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A public sector agency recently implemented Public Sector Solutions for license and permit use cases. The agency is now planning to get certified for ISO 27001 compliance. One of the essential requirements for achieving this certification is demonstrating that enhanced security, data protection, and auditing capabilities are in place for their implementation. What Salesforce add-on product should a technical consultant recommend for the agency’s compliance use cases?. Setup Audit Trail.  Salesforce Shield.  Field History Tracking. D. Classic Encryption.

The Department of Disaster Assistance would like to use eSignature capabilities to send the agreements/contracts to its customers. Which eSignature providers are readily available without much coding/configuration using Public Sector Solutions toolkit?. eSignLive. Conga. Adobe Sign. DocuSign.

The Department of Disaster Assistance has received the approval to fund government agencies if a disaster occurs in their region. What is the best solution to capture the fund-related requirements, objectives, and supporting documents?. Utilize the “Business License Application” object to capture the details. Utilize the “Funding Program” object to capture the details.  Utilize the “Funding Program Request” object to capture the details.  Utilize “Fund’n9 Request” object to capture the details.

What are two possible use-cases for a FlexCard? (Choose two.). A widget to aggregate complex data models for quick-glance information. A widget to ask multiple pages of questions in the application form. A homepage widget to quickly launch common processes. A widget to perform in-line edits and calculations within a table quickly.

A government agency would like to ensure that fee calculations for its licensing programs are done automatically and correctly; the System Administrator needs to ensure that the data type must be currency. Where in the Expression Sets can the Administrator set the data type as Currency?. Under Add Resource in Expression Sets. Under OmniScripts and while setting options.  Under the Decision Table.  Entry Criteria for Process builder.

Bobahaven has implemented the Licenses, Permits, and Inspections modules of Salesforce Public Sector Solutions to enable their permit application and approval processes. Permits received over 12 months require additional manager sign-off before approval. For regulatory compliance, the application’s history and approval must be auditable. What will the technical consultant suggest to Bobahaven as the solution for this requirement?. Implement an approval process that routes an approval request to the user’s manager when the application duration is longer than 12 months. Implement a Flow to identify applications over 12 months and assign ownership of the application to the user’s manager for approval.  Implement Business Rules Engine to identify applications over 12 months and train staff to use Chatter to request approval from their manager.  Implement an approval escalation rule that escalates applications to the user’s manager when the application duration is longer than 12 months.

A Technical Consultant at the Department of Disaster Assistance is designing a solution for the eSignature related use cases. As part of the research, the architect discovered that Public Sector Solutions provide DocuSign integration without custom coding. Which of the three functionalities is readily available with this functionality? (Choose three.). Send a contract document for review and signatures. Automatically invalidate a contract document that is pending signatures if a new contract document supersedes it.  Ability/Request to update the contents of the documents before signing by the reviewer. Track the signed contract document and update the contract record status. Approval process to invalidate a contract document that is pending signatures if a new contract document supersedes it.

An agency plans to roll out Public Sector Solutions for implementing Licensing and Inspections. As part of the rollout strategy, one of the features they need to enable is Person Accounts. Which statement is true regarding Person Accounts?. Record Types are not supported for Person Accounts. The Person Account model uses the standard Account object to hold the details about a person. Person Accounts bring together fields from Opportunity and Contact. After Person Accounts is enabled in an org, it can be disabled again.

A government agency charges license fees for small businesses. The agency uses Public Sector Solutions to automate the license application process and dynamically calculate the license fee (based on multiple parameters, ex: revenue, industry type, etc..) for a specific business customer. Which public sector tools should be leveraged tor this use case?. Application form using Omniscripts and embed the license fee logic using integration procedures. Application form using Flows and embed the Business Rules Engine to derive the license fee in the process. Application form using Omniscripts and embed the Business Rules Engine to derive the license fee in the process. Application form using Omniscripts and embed the license fee logic using triggered flows.

A government agency runs various research and grant programs for scholars. They have decided to use the Individual Application object in Grants Management for Public Sector Solutions. Which Salesforce features must be enabled to support this use case?. Salesforce Flow. Product Schedule. Person Accounts. Custom Object for Applications.

A government agency using Public Sector Solutions often has to perform onsite visits for compliance inspections. Various internal teams across the government agency need to have visibility into and collaborate on inspections. Which Public Sector Solutions feature should be used to automate inspection tasks works and drive internal collaboration?. OmniStudio. Action Plans. Data Raptors. Business Rules Engine.

A Consultant has been asked to create a widget that aggregates and calculates information from multiple unrelated objects. Working with OmniStudio, which tool can accomplish this declaratively?. Integration Procedures. MuleSoft Integration. SOQL Queries. Apex Classes.

A customer wants to implement a customer community. Authenticated users will be able to log cases, manage their account and contact information, and apply/view their grant applications. What two security settings should be configured to ensure the community is secure and no extra information is available to the authenticated community users?. Set up Sharing Rules to grant authenticated users access to their Cases. Applications, and Accounts. Set Org-Wide Defaults for External Users to Hidden for everything. Set up Sharing Sets to grant authenticated users access to their Cases, Applications, and Accounts. Set Org-Wide Defaults for External Users to Private for everything.

Which three require set up to configure a License Authorization?. Business Type. Regulatory Authority. Inspection Type. Regulatory Authorization Type. Business Profile.

The City of Snaxboro has several License and Permit forms that are long and complex. Applicants often fill out these forms incorrectly and forget to submit key pieces of information, resulting in requests for more information on their applications. The city wants to use Public Sector Solutions and digitize these forms to increase the accuracy of information submitted by applicants and reduce processing times. What three recommendations should a Technical Consultant provide to the city to achieve this?. Add spaces in the names of each of the elements. This ensures improvement to OmniScript's load time. Create a PDF form and integrate it with the Public Sector Solutions application intake form process. Review the application forms and find logical points in the process that can be broken into shorter steps. Review the application forms and try to replicate them as much as possible in a single step using OmniScripts. (Analyze all the application forms and create simple, reusable OmniScripts for processes that are repeatable.

Which Experience Cloud template contains pre-configured components for Licensing and Permitting use cases?. Public Sector Solution Template. There is no pre-configured template. The customer Account Portal template. The licenses and Permits template.

Apublic sector agency Is looking to digitize Its operations for Emergency Response. As the technical consultant on the project, the expectations are to roll out a public facing portal that allows citizens to submit a simple emergency request with some basic information. Which two are the correct approaches a consultant should take to meet these objectives?. Build a digital experience site using pre-configured emergency response management (ERM) specific template. Create a custom Case Record Type and leverage a prebuilt Contact Support Form. Build a digital experience site using the Help Center template based on the agency's requirement. Leverage prebuilt Emergency Service Request flow.

Bobahaven has previously implemented Salesforce Service Cloud to… Constituent self-service digital experience. This was implemented previously ….. now ready to implement the public sector Solutions License, Permits… What is the right solution for this requirement that minimizes customization and site…. Create a new Applications digital experience using the licenses and permits Experince … components to the experience site. Create new pages and deploy components such as OmniScripts and FlexCard within the …. Create a new Application digital experience using the Licenses and Permits Expression …as OmniScripts and FlexCards to the new experience site. Create OmniOut components and deploy them to the existing Help Center experience site.

What 2 core Salesforce Clouds is Public Sector Solutions based on?. Service Cloud. Experience Cloud. Marketing Cloud. Admin.

A government agency is implementing Public Sector Solutions and their intake officer is looking to create a document checklist and review business license applications only. The agency is looking to create a document type for business license applications using the Intelligent Document Automation (IDA) and restrict the record access to the intake officer only. What are the three steps a technical consultant should configure to satisfy the agency's use case?. Assign permissions and permission sets for application forms. Enable Intelligent Document Automation. Turn on Document Checklist. Create a document type under Notes and Attachment. Create a Document Type.

A Consultant supports the City of Snaxboro in setting up a new Licensing & Permitting system. The City is already using Public Sector Solutions for Emergency Response Management capabilities and is planning to use the Licensing & Permitting capabilities available in the same Salesforce instance. Which of the following configurations directly impacts the City's Salesforce licensing cost?. Configuring more than ten different OmnlScript Application forms and making them available on an Experience Site for external users to apply. Configuring an Application Object Usage Record to track the number of applications processed for License & Permit Management and Emergency Response Management. Configuring Business Regulatory Authorization Type Dependencies for external users to view on the Experience site when searching for a specific Permit to apply for. Configuring multiple record types for the Individual Application and the Business License Application for both License & Permit Management and Emergency Response Management.

A government agency recently implemented Public Sector Solutions to drive efficiency in its licensing programs; they are leveraging OmniStudio in their implementation. Post-implementation, some stakeholders still have efficiency concerns with certain parts of licensing processing. Which OmniStudio feature could a technical consultant recommend to identify potential areas for further Improvement?. OmniStudio Tracking Service. Field tracking services. Event Monitoring. Roll Up libraries.

A Public Sector Organization (PSO) would like to enhance its publicly available website, built in Experience Cloud, to allow constituents to report their concerns about someone's health or safety. The PSO is already using Public Sector Solutions. The requirement from the PSO is that the constituent should be able to report their concerns both as authenticated users and anonymously. Additionally, internal staff should be able to separately track their investigations and any follow-up in a separate Case. Leveraging Public Sector Solutions functionality, what configuration should the Technical Consultant use to meet the requirements?. Use the Complaint Case and Case objects. Use record types on Case, one for the constituents and one for internal staff. Use the Public Complaint and Case objects. Use a custom object for the Complaint with a lookup relationship to Case.

A user called in for a status update on their application. In reviewing the application, the caseworker has come to find out that the application was incorrectly prioritized. The case worker's supervisor advised the case worker to check the decision log to see exactly why the application was prioritized the way it was. However, the caseworker cannot see the component even though the Administrator has confirmed it is on the page layout. What should the Administrator check for next?. Verify that the case worker has the Decision Explainer Permission set. Verify that the case worker has the Rules Engine Runtime permission. Verify that the case worker has OmniStudio Admin permission. Verify that the case worker has OmniStudio User permission.

A public sector agency is leveraging the Business Rules Engine for its Licensing & Permitting implementation. The agency needs to allow multiple permits for a single application, and the permit fee is calculated based on the type of permits selected. Which two steps would a technical consultant use to address this use case?. Add a Lightning Component to query and Aggregate the total value of all permits. Add an Aggregate step to the group and add the SUM function. Provide Permission Sets to users for the Expression Set and Lightning Component. Add an Aggregate Group to the end of the Expression Set.

When configuring an inspection, the administrator wants a violation record to be automatically generated when an inspector indicates that a standard requirement failed or an issue was identified. What is the recommended approach for configuring the inspection to achieve this requirement?. Create a new violation type record and associate it with an appropriate Assessment Indicator Definition. Select the "Auto-generate" checkbox so it will generate a V record whenever the AID fails. In the "Results" picklist field of the Inspection Assessment Indicator Object, edit the "Fail" and "issue" picklist values and select the "Violations" checkbox for the values to generate a V record when selected. Build an auto-launched Flow that will get all the assessment questions in an inspection. For each question that has a result marked as "Issue" or "Fail", generate a V record. In the AP Template, xxxxx.

A government agency does not have a universal requirement for storing a grantee's data after a grant has been fully disbursed and closed. Some grantees may ask to have their data maintained if involved in legal proceedings. How can a government agency best comply with the grantee's request for historical data storage while at the same time adhering to the request not to use/process the historical data?. Export the grantee's data to retain it. Keep the data in Salesforce and make it invisible to the users and system to restrict the processing of the data. Assign the data to a specific public group and make those records inactive. Export the grantee's data to retain it. Then, delete their data from Salesforce.

A government agency wants to provide the ability for an external customer to apply for a grant They require data about the applicant their financial status, project plans, and other details, which must match the structure of their paper form lo comply with the Paper Reduction Act. The expectation is that there will be a lot of interest in this grant, and a high volume of applications will occur. It is also required to have pixel-perfect branding of the application within us authenticated website. What tool(s) would be required to provide an application form like experience to enter this data?. OmniChannel, Flows, Apex, and DataLoader. Scripts, Einstein Al, Assessments, and Grants. OmniScripts, DataRaptors, Integration Procedures, and FlexCards. Application Form, Lightning Web Components, Communities, and Applications.

A government agency is evaluating the use of Public Sector Solutions. Their legacy solution has been in place for over 20 years; many of their current processes and files are still manual and paper-based. The agency would like to digitize and automate more of its processes and files going forward. Which Public Sector Solution should a Technical Consultant recommend for this use case?. Workflows. Smart Forms. Business Rule Engine. Intelligent Document Automation.

A Public Sector Organization (PSO) would like to deploy a digital experience that enables constituents to sign up for volunteer projects. Which Permission Set License should be assigned to a volunteer to allow them to sign up?. Community Response for Public Sector. Emergency Response for Public Sector. Volunteer Management for Community. Public Sector for Community.

A customer wants to define a specific set of three documents that are required for a business application. They want to provide a checklist that is easy for the applicant to know what needs to be uploaded and manage the uploads easily, but they also want to be consistent with requiring these documents for every business application. What are the three steps required to do this?. Create three Document Checklist Items specifying the required document types for the Action Plan Template & Publish it. Create three Tasks specifying the required document types for the Action Plan Template & Publish It. Create an Action Plan Template with Target Object as Business License Application. Create three Document Checklist Items specifying the required document types tied to the Business License Application. Create a flow automation to auto-associate the published action plan template to new Business License Applications as they are created.

A customer has specific steps/tasks that need to be performed every time a new Business License Application comes in. The following actions must be completed: •The applicant must upload an image of their driver's license •The license reviewer must perform a background check within five business/working days •The license reviewer must enter the background check results into an external system manually within two business days of completing the background check •The license reviewer must provide a recommendation to the approver to approve/reject the application & submit it for review •The license reviewer may add additional steps/tasks for a particular application as needed Which statement is true regarding Action Plan Templates relative to the business requirements above?. An action plan template can be created (or the business license application object, and a document checklist item for the Image upload can be created. The reviewer users cannot create their own tasks within a predefined action plan template. Action plans cannot have tasks with due dates dependent upon prior tasks within the action plan. A document checklist item for an action plan template cannot be created.

A government agency would like to ensure that the calculation for ……. Correctly; the System Administrator needs to ensure that the … Where in the Expression Sets can the Administrator set the data …. Entry Criteria for Process builder. Under Add Resource in Expression Sets. Under the Decision Table. Under OmniScripts and while setting options.

Bobahaven has purchased the Licenses, Permits, and inspections modules of Public Sector Solutions and Is eager to transform its constituents' experience by providing authenticated digital permit applications and self-service for constituents Bobahaven's marketing team has provided the consultant with branding guidelines and asset files. The project sponsor has indicated that while brand standards are important to comply with, the speed to market of this constituent digital experience is a higher priority. Which two Experience Site templates will the consultant select for building and deploying an authenticated digital experience with some custom branding but with an emphasis on an accelerated development timeframe?. Select the BYO (Lightning Web Runtime) template and deploy custom-built Lightning Components. Select the Licenses and Permits Experience Site template, and customize the theme. Select the Help Center Experience Site template, and customize the theme. Select the BYO (Aura) template and deploy a mix of custom-built Lightning Components with standard components.

A public sector agency plans to use Public Sector Solutions for grants management. There are no in-house developers in the agency, and they are worried that some of the installation steps may potentially require development skills and the use of developer tools such as VS Code & SalesforceDX. Which steps for Public Sector Solutions setup and installation require the use of such developer tools?. Activate DataPack OmniScripts and Integration Procedures. Installation of OmniStudio Package in the org. Deploy the DataPack Lightning Web Component Files to the Org. Download Public Sector Sample DataPacks from Process Library.

A govemment agency recently implemented Public Sector Solutions to drive efficiency in its licensing programs; they are leveraging OmniStudio in their implementation. Post-implementation, some stakeholders still have efficiency concems with certain parts of licensing processing. Which OmniStudio feature could a technical consultant recommend to identify potential areas for further Improvement?. OmniStudio Tracking Service. Field tracking services. Event Monitoring. Roll Up libraries.

After a grantseeker has submitted an application for review. Foodvania needs to review the Funding Request and allocate the funds appropriately. For audit purposes, all expenditures must be tracked according to how the money was disbursed (Mortgage arrearage. Utility assistance, etc.). Which two would the consultant build to handle this request utilizing Public Sector Solutions(PSS)?. Recommend using PSS with the Nonprofit Success Pack. Recommend using PSS with the Outbound Funds Module. Recommend using PSS with the Grants Management product. Recommend using PSS with FinancialForce Accounting.

A government agency has implemented an eSignature solution and has chosen DocuSign as the vendor. As part of the nonfunctional requirements, the system needs to poll the status of signed envelopes. What is the best way to achieve this requirement?. Use the ContractDocumentStatusScheduler Apex class to schedule and poll DocuSign for statuses of envelopes submitted as part of the eSignature process. Use the ContractStatusScheduler Apex class to schedule and poll DocuSign for statuses of envelopes submitted as part of the eSignature process. Use the REST API provided by DocuSign to poll the status of a particular envelope. Use the ContractEnvelopeStatusScheduler Apex class to schedule and poll DocuSign for statuses of envelopes submitted as part of the eSignature process.

A large government agency is looking to transform its legacy systems using Salesforce. The agency routinely disperses loans to small and medium businesses using a public portal and the number of users can scale up to more than 100 million in the future. The agency is planning to use Experience Cloud to build this public portal. Considering the number of users, what license types should they consider using?. Customer Community. Channel Account. Customer Community Plus. Partner Community.

A Technical Consultant is implementing an experience site for a government agency where they will be accepting grant applications during a specific window of time. The Technical Consultant expects a high volume of interest in this grant offering. What three steps or tools should be leveraged to ensure the solution can support this surge?. Perform UAT testing to find defects in the code. Set up IP restrictions to control who can access the website and when. Identify expensive processes to offload to asynchronous processes. Implement CDN and waiting rooms. Analyze and test the application for the expected load with a load testing tool.

Bobahaven has previously implemented Salesforce Service Cloud to... Constituent self-service digital experience. This was implemented previously ..... now ready to implement the public sector Solutions License, Permits... What is the right solution for this requirement that minimizes customization and site.... Create a new Applications digital experience using the licenses and permits Experince ... components to the experience site. Create new pages and deploy components such as OmniScripts and FlexCard within the ... Create a new Application digital experience using the Licenses and Permits Expression ...as OmniScripts and FlexCards to the new experience site. Create OmniOut components and deploy them to the existing Help Center experience site.

a public sector agency implemented Public Sector Solutions for meeting licensing, permitting, and inspection requirements. The inspection team has requested to make a few changes to the existing inspection form. The System Administrator is unable to see the 'Edit" button for the Action Plan template and hence unable to make any changes. Edit option needs to be added to Action Plan template page layout. System Administrator doesn't have 'Edit' permissions to Action Plan template. Once published, an Action Plan template cannot be changed. Action Plan template changes have to be requested to Salesforce support team.

A Public Sector Organization (PSO) is implementing Public Sector Solutions. It has a requirement that they would like to keep a list of assessment indicators that their teams will use during inspections and have those indicators mapped to regulatory codes that team members can reference. Leveraging the Public Sector Solutions data model, how can the Technical Consultant meet the requirement for the PSO?. Create a master-detail relationship between Regulatory Code and Assessment Indicator. Use the Regulatory Code Assessment Indicator junction object. Use the Assessment Indicator Regulatory Code junction object. Create a lookup relationship on both objects to a junction object called Regulatory Code Map.

A government agency does not have a universal requirement for storing a grantee's data after a grant has been fully disbursed and closed. Some grantees may ask to have their data maintained if involved in legal proceedings. How can a government agency best comply with the grantee's request for historical data storage while at the same time adhering to the request not to use/process the historical data?. Export the grantee's data to retain it. Keep the data in Salesforce and make it invisible to the users and system to restrict the processing of the data. Assign the data to a specific public group and make those records inactive. Export the grantee's data to retain it. Then, delete their data from Salesforce.

Bobahaven has implemented Public Sector Solutions to manage constituent applications for permits and licenses. However, they have noticed their call center is receiving a large number of phone calls asking similar questions about the new permit and license application processes. Bobahaven is looking for advice on providing up-to-date information about permit and license processes to constituents so their call center inbound call numbers can be reduced. Which solution would allow constituents to find answers to the* questions before beginning the application process while reducing implementation and maintenance costs?. Implement Salesforce Knowledge, and publish articles to the Bobahaven public website CMS via outbound API calls. Implement Salesforce Knowledge, and publish articles to the Bobahaven public website via Lightning Out. Implement Salesforce Knowledge, and publish articles to an unauthenticated Experience site page for constituents. Implement Salesforce Knowledge, and publish articles to an authenticated Experience site page for constituents.

A government agency is planning a Public Sector Solutions implementation. What are three main constraints that government agencies often have in project implementation?. Workshops, Schedule and Cost. Scope, Tools and Cost. Scope, Resources and Cost. Scope, Schedule and Cost.

What are the two key document types that a consultant might be asked to produce for Public Sector Solutions implementation? Choose 2 answers. Budget Plan. Functional requirements specification (FRS). Marketing Plan. User Stories.

A government agency plans to implement Public Sector Solutions for its licensing needs. They plan to leverage Business Rules Engine (BRE) to customize the solution to meet their business needs. Which statement correctly describes the relationship between Expression Sets and Decision Matrices in the context of BRE?. Decision Matrices perform a series of calculations using matrix lookups and user-defined variables and constants. Expression sets call decision matrices, which are tables that allow Implementing of complex rules in a systematic, readable way. Expression Sets match input values to a table row and return the row's output values,. Expression sets and decision matrices accept XML input from and return JSON output to, OmniScripts.

A government agency wants to implement the Licenses, Permits, and Inspections modules of Public Sector Solutions. The agency needs to issue licenses and permits to two different sets of constituents; business constituents and private constituents. The agency would like to roll out licenses and permits to their business constituents first, followed by the private constituents at a later date. What data model and implementation strategy should a technical consultant recommend to the government agency for this use case?. Implement the Business Account and Contact data model for business constituents now, and implement the Person Account data model for private constituents at a later date. Implement the Business Account and Contact data model for business constituents now, and implement the Household Account and Contact data model for private constituents at a later date. Implement both the Business Account and Contact data model for business constituents and the Person Account data model for private constituents at the same time. Implement both the Business Account and Contact data model for business constituents and the Household Account and Contact data model for private constituents at the same time.

A customer wants to view multi-level data related to an Account, such as all the inspections performed and the regulatory violations found. They want to see this on the Account page layout. Use an Aura Lightning component. Use a Lightning Web component. Use a Hierarchical View component. Use an AppExchange component.

Bobahaven has implemented the Licenses, Permits, and Inspections modules of Salesforce Public Sector Solutions to enable their permit application and approval processes. Bobahaven's contact center management team has noticed an increase in complaints to the contact center regarding lengthy application response times. Bobahaven has asked for guidance on identifying applications that are taking longer than the published Service Level Agreement (SLA) for approval times and proactively resolving these to improve the constituent experience. What should a technical consultant recommend to Bobahaven to solve this problem?. Implement Entitlements and Milestones for Applications, including internal notifications and escalations after the application has breached the agreed SLA. Implement Entitlements and Milestones for Applications, including internal notifications and escalations when the application is about to breach the agreed SLA. Implement Cases with Entitlements and Milestones, including internal notifications and escalations when the application is about to breach the agreed SLA. Implement Cases with Entitlements and Milestones, including internal notifications and escalations after the ''application has breached the agreed SLA.