3 answers). Employee. Territory. Opportunity. Account.

Which statements for the Sales Target planning versions are NOT correct. You can have only one active planning version at a time. You can copy sales target data from existing plan. You can adjust sales planning target, but it needs to be approved by the sales manager afterwards. Plans can be based on amount or volume.

Which of the following are valid dimensions for Sales Forecasting (3 answers). Sales organization. Product Category. Forecast category. Horizon.

You can modify values in the Sales Forecast as long as its status is not active. True. False.

Which operations can be performed on Master layout level (3 answers). Add new field. Set field as invisible. Set field as mandatory. Add new query and change default query.

Which operations can be performed on Page layout level (2 answers). Add new field. Set field as invisible. Set field as mandatory. Add new query and change default query.

You want to remove some fields that you don't use on the screen. Which option would you use?. Personalization. Adaptation. Acess restriction. CodeList restriction.

You want to limit the amount of values available in a drop-down list based on information in another field. What operations should you perform?. Apply access restriction. Use Personalization to modify the list. Apply Code List restriction and assign it to a Business Role. Limit the access rights on field and action level.

You have done some changes on page layout level in Test Tenant and you want to have it available in production tenant. What should you do?. Request copy of Solution Profile. Use transportation management. Merge-back the projects. Download the page layout from Test tenant and Upload into Production tenant.

You want to add a URL Mashup on the screen. How can you do this?. You can use adaptation mode from the screen to which you want to add the mashup. You can add mashup from Personalization mode. The mashup needs to be configure from the Administrator tab. You can configure the mashup from the Fine-Tuning activity list.

Which of the following are valid account team roles (2 answers). Employee responsible. Employee responsible - Sales. Sales Representative. Account Team member.

Whichofthefollowingrolesisconsideredasaccountownerandcanhaveonlyone memberassignedtoit?. Employee responsible. Employee responsible - Sales. Sales Representative. Account Team member.

Which of the following does NOT apply for the account hierarchies in Cloud for customer. Account hierarchies support integration with SAP ERP. Account hierrarchies support integration with SAP CRM. Account hierarchies are represented as Business Partner relationship. account hierarchies can be uploaded via file.

You want to perform Business partner merge in C4C. Which actions will be executed by default? ( 3 answers). the old account will be marked as obsolete. all open records will be reassigned to the primary account. all closed records will be reassigned to the primary contact. the address lines will be copied based on the rules defined in the BADI.

You want to send an email 2 days after a ticket is successfully closed. What should you do ?. Activate the notification functionality from the scoping. Set-up the notification from the Fine Tunning activity. Create a workflow rule. Generate an e-mail activity.

What kind of actions can be triggered froma Workflow Rule? (3answers). update a field of object. send an email. execute external pricing. Create follow-up task.

You want to create an approval process for Sales quotes. Which activities have to be performed (3 answers). Configure the approval activity from the Fine-tuning activity list. Copy the template approval process into a new one. Activate the approval process from the scoping. Set-up the validity of the approval processes without gap.

Which of the following are valid survey types (2answers). Static. linear. Dynamic. Multiple choice.

You can associate surveys with: (3 objects). Product. Sales Quotes. Visit. Ticket.

Surveys support versioning. True. False.

Which of the following is applicable for the Visits (3 answers). Check-In/Check-out functionality. View relevant tasks. Synchronize with MS Outlook. View offline on Ipad.

Which of the following are valid activity types (2 answers). Appointments. Visits. Meetings. Tasks.

You want to request a new tenant. Which options to request a new tenant do you have? (2 answers). From Systems view of the Service Control center Work Center. Request a tenant from the Administrator tab. From implementation projects view of the Business configuration Work Center. From the Scoping activities in the project.

When you subscribe for C4C how many tenants are you entitled to?. One test tenant and one Production tenant. One test tenant only. One test tenant, one Permanent test tenant and one production tenant. No restriction.

You are planning to have SDK development. What should you consider?. you can deploy the development on the existing test tenant. you will need an additional test tennant where Development, initial configuration and integration will be done. you will have to request additional Permanent test tenant which will be used for Development only. there are no special considerations.