Codigo Comercial

When would implement the approval function in SAP Cloud for customer? 2 corrects. You want to define multiple review steps for the same business object. You want to define multiple review processer for the same business object. You want another user to review a business object before it is processed further. You want an administrator to activate a custom business object.

What you must maintain to transfer data into SAP Hybris cloud for customer?. Number ranges for business objects. Migration templates. ID Mapping. Code list mapping.

Which of the following are functions of custom report creation in SAP Cloud for Customer? 3 corrects. Custom reports require new data sources. Custom reports can be created by sales employees. Variable selection is possible. Custom calculated key figures are allowed. Custom report creation is supoorted with a guided procedure.

Which of the following scenarios are supported by SAP Cloud for service? 2 corrects. Employee Help desk. Vendor management. Partner channel Management. Customer Support.

Which of the following objects are used as cost collectors when you release work tickets from SAP Cloud for customer to SAP ERP?. 3 corrects. Contract. Internal Order. Sales Order. Debit memo request.

To which of the following entities must you assign the phone call work center view to acces the live activity pane for computer telephony integration (CTI)? 2 corrects. Employee. Business Role. Organizational unit. Business User.

In which of the following ways can a service technician recod and manage actual work? 2 corrects. Automatically on creation of a time report. Manually using the time entry screen. Automatically usign start / stop buttons. Manually using the service entry screen.

Which information is uploaded after the SAP C4C contact has been succesfully replicated for SAP ERP? 3 corrects. Transfer status. External ID. Invoicing status. Total price. Pricing Status.

Whicho of the following objects can be created in SAP ERP when a work ticket in SAP Cloud for customer is released to SAP ERP? 3 Corrects. Purchase Order. Service Order. Billing request. Internal Order. Goods Issue.

Which business partner type is created in a business to customer scenario in SAP Hybris Cloud for Customer?. Account. Partner. Individual Customer. Contact person.

Which of the following components of computer technology integration (CTI) are delivered by SAP Cloud for customer? 2 corrects. Service request creation. CTI Client Server. CTI Client adapter. Live activity Pane.

Restriction rules can be assigned to work center views within a business role if they´re based on which of the following authorization elements?. Access Rights. Access Control. Access restriction. Access context.

Your customer defines a person who is responsible for checking every SAP Hybris cloud for customer upgrade. Upgrade notification need to be send via e-mail to this person. Which of the following steps must you perform in SAP Hybris Cloud for customer to set this up?. Define the contact person in the service control center. Define the contact person in the Administration work center. Update the contact details in your organization structure. Define a new service agent.

You need to apply complex changes to an SAP Hybris cloud for customer system after Go Live, Which options does SAP recommend to implement these changes? 2 corrects. Combine projects. Change Projects. Convert Projects. Merge projects.

You want to define automatic field update based on the ABC classification of an account. what are the follow-up steps required to set up the workflow? 2 correct. Choose a rule type. Select an Action. Add a condition group. Define a Placeholder.

What is the correct secuence of steps for the automatic service level agreement (SLA) evaluation process when creating tickets?. Determine service categories, Analyze incident categories, Determine SLA, Determine key dates. Analyse incident categories, Determine service categories, Determine key dates, Determine SLA. Determine service categories, Analyze incident categories, Determine key dates, Determine SLA. Analyse incident categories, Determine service categories, Determine SLA, Determine Key dates.

When a Scheduling condition is evaluated for a maintenance plan, what entity is based on?. Maintenance product Measurement Reading. Maintenance product Quantity value. Maintenance Item counter reading. Maintenance Item Serial Number.

Which field identifies a ticket as relevant for a field service scenario?. Processing type. Coverage indicator. Service Organization. Requires Work.

How can you prevent users from adding an installed base within a ticket?. Add a new interactive item to the structure of the installed base. Download the installed base for offline editing. Keep the installed base status In Preparation. Use an action to block the installed base if it is active.

Which of the following involved parties are supported by default for the installed base and installed base items? 3 corrects. Territory manager. Employee responsible. Service technical team. Customer. Sales employee.

Which of the following objects deliver a default approval process? 2 corrects. Visit. Account. Contract. Ticket.

To which of the following can you assign a custom report to control its visibility? 2 corrects. Access context. User. Work center. Business role.

What can you create using a workflow?. Activity list. Appointment. Phone call. Task.

What can you use to control user privileges in SAP Cloud for Customer? 3 corrects. Business Configuration. Work Center view. Business User. Code list restrictions. Business role.

What can you do to give the business user access to the territory management work center?. Assign the business user to a territory. Use business scoping for the authorization of territory management. Assign the employee to the organizational structure. Create a new business role with the work center and assign it to the business user.

Which of the following business objects synchronize bi-directionally between Outlook an SAP Cloud for customer? 2 corrects. Account contacts. Tasks. Visits. Leads.

Which work center can you request a production tenant from? 2 corrects. Business configuration work center. Data privacy managment work center. Administration work center. Service control work center.

Which of the following activities are required for a succesful integration project with SAP Hybris cloud for customer and a SAP on premise solution? 3 corrects. Ensure the project team has a administrative access rigths. Configure pre-packaged integration content. Determine the number of custom fields early in the project. Ensure the project team includes functional ant technical resources. Prepare for manual data migration early in the project.

How can you create a service ticket for an installed base? 3 corrects. Go to tickets to save and open a ticket and enter the installed base in the header. Go to the overview facet of the installed base and create a new ticket. Go to the installed base and create a ticket from them ticket facet. Go to new ticket and enter the installed base directly in the quick create UI. Go to hierarchy table of the installed base and create a new ticket.

What data type is used in a data profile to determine the start of the warranty?. Reference date. Creation date. Due date. Requested date.

Which additional business objects can be determined by using a registered product within a ticket? 2 corrects. Service Contract. Maintenance Plan. Warranty. Pricing condition.

Which of the following elements can you use to set up routing rules for service tickets? 2 corrects. Warranty. Escaled date. Channel type. Escalation status.

Which of the following SAP Cloud for customer business objects are integrated with SAP Commerce? 2 corrects. Campaign. Ticket. Lead. Customer.

Which of the following are functional capabilities of SAP Service Cloud? 3 corrects. Out-of-the-box reports for response times and handling times. Solution search with integration to a knowledge base. Automatic routing of tickets to agents based on availability. Support for social collaboration across multiple channels. Integration with SAP Commerce for spare parts purchasing.

What tool can be used to control the general availability of a work center in the user interface in SAP C4C?. Application and user management. Scoping. Fine-tuning. Activity List.

Which of the following functions are provided by the SAP add-in for microsoft excel? 2 corrects. Insert SAP Cloud for customer reports into Microsoft excel spreadsheets. Upload Microsoft Excel workbooks to SAP Cloud for customer. Publish Microsoft excel workbooks to Microsoft Sharepoint from SAP Cloud for customer. Upload to Microsoft Outlook add-in from Microsoft Excel add-in.

In which environments can you use the integration flows? 2 corrects. SAP data services. SAP Businessobjects business intelligence. SAP HANA Cloud integration. SAP Netweaver Process integration.

In a contract workflow, what action rule types are valid?. Submit for approval. Activate. Create follow-up contract. Renew contracts. Create follow-up opportunity.

What is a workflow rule used for? 2 corrects. To define and activate an approval process. To define and activate rules for automatic field updates. To set up the organizational work distribution. To set up automatic e-mail notifications.

You are defining a service level determination rule. Which service catalog categories can you include in this rule? 2 corrects. Incident Category. Service Category. Object Category. Cause Category.

How can you maintain high data volume on SAP C4C? 2 corrects. Use the application an user management work center to populate data. Use a standard data migration template to populate data. Apply the data workbench to populate data. Use a custom data migration template to populate data.

Which of the following objects can you integrate with SAP CRM? 2 corrects. Vendors. Van stock. Social media profiles. Service requests. Opportunities.

What Activities do you perform in the administrator work center to enable a new social media channel? 3 corrects. Set up service level determination for the social media channel. Set up access to social media account. Maintain next ticked configuration. Create and schedule social media import run. Select the channel type.

When a user creates a service tickets, what product type is supported for determining the warranty?. List product. Entitlement product. Individual product. Registered product.

Which of the following elements are created when an object is generated via the custom object builder? 2 corrects. Page layout. Data source for reporting. Web services. Updated relatonships.

When would you use data migration templates instead of entering data manually? 2 corrects. When data must be loaded quickly. When data is loaded from multiple applications. When the data volume is low. When integration has been scoped.

You created and activate an warranty. To which object do you assign the warranty in order to determine it in the service ticket?. Contract. Individual object. Registered Product. Installed Base.

How do you enable use of the resource scheduler in SAP Cloud for service?. Define time types in fine -tuning. Maintain a setting in the item processing types. Schedule mass release of assigments. Activate business configuration in scoping.

Which of the following are data migration master data templates? 3 corrects. Persona addresses and contacts. Campaigns. Account Hierarchies. Business Configuration. Discount lists.

You need to configure an automated e-mail response to your customer when a service technician is assigned to ticket. Which actions do you perform in SAP Cloud for customer? 2 corrects. Configure e-mail channels. Set up notification of delegates. Create social media channels. Build a workflow rule.

What can you use to ide a single value of a multiple value field?. Key user tool (KUT). Personalization. Acces Rights. Code list restrictions.

You enable e-mail integration with SAP C4C service request managment. Which types of customers are suported by the e-mail channels? 2 corrects. Accounts. Competitors. Partners. Individual customers.

You create a ticket and the warranty is NOT determined in the service ticket. What must the Uncovered Incident Category?. Resolution category. Product Category. Cause category. Incident category.

What data is synchronized bi-directionally between SAP Cloud for customer and SAP CRM on premise?. Activity. Time report. Campaign. Maintenance plan.

Your test tenants have been upgrades. Your production tenants will be upgrades in two weeks. Which activities should be avoided until the production tenant upgrade is complete? 2 corrects. Apply SDK solutions. Request new tenants. Create business roles. Update fine - tunning.

Which of the following options need to be considered before you use the data migration templates? 3 corrects. You can upload the data once. The template structure is predefined and CANNOT be changed. There is a template available for each object that allows tool-supported migration?. For each object to be migrated , the CSV fields must be mapped to the fields in the system. you do NOT need to know the definitions of each of the fields.

Which of the following granularities can you use to define discount lists in SAP Hybris Cloud for customer? 2 corrects. Overall customer group discount. Customer Specific sales Organization discount. Customer Specific. Customer Specific Product Discount.

Why do you create a business role? 3 corrects. You want to restrict drop down list values for a specific group of users. You want to perform fine-tuning activities. You want to make custom reports available on the home page. You want to set up a maintenance plan. you want to standarsize system access.

During scoping, you have selected the option to allow multiple territories per account. how does the impact the system behavior in the realigment of accounts and territories? 2 corrects. Access restrictions for territories are not available. Additional fields become available for territory determination. The override territory box is not available. There defined Exceptions step is disabled.

You need to change the access for a work center for several users to "read only". Which setting do you use to apply restriction rules?. The parent work center. Any field of the business object. Tha authorization object. The access context.

Which channel types are supported in SAP Cloud for customer? 3 corrects. Business to consumer. Business to business. Consumer to consumer. Consumer to business. Employee support.

When using data migration templates for the initial load, which activities are steps in migration process? 3 corrects. Active the migration templates in scoping. Import the provided migration template in data workbench. Upload data from the template file. Find and fix errors in the data file. Align data fields with input fields.

Which of the following data items are required to create a registered product? 2 corrects. Serial ID. Customer. Warranty ID. Reference data.

You are creating a service contract in SAP C4C. Which information is transferred from ERP when you request external pricing? 2 corrects. Transfer status. External ID. Credit Limit. Condition Types.

For which of the following systems does SAP Hybris cloud for customer provide standar integration content for registered products?. SAP Hybris Marketing. SAP ERP. SAP CRM. SAP Hybris commerce.

Which of the following tools can you use to restrict business role level in SAP Cloud for Customer? 2 corrects. Language Adaptation. Code list restrictions. Page Layouts. Mash-ups.

You need to assign one contact to multiple accounts. How do you create this contact in SAP Hybris Cloud for customer?. You create the contact master record only an add it to the account hierarchy. You create the contact for the first account an add the same contact to the second account. You merge both accounts and create the contact record for that account. You create different contacts for each account.

What benefits does SAP Hybris Cloud for customer provide during the visit planning phase? 2 corrects. Customer products lists are shown. Current service tickets with high priority are integrated. Map-based route planning is supoorted. A calendar view contacting visit details is integrated.

What are service agents used for when setting up an SAP Cloud for customer system? 2 corrects. To assign accounts to business user. To create business users. To restore system default settings. The scope system.

You integrated Microsoft Outlook with SAP Hybris cloud for customer. which of the following activities can you perform after the integration? 2 corrects. Synchronize and exchange appointments. Create opportunities. Syncronize and exchange leads. Create acces contacts.

Which item types can you use in installed bases? 3 corrects. Text. Warranty. Registered product. Object. Product.

How do you prepare a ticket distribution rule in SAP Cloud service?. Maintain an activity plan. Set up Live Activity configuration. Create and assignment release run. Define a routing rule.

Which of the following are initial tasks required to configure SAP C4C? 2 corrects. Define the organizational structure. Execute data migration. Define business role. Set up scoping.

A user is assigned two works centers that contain the same view. In the first work center, the user has unrestricted read and write access. In the second work center, the user has read-only access. Which access rigths does the user get for this view in both work centers?. Restricted read and write access. Only unrestricted write access. Only restricted write access. Unrestricted read and write access.

How can you allocate the remaining time from demands which do NOT fit into the same day? 2 corrects. Assign to a different resource. Assign to a different team. Assign to the same resource. Assign to the same team.

You have selected the override territory field on the accounts overview page. What effect does this have on the territory determination?. It remove the employee from the territory realigment calculation. It removes the account from the territory realigment calculation. It aligns the account territory determination with the territory realigment run. It removes only accounts with multiple territories from the territory realigment run.

You want to trigger additional service activities for a registered product regularly if a specific measurement reading threshold reading threshold is reached. What type of maintenance plan should you create?. Absolute. Alternating. Cyclical. Fixed.

Which of the following objects deliver a default approval process? 3 corrects. Ticket. Opportunity. Campaign. Visit.

Who can approve time reports so they can be release to CATS?. End customer. Territory Owner. Nominated delegate. Reporting line manager.

What can you use to control user privileges in SAP Hybris cloud for customer? 3 corrects. Organizational structure. Page Layout. Business configuration. Business role. Code list restrictions.

Which of the following elements is optional when you configure a service level?. Milestone. Alert when overdue. Ticket priority. Type of service.

Which scoping element from customer care do you select to enable SAP Jam as a knowledge base in SAP Cloud for customer?. Communication for customer care. Service request management. Business Performance Management. Service and repair.

Which of the following settngs are available in the service and social view of the administrator work center in SAP Cloud for customer? 3 corrects. Ticket templates. Organizational work distribution. Service levels. Ticket routing rules. Service ticket priorities.

Which of the following actions can you perform with the administration Adaption function? 3 corrects. Disable key user properties. Edit custom form and reports. Change my settings. Assign a page layout to achieve dynamic user interfaces. Create and extension field and define its properties.

Which of the following objects deliver a default approval process? 3 corrects. Campaign. Visit. Ticket. Opportunity.

From where can you consume spare parts in SAP ERP for use in an SAP C4C work ticket integration scenario? 2 corrects. Consigment stock. Special stock. Blocked stock. Plant stock.

How can you create a ticket form an active manintenance plan? 2 corrects. Automatically using a MDRO run. Manually using the trigger Manual run option. Automatically using a scheduled workflow. Automatically using a background job.

To which objects can you add an installed base? 2 corrects. Maintenance plan. Ticket. Contract. Visit.

Which of the following actions are supported by the e-mail communication channel? 2 corrects. Create activities from inbound e-mails. Create service tickets fron inbound e-mails. Broadcast e-mails to a group of individuals. Route unknown sender e-mails to a common box.

For which of the following business requirements would you use the presonalization feature? 2 corrects. An administrator wants to change a standard field label to a new value. A sales representative wants to modify the screen layout. A sales manager wants different screen layouts assigned to two different business roles. A service manager wants to arrange his ticket queue with assigned to as the first column.

Why do you create a business role? 3 corrects. You want to restrict drop down list values for a specific group of users. You want to standarsize system access. You want to perform fine-tuning activities. You want to make custom reports available on the home page. You want to set up a maintenance plan.

Which of the following actions can you perform using the administrator adaption fuction?. Validate values for an extension field based on another field. Create an extension field and define its properties. Enter default extension field values based on business logic. Create a code list restriction for standard and extension fields.

Which of the following platforms can you integrate out of the box with SAP C4C? 2 corrects. SAP JAM. Microsoft Sharepoint. Google docs. Mindtouch.

As and administrator, which of the following objects can you design in the business Analytics work center in SAP Cloud for customer? 3 corrects. Key figures. Dashboards. KPIs. Scorecards. Data sources.

Which of the following tasks can you perform using the fine-tuning activity for service processing? 2 corrects. Assign tickets to the last processor. Create or delete custom channels. Manage business tasks for employee support. Disable the profanity check for outbounds responds.

How do you create an assigment for a service technician in SAP service cloud?. Use a time report. Use a ticket routing rule. Use SAP Multiresource Scheduling. Use the resource Scheduler.

What objects is used in SAP Multiresiurce scheduling?. Demand. Service contract. Internal order. Service order.

To which of the following can you assign a custom report to control its visibility? 2 corrects. Acces context. Business role. User. Work Center.

In which of the following objects do you see the maintenance plan work center view? 3 corrects. Registered Product. Customer. Contract. Contact. Installed Base.

To which of the following are hotfixes applied?. To test tenants only. To production tenants only. To an individual customer tenant only. To a set of tenants.

Which of the following functions can you perform using the language adaptation tool?. Translate notes entered by user. Translate all buttons. Translate extension field labels. Translate work center and view labels.

In HTML5, what can you do using the field definition link? 2 corrects. Hide an extension field form the master template. Add an extension field to the page layout. Add an extension field to a data source. Add an extension field to a form template.

How do you restrict the completion of the main ticket when the related sub-tickets are still open?. By defining a code list restriction. By enabling scoping option. By activating fine-tuning activities. By creating a workflow rule.

You release an invoicing-relevant item with processing type part comsumption from technician stock from an SAP Cloud for customer work ticket to SAP ERP. Where are the quantity fields used? 2 corrects. The actual quantity is used in the billing request item. The actual quantity is used in the goods movement. The target quantity is used in the goods movement. The target quantity is used in the billing request item.

Which business objects can you add to a maintenance item in a time-based maintenance plan? 3 corrects. Spare part. Registered product. Contract. Functional location. Installed Base.

Where do you configure service levels in SAP Cloud for customer? 2 corrects. In fine-Tuning. In scoping. In Administration work center. In the service control center.

Registered products are dependent on which of the following scoping options in business configuration scoping?. Installed Base. Equipment. Installation point. Product Category.

What can you define when setting up a service contract in SAP Cloud for customer? 3 corrects. Call-of quantity. Covered objects. Usage restrictions. Billing milestones. Entitled parts.

To which objects can you add a registered products? 2 corrects. Sales order. Visit. Installed base. Service Ticket.

How does the integration of SAP Jam with SAP C4C benefit service agents? 2 corrects. They can create a ticket directly from SAP Jam. They can edit knowledge base articles in the agent workspace. They can view knowledge abse group updates in the feed pane. They can attach knowledge base articles to tickets.

What you can use to map the complex organizational structure of a large account in SAP Hybris Cloud for customer?. Organizational structure. Territoy Hierarchy. Account Hierarchy. Product Hierarchy.

What are reasons to integrate SAP Cloud for customer with SAP ERP and SAP CRM? 2 corrects. To enable real-time pricing for SAP Cloud from SAP on premise solutions. To improve the system performance of SAP cloud and SAP on-premise solutions. To run subsidiaries through SAP cloud solutions with shared master data. To update products and customer data from SAP cloud to SAP on-premise solutions.

What field controls how SAP ERP handles an item that is releases from SAP C4C work ticket to SAP ERP?. Invoicing method. Processing type. Scheduling relevant. Ticket type.

You want to launch the SAP ERP customer cockpit from SAP Hybris cloud for customer account to view transactions in SAP ERP. Which of the following integration approaches support this requirement?. Mashup. SOAP A2X Service. UI5 Widget. REST A2X Service.

You need to create a URL mashup on the account overview to open a google search. Which of the following elements are mandatory to configure the mashup?. Port type package. Port Binding. Description. category.