Admin

The administrator at Cloud Kicks has a Custom picklist field on Lead, Which is missing on the Contact when leads are converted. Which two items should the administrator do to make sure these values are populated? Choose 2 answers. A. Create a custom picklist field on Contact. B. Update the picklist value with a validation rule. C. Map the picklist field on the Lead to the Contact. D. Set the picklist field to be required on the Lead Object.

The Marketing team at Cloud Kicks uses campaigns to generate product interest. They want custom picklist values for the campaign member Status field for each campaign they run, currently, they ask the administrator to add or delete values, but this is very time consuming. Which two user permission should allow the Marketing team to customize the campaign member status picklist values themselves? Choose 2 answers. Edit permission for campaigns. Marketing user feature license. Customize Application permission. Create and Edit for Campaign Member.

Sales raps at Ursa Solar are having difficulty managing deals. The leadership team has asked the administrator to help sales reps prioritize and close more deals. What should the administrator and close more deals. Einstein Opportunity Scoring. Einstein Activity Capture. Einstein Search Personalization. Einstein Lead Scoring.

Users at Cloud Kicks are reporting different options when uploading a custom picklist on the Opportunity object based on the kind of opportunity. Where Should an administrator update the option in the picklist?. Fields and relationships. Related lookup filters. Picklist value sets. Record Type.

Support agent at Cloud Kicks are spending too much time finding resources to solve cases. The agents need a more efficient way to find documentation and similar cases from the Case page layout. How should an administrator meet this requirement?. Configure Knowledge with articles and data categories. Use an interview flow to capture Case details. Direct users to Global Search to look for similar cases. Create a custom object to capture popular case resolutions.

Northern Trail Outfitters wants to encourage employees to choose secure and appropriate passwords for their Salesforce accounts. Which three password policies should an administrator configure? Choose 3 answers. Require use of Password Manager App. Prohibited password values. Password complexity requirements. Maximum invalid login attempts. Number of days until expiration.

Which item is available in a Lightning App where visibility is limited to the Salesforce Mobile App?. Home Page. Utility Bar. Favorites. Today.

Sales Users at Cloud Kicks are requesting that the data in the industry field on the Account object displays on the Opportunity page layout. Which type of the field should an administrator create to accomplish this?. Cross Object Formula Field. Standard Account Field. Master detail relationship Field. Custom Account Field.

The administrator has created new users for ten new employees at Northern Trail Outfitters. Why are these users unable to access the account object in the Salesforce or?. Organization-wide defaults are set to private. Users' roles are low on the role hierarchy. Users' profile requires a sharing rule for Accounts. Users' profile requires permission to the Account object.

The administrator at cloud kicks has been ask to change the company's Shoe style field to prevent users from selecting more than one style on a record. Which two steps should an administrator do to accomplish this? Choose 2 answers. Back-up the Shoe Style values in existing records. Reactivate the appropriate Shoe Style values after the field type changes. Change the field type from a multi-select picklist field to a picklist field. Select the "Choose only one value "checkbox on the pick list field.

Ursa Major classifies its accounts as Silver, Gold, or Platinum Level. When a new case is created for a Silver or Gold partner, it should to the Regular Support Queue. When an account is Platinum Level, it should automatically go to the Priority Support Queue. What should the administrator use to achieve this?. Assignment Rules. Case Rules. Escalation Rules. Workflow Rules.

The IT manager at universal Containers is doing an audit of the systems security. Mow should the administrator provide a summary of the org's security health?. Change the Organization-Wide Default to private to restrict visibility. Run a Health Check to identify vulnerabilities. Download the last six months of user login data. Turn on Event Monitoring to track user events.

he marketing director at Northern Trail Outfitters has requested that the budget field is populated in order for the Lead Status field to be marked as qualified. What tool should the administrator use to fulfill this request?. Workflow Rule. Require Field. Lead Conversion. Validation Rule.

The administrator at Ursa Major Solar imported records into an object by mistake. Which two tools should be used to undo this import? Choose 2 answers. Data Loader. Mass Delete Records. Data Import Wizard. Weekly Data Export.

Which setting on a profile makes a tab hidden in the All App Launcher or viable in arty app, but still allows a user to view records that would normally be found under this tab?. Object Permissions. Tab Settings. App Permissions. Pig wide Defaults.

An Administrator wants to trigger a follow-up task for the opportunity owner when they close an opportunity as won and another task after 60 days to check in with the customer. which two automation tools should the administrator use? Choose 2 answers. Outbound Message. process builder. Field Update. workflow Rule.

Universal Containers has a private sharing model for Opportunities and uses Opportunity teams. Criteria-based sharing rules a sales rep at Universal Containers leaves the company and their user record is deactivated. The rep is later rehired in V administrator activates the old user record. The user is added to the same default Opportunity teams but h no longer able records the user worked on before leaving the company. What is the likely cause?. Permission sets were removed when the user was deactivated. The record type of the Opportunity records was changed. The stage of the Opportunity records was changed to closed lost. The records were manual shared with the user.

AW Computing has six sales teams in a region. These teams always consists of the same account manager, engineer, and assistant. What should the administrator configure to make it easier for teams to collaborate with the same customer?. Propose the users manually share all their accounts with their teammates. Enable account teams and show the users how to set up a default account team. Enable and configure standard opportunity teams with splits. Create a queue for each team and assign account ownership to the queue.

The DreamHouse Realty team has a master-detail relationship set up with open house as the parent object and visitors as the child object. What type of field should the administrator add to the open house object to track number of visitors?. Multi-select Picklist. Cross-object formula field. Indirect lookup. Roll-up Summary.

Marketing users at Cloud Kicks should be able to view and edit converted leads. The administrator has assigned them permission set with the View and edit Converted Leads permission. Which two ways can the marketing users now access converted leads for editing? Choose 2 answers. Search the Recent Records component on the homepage. Use the Data Import Wizard,. Find them in the global search result. Utilize a list view where lead status equals Qualified.

Which two actions should an administrator perform with Case escalation rules? Choose 2 answers. Re-assign the Case. Re-open the Case. Change the Case Priority. Send email notifications.

AW Computing (AWC) occasionally works with independent contractors, who the company stores as Contacts in Salesforce. Contractors often change agencies, and AWC wants to maintain the historical accuracy of the record. What should AWC use to track Contacts?. Enable Contacts to multiple Accounts. Create a Junction object to track many-to-many relationship. Create a new Contact record for each agency. Use a partner community to track the Contacts.

The events manager at dream house realty has a hot lead from a successful open house that needs to become a contact with an associated opportunity. How should this be accomplished from the campaign keeping the associated campaign member history?. Clone the lead and convert the cloned record to a contact. Delete the lead and create a new contact and opportunity. Convert the lead from the campaign member detail page. Add a contact from a campaign member detail page.

The sales team at Ursa Major Solar has asked the administrator to automate an outbound message. What should the administrator utilize to satisfy the request?. Flow builder. Process builder. Workflow rule. Task assignment.

What are three Setting an administrator should configure to make it easy for approvers to respond to approval requests? Choose 3 Answers. Enable the organizations Email approval response setting. Specify initial submission actions within the approval process. Create a flow to automatically approve all records. Add the Items to approve component to the approvers home page. Update the organizations chatter setting to allow approvals.

Dreamhouse Reality just announced its new home concierge offering. This product is unlike anything the company has offered in the past and follows a different business model. What Should the administrator Configure to meet this requirement?. Create a new sales process. Create a new Opportunity product. Create a new approval process. Create a quick action.

Ursa Major Solar is noticing a decrease in deals with a cross-sell opportunity type and wants to share all cross-sell opportunities with a team of subject matter experts in their organisation. The company has different roles, and the organisation wide default opportunity is set to private. How should the administrator accomplish this?. Enable territory management, assign the subject matter experts to the same territory, and give them access to the records with manual sharing. Create a new role for the subject matter experts and give them access to the records with the owner-based sharing rule. Change the organisation-wide default for opportunity from private to public Read/Write to open up access for subject matter experts. Add the subject matter experts to a public group and give them access to records with a criteriabased sharing rule.

The marketing team at Ursa Major Solar wants to send a personalized email whenever a lead fills out the web-to-Lead form on their website. They want to send different Message based on the Lead Industry Field Value. What Should an administrator configure to meet this requirement?. Use Validation rule to trigger workflow to email to Lead. Add a public group and process builder to email the lead. Configure an auto response rule to email the lead. Create an assignment rule to email the lead.

A team of support users at Cloud Kicks is helping inside sales reps make follow-up calls to prospects that filled out an interest from online. The team currently does not access to the lead object. How should an administrator provide proper access?. Configure permission sets. Assign a new role. Set Up Manual Sharing. Create a new profile.

Sales reps at Northern Trail Outfitters have asked for a way to change the Probability field value of their Opportunities. What should an administrator suggest to meet this request?. Make the field editable on page layouts. Create a custom field on Opportunity. Define a new Stage picklist value. Configure Forecasting support.

Universal Containers (UC) customers have provided feedback that their support cases are not being responded to quickly enough. UC wants to send all unassigned Cases that have been open for more than 2 hours to an urgent Case queue and alert the support manager. which feature should an administrator configure to meet this requirement?. Case Dashboard Refreshes. Case Escalation Rules. Case Scheduled Reports. Case Assignment Rules.

The administrator at Aw Computing wants Account Details, related list and chatter feeds to each appear on separate tabs when reviewing an account. Which type of page should the administrator create?. Lightning page Tab. Lightning page Component. Lightning record page. Lightning app page.

User at Cloud Kicks want to see information more useful for their role on the Case page. How should an administrator make the pages more dynamic and easier to use?. Remove fields from the record details component. Delete the extra component from the page. Add Component visibility filters to the Components. Include more tab components with filters.

Northern Trail Outfitters has the Case Object set to private. The support manager raised a concern the reps have a boarder view of data than expected and can see all cases on their groups dashboards. What could be Causing reps to have inappropriate access to data on dashboards?. Dynamic Dashboards. Dashboard Filters. Dashboard Subscriptions. Public Dashboards.

Ursa Major Solar wants to automatically notify a manager about any cases awaiting a response from an agent for more than 2 hours after case creation. Which feature should an administrator use to fulfill this requirement?. Formula Field. Assignment Rule. Omni-Channel Supervisor. Case Escalation Rule.

An administrator created a record trigger flow to update contacts. How should the administrator reference the values of the active record the flow is running on?. Use the {!Contact.Id} global variable. Use the Get Records element to find the Id. Use the $Record global variable. Use the {!Account.Id} record variable.

Universal Containers (UC) has a queue that is used for managing tasks that need to be worked by the UC customer support team. The same team will now be working some of UC's Cases. Which two options should the administrator use to help the support team? Choose 2 answers. Use assignment rules to set the queue as the owner of the case. Create a new queue and add Cases as an available object. Add Cass to the existing queue as available object. Configure a flow to assign the cases to the queue.

An administrator at Northern Trail Outfitters is unable to add a new user in salesforce. What could cause this issue?. The username is less than 80 characters. The Username is a fake email address. The Username is already in use. The Username is not a corporate email address.

An administrator has reviewed an upcoming critical update. How should the administrator proceed with activation of the critical update?. Activate the critical update in a sandbox. Activate the critical update in production. Allow the critical update to auto-activate. Allow the critical update to auto-activate in a sandbox.

Ursa Solar Major is evaluating Salesforce for its service team and would like to know what objects were available out of the box. Which three of the standard objects are available to an administrator considering a support use case? Choose 3 answers. Case. Ticket. Contract. Request. Account.

The Sales director at Cloud Kicks wants to be able to predict upcoming revenue in the next several fiscal quarters so they can set goals and benchmark how reps are performing. Which two features should the administrator configure? Choose 2 answers. Opportunity Stages. Sales Quotes. Forecasting. Opportunity List View.

Ursa Major Solar wants to know which of its marketing efforts are helping the team win Opportunities. What should an administrator configure to provide these insights?. Campaign Influence. Map Custom Lead Fields. Campaign Hierarchy. List Email Activities.

administrator at Northern Trail Outfitters is unable to add a new user in Salesforce. What could cause this issue?. The username is restricted to a domain specific to my domain. The username is already in use another organization. The email used for the username is not a corporate email address. The email address used for the username has a contact record.

Cloud Kicks has a custom object named shoe. The administrator has been asked to ensure that when a relationship is created between Account and shoe to prevent orphaned shoe records. What should the administrator do to complete this requirement?. Create an indirect lookup. Create a master-detail lookup. Create a hierarchical lookup. Create an encrypted lookup.

Cloud Kicks executives have noticed the opportunity Expected revenue Field displays incorrect values. How Should the administrator correct this?. Update the expected revenue associated with the stage. Change the probability associated with the stage. Adjust the forecast category associated with the stage. Modify the closed won value associated with the stage.

Aw computing wants to prevent user from updating the Account Annual Revenue field to be a negative value or an amount more than $100 billion. How should an administrator accomplish this request?. Enable the Account Revenue limits in setup, with 0 as minimum and 100 billion as maximum. Build a scheduled report displaying Account with Account revenue that is negative or greater than 100 billion. Create a validation rule that displays an error if Account revenue is below 0 or greater than 100 billion. Make the Account Revenue field required on the page layout.

Universal Containers (UC) would like to count the number of open cases associated with each account and update the account with this value every Friday evening. UC has several hundred open cases at any given time. What should the administrator use to complete this request?. Use a record trigger flow. Use a scheduled process builder. Use a scheduled flow. Use a Roll-Up summary.

Ursa Major Solar wants its sales reps to be aware when they are speaking with high-profile customers. Which two options should be added to the Lightning record pages to achieve this? Choose 2 answers. Custom Component. Action and Recommendations. Highlight Panel. Component Visibility Filter. Rich Text Area.

Ursa Major Solar has its business hours set from 9:00 AM to 5:00 PM for the reps that are on pacific time. The reps on Eastern Time need business hours set to start 3 hours earlier to cover for support. How should an administrator solve for this issue?. Adjust the currant business hours to accommodate the Eastern Time Zone. Set temporary business hours for each time zone. Create one set of business hours per time zone. Allow the reps to set business hours manually.

Cloud kicks intends to protect with backups by using the data by using the data export Service. Which two considerations should the administrator remember when Scheduling the export? Choose 2 Answers. Metadata backups must be run via a separate process. Metadata Backups are limited a sandbox refresh intervals. Data Backups are limited to weekly or monthly intervals. Data export service should be run from a sandbox.

An administrator has been asked to update a flow that was created as part of a recent update. When the administrator opens the flow for editing, the Flow toolbox offers only four elements: Assignment, Decision, Get Records, and Loop. What would cause this?. The version of the flow is inactive. The flow is a screen flow. The version of the flow is activated. The flow is a before save flow.

Users have noticed that when they click on a report in a dashboard to view the report details, the values in the report are different from the values displayed on the dashboard. What are the two reasons this is likely to occur? Choose 2 answers. The report needs to be refreshed. The dashboard needs to be refreshed. The running dashboard user and viewer have different permissions. The current user does not have access to the report folder.

The administrator at Ursa Major Solar has created a custom report type and built a report for sales operation team. However, none of the user are able to access the report. Which two options could cause this issue? Choose 2 Answers. The report is saved in a private folder. The user's profile is missing view access. The org has reached its limit of custom report types. The custom report type is in development.

The VP of Sales at Cloud Kicks is receiving an error message that prevents them form saving an Opportunity. The administrator attempted the same edit without receiving an error. How can the administrator validate the error the user is receiving?. Review the sharing model. View the setup audit trail. Log in as the user. Edit the page layout.

Which two solutions could an administrator find on the AppExchange to enhance their organization? Choose 2 answers. Components. Communities. Customers. Consultants.

An administration needs to store the ID of record type of later use in a flow. Which kind of variable should the administrator use?. ID variable. Text variable. Record variable. Boolean variable.

The VP of sales at Dreamhouse Realty has requested a dashboard to visualize enterprise sales across the different teams. The key place of data is the total of all sales for the year and the progress to the enterprise sales goal. What dashboard component will effectively show this number and the proximity to the total goal as a single value?. Stacked Bar. Table. Gauge. Donut.

An administrator at Ursa Major Solar needs to send information to an external accounting system What workflow action should the administrator use to accomplish this?. Outbound Message. Assign Task. Create Record. Custom Notification.

An administrator gets a rush request from Human Resources to remove a user's access to Salesforce Immediately. The user is part of a hierarchy field called Direct Manager. What should the administrator do to fulfil the request?. Change the user's profile to read-only while removing them from being referenced in the Direct Manager Field. Freeze the user to prevent them from logging in while removing them from being referenced in the Direct Manager field. Delete the user and leave all records where they referenced in the Direct Manager Field without changes. Deactivate the user and delete any records where they are referenced in the Direct Manager field.

Cloud Kicks is Introducing a new shoe model and wants to advertise on TV, radio, print, and social under the banner of a called New Runners. In addition, total statistics for this marketing effort need to be aggregated and visible. Which feature should the administrator use to implement this functionality?. Lookup relationship. Parent campaign field. Master-detail relationship. Junction object.

The administrator at cloud kicks is trying to debug a screen flow that create contacts. One of the variables in the flow is missing on the debug screen. What could cause this issue?. The field type is unsupported by debugging. The flow is an inactive version. The available for output checkbox was unchecked. The available for input checkbox was unchecked.

The administrator for AW Computing is working with a user who is having trouble logging in to salesforce. What should the administrator do to identify why the user is unable to login?. Review the Password policies. Review the password history. Review the Login history. Review the Security token.

The administrator at DreamHouse Realty added an email quick action to the Case page layout and is unable to see the action on the case feed. Which feature must be enabled to ensure the quick action will be displayed as expected?. Email Notifications. Email-to-Case. Email Templates. Email Alerts.

Cloud Kicks has created a screen flow for their sales team to use when they add new leads. The screen flow collect name, email and shoe preference. which two things should the administrator do to display the screen flow? Choose 2 answers. use a flow element and add the screen flow to the record page. Add the flow in the utility bar of the console. Create a tab and add the screen flow to the page. install an app from the AppExchange.

An administrator at Northern Trail Outfitters is creating a validation rule. Which two functions should the administrator use when creating a validation rule? Choose 2 answers. Rule active date. Formula return type. Error condition formula. Error message location.

Northern Trail Outfitters has hired interns to enter Leads Into Salesforce and has requested a way to identify these new records from existing Leads. What approach should an administrator take to meet this requirement?. Set up Web-to-Lead for the interns' use. Define a record type and assign it to the interns. Update the active Lead Assignment Rules. Create a separate Lead Lightning App.