Desafio UX 1_95

Cloud Kicks wants to create a site for its customers to manage events regardless of the device they are using. Which best practice should be used to provide this experience?. Create a responsive user interface. Develop a separate native mobile app for Android and iOS. Launch two different interfaces from the same page.

Which part of the Salesforce Lightning Design System (SLDS) should be used to create visual consistency with regard to alignments, grids, spacing, and typography?. Component Blueprints. BEM Naming Classes. Utility Classes.

A UX Designer has completed usability testing on a newly designed case management system and has gathered many observations from the test participants. What should the UX Designer consider while presenting the findings?. Be specific about the issues testers encountered. Report only the new issues, and omit already known bugs. Include the names of participants in the report.

A UX Designer is asked to build a solution in Salesforce to accommodate a call center's process and make it easier for them to log complaints. How should the designer illustrate the existing process, including the pain points and opportunities?. Observe the complaints process and create a business process diagram. Observe the complaints process and create a journey map. Observe the complaints process and create a prototype.

Cloud Kicks (CK) wants gamified learning content for its internal users and leadership. CK wants to create a custom product training as a part of the experience. What should be recommended?. In-app prompts to provide access to video content. Sandbox to experiment with the product. Enablement Site to build and assign custom modules.

What is a goal of usability testing?. Showing users how to use the design in the right way. Learning about the user's behavior and preferences. Identifying the best variation of a page.

A UX Designer is evaluating whether to perform a moderated or unmoderated usability study on their prototype solution to gain user feedback. Which reason would lead the designer to choose a moderated study?. Follow-up questions can be asked to obtain further information about the issues participants may encounter. Sessions can be completed at any time and anywhere. It is less expensive and time-consuming to conduct.

Cloud Kicks has updated its logo and wants it prominently displayed on its Digital Experience site. Where does their UX Designer need to code to update the logo?. Visualforce pages. Page headers. Email templates.

Cloud Kicks wants to use Paths for onboarding its sales representatives. Which Path feature should be used to add onboarding value?. Integrated buttons to automate approvals. Actions and recommendations component. Key fields to complete before next Path stage.

A UX Designer is customizing the look and feel of a site using Experience Builder and needs to choose a color for the text and the background of the buttons. Which accessibility guideline should be considered?. Adaptable. Distinguishable. Navigable.

A UX Designer is working on a series of custom Salesforce components for a new website. In which way could the designer accelerate the visual design process?. Use separate stylesheets to make implementation easier. Build a custom layout in Salesforce and export the underlying code. Leverage the Salesforce Lightning Design System (SLDS) using UI kits or plugins.

Cloud Kicks hired a UX Designer to help improve the design of its Experience Cloud site. The company knows the interface needs updating but is unsure about what should be done. Which tool should the designer utilize first?. Heuristic Evaluation. Low-Fidelity Prototype. Design Template.

Cloud Kicks wants its Salesforce app to represent company branding and comply with Web Content Accessibility Guidelines (WCAG) 2.1. What should they consider about themes and branding?. Salesforce automatically updates the selected brand color to make it accessible; this should overridden to select the colors manually. There is a default WCAG complaint Salesforce color theme; only brand color can be updated. The color palette is auto-generated based on the brand color to be WCAG compliant.

A UX Designer is attending a sprint planning session as part of their team's Agile ceremonies. Which methodology could the designer be asked to use to roughly estimate the work required for each item?. Sprint Backlogging. Prioritization Matrix. T-shirt Sizing.

Cloud Kicks (CK) has made a commitment to incorporating human-centered design and is now collaborating with its Sales team to redesign some of its key sales processes in Salesforce. Which conceptual approach would describe CK's new design solutions?. V2MOM. Agile. Desirable, Feasible, Viable.

Cloud Kicks (CK) is going mobile and wants to ensure its Salesforce app aligns with company branding. Which element could be customized in the Salesforce app to match CK's branding?. Search bar layout and loading page background. Background image and focus link color. Brand color and loading page logo.

Cloud Kicks (CK) has hired a UX Designer to help with the design of its Experience Cloud site. CK wants to understand the structure and layout of the navigation menu. Which activity should the designer use while card sorting?. Compare two versions of the navigation menu mockups to see which performs better. Have users sort the cards based on similar categories or groups. Arrange pages in the navigation menu by alphabetical order.

What are the foundational principles from the Web Content Accessibility Guidelines (WCAG)?. Perceivable, operable, understandable, robust. Useful, effective, efficient, reliable. Desirable, feasible, viable, affordable.

Cloud Kicks (CK) is implementing its brand style guide using out-of-the-box Experience Builder features. CK wants to avoid custom solutions. Which declarative option could be used?. Apply brand fonts and colors. Use a different template. Update global CSS.

A UX Design team is doing a review of a new Lightning Web Component (LWC). They are following the Salesforce Lightning Design System (SLDS) block, element, modifier (BEM) naming conventions. Which class does NOT follow this convention?. slds-avatar_circle. slds-box. slds--size-1-of-2.

A UX Designer interviews a user who spends most of their time moderating forums, enforcing community standards, and providing member support. Which Salesforce persona does this user align with?. Site Admin. Community Manager. Support Manager.

Cloud Kicks wants to prevent its sales agents from being able to save a new account unless they have entered the phone number in the correct format and with the correct number of digits. A validation rule would then prevent the new account from saving. Which method should be used to improve the user experience in the simplest way while preventing errors?. Set a prompt to display on the page using In-App Guidance. Set field-level error message to display on the page. Mark the field as Required.

A UX Designer is creating a one-to-many or many-to-one relationship between two objects. Which kind of relationship should the designer use to link the two objects?. Master-Detail. Hierarchical. Lookup.

Cloud Kicks (CK) wants to build a custom component for a complex opportunity process. CK's UX Designer is creating a three-step flow with modals and needs to select the main buttons for the "Continue", "Cancel", and "Back" actions. Which set should be chosen to adhere to the Salesforce Design System guidelines for button usage?. Brand button for "Cancel" and "Continue"; Neutral button for "Back". Neutral button for "Cancel" and "Back"; Brand button for "Continue". Brand button for "Continue", "Cancel", and "Back".

A UX Designer wants to remotely collect feedback from hundreds of users on tasks or activities that do not require much imagination or emotion. Which testing approach should be used?. Online surveys. Usability study. A/B Testing.

A UX Designer is tasked with ensuring Lightning App Builder apps are mobile-friendly, including interactive elements. What should be the minimum touch screen target size for interactive elements on mobile devices?. 24 pixels wide x 24 pixels tall. 44 pixels wide x 44 pixels tall. 64 pixels wide x 64 pixels tall.

Cloud Kicks is launching a new Salesforce org and wants to test its levels of accessibility, including keyboard navigation. Which detail could be verified by testing keyboard navigation for accessibility?. Tabbing order is logical. Keyboard actions provide audio feedback. Actionable items are highlighted in a specific color.

Cloud Kicks is making inclusive design a priority for its communities and customers. What are the three inclusive design action-oriented principles?. Recognize imperfection. Learn from diversity. One size fits one. Recognize exclusion. Learn from diversity. Solve for one, extend to many. Recognize diversity. Learn from experts. Focus on one person.

A UX Designer at Cloud Kicks wants to utilize a design thinking approach for the design of new customer services. Which approach combination encourages more creative problem-solving?. Divergent and convergent. Agile and efficient. Simple and innovative.

Cloud Kicks wants to improve its Salesforce org to provide tailored functionality that enables sales representatives to provide quick, competitive pricing and close deals faster. What is the benefit of Lightning Console Apps in this scenario for the sales representatives?. They can organize items in the utility bar. They can add records to Favorites. They can complete actions with a single click.

Cloud Kicks is considering whether it should implement the Standard Salesforce Navigation or use the Console for its Sales team. What is one requirement that could lead to recommending the Console?. Need for viewing multiple list views at the same time. Ability to toggle between multiple records. Work that is mostly in the field.

A UX Designer wants to adopt scalability and consistency by no longer hard-coding values in designs, such as hex values for colors and pixel values for spacing. What should be used or created to leverage named entities that apply design attributes to components and applications?. Utility Classes. Design Tokens. Design Patterns.

Cloud Kicks asks its UX Designer to create a B2B sales portal that can easily integrate customer relationship management. Which Salesforce solution should be used?. Commerce Cloud. Experience Cloud. Sales Cloud.

It is recommended to carefully consider which demographic data and for what purpose is fed into an AI model. Which reason explains this?. To avoid societal bias. To avoid unconscious confirmation bias. To avoid interaction bias.

Cloud Kicks' digital support representatives have different needs and requirements for Knowledge articles than customers. Customers need to see: • Some Knowledge articles, not all • Articles organized in different categories • Different fields than support representatives Which consideration should be made when determining how to present Knowledge articles to each audience?. Separate articles should be written for each audience, with only relevant information. Page layouts or permissions can display only the fields needed for each audience. Topics within a customer site must be organized the same as internal data categories.

Cloud Kicks plans to release a new Salesforce product to its employees, who all have different backgrounds and experience levels within Salesforce. Which onboarding design best practice would best support the product release?. Provide written help documentation as the single source of truth for learning about new features. Identify the message, audience, and purpose for content. Create pop-ups to give users a full visualization of a product.

The UX team at Cloud Kicks is examining the user interface of the company's customer-facing portal that runs on Experience Cloud. They want to determine the portal's compliance with recognized standard usability principles. How should this be accomplished?. Intuitive Review. Heuristic Evaluation. User Testing.

A UX Designer needs to declutter the Highlights panel for a custom object's Lightning page. The team that uses this object explained there are too many action buttons; only specific actions are used for each status of the record. Which Lightning Record Page feature should be used to solve this problem?. Audiences. Dynamic Forms. Dynamic Actions.

A UX Designer wants to inform user stories based on user value and development effort. Which method should be used?. Card Sorting. Prioritization Matrix. Customer Journey Map.

Cloud Kicks is displaying Knowledge articles on a site with a colored background. A UX Designer is asked to evaluate Web Content Accessibility Guidelines (WCAG) level AA for normal text. What is the minimum color contrast ratio that would pass these guidelines?. At least 7.0:1. At least 3.0:1. At least 4.5:1.

Cloud Kicks is planning to build a custom Lightning Web Component (LWC) that needs to be implemented quickly. Where should the team go to explore Lightning component code, documentation, and specifications?. Salesforce Extensions for VS Code. Design Tokens on SLDS website. Components Library on developer.salesforce.com.

Cloud Kicks has a text information-rich Salesforce org. The company wants to maximize the content on every screen because most of its employees use laptops with limited screen space. Which global user interface setting should be used to solve this problem?. Comfy Display Density. Compact Display Density. Enable Collapsible Sections.

A UX Designer wants to conduct customer interviews as part of discovery research. Which best practice should be followed while conducting these interviews?. Ignore vague or general answers. Engage in a friendly and informal way. Analyze findings in the moment.

Cloud Kicks has a content-rich set of record pages and wants its UX Design team to organize and consolidate them. Which Salesforce Lightning Design System (SLDS) component should be used to organize and consolidate content?. Data Tables. Modals. Tabs.

Which goal would be important in undertaking a Consequence Scanning exercise before launching a new product?. Reframe the product objectives from multiple, diverse perspectives. Encourage team well-being through collaboration. Identify the best angle for positive launch press coverage.

Cloud Kicks (CK) has identified that its individual agents send out messaging and communication that is often not aligned with the company's overall branding and communication style. Which Salesforce Solutions should be implemented to help CK deliver consistently branded content at every touchpoint?. Distributed Marketing and Journey Builder. Email Builder and Customer 360. Service Cloud and Letterhead.

Cloud Kicks (CK) wants to better deliver products to its customers. CK's UX Designer has an innovative solution but is struggling to get the team to visualize where and why it fits into what the customer does. Which technique should be used?. Personas. Storyboards. High-fidelity Prototype.

Cloud Kicks' administrator has a requirement to make the user experience for a complex process more engaging for internal users. Which Salesforce functionality should be used?. Lightning Survey. Process Builder. Screen Flow.

A UX Designer creates a set of patterns and guidelines for including visual indicators letting a user know which form fields are required. Which Usability Heuristic is being used in this case?. Visibility of system status. User Control and Freedom. Error diagnosis and recovery.

Cloud Kicks (CK) has been tracking the details of its storage facilities in an Excel sheet, where each facility is represented as a row and the details about each facility are represented by columns. How should CK store this information in Salesforce?. Objects to represent facility details and fields to store storage facilities. Objects to represent both storage facilities and facility details. Objects to represent storage facilities and fields to store facility details.

Cloud Kicks (CK) allows its partners to manage leads and opportunities. CK's relationship manager has requested that partners are able to quickly browse and see their opportunities segmented by key attributes: If the opportunity is closing within 2 weeks If it is valued at more than $100,000 Which approach should be used in Experience Builder to enable this?. Create a custom Lightning Web Component using a data table for each key attribute. Allow each user to create a filter for each key attribute and link to the opportunities list view. Configure a pre-filtered opportunity list view for each key attribute with the partner group.

A UX Designer is limited to one standard Order record page layout in Sales Cloud. It is shared between internal and external users. Which page layout feature should be used to control the visibility between users?. Audience Targeting. Field-Level Security. Dynamic Forms.

A UX Designer is hired to help create a brand new app for the AppExchange with a human-centered approach. Which strategy will most likely strengthen employee relationships the most?. Create a first draft in a design team and then share it for feedback with employees. Send an anonymous survey to collect ideas from across the whole company. Invite employees from different departments and create a journey map together.

Cloud Kicks (CK) wants to provide employees with quick access to apps, objects, and other items in the Salesforce mobile app. Which navigational feature should CK use?. Personalized Navigation Tabs. Console Navigation. Utility Bar.

Cloud Kicks requires a custom image to be added to a record detail page, making it easier for the company to visually identify its current membership level. Which platform tools should be used to achieve this requirement?. Formula Field, Static Resource, and Object Page Layout. Image Field, Dynamic Form, and Lightning Record Page. Lightning Components, SLDS Icons, and Compact Layouts.

A UX Designer has been tasked with designing a custom Lightning Web Component (LWC) that uses the Salesforce Lightning Design System (SLDS). Where on the SLDS website should the designer find accessible HTML and CSS used to create components along with implementation guidelines?. Component Blueprints. Design Tokens. Development Tools.

A Sales team is having trouble interacting with Contact records in Sales Cloud. They cannot find the information they need, and many of the visible record fields are not relevant to sales activities. On top of that, they complain the page load time is very long. Which approach should be recommended to improve their experience?. Run the Salesforce Optimizer App to identify fields not in use. Move all unused fields to a separate section at the bottom of the page. Implement In-App Guidance to help users focus on the most important fields.

What is the relationship between inclusive design and accessible design?. Accessible and inclusive design are both methodologies based on guidelines. Inclusive design is a methodology and accessible design is based on guidelines. Accessible design is a methodology and inclusive design is focused on the outcome.

Which feature is provided in the Salesforce Lightning Design System (SLDS) for designers and developers?. A library of Lightning Web Components. Semantic and accessible component markup. ES6 JavaScript modules and plugins.

Cloud Kicks (CK) has a new Portal landing page built with Experience Builder. Upon review, CK does not think the company's brand experience is translated into the user experience; however, CK does confirm the Theme was set up correctly. Which additional UX elements should be reviewed to influence the brand experience?. Visual Design, Harmony, and Responsiveness. Visual, Content, and Interaction Design. Shapes, Interaction Design, and Typography.