etom

Which is not a characteristic of a process flow?. Has specific inputs and outputs. Uses resources. Is usually limited to one organizational unit. Creates value of some kind for the customer.

Which of the following core processes is part of the “Fulfillment” vertical process grouping?. Service Quality Management. Resource Performance Management. Party Order Handling. Service Guiding & Mediation.

Which of these does not belong in SIP or Operations?. Enterprise Effectiveness Management. Operations Support & Readiness. Strategy & Commit. Infrastructure Lifecycle Management.

What is the role of the Operations category within the Business Process Framework?. It defines how the enterprise sets overall high level direction for its business. It defines how the enterprise operates its business on a day-today basis. It defines how the enterprise identifies and plans to support its products. None of the above.

Which of the following statements is not correct?. The Business Process Framework has five domains. The Enterprise domain is not a member of any categories. The Business Process Framework has seven vertical process groupings. Two of the Business Process Framework main process categories are named 1) Strategy, Infrastructure & Product and 2) Operations.

What is the highest level of the Business Process Framework hierarchy where you might find a Task Process?. Level 2. Level 3. Level 4. At any level.

Which of these statements is correct? When using Frameworx to help in a project…. The Business Process Framework is the only way to start. The Business Process Framework and the Information Framework have to be used together. The Architecture has to be in place before you can start. The start point can be any of the frameworks.

The core process “Party Agreement Management” belongs to: Strategy, Infrastructure & Product. Operations. Enterprise. Service.

How many level of core processes can be in the decomposition?. one. any number. two. three.

What are two things that the framework includes?. A standard process classification scheme and application definitions. Standard terminology and interface definitions. A standard process structure and process definitions. Example process flows and component definitions.

What are the three key concepts that make up the structure of the framework?. Vertical process groupings, core processes, and tasks. Domains, core processes, tasks. Domains, vertical process groupings, tasks. Vertical process groupings, core processes, tasks.

How many domains are in the framework?. 8. 7. 9. 6.

What are two goals of the framework?. Create consistent process flows and applications. Understand application portfolios and keep management time and cost the same. Reducing management time and cost and understand interfaces. Provide an enterprise wide process discipline and manage complex business relationships.

eTOM sub processes are defined within a …. structure. Matrix. Hierarchical. Mapped. Domains.

A benefit of eTOM is. A way to indicate the business how to achieve their goals. It helps to reduce operational costs. A uniform way to identify applications functionality. It allows old applications to be re-used.

The former core processes in Enterprise domain are now named process groupings. What level are theses entities?. Level 0. Level 1. Level 2. There is no level definition since they are independent of the level 0 category.

The aim of the Business Process Framework is...?. Ensure that all Service Providers do the same things. Provide a structure against which all the tasks that a Service Provider needs to complete to run its business can be recorded. Standardize the way Service Providers support their customers. To make it easier and more effective the processes documentation.

Within the TM Forum Frameworx, the Business Process Framework provides us with. An information focus. An integration focus. An application focus. An process focus.

To determine the AS-IS processes situation, which approach is perhaps the most used?. Top-down. Bottom-up. Middle out (former known as “Both Together”). Top-down and Bottom-up are equally popular.

The core process “Supply Chain Development & Change Management” belongs to. Strategy Infrastructure Product. Operations. Enterprise Management. Is not used anymore.

The core process “Problem Handling” belongs to. Fulfillment. Product. Assurance. Engaged Party.

Considering process Framework conformance, which of these is nota a Type of Conformance?. Certified product. Certified Company. Certified Solution. Certified Implementation.

In a RASCI analysis which of these is correct?. Responsible = individual (s) who perform an activity. There has to be more than one. Responsible = individual (s) who perform an activity. There can be only one. Accountable = individual (s) who are the owners of the process. There can be many. Accountable = individual who is the owner of the process. There can be only one.

What are two ways the framework can be used to support procurement requests?. Define the scope of the request and applying the framework’s point system to evaluate responses to requests. Specify functional requirements and organizing functional requirements in addition to those not in the framework. Request the level to which each process supported by the solution conforms to framework processes and applying the framework’s point system to evaluate responses to requests. Define the scope of the request and show how it defines application boundaries of the requested solution.

How can the framework be used to resolve process ownership issues?. Use the framework’s processes in RASCI role and responsibility analysis. It can’t be used to do this. Use semantic analysis to decompose role descriptions. Use a combination of A. and C.

Which of these statements is correct?. The process flows documented in GB921 must be followed. Process flows help us to understand how information flows through an organization. The “swim-lane” method is the only way of documenting Process Framework process flow. Swim-lanes must be Business Process Framework domains / concepts.

Which if these statements is NOT correct?. Processes in the framework appear only once. At level 3, processes may be core processes or task processes. Processes can only be used once in a process flow. Processes have a unique name.

the core process "Supply Chain Development & Change Management " belong to: Strategy Infraestructure Product. Operations. Enterprise Management. Service Management & Operations.