Admin 201-301

Which of the following statements are true about Data Validation?. Validation rules apply to all new and updated records for an object. Validation rules can update fields which are not included in a page layout. Validation rules can reference fields which are not included in a page layout. If an error message is not set, a default message will be prompted instead. All of the above. None of the Above.

Which type(s) of file(s) is accessible through Content?. Audio Files. PPT and Video files only. Salesforce CRM Content can include all file types. Files attached to a Chatter profile post. Video Files. Microsoftֲ® PowerPoint presentations.

What is parallel approval Routing?. When you can mass assign your locked records to users in your same Role. The ability to send approval requests to yourself multiple times, so you can approve a record. The ability to take back approval requests once you have sent them. The ability to send approval requests to multiple approvers in a single step.

Chatter Desktop is not available in which Salesforce Edition?. Free Edition. Group. Professional. Developer. Enterprise. Contact Manager.

The account owner, opportunity owners, and case owners may or may not be the same user. True. False.

Which file types can you use when exporting reports?. You can not export a report. You can only email it. Comma Delimited (.csv). Excel (.xls). PDF.

Which file types can you use when exporting reports?. You can not export a report. You can only email it. Comma Delimited (.csv). Excel (.xls). PDF.

A Standard profile that has Standard User Permissions and can manage published solutions and solution categories. Marketing Profile. Contract Manager. System Administrator. Marketing User. Solution Manager.

Which of the following are setting options for the User Interface?. Enable Collapsible Sections. Show Quick Create. Show customer Sidebar Components on All Pages. Transfer all Open Opportunities. Enable Drag-and-drop scheduling on List Views.

The Report Builder is different from the Report Wizard. True. False.

Salesforce.com archives older activities according to which of the following conditions: Closed Events 180 days old. Events with a due date greater than 365 days old. Open tasks with a due date greater than 365 days old. Closed tasks with a due date greater than 365 days old. Closed tasks without a due date that were created more than 365 days ago.

IF(ISPICKVAL(picklist_field)) has the same output as: VAL(picklist_field). CASE(picklist_field). CASE("picklist_field"). Picklist_field(VALUE).

At this click path Setup > App Setup > Customize > Tab Names and Labels > Rename Tabs and Labels you can rename the Tab Names of standard objects. True. False.

Is identity confirmation necessary if a user's IP address is known and browser cookie exists?. True. False.

What is the maximum number of records to be printed in the Printable View of a list view?. 2.000. 100. 1.000. 200.

Are custom object reports accessible when you add a custom object tab?. Yes. No. Only if the Object is not related to any other object.

What is not found on a Company Profile?. Language, Locale, and Time Zone. Profiles. Licenses. Storage and Used Space. Manage Currencies. Fiscal Years.

Custom Report Types (CRT) allows you to build a framework from which users can create and customize reports in the report wizard but not in report builder. True. False.

A Profile is a collection of settings and permissions that determine what the user can do with records they have access to and how they view those records. True. False.

When are data Validation Rules enforced?. Upon opening the record. Upon closing the record. Upon editing a field. Upon saving a record.

System Administrators have this permission by default. None of these. Report Wizard. Report Builder. Both Report Wizard and Report builder.

The Salesforce Console is an example of what?. API. Third Party Web integration/Application. UI. Java Script.

What is the click path to enable Enhance Profile Management?. Setup | Customize | User Interface. Setup | Manage Users | Profiles. Setup | Profiles | Customize.

Custom formula fields can reference other custom formula fields including themselves. True. False.

You must run the report before you can print or export it because the Printable View and Export details buttons are not available in the report builder. True. False.

Which Salesforce editions provide option for customizing profiles?. All Editions. Unlimited, Developer and Enterprise Editions. Professional, Unlimited, and Developer Editions. Enterprise, Unlimited, and Developer Editions. All except Group Edition. All except Professional Edition.

How many profiles can load in a single list view with Enhanced Profile Management enabled?. 300. 500. 200. 1000.

Which is a capability of the new Service Cloud console?. It provides data visibility by combining a list view and related records on one screen. It allows agents to view key record information in the highlights panel. It preserves the context of calls using primary tabs and subtabs. It allows access to data by opening each record in a new window. It allows agents to take notes in an interaction log while in a call.

User A modifies a record. This modification triggers a workflow rule for immediate execution that includes a field update on the current record. After the execution is complete, what user will be listed under the Last Modified field of this record?. User A. The designated workflow user. The default workflow user. The last user to modify the record prior to User A.

How does Locale settings affect your exported CSV file?. It doesn't affect anything. It determines the delimiter. It determines the encoding. It determines the encryption.

What are two sources from which cases can be created?. Web-to-Lead. Web-to-Web. Email-to-Case. Connect for Outlook.

Which report format summarizes data in a grid against horizontal and vertical criteria and provides totals for both rows and columns?. Summary. Matrix. Tabular.

Every profile, including profiles associated with Customer Portal users must have at least one visible app. True. False.

Which statements are true about Cloud Scheduler?. It is available in Group, Professional, Enterprise, Unlimited, and Developer Editions only. Cloud Scheduler is now enabled by default for all organizations. You can automatically see the New Meeting Request button on all eligible contact, lead, and person account detail pages. Meeting organizers can not use Cloud Scheduler to request meetings with customers, and have customers select preferred times before confirming the meeting. Administrators can add or remove the New Meeting Request button on multiple page layouts using the new Cloud Scheduler quick setup method.

Clients do not have to enable Customizable forecasting before they can ask salesforce to activate Territory Management. True. False.

What happens when you convert a Lead and an existing account and contact have the same name as the one specified on the lead?. A new account and contact will be created with different Salesforce ID. You can choose to update the existing account and contact. The records will automatically update. The conversion will fail. The account and contact will automatically be overwritten.

You can not use the browser's print function to print reports. True. False.

This helps you manage the complete lifecycle of customer service,from logging cases to suggesting and delivering solutions across multiple channels, including Web self-service and live agent support: Ideas. Community. Sales Cloud. Service Cloud. None of the Above.

How many workflow rules can you create per entity?. 10. 15. 20. 25.

What is the default report format for new reports created in report builder?. Summary. Tabular. Matrix.

Which of the following is part of the Sales Cloud?. Accounts and Contacts. Cases. Marketing and Leads. Solutions. Content Library. Opportunities and Quotes.

Which of the following are standard Salesforce applications?. Ideas. Campaigns. Administration. Call Center. Sales Center.

What can an administrator customize for the Service Cloud console?. Whether the record opens as a primary tab or subtab. The fields displayed in the highlights panel. The interaction log fields displayed for objects without an Activity History related list. Whether the SoftPhone displays in the footer or sidebar. The objects displayed in the navigation tab.

Which is a consideration when creating a drill-to-detail dashboard component?. The dashboard component type must be a gauge. Drill-to-detail must be enabled on the custom report type. The source report must be stored in the drill-to-detail folder. The source report must be grouped by record name, record owner, or feed post.

Which can be accessed by a Chatter Free user?. People. Content. Profiles. Groups. Files. Leads.

This type of relationship links two objects together, but it has no effect on deletion, record ownership, or security, and the lookup relationship field is not required in the page layout. Lookup Relationship. Master-Datail Relationship. Master-Detail-Sub detail Relationship.

When you delete a Contact, it's associated Campaign Member record is deleted as well. True. False.

Data Validation rules is not supported in which Salesforce edition?. Contact Manager. Group. Professional. Developer. Unlimited. All Editions are supported.

Identify the true statements about the workflow approval process?. When a record is submitted for approval the Admin can edit the record. You can forward an email approval request to another email address. The approvers delegate can also approve a request. Approvers can view an approval request from their home page. Approvers can only access an approval page from the application.

Printable View does not Save all the report formatting. True. False.

Which data can be synched using the new Salesforce for Outlook?. Custom objects. Events. Leads. Contacts.

Time-dependent workflow will not work with which type of workflow evaluation criteria?. Only when a Record is created. Every time a Record is created or edited. Every kind of workflow evaluation criteria. When a Record is edited and it didn't previously meet the rule criteria.

Up to 25 custom lookup fields can be defined per object. True. False.

Spring'11 includes a managed version of Chatter Desktop for enterprise deployments, and administration controls for controlling access to Chatter Desktop in your organization. True. False.

Record locking prevents users from editing a record only if they have certain field-level security or sharing settings. True. False.

Can a Standard User Profile import members into a campaign?. Yes. No. Only if they have "Import Campaign Members" permission checked. Only if they have "Modify All Data" permission checked.

The record owner is a user or a queue that has control or rights to a particular data record. True. False.

Standard reports are visible through the Reports search. True. False.

A System Administrator can edit a profile to: Prevent a user from viewing custom tabs. Prevent the use of Mass email. Deny a user access to other users leads.

What is a Dashboard made of?. Tables. Summary Reports. Charts. Gauges.

What is one advantage of Salesforce CRM?. Companies can seamlessly integrate their servers to Salesforce database for faster performance. Companies only need to maintain a compatible browser and a reliable internet connection. In house Servers can be acquired cheaper than normal. None of the above. All of the above.

Mail Merge is available in which Salesforce Editions?. All except Professional. Professional and Enterprise. Professional, Developer and Enterprise. Enterprise and Developer only. Developer, Enterprise and Unlimited only. All editions.

If the System Administrator set a user to create only a certain record type, this user's ability to view other record types is affected. True. False.

What is the maximum number of values you can have in a picklist?. 500. 250. 600. 1000. 2000.

When converting a lead, what values are transferred to the opportunity?. Amount = Lead Amount. Close Date = Today. Close Date = Last day in fiscal quarter. Stage = First stage in list.

What is the maximum of time triggers per Workflow Rule?. 5. 10. 15. 20.

Salesforce is which of the following: Salesforce Automation. Marketing Management. Customer Support Management. Campaign Management.

Which of the following relationships are correct?. Lead, Contacts, and Opportunities can be associated to only one Campaign. Leads and Contacts can be associated to several Campaigns, but an Opportunity can have only one Campaign. Leads and Opportunities can be associated to several campaigns, but Contacts can only have one Campaign.

A Workflow Approval process may be used for all of the following objects EXCEPT: Opportunity. Users. Assets. Contracts.

Which of the following features is not available in Professional Edition?. Big Deal Alert. Workflow. Account Sharing Rules. Multi-Currency.

The formula editor may be used all of the following places EXCEPT: S-Control. Formula Field. Default values on Standard Fields.

If you are added to a Sales Team with read/write access you then have the ability to extend sharing on the opportunity to other users. True. False.

A Workflow rule can only be triggered when a record is created. True. False.

Which of the following fields CAN NOT be a controlling field for Dependent Picklists?. Standard Picklist. Custom Picklist. Custom Multi-Select Picklist. Standard Checkbox. Custom Checkbox.

When you have exceeded your general storage limit, you can use your complimentary document storage for additional space. True. False.

To make a field required, which of the following is used) (Pick the best possible answer). Page Layout. Field Level Security. Profile. Both Page Layout and Field Level Security.

What type of information can NOT be shown with an S-Control Dashboard component?. Combination of two other Dashboard components. External feed of data. Data Warehouse information. Flash representations of data.

A new list view can be created from within the console. True. False.

All of the following are default Account record types- with Client Management EXCEPT: Account Tab Default. Business Account Default. Person Account Default. Partner Account Default.

You must be a user of salesforce.com in order to Receive an email notification in the case escalation process: True. False.

Which of the following is a standard Profile?. Sales User. Marketing User. Invoice Manager. Contract Manager.

Who may be assigned a workflow task? There are 5 correct answers. A single user. Multiple users. The Record owner. The Record creator. An Account team role. A Sales Team Role.

You can create the following Email Template Formats: Choose 4. Text. Visual Force. HTML with Letterhead. XML Templates. Custom HTML.

Universally required fields always display on edit pages regardless of field-level security. True. False.

If you change the data type of any custom field used for lead conversion, that lead field mapping will be deleted: True. False.

The automated case user will be listed on the case history for all actions that are system defined, including: When a case is automatically assigned using assignment rules. When a case is escalated. When a case is created online via Web-to-Case. When a Workflow is Triggered.

Organization-Wide Default Sharing Rule for Calendar Access Default is as Follows: Hide Details. Hide Details and Add Events. Show Details. Show Details and Add Events.

Both accounts and users can exist in multiple territories. True. False.

You must meet the following prerequisites before enabling territory management? Choose 2 answers. Your organization must be using customizable forecasting. Follow the steps in the Deploying Territory Management Guide to prepare your organization for territory management. You must have the Marketing User Profile. You must have the Territory Manager Profile.

What is Force.com Platform? Choose 3 answers: Customize, integrate and create enterprise applications as a service and without software. Point-and-click customization tool. Customize standard applications provided by Salesforce.com or build their own on-demand applications. Modify the applications to meet your needs ג€" (No- Coding). Group standard and custom tabs into new custom applications.

What is Force.com Builder? Choose 3 answers: Point-and-click customization tool. Group standard and custom tabs into new custom applications. Modify the applications to meet your needs ג€" (No- Coding). Customize standard applications provided by Salesforce.com or build their own on-demand applications. Build custom Applications.

What is Salesforce.com Partner Portal? Choose 2 answers: Use your company logo on a Partner Site. Develop Partner Application on Force.com Platform. Data goes into your Salesforce objects through a third party site. Create Interactive Communities. All of the above.

Following are the Custom Business Objects EXCEPT: Use Force.com builder to build your own objects. Standard Salesforce.com Objects. Capture key, related information that applies to your business. Correlate to tables in the database. All of the above.

A Profile can have many users, but a user can have only one profile. True. False.

You CANNOT delete standard fields but you can remove non-required standard fields from a page layout. True. False.

Reports and views are not renamed based on the new label value. True. False.

Custom Picklist fields can be either controlling or dependent fields. True. False.

Maximum number of values allowed in a controlling field is: 500. 100. 300. 200.

Multiple record types may be created for every tab, with the exception of. Home. Accounts. Forecasting. Opportunity. Reports.