Desafio UX Set3

A UX Designer wants to quickly mock up Salesforce User Interface experiences using a collection of prebuilt components. The designer needs Salesforce Lightning Design System (SLDS) resources for their designs and prototypes such as base components, tokens, and design patterns. Which tool or installation should best support their needs?. Lightning Design System Unmanaged Package. SLDS Validator. Sketch Plugin.

Cloud Kicks' Sales team needs In-App Guidance for key functions and processes so they can maximize their time. In which way should a UX Designer customize the Salesforce Help Menu to meet this request?. Show a site map of all the content. Create a docked prompt based on new feature rollouts. Provide links to external resources, such as training videos or a company dictionary.

An organization must be digitally accessible to enable social opportunity. What are three core principles of Web Content Accessibility Guidelines (WCAG)?. Understandable, Operable, Robust. Accessible, Inclusive, Flexible. Simple, Consistent, Clear.

Following a human-centered design process approach, Cloud Kicks is preparing a user feedback session for an app that is not performing as anticipated. In what way could confirmation bias be avoided?. Allow the user to explore the application without specific questions regarding which tasks to perform. Ask open-ended questions staying away from questions regarding feelings. Ask specific questions about known pain points to confirm your hypothesis.

A UX Designer wants to ensure new Salesforce users are given the appropriate onboarding experience. Which In-App Guidance customization is available to be used?. Set prompt permissions. Select prompt font. Specify prompt scheduling.

A UX Designer at Cloud Kicks has the requirements and some user scenarios but wants to test how a new feature will be received by the user. What should the designer create and show to the user to test the content and structure of the new feature?. Wireframe Prototype. User Flow. Heuristic Review results.

Users from a small group within a Sales team have complained about an object that is often used only by them that has not been added to their Lightning app. Due to the small volume of users, the administrator is not considering creating a new app for them. Which Salesforce feature should be suggested to improve the end-user experience?. Create a custom action on a Dashboard. Personalize the navigation bar. Add the object's related list to the Home page.

Which resources of the Salesforce Lightning Design System (SLDS) could be used to make custom applications look like Salesforce?. Fully functional components. Guidelines for voice and tone. Blueprints and tokens.

UX Designer is creating a site for delivery within Experience Builder for a customer who has strict requirements to stay focused on out-of-the-box styling and components only. Which method would deliver a branded experience?. Use the theme editor to adjust fonts, text case, colors, and site logo. Configure which social media links to display in the footer. Display custom variations of pages based on user behavior.

Financial advisors should be able to access a customer's record in Sales Cloud and see all potential business opportunities related to each individual customer. The bank does not have any corporate or business customers at this time. How should a UX Designer suggest the bank represent its customers within its Salesforce instance?. Standard Person Account Object. Standard Lead Object. Standard Opportunity Object.

The UX Designer at Cloud Kicks is considering using a custom Lightning component to fulfill a specific business requirement. Which best practice should be considered?. Create HTML markup and link the SLDS stylesheet via Static Resource. Exhaust the list of available base Lightning components in the Component Library. Always use the SLDS Blueprint markup over base Lightning components.

Cloud Kicks is incorporating Relationship Design principles into its business model and customer offerings wherever possible. Which principle would represent their company strategy?. Reframing products in terms of outputs over outcomes. Prioritizing engagement over number of impressions. Highlighting product benefits over uncovering customer needs.

A realty company provides a way for customers to shop for homes and contact real estate agents online. The company's brokers use some of the Salesforce standard functionality to track home buyers. Which three standard Salesforce objects should be used in this experience?. Contact, Address, and Property. Account, Person Account, and Contact. Lead, Contact, and Opportunity.

What should a UX Designer use to design responsively within the Salesforce Lightning Design System (SLDS)?. Design Tokens. Grid System. Component Blueprints.

A UX Designer wants to communicate the value of diversity, inclusion, and equality in design. Which business outcomes represent these values?. Inclusive recruitment, lower market share, and less employee turnover. Economic growth, greater market share, and less employee turnover. Critical investing, more employee turnover, and greater market share.

Which consideration should be made when conducting a Consequence Scanning workshop?. Consider company OKRs when designing features of a product. Bring together a cross-functional group with varied experiences. Examine a product for potential inclusivity after it has been built.

Cloud Kicks has identified a Trusted Advisor persona as their primary focus for the next iteration. Which key business process defining their work should be analyzed to make sure the delivered experience fits their needs?. Maintaining relationships with existing customers. Managing sales pipeline and forecasting. Customizing and administering Salesforce.

How would a UX Designer differentiate between voice and tone?. Voice reflects personality, and tone is the way in which one speaks. Voice reflects frequency and tone is one's pitch. Voice is how one speaks, and tone reflects personality.

Cloud Kicks has identified that its users are having difficulty figuring out where to look on a web page due to the number of design elements. What is one consideration that should be made to improve the visual hierarchy of the page?. Proportion, keep all elements a similar size. Hierarchy, larger elements need to be up top. Scale, using relative size to signal importance.

A UX Designer wants to explore sample code for Lightning components and see how changing to code affects the visual appearance in real-time, without deploying any code to a Salesforce org. Which resource should help accomplish this?. Developer Center’s Lightning Component Library. Lightning Design System Website. Sandbox Org.

Cloud Kicks needs functional components that will be used on many pages. The components need to be consistent with the look and feel of Lightning Experience. What does the Salesforce Lightning Design System (SLDS) provide that will ensure consistency?. Experience Lightning Components. Lightning Component Builder. Component Blueprints.

Cloud Kicks (CK) wants to create an external-facing site where users can: Manage and submit cases via the web. Browse and search Knowledge Base articles. Contact Support via live chat. Which cloud should be used to design an appropriate solution for CK's users?. Commerce Cloud. Service Cloud. Experience Cloud.

A UX Designer is creating a custom To-Do List component to replace the standard Salesforce one. Their developer is using a parent-child Lightning Web Component (LWC) structure to build the component, creating a parent component for the list and a single repeated child component for each To-Do Item within the list. Which impact of the LWC's Shadow DOM should be considered when designing or developing the stylesheets for these components?. Using a Light DOM child component prevents the CSS styles from being inherited by the child items. The CSS styles defined in the parent list component are inherited by the child items. The CSS styles defined in the parent list component are not shared with the child items.

A sales representative needs to quickly see key fields whenever viewing an opportunity. Which standard Salesforce feature would allow these fields to be available when they are viewing a record?. Custom LWC. Tabs. Compact Layouts.

Cloud Kicks (CK) has begun a new project to update its Experience Cloud site. The company knows the interface needs improvement and wants to independently audit its current website to check for possible usability issues. Which activity should the designer perform?. Task Analysis. User Shadowing. Expert Review.

Cloud Kicks (CK) is going to launch a new Salesforce process for its Customer Service team. After launch, CK wants to ensure the process is working well for its customer service representatives. Which Salesforce tool should be used to track and measure the adoption of the new process?. In-App Guidance. User Engagement Dashboards and Reports. Google Analytics.

Cloud Kicks' marketing development representatives need to process incoming leads. Understanding the typical lead to opportunity process is essential to the design. Which three new records would typically be created when they convert a lead?. Account, Opportunity, Order. Converted Lead, Opportunity, Activity. Account, Contact, Opportunity.

A UX Designer is creating a customer support site in Experience Builder that will be internationalized across 12 different countries. Which design considerations should be made when planning for this site?. Country flags used as links to represent languages provide an ideal way to switch between locales or languages for users. Users in some countries can perceive the colors differently; there might be a need to adjust color contrasts for proper visibility. There are different writing directions (right to left vs. left to right) and layouts need to be adjusted accordingly.

Cloud Kicks wants to visually represent stages for opportunities within the sales process. Which Salesforce Lightning Design System (SLDS) component should be recommended?. Feed. Path. Progress Indicator.

In which way could the usability of accordion elements be improved in a mobile environment?. Use the Back browser button to collapse content. Move an expanded section to the top of the screen. Expand the first section by default.

A UX Designer is asked to design a new component built on Salesforce Lightning. ‘What should be their first step?. Import the appropriate Salesforce design tokens into their design software. Find and review relevant AppExchange packages. Become familiar with the Salesforce Lightning Design System (SLDS) component blueprints.

A UX Designer at Cloud Kicks is having difficulty getting its developers to see why the design changes would improve the user experience. How should the designer help mitigate pushback from developers?. Share research notes from previous projects with them. Get buy-in from the development lead first and let them persuade others. Work together on setting up UX indicators.

A UX Designer has created two different user interface designs for a new marketing landing page expected to have several thousand visitors. The landing page has a contact form on it, and the designer wants to know which design produces the most form completions. Which testing method should be used?. Eyetracking. Field Studies. A/B Testing.

A UX Designer at Cloud Kicks (CK) recommends a Salesforce Console application for CK's service representatives. The service representatives work on multiple support cases per hour, accessing them via queues, calls, or live chat. Which console navigation feature would NOT be relevant to the designer's recommendation?. Split view shows a list view at the same time as user's workspace. Multiple subtabs can be opened beneath a single parent record. Lower-resolution monitors will have a better user experience.

Cloud Kicks wants its Discovery team to help explain the relationships between process steps and business teams. Which type of process map should they produce?. Cross-Functional Map. Detailed Process Map. Journey Map.

Cloud Kicks wants to drive engagement on its website. Which Salesforce feature should boost B2C engagement?. Marketing Cloud Personalization. Experience Cloud. Marketing Cloud Account Engagement.

The UX Designer at Cloud Kicks is asked to make the website size and content adjust to the screen size, platform, and orientation. Which design should the designer use?. Progressive. Responsive. Adaptive.

A UX Designer wants to customize the end user's Salesforce app experience. Which administrative capability should be used for mobile navigation menu setup?. Menu tabs can be based on different user types. Menu tabs visibility is based on user location. Menu tabs can be Visualforce and Lightning pages.

A UX Designer has recently released a feature on Experience Cloud and wants to know if the feature was successful and tracks usability over time. Which research methodology should be used?. Quantitative. Qualitative. Inductive.

A UX Designer has been asked to improve Salesforce adoption among sales representatives at Cloud Kicks. After conducting stakeholder and user interviews, the designer finds there is no clear, consistent sales process. What should the designer do next?. Implement In-App Guidance in production to drive sales rep adoption. Survey the sales reps to identify which sales process they prefer. Conduct a workshop with stakeholders to align on the current state and build consensus.

A UX Designer is testing a new feature. Which criteria should the designer consider when selecting users for testing?. Traits similar to customer personas. Traits similar to friends and family. Traits of the most common demographic and ability.

Cloud Kicks wants to apply branding to its current Salesforce org, currently using Lightning Experience. The look and feel must follow company design guidelines. Which declarative design properties should be used to achieve this?. Create a custom Theme in Themes and Branding, selecting logo, brand colors, and images. Choose one of the built-in Salesforce themes closest to the design guidelines. Design a custom Branding set in user interface, selecting a logo, colors, and font type.

A UX Designer needs to create a visual representation of a user's series of steps to achieve a meaningful goal. Which UX design method should be used?. User Persona. Wireframe. User Flow.

A UX Designer is going to create a custom app for a new team of service agents. Which part of the user interface specific to the app could be customized?. Utility items for a mobile view. Tabs within the app's navigation bar. Icons for custom objects.

A Development team is not valuing the results of a usability testing session. How should acceptance of the results be increased?. Include links to best practice articles for each finding. Transparently share how much effort has already been invested into the sessions. Invite team members to observe usability sessions.

During user interviews, a UX Designer discovers that the most common daily task for users is to look for and view commonly used reports using the global search bar. What should be done to improve their experience?. Add a new Navigation tab for each report they use. Update the Home page with access to commonly used reports. Add the reports to Global Actions for quick access from any page.

Cloud Kicks (CK) is planning its Einstein Bot implementation and has identified common issues the bot can resolve. CK has determined that extensive technical planning is needed for bot effectiveness and customer satisfaction. Which additional element(s) would be essential?. User interface planning. Training and support planning. Voice and tone planning.

Service agents are complaining that the new custom object to track reservations has too many fields and is cluttering their layouts. All of the fields are necessary, but they would like to display fields and sections of the record as individual components on the page layout with visibility depending on where they are in the reservation process. Which feature should be recommended?. Dynamic Forms. In-App Guidance. Flow Builder.

A UX Designer is in the process of designing a new page layout for a custom object in Salesforce. How should the designer ensure the best end-user experience?. Group similar fields using sections. Include all potentially useful fields. Make field labels and API names identical.

What are Salesforce's core design principles when making design decisions?. Effortless, Insightful, Attentive, Humble. Clarity, Efficiency, Consistency, Beauty. Integrity, User Control, Feedback, Metaphors.

Which elements of visual design should be used to better translate style and branding guidelines?. Typography, Color, Imagery. Wireframes, Personas, Blueprints. Sketching, Wireframes, Storyboards.

A UX Designer wants to understand the mental model of employees who have requested a new internal community. The brief specifies what the employees should be able to do on the site, but the designer needs to suggest a suitable information architecture that matches user expectations. Which technique should be used?. Cognitive Walkthrough. Mind Mapping. Card Sorting.

Cloud Kicks' development team is working on the build of a new custom component using VS Code. They often have new CSS classes and properties conflicting with the Salesforce Lightning Design System (SLDS). What should simplify working with SLDS in Lightning Components?. Install SLDS creator from AppExchange. Install SLDS Validator extension for VS Code. Install Lightning Design System Plugin for Sketch.

Cloud Kicks wants to modify one of its custom Lightning Web Components so that its administrators can change the functionality or styling depending on what page the component is used on. Which feature should be recommended?. App Builder property. Styling hooks. Audience page variations.

A sales representative wants to personalize their own user experience. Which recommendation should be made to provide more intuitive access to regularly used content?. Customize the Home page theme. Set up Quick Links in the Utility bar. Personalize the Navigation bar.

What would it mean for the user when designing perceivable content?. The content should only be presented in a visual format. The content should only be presented in an audio format. The content should be presented in a way that can be convertible between different formats.

Cloud Kicks (CK) has an Unlimited Edition Salesforce org. CK's UX Designer has identified that dynamic dashboards could be a useful tool to improve org usability and experience. How many different dynamic dashboards could they create?. Up to 50. Up to 10. Unlimited.

A UX Designer has created a new form for a call center that takes special delivery information from its customers. The designer wants to ensure the call center staff finds the form easy and intuitive to use. Which kind of testing should be conducted to validate this?. Qualitative. Survey. Usability Testing.

Cloud Kicks is going to conduct surveys with users to better understand their purchasing habits. Their UX Designer wants to get the most accurate view of customers' purchasing behaviors using these research methods. Which response bias should the designer be aware of when trying to avoid positively skewed results?. Objectivity Bias. Acquiescence Bias. Recency Bias.

Cloud Kicks wants to incorporate human-centered design across its organization. Which practice should be adopted?. Observing user behavior. Creating requirements based on company OKRs. Rapid prototyping prior to ideating.