Desafio UX 3_83

Cloud Kicks has already identified its user personas and is working with a UX Designer who wants to synthesize what the company knows about its users to create a shared understanding with the rest of the organization. Which tool should the designer use?. Executive Summary. Empathy Map. Prioritize Backlog.

A UX Designer presents a creative design approach to solving end-user problems, beginning with identifying their needs and ending with creating solutions that meet those needs. Which approach is being followed?. User Experience Design. Communication Design. Human-Centered Design.

The Client Service team at Cloud Kicks is having issues when editing an order record. The validation rule returns a top-of-page error indicating two other fields must be provided to validate and save the order changes. How should they efficiently find the correct fields?. Update the validation rule with help text informing the User of field requirements. Replace the current solution with two independent Validation Rules and select 'Field' as the error location. Replace the error message with In App Guidance to bring the user's attention to the missed fields.

Cloud Kicks wants to create a new service experience, increasing user satisfaction for internal and external users. Which tool should a UX Designer use to document a user's archetypical characteristics, goals, common tasks, and pain points?. Storyboards. Personas. User Stories.

Cloud Kicks (CK) has not yet migrated to Lightning Experience but wants to leverage the Salesforce Lightning Design System (SLDS) in its Salesforce-based custom applications. What solution should CK's designers use to deliver applications with a consistent Lightning Experience look and feel?. Include the SLDS package available in NPM. Import the standard design tokens in their stylesheet. Import Lightning stylesheets in Visualforce.

Which document should be the source of truth for consistency when implementing a company's brand on Salesforce?. The company's style guide. The company's design system. The project's design principles.

Cloud Kicks wants its users to know when a new feature is enabled or available with a short video explaining the new feature. What should be recommended?. Utility bar with embedded video. Docked prompt using In-App Guidance. Custom home page component that loads a video resource.

Cloud Kicks wants to plan out the strategy for an upcoming discovery phase. Which practice should be considered?. Understand the problem before moving to solutions. Write up user stories for the potential solutions. Assess personal knowledge and assumptions on what end users want.

A UX Designer is analyzing their Experience Cloud site, enabled for Knowledge articles, and is using the Featured Topics component to display content. Which UI configuration should be used to further individualize each featured topic?. Select and upload images that represent each featured topic. Choose from a list of Salesforce icons for each featured topic. Pick a custom color value for each featured topic.

Financial advisors should be able to access a customer's record in Sales Cloud and see all potential business opportunities related to each individual customer. The bank does not have any corporate or business customers at this time. How should a UX Designer suggest the bank represent its customers within its Salesforce instance?. Case Object. Lead Object. Account Object.

A UX Designer is planning out the Cloud Kicks' website redesign using Experience Cloud and will help guide discovery. Which output of the discovery process should be prepared?. Journey Maps. User Stories. Interactive Prototypes.

A branding and marketing team wants to customize the theme in the external customer support site to match the style guide requirements. What should be the recommended next step?. Link a company style sheet. Create a custom-scoped CSS style sheet. Configure the Experience Builder Theme panel.

A UX Designer determines that the usability of their company's Salesforce org could be improved if there was a tight relationship between the objects Container and Container Bids. For example, Container Bids should be deleted automatically whenever its associated Container is deleted. Which type of relationship should be used to optimize the link between Container and Container Bids?. Master Detail. Hierarchical Lookup. Many-to-one Lookup.

Cloud Kicks' support agents need to interact with customer information stored in several different objects when handling cases submitted from their web form. In which way could the agent experience be made more efficient?. Open links in new windows when agents click on details from case widgets. Use Salesforce Flow to help complete fields required for case closure. Design custom Lightning Web Components for the customer to complete.

A UX Designer wants to build on a human-centered design by focusing on more than just an individual person and is considering engaging, connected, and social value-driven solutions. What is the designer practicing?. User Experience Design. Relationship Design. Service Design.

A UX Designer is considering the design of a record creation screen for the custom object Appointment. Appointment records have two record types: Virtual and In-Person. Virtual appointments may have different virtual meeting software options, each with fields specific to it. Which consideration should be made when creating this record using Dynamic Forms?. A separate layout is needed for each record type. The fields available for inline editing in list views are determined by Dynamic Forms. The field section component will not be available on mobile devices.

A realty company provides a way for customers to shop for homes and contact real estate agents online. The company's brokers use some of the Salesforce standard functionality to track home buyers. Which two standard Salesforce objects should be used in this experience?. Account and Contact. Case and Contact. Opportunity and Contact.

What is a benefit of inclusive design?. Reducing friction for users in achieving their goals. Tailoring a solution to one type of user. Creating a lowest-common-denominator design.

A group of sales users needs to be guided step by step through a new process using Floating or Docked Prompts. Their administrative team wants the ability to see the adoption of this assistance via Reports and Dashboards. What out-of-the-box feature should be recommended?. In-App Guidance. Walkthrough App from AppExchange. Screen Flow.

Cloud Kicks (CK) has finished conducting research and has synthesized the findings. CK now plans to collaboratively redesign services with stakeholders to address issues uncovered in the study. Which process should be used?. Service Usability Testing. Service-Blueprinting Workshop. Pitch Session.

A UX Designer is adding an icon without a visible, descriptive label to an interface using a Salesforce Lightning Design System (SLDS) Component Blueprint. Which attribute should be used to ensure the icon complies with accessibility requirements?. href. class. title.

How should they prepare for the next phase?. Create a business model canvas. Return to users for feedback. Prioritize user stories.

During discovery, a UX Designer finds that most sellers like the idea of using the utility bar for easy access and productivity. Which standard use case could be recommended for using the utility bar to enhance the user experience?. Perform common tasks without navigating away from the page. Access to view a list of records favorited for quick access. Better user experience on mobile devices.

A UX Designer is creating an experience to help organize content into collapsible sections. Which Lightning component should be used?. Lightning Toggle. Accordion. Dynamic Actions Bar.

A UX Designer wants to use the Salesforce Lightning Design System (SLDS) to create consistent user interfaces across Cloud Kicks' various platforms. On which three platforms could the designer use SLDS resources?. Azure, Visual Studio, .NET. AWS, Aura, iOS. Heroku, Visualforce, Android.

When designing a custom component that includes a clickable magnifying glass icon in a Lookup field, what should be used as the alternative (alt) text?. Finder. Magnifying glass. Search.

A UX Designer is asked to design a responsive page. When screen resolution changes, the content of the page should expand across columns or wrap and push itself onto new rows. Which Salesforce Lightning Design System (SLDS) utility provides the most flexible system to meet these requirements?. Float. Grid. Alignment.

Cloud Kicks wants to implement its company colors in all UI components, like buttons and icons, using a custom theme. How does the Salesforce Lightning Design System (SLDS) ensure the UI components align with the theme?. Design tokens prefixed with "brand". 35 libraries loaded from a static resource. CSS Hex colors.

A UX Designer needs to restyle a <lightning-modal /> Lightning Web Component (LWC) to meet brand guidelines. Which key consideration about that LWC should the UX designer be aware of?. Only the main Lightning Modal component can be styled using styling hooks. Only the body, footer, and header helper components can be styled using styling hooks. The modal cannot be styled using styling hooks.

After conducting user interviews, a UX Designer finds that an equal amount of users prefer to use the Comfy density setting as the Compact density setting while viewing record details. Which approach should be avoided by developers when building custom components to make sure their components take advantage of this setting?. Using the var SpacingMedium design token in CSS to set spacing. Using REM-based spacing values when styling components. Using existing Lightning Components such as the card or page header.

Cloud Kicks wants to determine whether or not the Experience Cloud site it is launching is intuitive. Their UX Designer is going to conduct a usability study. What should be one of the first steps when planning this study?. Recruit the right participants. Write a test plan. Define the goals of the study.

Which would be considered a responsive design best practice?. Specifying breakpoint sizes. Using interaction models. Creating a mobile-specific site.

Cloud Kicks has identified that users are getting anxious over a multiple- step custom Screen Flow with no way of visualizing its completeness. What should be done to improve the user experience?. Create a Progress Indicator component that displays the flow's relevant stages. Configure a Status Tracker component to show all possible stages. Set up a Salesforce Path with Guidance for Success.

Cloud Kicks' research team provides its UX Designer with a readout stating the design for the solution does not properly account for use by visually impaired people. How should the design be updated?. Design a separate version of the portal for visually impaired people. Optimize for color contrast-ratio and screen-reading technology. Ensure Health Insurance Portability and Accountability Act (HIPAA) standards and guidelines are followed.

Cloud Kicks has asked its UX Designer to optimize Salesforce to help the IT help desk team quickly resolve the team's queued Cases. What Salesforce-based approach should be recommended to quickly show the appropriate cases to IT help desk team members?. Add a Case Assignment component to the team's home page configured to show cases assigned to the logged in team member. Add a List View component to the home page configured to show a custom list view filtered to show assigned and open cases. Add a Case Inbox component to the home page configured to show assigned and open cases.

Cloud Kicks has requested feature enhancements as a result of user acceptance testing. A. In which way could the changes be effectively analyzed and implemented?. Create a prioritization list and develop high-priority enhancements first. Develop all enhancement requests in a sandbox environment before going live. Determine the change in scope and impact of each enhancement request.

The Service team at Cloud Kicks has complained about having too many list views available, making it hard to find the relevant ones. In which way could their experience be most effectively improved?. Remove low value list views from public view. Update Sharing Rules so users only see records they need to see. Allow users to manage public list views.

Cloud Kicks has an existing customer Experience Cloud portal that is performing well. Which has the highest probability of increasing customer engagement?. Choosing personalized branding. Customizing page layouts. Recognizing peers with badges.

What is one benefit of asking the user to think aloud during a user test?. Creates a natural situation for the user. Eliminates any unbiased user behavior. Allows the user to share a raw stream of thought.

A UX Designer wants to use Paths to provide guidance about which activities sales representatives should be doing at each stage of the opportunity lifecycle. Which element could be used in the Path's Guidance for Success sections?. Rich Text, images, and links. Merge Fields. Progress Indicator.

A UX Designer wants to quickly plan and communicate the intended page layouts of a community portal. Which tool should they use?. UL Mockups. High-fidelity Prototypes. Wireframes.

Which step should a UX Designer take to create and deliver responsible and transparent AI technology?. Provide clear explanations of Al predictions or recommendations. Collect as much data from the user as possible for a catered experience. Deliver an internal session to showcase Al making data accessible to all users.

A UX Designer has identified the Case Solver as a key user persona for Cloud Kicks' Service Cloud instance. Which activities should be considered while designing the Case Solver experience?. Troubleshooting customer issues and logging activities. Training other agents and editing knowledge articles. Viewing the status of cases and analyzing campaign metrics.

Cloud Kicks is considering using Learning Paths functionality to assign learning content to employees as part of its onboarding process. Which feature could be assigned to learners?. Trailhead modules. Hands-on challenges. Superbadges.

A UX Designer at Cloud Kicks has been asked to gather insights for a newly released feature at scale from a specific set of users in the flow of their work. Which approach should be used?. User Interviews. In-App Feedback. Survey.