exam SGNV 2

What are the key components of a customer journey? Note: There are 3 correct answers to this question. A. Product features. B. Touchpoints & Painpoints. C. Persona. D. Steps & Stages. E. Market segments.

What is the focus of the journey modeling?. A. Interactions and steps with the company. B. Internal task and responsibilities. C. Marketing expenses. D. Hierarchical structure.

What is a key driver of the experience a customer has while interacting with a company?. A. The internal process costs. B. The complexity of the customer journey. C. Multiple customer surveys. D. Many contact persons for different topics.

Which sections can be added to a journey model in the SAP Signavio Journey Modeler? Note: There are 3 correct answers to this question. A. IT Systems. B. Linked processes. C. Reports. D. Touchpoints. E. Attributes.

What does a good customer experience have an influence on? Note: There are 3 correct answers to this question. A. Customer loyalty. B. Brand status. C. Legal compliance. D. Customer service costs. E. Cross & upselling.

Which Hit Policy will sum or count results?. A. Collect Order. B. Priority. C. Rule Order. D. Output Order.

Which Hit Policy allows more than one hit, but limits the result to the output with the highest preference?. A. First. B. Any. C. Unique. D. Priority.

Which of the following act as input data for a decision table? Note: There are 2 correct answers to this question. A. An automatic decision. B. A decision requirement. C. A decision gateway. D. A sub-decision.

Which of these are possible inputs for a decision table? Note: There are 3 correct answers to this question. A. Enumeration. B. Attributes. C. Date. D. Knowledge Source. E. Text.

How should a decision diagram be named? Note: There are 3 correct answers to this question. A. Activity style. B. Output style. C. Passive style. D. Question style. E. Decision style.

What are ways to verify that a model is complete and consistent? Note: There are 3 correct answers to this question. A. Use the Diagram comparison. B. Use the Test lab. C. Use the 'check' option within the Decision table. D. Use the Simulation tool. E. Use the Syntax check.

What does the DMN Test Lab perform? Note: There are 3 correct answers to this question. A. Validates that diagrams are consistent. B. Connects to SAP Signavio Process Goverance. C. Checks expected results against calculated results. D. Links to BPMN diagrams. E. Keeps track of previous tests for comparison.

What are some capabilities of the QuickModel feature? Note: There are 2 correct answers to this question. A. Building a process with tasks, lanes and attributes. B. Enriching process models with gateways. C. Grouping different tasks and transforming them into a subprocess. D. Creating the happy path of a process.

What are the benefits of running a convention check of your process? Note: There are 2 correct answers to this question. A. It ensures the correct order of tasks. B. It ensures consistency of the process model. C. It verifies that the used BPMN elements are set correctly. D. It shows all bottlenecks in a process.

You created diagram attributes and want to display some of them in the explorer view as additional table column. Where can these table columns be added?. A. Define notations/attributes. B. Edit general configuration. C. My profile. D. Edit security configuration.

How can additional information about a business term be stored in the dictionary (for example, by adding a phone number, location, or transaction code)?. A. Create custom modelling conventions. B. Create sub-categories. C. Add custom attributes to the respective category. D. Add custom attributes to the associated diagram elements.

Why is it helpful to create a BPMN subset?. A. To add additional information based on company requirements. B. To focus on frequently used elements. C. To help users check whether diagrams adhere to certain BPMN rules. D. To enable changes to the default appearance of the notation.

Who becomes Tenant Owner of a workspace in SAP Signavio Process Manager?. A. Every user who is assigned to the user group Administrators Account. B. Dedicated users selected by the administrator. C. The initial user who registered for a workspace. D. Every user who is assigned to the user group Tenant Owner.

How do you filter all published processes in the workspace? (DUDOSA). A. Switch to Advanced Search, and select the field "Publishing state". B. Type the word "Publishing state" in the search field and press Enter. C. Type the word "Publish" in the Search field and press Enter. D. Switch to Advanced Search, and select the field "Publishing date".

How can administrator rights be granted to a new user?. A. Create a support ticket with SAP to request the full admin rights for a specific user. B. Create an administrators user group and assign the respective person to this group. C. Create a user account and assign the access right "administrator". D. Create a user account and assign it to the administrators user group.

You are in the SAP Signavio Process Manager and want to get an overview about costs and resources. Which features do you use?Note: There are 2 correct answers to this question. A. Reporting. B. Value Widget. C. Simulation. D. Analytics.

In the Explorer, how can you see all changes made on a diagram in a timeline?. A. Select the process model. On the menu bar, choose Reporting. Run the Governance report. B. Select the process model. On the menu bar, choose Reporting. Choose Process documentation. C. Select the process model. Expand the panel at the bottom of the screen. Choose Feed. D. Select the process model. Expand the panel at the bottom of the screen. Choose Preview.

What are the benefits of using Attribute Visualization Layers? Note: There are 2 correct answers to this question. A. Display attributes directly on the diagram canvas. B. Display attributes of the linked dictionary term. C. Display attributes in different colors based on their values. D. Display attributes categories above a task.

What are some insights the Process Simulation provides in SAP Signavio Process Manager? Note: There are 2 correct answers to this question. A. Average costs & average execution times. B. Syntax mistakes & violation of customized modeling rules. C. Number of tasks & length of a process. D. Peaks & bottlenecks.

What is the Share button used for in the Graphical Editor?. A. To create a PDF File to share with others. B. To invite stakeholders to provide feedback on a specific process. C. To publish a specific process to the Collaboration Hub. D. To share the process with someone outside of Signavio.

How can you tell whether a published diagram has had edits made afterwards? Note: There are 2 correct answers to this question. A. If the file is edited and saved, the publishing will automatically be revoked. B. There is no way to know without accessing the Collaboration Hub. C. The Feed in the bottom view pane will provide this information. D. The blue globe next to the file name will turn gray.

When a diagram is edited, how can another modeler know what edits were made? Note: There are 2 correct answers to this question. A. By checking the Feed in the bottom view pane. B. By reviewing the Governance Report. C. By creating a Process Documentation document. D. By using the "Open to compare" feature.

How can you capture relevant process tasks in a table-based approach?. A. Use Excel Table. B. Use Process Documentation Template. C. Use QuickModel. D. Use Graphical Editor.

What does the strategic level focus on in Business Process Management? Note: There are 2 correct answers to this question. A. It refers to the execution of business processes. B. It adapts to market changes. C. It aligns business processes to company goals. D. It focuses on the professional process modeling software.

What is end-to-end process management?. A. Analytic components and a pathway to processes. B. All tasks within a certain process. C. All business operations to a certain customer need / outcome. D. System support of business process management.

What are some goals of Process Implementation? Note: There are 2 correct answers to this question. A. To include the process in the company structure and architecture. B. To evaluate process KPIs. C. To conduct process interviews to figure out relevant tasks. D. To publish the process internally.

Which of the following areas are part of the lifecycle of a business process? Note: There are 3 correct answers to this question. A. Process Governance. B. Process Documentation. C. Process Approvals. D. Process Execution. E. Process Analysis.