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A sales manager wants to see which of their sales reps have logged the most calls this month. Which report type should they use?. Activities with Accounts. Tasks and Events. Accounts with Activities. Activity History.

What is the maximum number of fields that can be tracked for field history on a custom object?. 10 fields. 15 fields. 20 fields. 25 fields.

A user needs to create a report that shows Opportunities grouped by Account and then by Stage. Which report format should be used?. Tabular. Summary. Matrix. Joined.

Which permission allows a user to transfer records they don't own?. Modify All. Transfer Records. Edit. View All.

What happens when a Workflow Rule with a Time-Dependent Action is triggered, but the record no longer meets the rule criteria before the action executes?. The action executes anyway. The action is removed from the queue. An error is logged. The admin is notified.

Which record-triggered flow trigger is used when you need to perform actions before the record is saved?. After Save. Before Save. After Delete. Platform Event.

What is the purpose of a Permission Set in Salesforce?. To replace profiles entirely. To grant additional access to users without changing their profile. To define page layouts. To create validation rules.

Which feature allows users to customize their Home page layout with different components?. Record types. Lightning App Builder for Home. Profiles only. Validation rules.

What does a Campaign Influence report help sales managers track?. Only campaign spend. Which marketing campaigns influenced opportunities and closed revenue. Email open rates only. Lead source counts only.

Which Case assignment rule criteria type allows assigning cases based on multiple conditions?. Rule criteria only. Rule criteria and formula. Formula only. Manual assignment only.

What is the primary purpose of Queue-based case routing?. To delete cases automatically. To group cases for teams to work from a shared list based on skills or workload. To send email notifications only. To create reports.

Which object is required to enable Products, Price Books, and Opportunities in Salesforce?. Campaign. Opportunity. Product and Price Book. Lead.

What does the 'View All' permission on an object allow?. Edit all records. View all records in the org regardless of sharing rules. Delete all records. Transfer all records.

Which report format displays data in rows and columns with subtotals at the intersection?. Tabular. Summary. Matrix. Joined.

What is the purpose of Chatter Groups in Salesforce?. To replace email. To enable collaboration and discussions around projects, topics, or teams. To create reports. To assign cases.

Which Lightning App Builder component allows users to filter records on a record page?. Related List. Related Record. Filter. List View.

A company wants to ensure that all Leads are automatically assigned to the correct sales rep based on geographic territory. What should be configured?. Lead Assignment Rules. Workflow Rules. Process Builder. Flow.

What is the purpose of a Validation Rule?. To automatically assign records to users. To prevent invalid data from being saved. To send email notifications. To update field values automatically.

Which sharing setting allows users to see all records in an org regardless of ownership?. Private. Public Read Only. Public Read/Write. Controlled by Parent.

A user needs to create a custom field that calculates the number of days between two date fields. Which field type should be used?. Formula (Number). Formula (Date). Number. Date.

What is the maximum number of master-detail relationships allowed on a custom object?. 1. 2. 3. Unlimited.

Which feature allows administrators to track changes to specific fields over time?. Field History Tracking. Audit Trail. Change Data Capture. Field Updates.

A company wants to automatically send an email when an Opportunity reaches the 'Closed Won' stage. Which automation tool should be used?. Workflow Rule. Process Builder. Flow. All of the above.

What is the purpose of a Roll-Up Summary Field?. To summarize data from child records. To link two objects together. To validate data entry. To send email notifications.