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Universal Containers (UC) has a business model that involves B2C as well as B2B customers. A group of B2B customers has recently signed a contract with UC that would allow them to start working with the UC Support team in resolving low-severity B2C customer issues. How should UC use Experience Cloud to accomplish this goal?. Create a digital experience for B2C customers, a partner portal for B2B customers, and use the internal CRM org for employees. Create a digital experience for B2C customers and employees, and another one for B2B customers and employees. Create a digital experience for B2C customers and add B2B customers to the internal CRM app to work with internal employees. Create a single digital experience for B2C customers, B2B customers, and employees.

Cloud Kicks has packaged its Customer Support Community. The community includes navigation menu items that link to standard and custom objects. Which two points should the Experience Cloud consultant consider when reviewing the package?. Custom list views for standard objects are not included as dependencies. Custom list views for custom objects are included as dependencies. Custom list views for standard objects are included as dependencies. Custom list views for custom objects are not included as dependencies.

Ursa Major Solar is utilizing audience targeting for specific components in its portal. Which two considerations regarding audience targeting are true?. Audiences are unable to be assigned to the components in the template header and footer sections. You can only have three audiences. Record-based criteria are unable to be assigned to a component or branding set. Available domains are created in the Administration workspace and associated with a community through a custom URL.

Which three topic types can be used in an Aura site?. Navigational Topic. Featured Topic. Content Topic. Deleted Topic. Standard Topic.

No More Homelessness (NMH) recently launched a public site. The Support team has received feedback that some of the articles aren't showing up in the search results for unauthenticated or guest users. How can NMH ensure that articles are shared with all guest users?. Create a custom profile for Public access. Create a custom permission set for Public access. Select "Visible in Public Knowledge Base" at the article level. Select "Public" organization-wide default for the article type at the org level.

A manager at Ursa Major Solar is responsible for creating and editing only the community users for the Partner Community they have recently set up using Experience Cloud. However, the manager is able to make organizational changes to the user records of the internal users as well. What could be the possible issue here?. The manager has been given the Manage Profiles and Permission Sets permission. The manager has been given the Manage Customer Users permission. The manager has been given the Manage External Users permission. The manager has been given the Manage User permission.

Cloud Kicks (CK) recently launched three Experience Cloud sites for North America, Europe, and Asia Pacific regions. The community managers have installed a Salesforce Communities Management package and are getting useful insights on peer-to- peer collaboration and engagement. During the community managers' weekly meeting, the community manager for Europe mentioned that the preconfigured insights reports cannot be used for their Experience Cloud site. What is the reason for this issue?. The Experience Cloud site for Europe has more than a million users. The Experience Cloud site for Europe is not using Chatter which is needed to use the preconfigured Insights reports. The preconfigured insights reports need to be modified to meet GDPR requirements. The community manager for Europe does not have system administrator privileges.

Ursa Major Solar (UMS) is using the Customer Account Portal template where both customers and employees can log in to view information about the company. UMS would like the Home page to showcase internal resources at the top for its employees, and would like self-help resources to be available for logged-in customers. UMS wants to exclude employee resources from the layout of the Home page when customers are logged in. Which functionality should UMS utilize to showcase the Home page in different ways?. Page Variations. Case Feeds. Developer Console. Sharing Sets.

By defining roles, permission sets, or profiles, Knowledge article visibility can be controlled by using which functionality?. Org-Wide Defaults. Data Category Visibility. Automatic Topic Assignment. Content Management.

Dreamscape Flowers (DF) is a well-known global brand with a large network of partners in various regions. DF currently has a number of manual processes with varied complexity. Some of these processes involve partner lifecycle management that DF is looking to automate as part of a broad digital transformation initiative. In what three ways can Salesforce Partner Relationship Management (PRM) help DF?. Automating partner onboarding process. Providing reports and dashboards access to partners. Digitizing historical content. Helping partners manage their payments and file taxes. Preventing channel conflict.

The administrator of the Universal Containers customer site has been making changes in a sandbox and needs to push the changes to production. The administrator is comfortable with point and click changes but is not comfortable with managing code or more technical items. How should the administrator ensure the changes make it accurately to production?. Use Dataloader to migrate the site from sandbox to production. Use the ExperienceDeploy API to push the site to production. Create a change set, upload it to production, and deploy the change set. Rebuild the site from scratch in production.

Universal Containers (UC) is implementing a community for its retailers. How can UC give retail store managers access to the records owned by their peers and subordinates?. Give retail managers Super User access. Email retail managers best practices on how to manually share data. Put retail managers in a manager role. Set OWD to public, and manage access via Apex Sharing.

Which three considerations should be made when using Criteria-Based Audiences?. Components in the template header and footer sections cannot be assigned to an audience. Record Type criteria cannot be assigned to a component. Domain criteria are not available in sandbox or Developer Edition orgs. Salesforce must be contacted if you need to use the domain criteria in sandbox or Developer Edition orgs. Up to 2,000 audiences can be created.

Ursa Major Solar (UMS) would like authenticated Experience Site users to see cases, quotes, contracts, and Knowledge articles appear in search results, but the Search Results component is only returning Knowledge articles. How should UMS configure its search results to yield the desired results?. On the Home page, in the property editor for the Hero component, adjust the Hero Type to "Call to Action" instead of "Search". In Salesforce Setup, under the Experience Site users' profile, adjust the system permissions to allow for multiple objects in search results. On the Search page, select the appropriate objects in the property editor for the Search Results component. On the Search page, switch the Search Results component with Global Search Results and select the appropriate objects in the property editor.

The system administrator at Cloud Kicks (CK) has deactivated their Experience Cloud site to do some maintenance and cleanup. How should the administrator ensure that CK customers do NOT receive a welcome email when the site is once again active?. Remove all profiles from the site's membership and add them again after the site is activated. Disable the Send welcome email checkbox for the site. Use Data Loader to remove all members' email addresses. Use the new Service Not Available (SNA) feature.

Dreamscape Flowers (DF) has a community for its flower growers. DF now wants to create communities for its franchisee network as well as direct B2C customers as part of a company-wide digital transformation. Other subsidiaries of DF are also undergoing digital transformation and are interested in setting up similar communities based on DF's approach. In what two ways can Lightning Bolt help DF accomplish this?. Lightning Bolts can be distributed and reused. Lightning Bolts can help organize, manage, and reuse digital content. Lightning Bolts can help reduce implementation time. Lightning Bolts can help minimize licensing and provisioning cost.

A consultant wants to use ExperienceBundle to deploy their Experience Cloud site, but is unable to retrieve it. What is causing the issue?. A change set containing the Network needs to be deployed. The site has not yet been published. The "Enable ExperienceBundle Metadata API" setting needs to be checked. A custom site template needs to be created.

Ursa Major Solar would like to make an external user a Site Moderator. What are two of the several moderation permissions available to assign an external user in order for them to be a Site Moderator?. Manage Setup. Access Sharing Sets. Manage Experiences. Access Experience Management.

Ursa Major Solar would like to use three Record Detail components on a page to display object details for the Account, Case, and Opportunity objects for the user who is logged in to the company's portal. When they drop the components on the page, they are not getting the desired results. What is causing this issue?. The Record Detail component will only show record details for the Case object. The Record Detail component is a custom component and was not configured correctly. The Record Detail component populates the recordID associated with the object for the page template, so this component will not work for this use case. The Record Detail component populates the recordID associated with the object for the page template, so this component will only work on the Home page template.

Ursa Major Solar (UMS) has seen exponential growth in recent years. The incoming call volume to the support center has gone up exponentially as well, and is now reaching unmanageable levels. What should UMS consider to help the situation?. Create a self-service community using Customer Service template. Create a smart queue router using Service Cloud template. Create virtual support agents using Chat Bot template. Create a peer-to-peer forum using Self Service template.

Cloud Kicks wants to allow site users to tag site content with custom tags or member-created topics. Which two permissions must be enabled for site users in Setup to accomplish this?. Tags Allowed. Member Can Access Topics. Create Topics. Assign Topics.

Which two Community licenses allow records to be shared with a criteria-based sharing rule?. Customer Community Plus. Customer Community. Partner Community. Customer Portal.

Cloud Kicks has noticed its new Experience Cloud site is taking a long time to load. Which tool should the system administrator use to troubleshoot the problem?. Experience Cloud Performance Profiler. Salesforce Community Page Optimizer. Lightning Page Maximizer. Cloud Network Optimization Bolt.

Which Lightning App Builder component informs support agents working in the Service Console what actions a customer has taken on an Experience Cloud site?. Customer Insights. Community View. Experience Tracker. Einstein Customer.

Universal Containers (UC) maintains multiple customer-facing sites, but only one profile for all customer users. No customer has access to more than one site. Which step should the UC system administrator take to grant customers access to the appropriate site?. Assign the profile to the site membership. Create and assign a permission set to the users and site. Enable the Customer Identity profile or permission set. Add user to the All Customer Portal Users public group.

loud Kicks (CK) has a subscription model to send new sneakers to customers every month. Customers log in to the CK site, where they can manage their accounts, manage and create cases, and submit refund claims. CK also provides access to articles from its Knowledge base. Which template should CK use to give customers the access they need?. Microsite. Account Portal. Build Your Own. Help Center.

Universal Containers (UC) is building a new self-service site for its large global customer base. Customers will be posting questions, viewing Knowledge articles, downloading warranties, opening tickets, and registering their recent purchases. Purchases are stored in a custom object. UC is considering using the Customer Service template for the site and External Apps license for the customers. Which limitation could cause a potential issue for UC?. External Apps license does NOT download documents out-of-the-box. External Apps license does NOT allow access to cases. External Apps license does NOT allow access to custom objects. External Apps license does NOT allow self-registration.

Universal Containers is looking to onboard three new partners to the community. • Each partner should have a branded experience containing their colors and logo. • Gold and Silver partners should have access to the Leads Inbox component, but Bronze partners should not. • Bronze partners should not have access to the Leads tab. How should an administrator solve for these requirements?. Create a separate community for each partner with audience targeting,. Create branding sets, audience targeting, and a custom Navigation Menu component. Create branding sets, audience targeting, and navigation menu targeting. Create branding sets, a separate page variation for each partner, and a custom Navigation Menu component.

Northern Trail Outfitters (NTO) would like to create a public Knowledge base for the general public to be able to view articles, manuals, and FAQs. Which template should NTO select when building its site?. Help Center. Partner Central. Customer Account Portal. Customer Service.

Universal Containers (UC) has a customer portal so that customers can manage their shipping. UC has several sharing rules in place and uses the External Account Hierarchy to assist with data access in its biggest customers. One of UC's large customers, Cloud Kicks, has recently acquired Northern Trail Outfitters. Sales wants to merge these two accounts, but they are getting an error. What could be the cause of the error?. Accounts with active Experience Cloud users cannot be merged with another account. The user trying to merge the accounts does not have the Merge Portal Roles permission. The user trying to merge the accounts does not have the System Administrator profile. Accounts used in an External Account Hierarchy cannot be merged with another account.

Universal Containers (UC) has a B2C customer department that uses person accounts to track and manage all B2C customers. UC has set up a B2C site using Salesforce Experience Cloud. The VP of B2C business wants to enable self-registration on the portal so customers can create their own user accounts. What should the Experience Cloud consultant at UC recommend so that the new users self-registering on the B2C site are captured as person accounts in Salesforce?. Create a custom self-registration page and Apex handler that creates a person account for each user self- registering on the portal. Restrict the Account record type access to Person Account record type only for the Site Guest User, so any account created is by default a person account. Use the standard self-registration configuration under Experience Workspace that assigns users to a default business account, and then build a trigger on Account to create person accounts for each user. Use the standard self-registration configuration under Experience Workspace and leave the default Account field empty.

What is the most efficient way that a Salesforce Admin can create a single Experience Cloud Site user from a Contact?. Use Data Loader to add the Contact in Salesforce as a Customer user. Email the Contact a link to the Self-Registration page for the site. Enable the Contact in Salesforce as a Customer user. Enable the Account as a Customer Account so all Contacts in that Account become Customer users.

Northern Trail Outfitters (NTO) is building a digital experience for its independent researchers who will be collaborating with NTO's staff and other researchers on their research work. Which user visibility setting needs to be enabled at a minimum?. Site User Visibility. Guest User Visibility. None. Portal User Visibility.

Cloud Kicks (CK) is planning to introduce a User Acceptance Testing (UAT) process to ensure quality. UAT will take place in Partial and Full sandboxes. CK has also set up the Salesforce Content Delivery Network (CDN) for its domain in production environment. What should CK keep in mind about Salesforce CDN?. Salesforce CDN is only supported in Full sandbox environments. Salesforce CDN is only supported in Developer sandbox environments. Salesforce CDN is supported in all sandbox environments. Salesforce CDN is only supported in one sandbox environment.

AW Computing is using the Build Your Own (LWR) template to create a site for its customers. The site will showcase blog posts written by AW Computing thought leaders. Which component should the site creator use to dynamically populate the site with blog posts as new ones are added?. CMS - Single. Grid component with list views. Grid component with CMS Collections. CMS Connect (JSON).

Universal Containers (UC) would like to create a site for its existing customers. The site will contain articles, manuals, and FAQs. The site will also contain access to UC's Contracts object specific to each customer and the ability for customers to update their billing information, requiring them to log in to the site to access any information. Which template should UC select when building its site?. Partner Central. Customer Account Portal. Help Center. Customer Service.

Universal Containers (UC) wants to create a self-service site for its existing and prospective customers. The site will contain articles, blogs, manuals, and FAQs. Users will be able to ask questions and answer other users' questions on the site. Which two Experience Cloud features should UC focus on as it starts building out the site?. Guest user and public access settings. Public Site Connect. Document Library Model (DLM). Feeds.

Northern Trail Outfitters has an Experience Cloud site using the Customer Service template. They have noticed that many questions take a long time to receive a response or go completely unanswered. Which functionality would allow questions to get internal visibility?. Create moderators for each topic. Tell users to submit a case for unanswered questions. Limit the number of questions posted per day. Enable Escalate to Case.

Cloud Kicks (CK) uses 550 (Single Sign-On) for its customer portal. The customer portal is built on the Customer Service template which uses LDS (Lightning Design System) and has public pages that use Lightning Web Components. CK has also set up the Salesforce Content Delivery Network (CDN) for its domain, which CK is planning to change. What is a potential impact of changing the Salesforce CDN? A. Changing the Salesforce CDN affects SAML SSO settings for all custom URLs in that domain. Changing the Salesforce CDN impacts definitions of all Lightning Web Components used in public pages. Changing the Salesforce CDN impacts the AppExchange packages in the org that use Documents object. Changing the Salesforce CDN overwrites LDS defaults.

Cloud Kicks (CK) wants potential customers to use self-registration to sign up and gain access to its new site. CK uses Person Accounts for its customers. How should the CK system administrator configure self-registration?. Leave the Account field blank. Set the profile to the standard Person Account profile. Create a trigger on User to convert the Contact to a Person Account. Create a flow to convert the Contact to a Person Account.

Ursa Major Solar (UMS) is building a portal for premium B2B customers but do not know how many of them will use the site. Customers will be able to access their account information, open cases, download NDAs, and create dashboards. Which user license allows UMS to meet these requirements?. Customer Community. Channel Account. Commerce Portal. Platform Portal.

Ursa Major Solar would like the navigation menu in its customer portal to be vertical. Which two options make this possible?. Fix the header's position. Write custom code. Edit the default navigation. Download an app from the AppExchange.

The mission of No More Homelessness (NMH) is to help advocate end homelessness using its Experience Cloud site. NMH's site manager wants to set up search engine optimization (SEO) to ensure NMH's public Experience Cloud site is visible to search engines. Which two practices does the site manager need to do to ensure SEO is implemented successfully?. Check whether a custom robots.txt file to control indexing has been created. Check whether the Experience Cloud site is public and activated. Check whether the SEO Institute has provided the approval for the site with end date. Check whether manual sitemap refresh happens on the last day of every month.

The Experience Cloud site manager of Cloud Kicks has enabled reputation for its community members. As per the recommendation given by the Experience Cloud consultant, a decision was made to use the out of the box features. Which two things happen automatically when the site manager enables automation?. Inactive and active members are assigned default reputation points. Default point system and set of reputation levels become available. Chatter influence is removed from the Contribution section on the Profile page. Customer portal members gain the ability to provide badges to other members.

DreamHouse Realty is planning to launch a digital experience for its partners where they will be able to pick a Lead from shared leads and start working toward getting the lead converted into an Opportunity. Which two steps are part of setting up Lead Sharing or Lead Distribution for partners?. Create Page Layouts for Lead Distribution. Create Assignment Rules for Lead Distribution. Configure Lead Creation and Lead Distribution inside PRM Workspace. Enable "Allow External Lead Sharing" in Digital Experience settings.

Ursa Major Solar would like content from Salesforce CMS to be queried when users search for keywords in its customer portal. Which setting must be turned on in order for Global Search in Experience Builder to query content in Salesforce CMS?. Community must be activated. Search must be enabled for the selected CMS Channel. Sharing Rules must be set to Read/Write. Gather Customer Insights Data must be selected.

Insightopia is planning to create a high-performance site for its partners. The Home page will feature multiple custom components that will provide insights and trends along with near real-time updates. Which template should Insightopia consider for its site?. Customer Account Portal. Build Your Own (LWR). Help Center. Partner Central.

Universal Containers (UC) is planning to create a portal for its global partner network. Users will be assigned a Partner Community license and a role. Which two things should UC keep in mind when setting up partner roles?. The default limit for the number of roles for portals is 50,000 per org. Role Hierarchy can only be used if all objects have external OWD set to Private. Unused roles can be deleted. Once created, roles cannot be deleted.

Ursa Major Solar (UMS) wants to give its partners the content, data, and tools they need to sell more solar panels. Which three Partner Relationship Management features should the system administrator utilize on UMS's site?. Market Development Fund. Deal Registration. Content Flagging. Service Console. Lead Distribution.

Ursa Major Solar (UMS) is automating its business processes using Salesforce. UMS wants its Platinum partners to be able to approve installation projects and deals. In which two ways can UMS accomplish this?. Assign external users as approvers on records and create a digital experience for those users. Assign external users as the co-owners on records and create a digital experience for those users. Assign external users Super User access on records and create a digital experience for those users. Add external users directly to approval queues and create a digital experience for those users.

Northern Trail Outfitters (NTO) aims to provide personalization by encouraging its individual customers to self-register in its B2C site. NTO is not looking to create a placeholder account. NTO's Experience consultant has set up self-registration in its Login and Registration pages. NTO's site manager has configured the "Allow customers and partners to self-register" option. NTO uses Customer Community Plus licenses. Which step is needed to complete self-registration in NTO's site?. Contact Salesforce Customer Support to enable Communities Self Registration Controller. Contact Salesforce Customer Support to enable Person Accounts. Ensure that the Account field is empty in the registration section. Ensure that the Contact field is empty in the registration section.

A consultant is asked to set up a new experience using the Customer Service template. The articles from an existing knowledge base must be exposed in the new site. What are the two ways the consultant should associate the articles with topics?. Select the appropriate topics on the Knowledge tab within Lightning Experience. Establish automatic topic assignment of topics to specified data categories within Workspaces. Manually add one or more topics to each article within Workspaces. Allow guest users to tag displayed articles with relevant topics on a public page.

Ursa Major Solar (UMS) is creating a partner portal to distribute leads to partners. Partners can also create their own leads in the portal. UMS has decided to use the Partner Central template. Which three steps should UMS take to meet the requirement?. Add the lead inbox to the Partner site. Enable "Allow External Lead Creation" in Digital Experience settings. Create a Lead Queue for Lead Distribution. Create a Lead Process for Lead Distribution. Configure Lead Creation and Lead Distribution inside PRM Workspace.

Ursa Major Solar (UMS) uses a third party to manage low-severity tickets using its legacy system. Sometimes, third-party agents. have to create cases on behalf of UMS customers. Which user license should the implementation practitioner recommend for third-party staff?. Customer Community Plus. Customer Identity. Customer Community. Partner Community.

Northern Trail Outfitters (NTO) reports that 50% of calls to its support line are for repeatable issues. Using standard out-of-the-box functionality, in which three ways can NTO decrease its call volume using an Experience Cloud site?. Enable Chatter Questions to encourage peer-to-peer self-service. Create an FAQ rich text component on the Home page. Create a public "announcements only" group to address common questions. Deploy a chatbot to address common questions. Create an FAQ Knowledge article.

In which two ways can Opportunities be shared with a Community User?. Add a Customer Community Plus profile to a Sharing Set and add Opportunities as an object in the Sharing Set. Create an owner-based sharing rule with a Customer Community User. Create a criteria-based sharing rule with a Partner Community role. Add a Partner Community profile to a Sharing Set and add Opportunities as an object in the Sharing Set.

What are two Salesforce recommendations for setting up partner roles in large orgs?. Increase the number of roles to two to increase collaboration. Grant partner users access to the partner account using a Sharing Rule. Create partner roles in a separate branch in your Role Hierarchy. Create partner roles in the same branch in your Role Hierarchy.

Dreamscape Flowers is looking to launch a public site for its current customers and prospects. Which three actions are performed automatically when a site is created using Experience Cloud? DE. Creation of a guest role. Creation of a guest user record. Creation of sharing mechanisms that are available only to guest users. Creation of a guest profile. Creation of moderation criteria that are applied only to guest users.

Universal Containers' (UC) Salesforce org uses SAML SSO with a third-party identity provider for internal user authentication. UC now wants to extend this capability for Experience Cloud site users as well. What should the system administrator do to successfully implement SAML SSO for the Experience Cloud site?. Register the Experience Cloud site as an Identity Provider in SAML settings. Create a Connected App with custom attributes before configuring SAML settings. Create a Visualforce page that receives and validates the SAML assertion. Use the site login URL as an endpoint where SAML assertion is made.

DreamHouse Realty (DR) recently created a site for potential buyers. DR has a rich knowledge base organized in data categories and now plans to make those Knowledge articles available to site users. Which two steps does DR need to take in order to ensure that new articles show up in the site on an ongoing basis without manual intervention?. Map topics to data categories. Map articles to Content Topics. Enable "Automate Topic Assignment" setting. Enable "Share on Sites" setting.

The system administrator at Cloud Kicks (CK) wants to delegate tasks to a colleague to ease their workload. Which three permissions are included for a delegated administrator?. Manage object access for external users. Reset passwords for external users. Add external users to multiple accounts. Manage permissions sets for external users on their account. Create and edit external user records.

The Salesforce Administrator at Ursa Major Solar is trying to create a partner user for their Partner Community that was built using Salesforce Experience Builder. However, the admin is not able to create it from the contact record. What could be two reasons causing this issue?. The account record associated with the contact record is not enabled as a partner. The Salesforce Administrator is not a member of the Partner Community. The Salesforce Administrator is not marked as a delegated administrator on the partner account. The Salesforce Administrator is not assigned a role in Salesforce.

Which two statements regarding data categories are true?. Child roles cannot see more data categories than their parent role. If the parent role's visibility is reduced to be less than the child's, the child role's category visibility is reset to its parent's category visibility. When a category is made visible to a user through custom settings or is made visible by default, its child and parent categories are not included. Translated articles will NOT follow the original article data category. Therefore, translated articles can be assigned to a different data category. Customer Portal users and partner portal users inherit data category visibility settings of the role assigned to their account (owner) managers by default.

An administrator for Cloud Kicks wants to create a new partner user for an existing site. Which step does the administrator need to perform right before providing user details and saving the user record?. Click "Manage Partner User" on the Account detail page, then click "Enable Partner User". Click "Manage Partner User" on the Contact detail page, then click "Enable Customer User". Click "New" on the User Setup page in Lightning Experience. Ensure that the account is enabled as a partner account, then click "Enable Partner User" on the contact detail.