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Universal Containers (UC) wants to leverage Generative AI Salesforce functionality to reduce Service Agent handling time by providing recommended replies based on the existing Knowledge articles. On which AI capability should UC train the service agents?. Case Replies. Knowledge Replies. Service Replies.

How does the AI retriever function within Data Cloud?. It monitors and aggregates data quality metrics across various data pipelines to ensure only high-integrity data is used for strategic decision-making. It automatically extracts and reformats raw data from diverse sources into standardized datasets for use in historical trend analysis and forecasting. It performs contextual searches over an indexed repository to quickly fetch the most relevant documents, enabling grounding AI responses with trustworthy, verifiable information.

An Agentforce Specialist is creating a custom action in Agentforce. Which option is available for the Agentforce Specialist to choose for the custom Agent action?. Apex trigger. SOQL. Flows.

Which Service Channel should the company use in the flow to ensure it's routed properly?. Live Agent. Messaging. Route Work Action.

What should Universal Containers consider when deploying an Agentforce Service Agent with multiple topics and Agent Actions to production?. Deploy flows or Apex after agents, topics, and Agent Actions to avoid deployment failures and potential production agent issues requiring complete redeployment. Deploy agent components without a test run in staging, relying on production data for reliable results. Sandbox configuration alone ensures seamless production deployment. Ensure all dependencies are included, Apex classes meet 75% test coverage, and configuration settings are aligned with production. Plan for version management and post-deployment activation.

Universal Containers (UC) wants to enable its sales team to use AI to suggest recommended products from its catalog. Which type of prompt template should UC use?. Record summary prompt template. Email generation prompt template. Flex prompt template.

What is automatically created when a custom search index is created in Data Cloud?. A dynamic retriever to allow runtime selection of retriever parameters without manual configuration. A retriever that shares the name of the custom search index. A predefined Apex retriever class that can be edited by a developer to meet specific needs.

Amid their busy schedules, sales reps at Universal Containers dedicate time to follow up with prospects and existing clients via email regarding renewals or new deals. They spend many hours throughout the week reviewing past communications and details about their customers before performing their outreach. Which standard Agent action helps sales reps draft personalized emails to prospects by generating text based on previous successful communications?. Agent Action: Draft or Revise Sales Email. Agent Action: Summarize Record. Agent Action: Find Similar Opportunities.

An Agentforce Specialist needs to create a prompt template to fill a custom field named Latest Opportunities Summary on the Account object with information from the three most recently opened opportunities. Select the latest Opportunities related list as a merge field. Select the Account Opportunity object as a resource when creating the prompt template. Create a flow to retrieve the opportunity information.

What is the importance of Action Instructions when creating a custom Agent action?. Action Instructions define the expected user experience of an action. Action Instructions tell the user how to call this action in a conversation. Action Instructions tell the large language model (LLM) which action to use.

When configuring a prompt template, an Agentforce Specialist previews the results of the prompt template they've written. They see two distinct text outputs: Resolution and Response. Which information does the Resolution text provide?. It shows the full text that is sent to the Trust Layer. It shows which sensitive data is masked before it is sent to the LLM. It shows the response from the LLM based on the sample record.

Which scenario best demonstrates when an Agentforce Data Library is most useful for improving an AI agent's response accuracy?. When data is being retrieved from Snowflake using zero-copy for vectorization and retrieval. When the AI agent must provide answers based on a curated set of policy documents that are stored, regularly updated, and indexed in the data library. When the AI agent needs to combine data from disparate sources based on mutually common data, such as Customer Id and Product Id for grounding.

Universal Containers deploys a new Agentforce Service Agent into the company's website but is getting feedback that the Agentforce Service Agent is not providing answers to customer questions that are found in the company's Salesforce Knowledge articles. What is the likely issue?. The Agentforce Service Agent user needs to be created under the standard Agent Knowledge profile. The Agentforce Service Agent user is not assigned the correct Agent Type License. The Agentforce Service Agent user was not given the Allow View Knowledge permission set.

Universal Containers' Agent Action includes several Apex classes for the new Agentforce Agent. What is an important consideration when deploying Apex that is invoked by an Agent Action?. The Apex classes must have at least 75% code coverage from unit tests, and all dependencies must be in the deployment package. The Apex classes may bypass the 75% code coverage requirement as long as they are only used by the agent. Apex classes invoked by an Agent Action may be deployed with less than 75% test coverage as long as the agent is not activated in production.

Universal Containers needs its sales reps to be able to only execute prompt templates. What should the company use to achieve this requirement?. Prompt Execute Template permission set. Prompt Template Manager permission set. Prompt Template User permission set.

When creating a custom retriever in Einstein Studio, which step is considered essential?. Define the output configuration by specifying the maximum number of results to return, and map the output fields that will ground the prompt. Select the search index, specify the associated data model object (DMO) and data space, and optionally define filters to narrow search results. Configure the search index, choose vector or hybrid search, choose the fields for filtering, the data space and model, then define the ranking method.

Universal Containers' service team wants to customize the standard case summary response from Agentforce. What should the Agentforce Specialist do to achieve this?. Create a custom Record Summary prompt template for the Case object. Create a custom Record Summary prompt template for the Case object. Customize the standard Record Summary template for the Case object.

What is a valid use case for Data Cloud retrievers?. Modifying and updating data within the source systems connected to Data Cloud. Returning relevant data from the vector database to augment a prompt. Grounding data from external websites to augment a prompt with RAG.

Universal Containers wants to reduce overall customer support handling time by minimizing the time spent typing routine answers for common questions in-chat, and reducing the post-chat analysis by suggesting values for case fields. Which combination of Agentforce for Service features enables this effort?. Einstein Service Replies and Work Summaries. Einstein Reply Recommendations and Case Summaries. Einstein Reply Recommendations and Case Classification.

What is the role of the large language model (LLM) in understanding intent and executing an Agent Action?. Find similar requested topics and provide the actions that need to be executed. Determine a user's topic access and sort actions by priority to be executed. Identify the best matching topic and actions and correct order of execution.

Universal Containers built a Field Generation prompt template that worked for many records, but users are reporting random failures with token limit errors. What is the cause of the random nature of this error?. The template type needs to be switched to Flex to accommodate the variable amount of tokens generated by the prompt grounding. The number of tokens that can be processed by the LLM varies with total user demand. The number of tokens generated by the dynamic nature of the prompt template will vary by record.

What considerations should an Agentforce Specialist be aware of when using Record Snapshots grounding in a prompt template?. Email addresses associated with the object are excluded. Activities such as tasks and events are excluded. Empty data, such as fields without values or sections without limits, is filtered out.

Universal Containers (UC) would like to implement Sales Development Representative (SDR) Agent. Which channel consideration should UC be aware of while implementing it?. SDR Agent must also be deployed in the company website. SDR Agent must be deployed in Messaging channel. SDR Agent only works in Email channel.

Universal Containers (UC) wants to limit an agent's access to Knowledge articles,while deploying Answer Questions with Knowledge action. How should UC achieve this?. Update the Data Library Retriever to filter on a custom field on the Knowledge article. Define scope instructions to the agent specifying a list of allowed article titles or IDs. Assign Data Categories to Knowledge articles, and define Data Category filters in the Agentforce Data Library.

Which element in the Omni-Channel flow should be used to connect the flow with the agent?. Route Work Action. Decision. Assignment.

Universal Containers (UC) is creating a new custom prompt template to populate a field with generated output. UC enabled the Einstein Trust Layer to ensure AI Audit data is captured and monitored for adoption and possible enhancements. Which prompt template type should UC use and which consideration should UC review?. Flex, and that Dynamic Fields is enabled. Field Generation, and that Dynamic Forms is enabled. Field Generation, and that Dynamic Fields is enabled.

Universal Containers is using Agentforce for Sales to find similar opportunities to help close deals faster. The team wants to understand the criteria used by the Agent to match opportunities. What is one criteria that Agentforce for Sales uses to match similar opportunities?. Matched opportunities were created in the last 12 months. Matched opportunities have a status of Closed Won from last 12 months. Matched opportunities are limited to the same account.