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A university works with business professionals through a continuing education program. Corporate recruiters work with employers to sponsor these programs. Which object should recruiters use to track the progress of sponsorship requests?. Opportunity Contact Role. Opportunity. Learning Program Plan.

A small college plans to use Salesforce for its student services. A part-time system admin has been working with a program coordinator who has previous Salesforce experience and is eager to work on the project. What should the consultant recommend?. The program coordinator\'s role should be on top of the role. The program coordinator should be assigned the System Admin. The program coordinator should be a Salesforce power user.

University department staff members want to track communication efforts and attendance for the annual commencement ceremony. They need to report on the engagement results of different types of communication methods (email, printed invitations, and so forth). Which of these features should the consultant recommend?. Salesforce Inbox. Campaigns. Experience Cloud Audiences.

A business school will implement Salesforce for its MBA recruitment and admissions. Which role should participate in the Salesforce Center of Excellence?. Recruitment and admissions leader. President of the university. University technology vice president.

The Advancement office plans to use Salesforce and Marketing Cloud to engage its alumni, donors, and university supporters. The marketing staff and advancement officers want to retain all contact data and email activity, including Individual Email Result (IER) data. The system admins and CRM team want to avoid unnecessary data storage. Which data management strategy should the consultant consider?. Create a Query Plan for old data. Implement an archiving strategy for old data. Use Data Studio to process old data.

An academic advisor is preparing for a meeting with a student. The advisor wants to review the classes associated with the student's course of study to ensure the student is on track for graduation. The advisor plans to review the academic options with the student using Salesforce. Which functionality should a consultant recommend?. Academic Program. Pathways. Affiliation.

A university is planning an enterprise-wide implementation of Education Cloud. It has asked the consultant to do an analysis of Education Cloud functionality to identify additional apps it may need to purchase. What is a standard feature of Education Cloud?. Order Management. Student Advising. Event Management.

Why might key stakeholders participate in a Salesforce Center of Excellence?. It ensures feature requests will be implemented. It ensures data is owned by one group. It standardizes the data definitions.

A consultant is making changes to compact layouts in the Education Data Architecture (EDA) and wants those changes to persist when a new release is pushed to the Salesforce environment. Which step should the consultant take to accomplish this?. Edit the Mini Page Layout. Clone the EDA Compact Layout. Assign the Mini Page Layout to all users.

The Student Services department wants a way for students and advisors to picture academic options more clearly and visualize degree requirements. Which component should the consultant recommend to meet their needs?. Pathways. Success Plans. Path.

A university is experiencing performance degradation issues such as record locking, long search times, and long record save times. What is the likely cause for all of these issues?. Table-Driven Trigger Management (TDTM). Data skew. Insufficient data storage.

A university is migrating from its Education Data Architecture org to Education Cloud. Which consideration should the consultant discuss with the university?. Education Cloud uses Person Accounts. Education Cloud uses the Administrative Account model. Education Cloud uses the Household Account model.

A consultant is working with a customer who already uses Salesforce and wants to enable Education Cloud. The consultant has confirmed that Education Cloud can work in the customer's existing environment. Starting in a sandbox, which location should the consultant visit to enable Education Cloud in the existing environment?. App Launcher. My Account. Setup.

Major gift officers at an institution are feeling overwhelmed by the large set of portfolios they have to manage. They want to send mass emails to constituents in their territories and automate donor prospect prioritization based on engagement and specified criteria. Which solution should a consultant recommend?. Omnistudio. Marketing Cloud Account Engagement. Salesforce Flow.

An Admissions office is using Education Cloud to manage its student application review process. The office needs to make sure students cannot edit applications after the submission deadline. Which two features could the consultant use to meet this requirement?. Omnistudio Flexcard and sharing rule. Omnistudio Flexcard and validation rule. Standard Decision Matrix and custom trigger.

A university wants to use Education Cloud for student advising and support services. After enabling Education Cloud and Student Success, what should the consultant do next to set up the org?. Turn on Care Plans. Check the permission set licenses. Enable Academic Operations.

Career Services uses an event management system and Salesforce. It wants to integrate student data in Salesforce to identify engaged prospects by matching them with event attendance, career interest, and credit completion toward an academic major. Which integration direction should the consultant recommend?. One-way integration between Salesforce and the event system. Two-way integration between the event system and Student. Two-way integration between the event system and Salesforce.

A primary school has implemented the K-12 Architecture Kit. The school needs to report out basic student demographic information. What should the consultant do to meet this requirement?. Create a new student demographic dashboard. Add the Advisor Insights for Student Success dashboard. Refer to the existing sample student demographic dashboard.

The Advancement department wants to extend its Salesforce environment to support event management. Which solution should the consultant recommend?. Nonprofit Cloud. Event Monitoring. An app on the AppExchange.

A large university is planning to release a new recruitment and admissions solution using Salesforce. The university is closely evaluating a launch window in conjunction with the campus calendar. Where should the university confirm the Salesforce product release dates that could impact the timeline?. Salesforce+. Salesforce Trust website. Trailhead.

Which object should be configured for all student and support staff interactions, activities, and assigned support staff?. Advising Pools. Case. Relationships.

A college is experiencing a disconnect between the Advancement and Finance departments which causes a delay in the allocation of donations. The college wants to synchronize fundraising data between these two offices. Which solution should a consultant recommend?. Financial Services Cloud. Accounting Subledger. Payment Services.

A consultant is writing an Apex class to run when a new Contact is created in a Salesforce environment where Education Data Architecture (EDA) is in use. What should the consultant do to ensure the code executes in the order intended?. Edit the TDTM Trigger Handler Load Order Field. Write an Apex trigger to set the order of execution. Go to EDA Settings to set the order of execution.

The career center at a university plans to use Student Success Hub and is preparing to import student data. In which order should the data be imported?. Course, Cours.e Offering, Program Plan, and Affiliation records. Account, Term, Course, and Course Offering records. Account, Term, Program Enrollment, and Course records.

A Recruitment department wants to centralize its recruitment efforts and application operations, and engage with students through social channels like WhatsApp. Which solution set should the consultant recommend?. Education Cloud and Marketing Cloud. Education Cloud and Slack. Service Cloud and Digital Engagement.

Staff want to maximize the value of their Education Cloud org and CRM Analytics. They need a dashboard that tracks metrics, such as application status, the total number of applications, and how those totals compare to the previous period. What should the consultant do?. Leverage the Advisor Insights dashboard. Create a custom dashboard. Leverage the Admissions Insights dashboard.

A university has hired a consultant to help it plan the campus's enterprise roadmap for Salesforce. The CIO wants to use a single Salesforce org across the university and is interested in learning more about the Education Data Architecture (EDA). The university has two existing Salesforce orgs; one uses Person Accounts and the other uses a custom data architecture. What should the consultant do first to assess the situation?. Submit a Salesforce Support case to merge orgs. Install EDA into one of the production environments. Document solution requirements from the groups involved.

A university's strategic goal is to improve its MBA program rankings. A data point that influences the MBA program ranking is acceptance percentage. The university has asked a consultant to help it reach the goal and increase prospective student engagement across multiple channels. What should the consultant recommend?. Implement Account Engagement Lead Scoring to find well-qualified. Use Education Cloud to replicate the current systems and processes. Implement Marketing Cloud Engagement to manage recruitment.

How should a consultant document risk for a customer in an Education Cloud implementation?. Maintain a project health dashboard. Recommend a Center of Excellence. Configure an Alert to notify stakeholders.

A consultant is working with a university in Spain that will be using Education Cloud. Which of these considerations about translating Education Cloud into Spanish should the consultant discuss with the university?. Education Cloud picklist values are restricted to the organization's default language. Education Cloud picklist need to be replaced. Education Cloud picklist need to be translated manually.

A school is implementing Salesforce with the Education Data Architecture (EDA) to track parents and students in a community. When a contact record is created, a Community user is created leveraging Table-Driven Trigger Management (TDTM). During deployment to production, the consultant notices that only the contact record is created. Which step should the consultant verify when troubleshooting the issue?. The community was set to Active. Declarative automations were deployed successfully. Apex triggers were deployed successfully.

The director of graduate recruitment is interested in Education Cloud. Recruitment staff need to access Opportunity and Campaign Member information about students. The IT director is concerned about costs and suggests using other license types for full-time recruitment users. What should the consultant discuss with the client?. The business use case requires a Salesforce Platform license. Education Cloud requires a Customer Community license. The business use case requires a full Salesforce license.

The Advancement office is evaluating the capabilities of Education Cloud. The office needs to ingest, harmonize, and analyze batch data from its Education Cloud org and other systems. Which solution should the consultant recommend?. Flow with invocable action. Data Processing Engine. Data Cloud.

A university uses the Education Data Architecture (EDA) to manage its prospective and current students. The student Contact Mailing Address fields and records are populated in Salesforce through an integration with an external system. What should the consultant recommend?. Set record-level trigger firing based on the Account record type. Set the Default Account Model to Administrative. Disable address-related Trigger Handler records.

A university Advancement office uses the Education Data Architecture (EDA). Which EDA functionality should the Advancement office use to track historical data for targeted outreach and donation opportunities?. Relationship. Affiliation. Attribute.

An education customer is interested in participating in an open-source commons community sprint project. Which development consideration should the consultant advise?. Projects must be compatible with the Industry Common Features. Projects use CumulusCI for continuous integration and deployment. Projects are required to have at least one Salesforce staff person.

The International Student Services department manages the needs of international and study-abroad students in Salesforce using Education Cloud. The residence hall address information must be associated to the international student Contact and Account records. Which account model should the consultant select?. Person Account. Standard Account. Administrative Account.

A college plans to implement Student Success Hub and wants to configure Pathways to support students in their academic journey. What should be considered when implementing Pathways?. There is a limit to the number of Plan Requirement records. Pathways uses Program Plan and Plan Requirement records. There are only two levels of Program Plan requirements in Pathways.

A primary school needs to track which students receive assistance in their school lunch program. Which Education Cloud feature should the consultant discuss with the school?. Program Management. Action Plan. Benefit Schedule.

The Alumni Association is interested in using Education Cloud to support its operations. The Association tracks what engages alumni and their hobbies. Which Education Cloud feature should the consultant recommend?. Interest Tags. Activity Timeline. Relationships.

The Advancement office wants to replace its legacy system with Salesforce and has hired a consultant to help build a CRM strategy. Which recommendation should the consultant make to meet this requirement?. Prioritize the organization\'s initiatives. Implement Nonprofit Success Pack (NPSP). Start solution design during a discovery session.

An elementary school has implemented the K-12 Architecture Kit in a new org using the Education Data Architecture. The school wants to be able to send SMS messages to parents. Which solution should the consultant recommend to meet the requirement?. App on the AppExchange. Marketing Cloud Account Engagement. MuleSoft Anypoint Platform.

An institution's Office of Career Services wants a solution that allows students to schedule appointments with any available counselor directly from a portal. On which object is the availability configured?. Benefit Schedule. Case. Goal Definition.

A system admin plans to load data into Education Data Architecture in the following order: Term, Course, Course Offering, and Account. What should the consultant discuss with the system admin?. There is a risk of account data skew. There is a risk of lookup data skew. Account is a required field for Term.

An institution is experiencing record locking and sharing performance issues in a Salesforce org with the Education Data Architecture (EDA). A consultant notices there are more than 10,000 child records associated to a single parent record. Which object should the consultant review first?. Accounts. Relationships. Affiliations.

A university has a centralized IT team and a committee that oversees data governance and change management. Recruiters want access to Corporate Relations data. Corporate Relations wants access to Executive Education information. The Alumni Relations office wants to work with every department. Which Salesforce environment strategy should the consultant recommend?. One Salesforce environment for all business units. Separate Salesforce environments for each business unit. One Salesforce environment for Alumni Relations and a separate.

A system admin has an idea for a custom solution for their org and thinks it might be useful to others as well. The system admin discusses it with colleagues from two other schools. They are excited about the system admin's idea and offer to help. What should the system admin consider doing as a next step?. Join the Open Source Commons & Community Sprints group in the Trailblazer Community. Post the idea in the Trailblazer Idea Exchange. Download and install the project from GitHub.

An Advancement office wants a declaratively configured, public-facing form that creates data in Salesforce. Which solution should the consultant recommend to meet the requirement?. An app on the AppExchange. Email-to-case. Process Builder.

The advancement team uses Education Cloud for Advancement for its fundraising operations. The team wants a tool to help determine whether they will meet the campaign goal. Which analytics tool should the consultant recommend?. Campaign Influence. Tableau Prep Conductor. CRM Analytics.

The IT department is determining its integration needs between a Salesforce implementation, its Student Information System (SIS), and its housing system. All students' contact information is sourced in the SIS. Students are required to report on-campus and off-campus housing mailing information into the SIS. What is the integration direction between the systems?. One-way integration with Salesforce to the SIS. One-way integration with the housing system to Salesforce. One-way integration with the SIS to Salesforce.

A university is implementing a student community and rolling it out to 20,000 students. The IT manager is concerned about the large increase in users accessing the system at any one time. Which step should the consultant recommend?. Leverage MuleSoft Anypoint Platform. Log a case with Salesforce Support to increase limits. Identify areas that may impact governor limits.

The Executive Education department uses Salesforce to track sales of custom education programs to corporations and organizations. The department director needs to know the pipeline of custom programs and the account region. How should the consultant meet this business requirement?. Create an Opportunity list view. Use an Opportunity report. Create a custom report type.

The IT department at a university has asked its consultant to build a Salesforce integration strategy. Which integration consideration should the consultant outline?. Sandbox environment. Changed records per month. Salesforce license type.

A help desk at a large university wants to track and measure average resolution times and escalations associated with student requests for password resets. Which solution should a consultant recommend?. Einstein Next Best Action. Service Cloud. Digital Engagement.

A university's Study Abroad office is getting ready to implement Salesforce to streamline internal processes. In the past, most of the work was done using spreadsheets. Which metric should the consultant recommend to determine whether the implementation project is successful?. Percentage of staff logins each month. Number of student phone inquiries. Volume of emails to the office.

A higher education institution has used Salesforce for many years and has Person Accounts enabled. The institution wants to install the Education Data Architecture (EDA) in its existing Salesforce environment. Which consideration should the consultant discuss with the institution?. A support ticket is required to disable Person Accounts. Person Accounts can only be merged with Administrative Accounts. Person Accounts are unsupported in EDA.

Where can a primary school customer connect with other people to share insights on using Education Cloud?. trust.salesforce.com. Partner Community. Trailblazer Community.

An Admissions office is interested in using Admissions Connect to manage its student applications and to receive supporting documentation. How are application documents saved in Admissions Connect?. Salesforce Files. Document Type. Action Plan Item.

The Director of Advising wants to understand what students say are the most common reasons for scheduling advising appointments. What should the consultant include in a report to meet the requirement?. Alert Reason. Case Reason. Appointment Topic.

A consultant is considering disabling certain configurations to optimize the data import of a large volume of student records into a university's Salesforce environment with the Education Data Architecture (EDA). Which configuration should the consultant retain during the data import?. Sharing rules. Role hierarchy. Workflow rules.

The Advancement office is replacing its old CRM system with Salesforce. After creating its technology roadmap and fundraising timeline, the office realizes the new Salesforce environment may go live during a major capital fundraising campaign. Which critical factor should the consultant identify?. Technical complexity. Resource availability. Staff cross-training.

The CRM steering committee that oversees the university's Salesforce implementation needs guidance on governance best practices. Which best practice should a consultant recommend?. Establish a Center of Excellence. Ask committee members to join a local Salesforce group. Assign only department leaders as champions.

An institution wants to consolidate efforts to track online engagement for its annual Giving Day on Facebook and Instagram. Which solution meets this requirement?. Campaign Influence. Marketing Cloud. Salesforce Inbox.

A university is working with a consultant to install and configure the Education Data Architecture (EDA). The university uses the Default Account Model. The university wants accounts to include the first and last name of each contact at the time the contact is created. Which action should the consultant take in EDA Settings to meet this requirement?. Set the Account Model to Household. Select the Run Backfill button. Edit Administrative Account Name Format.

The IT department at a university is evaluating open source solutions for student events management. Which consideration should the consultant discuss with the department?. The code is maintained by Salesforce developers. The code is updated via Salesforce Releases. The code is shared and sourced by the community.

A consultant is setting up Student Success Hub for a university. A Contact record has already been created for a student. Which two steps should a consultant take to set up a student in Student Success Hub? Choose 2 answers. Create a Student Case record. Create a User record. Create a Household Account record. Create an Administrative Account record.

A CRM committee for a university has asked a consultant about the major release cadence of Salesforce.org and Salesforce.com platform enhancements. When are Salesforce.org releases?. Approximately two weeks after Salesforce.com releases. Approximately one month before Salesforce.com releases. Approximately two weeks before Salesforce.com releases. Approximately one month after Salesforce.com releases.

An Admissions office wants to digitize and automate transcript requests. Currently, applicants must follow a set of manual steps they could be more user friendly. The Admissions office wants a declaratively configured, publish facing from that created data in Salesforce. Which solution should the consultant recommend to meet the requirement?. Email-to-case. Process Builder. Salesforce Files. App on the AppExchange.

A university's marketing department works on email campaigns for advancement. It wants to measure campaign effectiveness, return on investment, and Opportunity conversion using standard Salesforce functionality. What should the consultant recommend to meet this requirement?. Campaign influence. Campaign member. Parent campaigns. Campaign hierarchy.

Advisors at a university send follow-up emails to each of then assigned students. The advisors want to use Student Success Hub to enable this process. Which solution should a consultant implement?. Queue Management. Mass Actions. Alerts.

A school district is reopening after global pandemic. It has an existing Salesforce org configured with the K-12 Architecture kit. The school district wants to leverage Work.com Command Center for schools in its existing org. What should the consultant advise?. Work.com Command Center operates in a separate org. Install Work.com Command Center in existing org. Leverage Student Success Hub. Use third-party app from AppExchange.

Where should the consultant go to configure Primary Affiliation fields on the Contact record in the Education Data Architecture (EDA)?. Affiliation TDTM records. Field Sets for Affiliations. Affiliation Mappings. Affiliation Sharing Rules.

A large university integrates over one million student Consult records from its Student Information System (SIS). The university has adopted the Education Data Architecture (EDA) Administrative account. Records in Salesforce is Integration User. What should the consultant discuss with the university?. API call limits. Ownership data skew. Account data skew. OAuth token limits.

A school district wants a free platform to instruct students on data visualization. Which solution should the consultant recommend?. Tableau CRM. Student Success Hub. Tableau Public. Trailhead.

A university has hired a consultant to advise on its technology and data strategy. Which tool should the consultant leverage?. Data Maturity Model. Program Management Module. Insights Platform Data Integrity.

A Career Services department plans to implement Salesforce. The consultant is preparing for the discovery session will the director and advising staff. Which question should the consultant ask during the discovery session?. Which users need system admin access?. What is the estimated project budget?. What are the success metrics for the project?.

A college is interested in a Salesforce.org Open Source Common project they read about on the Power of Us Hub. What is one benefit of Open Source Common Projects the consultant can share with the college?. Projects are owned solely by Salesforce.org. Projects focus on replacing paid solutions. Projects go through a Salesforce Security review. Projects allow only a few participants.

A university providers corporate training options to local businesses. The university wants to offer a seamless experience to students and allow them to select and purchase available courses. Which solution should the consultant recommend to meet the requirement?. Salesforce CPQ. Financial Service Cloud. Salesforce File. A third-party app.

An Admissions Department is evaluating data analytics tools to help determine the likelihood that accepted students will enroll at its school. Which solution should the consultant recommend?. Advisor Link Pathways. Tableau Prep Builder. Einstein Next Best Action. Einstein Prediction Builder.

The Accessible Education office needs to track accommodations made for students disability and accessibility needs. How should the consultant design the Salesforce environment to meet the requirement?. Use the Behavior Response object. Leverage the Attribute object. Configure a custom object. Create custom fields on the Contact object.

Staff in Continuing and Professional Education use Salesforce and Pardot for certificate programs. Staff occasionally need to view course payment information that they can access in a separate transaction system. Which data management strategy should the consultant recommend?. Migrate course payments to Pardot and Salesforce. Manage course payments in the transaction system and Pardot. Manage course payments in the transaction system. Integrate course payments from Salesforce to the transaction system.

Which metric should the consultant recommend to determine whether the Implementation project is successful?. Volume of emails to the office. Percentage of staff logins each month. Number of student phone inquiries.

A university needs an email marketing tool that all program staff can use for mass communications to send emails that list missing application items. It is important that program staff only have access to their own department's materials. Which solution should the consultant recommend?. Salesforce Mass Email. Custom automation with an email alert. Marketing Cloud. Digital Engagement Messaging.

What is the correct order of operations to ensure customer success in an Education Cloud implementation?. Document Current State, Conduct Discovery Workshops, Generate Solution Design, Write Test Scripts & Plans, Build Solution & Test, Deploy. Document Current State, Conduct: Discovery Workshops, Write Test Scripts & Plans, Build Solution & Test, Generate Solution Design, Deploy. Conduct Discovery Workshops, Document Current State, Generate Solution Design, Write Test Scripts & Plans, Build Solution & Test, Deploy.

The Undergraduate Advising department plans to implement Student Success Hub and Pathways. The admin wants to use the recommended setup for external users. Which security setting should the consultant configure?. Create an Account sharing rule to provide Read access based on record type. Create a Program Plan sharing rule to provide Read access based on record type. Change the default Program Plan sharing setting to Private.

The VP of Development is preparing to visit top supporters. The VP wants to prioritize pledges that are most likely to close. Which reporting solution should the consultant recommend?. Salesforce Maps. Opportunity Funnel Report. Einstein Forecasting. Einstein Opportunity Scoring.

Career Services uses separate systems for event management and registration, and Marketing Cloud for promotion. It wants to integrate data in Salesforce to identify engaged prospects. Which integration direction should the consultant recommend?. Two-way integration between the event system and Marketing Cloud. One-way integration between Marketing Cloud and the event system. Two-way integration between the event system and Salesforce.

The staff requested that the Contact's Account field be blank and hidden. What is the impact of creating a Contact without a parent Account?. Contacts are private only to the record owner. Contacts are at risk of ownership data skew. Contacts will require manually creating a related Affiliation record. Contacts are public to all users, potentially sharing sensitive data.

A consultant needs to migrate information from a university's legacy system and reference the corresponding Education Data Architecture (EDA) objects and fields in Salesforce. What should the consultant reference to complete this task?. EDA Data Dictionary. Lightning Connect. Data Loader. EDA Settings.

The university Development office wants to present social media ads to constituents who demonstrate low engagement is email campaigns. The department uses Marketing Cloud Corporate Edition for Campaign management. Which Marketing Cloud product should the consultant recommend?. Advertising Studio. Social Studio. Interaction Studio. Email Studio.

The Marketing department at a college emails former students twice a year informing them of upcoming fundraising events. The department is concern about the number of bounced emails it receives. Which solution should the Marketing team consider that will enable former students to update their email address?. Social Studio. Experience Cloud. Salesforce Engage. Salesforce Inbox.

A university needs to track details about a student's registration in an academic program or course of study, including information about registration dates, status, and credits earned. Which object in the Education Data Architecture (EDA) contains this type of summary academic data?. Course Offering. Program Enrollment. Program Plan.

The new director of Admissions plans to use Salesforce for its recruitment and admissions process. The director wants to increase the school's ranking and application yield by 15%. The President's Office and dean are supportive and ready to launch the project. What should the consultant confirm?. The director has end-user support for the project. The director has leadership support for the project. The project has a specific vision. The project has a measurable goal.

A university plans to use a sandbox for staff training. Since sandbox environments contain personal information, the university needs a solution that will keep sensitive information anonymous . What should the consultant recommend to ensure that student information remains private?. Salesforce Data Mask. Formula Fields. Event Monitoring. Salesforce Shield.

A university is interested in using Student Success Hub and a calendar integration tool to sync student appointments with the faculty advisors' Google accounts. What should the consultant recommend?. A third-party app. Salesforce Scheduler. Einstein Activity Capture.

A college is replacing its legacy system with the Education Data Architecture (EDA). The consultant is working on the data migration and needs to map available classes. Which EDA object indicates a class is available for a given term?. Course Connection. Attendance Event. Time Block. Course Offering.

The Recruitment and Admissions office wants to use Salesforce to track prospective students, recruitment events, student applications, digital engagement, and interactions with prospects on their mobile devices. Prospective students communicate via SMS on their mobile devices, social media, and email. Which solution should the consultant recommend?. Salesforce Maps. Einstein Bots. Activity timeline.

A university joined the Open Source Commons & Community Sprints group in the Power of Us Hub. However, they were unable to find current or past Open Source Commons projects that meet their needs. Which additional Power of Us Hub group can the consultant recommend so the university can find and collaborate on current open source projects?. Sector: Higher Education. SFDO Major Release Announcements. SFDO Open Source Contributors. CumulusCI (CCI).

A university has a Study Abroad office that is required to collect student documentation such as visa, passport, vaccinations, and other information. The university is using a spreadsheet to manage this information, and wants to track it in Salesforce. Which EDA object should a consultant use to meet this requirement?. Program Plan. Success Team. Attribute. Affiliation.

A college wants to extend its existing Education Data Architecture org to support the Advancement department's fundraising needs. What should the consultant recommend to meet the requirement?. Gift Entry Manager. Nonprofit Success Pack. Giving Pages. Elevate.

A university's Alumni Relations office is replacing its legacy system with Salesforce. The consultant needs to load a large volume of alumni Contact records into a new Salesforce environment. Which action should the consultant take?. Set the Account and Contact's sharing to Public Read/Write before the data load. Set the Account and Contact's sharing to Private before the data load. Load record owners after the Account and Contact data load Is complete.

International Programs wants to track the emergency contacts for students who are studying abroad. Which functionality should a consultant implement to meet this requirement?. Relationships. Household Accounts. Affiliations. Success Teams.

The Recruitment and Admissions office has an existing Salesforce environment they want to expand to include all of the school's operations and service. The school has asked the consultant for recommendations to ensure the expansion is efficient and will meet the need of new existing user. Which should the consultant recommend to meet the requirements?. Create a Trailmix for new users. Build a Center of Excellence. Grant System Admin access for each department leader. Encourage users to post ideas on Chatter.

A university to use Salesforce for its recruitment and admissions process and needs to integrate it with the Student Information System (SIS). Which step should the consultant take initially?. Identify Integration layers. Disable Trigger Handler records. Use the Data Import Wizard.

The School of Engineering is interested in a Salesforce email marketing tool that scores email activity from campaigns and mass communications, as well as individual emails sent from recruiters. Recruiters want the flexibility to send emails from their Outlook account or from Salesforce. The marketing director wants recruiters to use branded email templates. Which solution should the consultant recommend?. Email Studio and Salesforce Inbox. Account Engagement and Salesforce Engage. Account Engagement and Salesforce Inbox.

The Undergraduate Admissions office needs to track new students and their current course of study. Which Education Data Architecture (EDA) object should the consultant use to meet the requirement?. Program Enrollment. Education History. Contact Role.

Where can a customer access the open-source common sprint project code repositories?. Trailblazer Community. Partner Community. GitHub.

A college wants to create a resource for its Center of Excellence (CoE) where users can vote on suggestions and collaborate with each other. What should a consultant create to meet the requirement?. Public Group. Success Team. Chatter group. Queue.

A consultant needs to import a large volume of records into a university's Salesforce production environment that has the Education Data Architecture (EDA). The import file already defines Account and Address information. The university's environment has a private sharing model and several sharing rules. Which of these temporary actions should the consultant take before importing the data?. Disable sharing rules using TDTM. Change the account model to Household. Disable unnecessary code using Table-Driven Trigger Management (TDTM).

The Alumni Relations office wants to respond to posts by alumni on variety of Channels, including Instagram, Twitter, and Facebook. Which solution should the office consider?. Email Studio. Audience Studio. Social Studio. Interaction Studio.

An elementary school district has evaluated Nonprofit Success Pack and now wants to evaluate the K-12 Architecture Kit. Which action should the consultant take?. Install the K-12 Architecture Kit from the AppExchange. Start a new K-12 Architecture Kit trial. Make K-12 Architecture Kit record types available to profiles. Install the K-12 Architecture Kit from GitHub.

A university using the Education Data Architecture (EDA) finds that some addresses in the system have minor data entry errors that need to be corrected. The university wants to ensure that the system update existing rather than creating new address records. What should the consultant do to meet this?. Check the Do Not Update before saving. Enable the EDA Setting for Simple Address Change Treated as Update. Check the Disable Error Handling setting in EDA System Settings. Disable Multi-Addresses in EDA Account and Contact Settings.

A university's IT department and its consultant are integrating data from the Student Information System (SIS) to the Education Data Architecture (EDA). Advisors need to see a student's primary course of study. Which object in EDA indicate a student's major?. Education History. Relationship. Program Plan Requirement. Program Enrollment.

A university is interested in the Student Success Hub Tableau Accelerator. Which object should the consultant recommend to ensure there is data?. Behavior Incident. Appointment Attendee. Availability Topic.

The director of finance needs a solution that aligns pledges and donations captured in Salesforce with Gift Entry Manager (GEM) with the institution's finance system. Which solution should the consultant recommend to meet the requirement?. Use the Bulk API. Use Salesforce Connect. Install Accounting Subledger. Install Outbound Fund Module.

A school for continuing education needs to track program costs within its budget and related revenue streams each program brings to the school. Which Salesforce solution should the consultant consider?. Accounting Subledger. Program Management Module. Grants Management.

The IT administrator at a university would like to understand the Table-Driven Trigger Management (TDTM) framework in the Education Data Architecture (EDA). What is a benefit the consultant should discuss with the client?. TDTM prevents custom triggers. TDTM mitigates data skew. TDTM controls the order in which operations execute.

The Advancements Office wants Salesforce to automatically create a supporters' score based on their donation amount, giving capacity, giving history, and relationship type to the university. Which Salesforce solution should the consultant recommend?. Tableau CRM. Nonprofit Success Pack. Einstein Prediction Builder. Insights Platform Data Integrity.

The intellectual Property department at a research university needs to manage the institution's patents. The department does not serve students and has a B2B business process. Which account mode! should the consultant recommend?. Household Account Model. Administrative Account Model. Standard account Model.

A university dean wants to refer students for summer engineering internships and requests a list of people who earned high final scores in the Intro to Civil Engineering class. Which objects should the consultant include in the report?. Program Enrollment with Contact. Term Grades with Contact. Education History with Account. Course Connections with Academic Program.

An elementary school wants to implement an out-of-the-box solution to track enrollments by grade. Which solution should the consultant recommend?. K-12 Architecture Kit. Nonprofit Success Pack. Education Data Architecture. Program Management Module.

A private school wants to use Salesforce to manage students, their parents, staff operations, and fundraising. The school wants to use the Education Data Architecture (EDA) and to create Giving Pages. What is a compatibility consideration the consultant should discuss with the school?. Accounting Subledger is installed. Elevate is incompatible with Advisor Link. Gift Entry Manager is required. Person Accounts must be enabled.

A partner wants to self-certify that its app complies with Education Data Architecture (EDA) readiness. The partner needs to certify that its solution is compatible with EDA, or if it duplicates EDA functionality, that it is properly documented and abides by conventions for key EDA objects. What are two key objects used with EDA? Choose 2 answers. Opportunity. Affiliation. Account. Attribute.

A school of engineering is interested in Salesforce. There are several other Salesforce environments across the university with varying degrees of usage and configuration. The university is largely decentralized where schools operate independently of each other and often in silos. There is high turnover in staff and leadership. Which Salesforce environment strategy should the consultant recommend?. The school of engineering should have its own Salesforce environment. The university should consolidate all of the Salesforce environments. The school of engineering should initiate a Center of Excellence (CoE).

A large online university uses Salesforce with the Education Data Architecture (EDA) to manage its operations. Its Salesforce environment has a large volume of records and it takes a long time to search and generate list views. Which feature should the consultant use to resolve the issue?. MuleSoft Anypoint Platform. Custom Index. Data Loader error logs. Table-Driven Trigger Management.

Where can a customer find more information on Salesforce open-source and community sprint information?. Trust.salesforce.com. Trailblazer Community. Partner Community.

Which best practice should a consultant recommend to promote utilization of Salesforce in an Education Cloud deployment?. Use Chatter to publicly recognize early adopters. Send a sponsor engagement communication. Enable Salesforce Celebration in Path. Create a Slack group on the day of deployment.

A primary school has switched to remote learning and wants to track student well-being, technology needs, and various family situations needing attention. Which Education Cloud solution meets this requirement?. Student Success Hub. Pathways. K-12 Architecture Kit. Admissions Connect.

A university plans to use Salesforce to manage its recruitment and admissions process. A prospective student goes through four maturation stages: Suspects, Prospects, Applicants, and Matriculated. IDs are assigned by the Student Information System (SIS) at the Applicant stage. Salesforce is the system of record in which two stages? Choose 2 answers. Matriculated. Suspect. Prospect. Applicant.

Staff need to track which requirements must be met for a student application. Which Education Cloud objects should be used?. Action Plans. Document Checklist Item. Application Material Mapping.

The Executive Education department plans to use the Education Data Architecture (EDA) for prospective and current students. The system admin wants to map prospects and students' employers to the standard Account field in Salesforce. Which action should the consultant recommend instead?. Populate the employer Affiliation record in the Primary Business Organization field. Select Administrative as the Default Account Model in EDA Settings. Select Organization as the Default Account Model in EDA Settings.

The Alumni Relations department wants to track alumni and its chapter memberships. The department wants to easily see the Primary Chapter on the Contact record. The system admin prefers to use the standard features that are available with Education Data Architecture (EDA). Which step should the consultant take to meet this requirement?. Create an Affiliation mapping to the Primary Chapter field in EDA Settings. Create an Affiliation record type for Alumni Chapter and a custom field for the Primary Chapter on the Contact record. Create a custom picklist value for Alumni Chapter on the Affiliation object.

A university wants to improve student retention by developing a tool for students to engage at scale, find answers to common questions and resources, and allow students to interact with student organizations. What should a consultant recommend to meet this requirement?. Experience Cloud. Pardot Engagement Studio. Interaction Studio. Einstein Bots.

A university's IT department uses a version control-based process for its system development and enhancement. The department wants to test the new features the consultant has configured in a dedicated, short term Salesforce environment. What should the consultant use to meet the requirement?. Scratch org. Developer Edition org. Full sandbox. Partial Copy sandbox.

Recruiters at an institution are evaluating tools to enhance their email. They want to see when a student has opened an email or clicked on a link. Recruiters also want to insert time slots directly from their calendar into an email and allow students to choose the meeting time. Which solution should the consultant recommend?. Gmail Integration. Custom automation. Einstein Activity Capture. Salesforce Inbox.

The director of advancement at a small college requests report access for a dozen alumni volunteers who will call potential donors. The volunteers will use Customer Community Plus licenses. The consultant has set up a profile for the volunteers. What should the consultant set up so the volunteers can create and edit reports as external users?. Enable the Create and Customize Reports, Report Builder, and Edit My Reports permissions on the Volunteers profile. Create a volunteer public group and a sharing rule that grants Read permissions to reports. Create a new role for the volunteers in the role hierarchy, and grant permissions to Create and Customize Reports.

A law school wants a recruitment and admissions system with a multichannel marketing tool, Admission officers want an application portal they can brand. Marketers want an integrated social listening tool. Which solution set should the consultant recommend?. Education Cloud, MuleSoft, Anypoint Platform, Pardot. Education Cloud, Elevate, Experience Cloud. Education Cloud, Experience Cloud, Marketing Cloud. Education Cloud, Nonprofit Cloud, Marketing Cloud.

A school district needs to track special education student grades, attendance, and program enrollments and capture e-signatures from parents and legal guardians. Which two solutions should the consultant recommend to meet the requirement? Choose 2 answers. Salesforce CPQ. K-12 Architecture Kit. Third-party application. Nonprofit Success Pack.

A consultant has been working with a university to build a new student services solution using Salesforce. The consultant is preparing for User Acceptance Testing. Which item should be excluded from the testing scope?. User experience in production. Large data volumes. Data load simulation. Average versus peak performance.

A consultant needs to migrate international students' contact and address information to a Salesforce Education Data Architecture (EDA) environment with the State and Country Picklist feature enabled. What should the consultant confirm before migrating the data?. Contact Multi-Addresses Enabled is checked. All state and country values are ISO-3166 values. Every contact has a state and country value.

How should a consultant prepare for a successful Education Cloud discovery session with an institution?. Create an Education Cloud storyboard. List the current challenges in education. Build the institution's technology roadmap. Review the institution's strategic plan.

A university Advancement office wants to track school historical data for tagged outreach and donation opportunities. Which Education Data Architecture functionality should the consultant recommend?. Education History. Program Plan. Attribute. Relationship.

A college has a standard Salesforce environment and wants to use Student Success Hub for its undergraduate advising. What is required to use Student Success Hub?. Education Data Architecture. Customer Community license. Pathways. Field Service.

A university system purchased Salesforce and wants to move to an enterprise model for all of the schools in the system. The university needs to track students both as individuals and as part of a household. The Recruitment and Admissions office also wants to track events, the event locations, and the event vendors. Which account model should the consultant recommend?. Education Data Architecture (EDA) Account Model. Person Account Model. Standard Account Model.

Recruitment Staff want to use their university login when accessing Salesforce. Which identity management feature should the consultant use?. Named Credentials. Two-factor Authentication. Social Sign-On. Single Sign-On.

An Admissons office is interested in evaluating historical trends of its applicants to get greater insights on its applications yield and melt. What should the consultant advise?. Leverage the existing sample reports. Use the Admissions Connect Tableau Accelerator. Create a custom report type.

A Recruitment office wants to use Pardot and Salesforce with the Education Data Architecture (EDA) to manage campaigns and track prospective students. Which compatibility consideration should the consultant discuss with the office?. EDA requires custom automation for lead conversion. Pardot is incompatible with the Household account model. The Do Not Contact TDTM record must be disabled. Pardot can only create Leads and Contacts.

A consultant is working on an Advisor Link implementation for the undergraduate Advising departments. Advisors must be able to view a student's classes, track milestones, set student meetings, and integrate meetings with their Outlook calendar. The Advising department wants to know which functionality is included with Advisor Link and whether a third-party application is necessary. Which function may require a third-party app?. Success Plans. Calendar syncing. Degree visualization. Appointment scheduling.

A large university has a Career Service Center that provides career advice to current students and alumni. Staff provide advice the phone, via email and face-to-face. Students and alumni are served on a first come, first served basis and are rarely assigned to a specific advisor. What should the consultant recommend to meet the requirement?. Success Teams. Queue Management. Appointment Scheduling. Assignment Rules.

A university wants to track the Biology 101 class for next semester. The class will be held on Tuesdays and Thursdays from 3:00-4:00 PM in Lecture Hall A. and on Wednesdays and Fridays from 1:00-2:30 PM in the adjacent lab facility. Which object in Education Data Architecture (EDA) should a consultant use to meet this requirement?. Course Offering Schedule. Time Block. Program Enrollment.

An elementary school plans to implement the K-12 Architecture Kit in a new org. The school want to be able to send SMS messengers to parents. Which solution should the consultant recommend to meet the requirement?. Parbot. Social Studio. Education Data Architecture. App on the AppExchange.

The Admissions office sends 25 email 10 students slarty. The Director of needs to manage cohorts of prospective students and automate personalized emails. Which two solutions should the consultant recommend to meet the requirement? Choose 2 answers. Journey Builder. Salesforce Campaigns. Datarama. Salesforce Inbox.

The Dean of the Business school has a dashboard that displays the application yield. The Dean wants the same reports for program directors. Sharing settings have been configured so program directors can only see recruitment and application information for their own program. How can the consultant meet the business requirement?. Check the Let Dashboard Viewers Choose Whom They View the Dashboard As on the Dean's dashboard. Set View Dashboard As to the Dean and share it with program directors. Add a dashboard filter to the Dean's dashboard and save it to All Folders. Set View Dashboard As to the dashboard viewer and share it with program directors.

A college needs to extend capabilities of its existing Salesforce environment that uses the Education Data Architecture (EDA). The college want to ensure that any future apps and configurations are compatible and support the Table Driven Trigger Management (TDTM) Functionality. Use the yaml file from Salesforce.org GitHub. Use a Salesforce.org community solution. Use third-party apps that are powered by EDA. Use third-party apps that are EDA ready.

An institution has centralized email communications for alumni. Departments across the university should only be able to view their team's content. What should a consultant recommend to meet this requirement?. Salesforce Data Management Platform. Einstein Account-Based Marketing. Pardot Business Unit. Marketing Cloud Business Unit.

A primary school will implement Student Success Hub to support student needs from K-12. The school primarily needs to track students' families and communicate with the parents on issues. Which default account model should the consultant recommend?. Standard Account Model. Household Account Model. Administrative Account Model.

An Admissions office is interested in Admissions Connect to process student applications. Which consideration should the consultant advise?. Admissions Connect requires a third-party app. Experience Cloud is required. Application form requires OmniStudio.

A school wants to use the K-12 Architecture Kit to track elementary students and their parents. Which consideration about the K-12 Architecture Kit should the consultant discuss with the school?. It requires Experience Cloud. It is built on the Education Data Architecture. t is built on Nonprofit Success Pack.

A university is implementing Advisor Link and needs to test the integration with its Student Information System (SIS), and provide training space for advisors. Which two types of sandboxes meet this use case? Choose 2 answers. Developer Sandbox. Developer Pro Sandbox. Full Sandbox. Partial Sandbox.

A customer wants to learn more about Salesforce.org solutions built by the community. What are two resources a consultant can recommend? Choose 2 answers. Product Documentation: Is a Pro Bono Project the Right Fit. Power of Us Hub Group: CumulusCI (CCI). Product Documentation: Get Started with Open Source Commons. Power of Us Hub Group: Open Source Commons & Community Sprints.

College advisors want assistance proactively identifying student issues as they arise. Which functionality in Student Success Hub should the consultant recommend?. Advising Events. Mass Actions. Early Alerts. Success Plans.

The Advancement team at a large university needs a solution for digitization volunteer events. Which solution should a consultant recommend?. Event Monitoring. A third-party app. Process Builder.

A university's Advancement office plans to implement the Education Data Architecture. The university wants to set up a system default that will automatically create a family record when a Contact record is created by staff members. Which Default Account Model should the consultant recommend?. Household. Administrative. Educational Institution. Person.

A university plans to implement Advisor Link for approximately 90,000 students. The university needs to populate data from the student information system (SIS) to Salesforce. Which integration approach should the consultant recommend?. Lightning Connect. Salesforce Data Import Wizard. ETL tool. Salesforce Data Loader.

A college is interested in best practice and tips on Salesforce date foverance. Which resource should the consultant recommend?. IdeaExchange. Trailblazer Community. Partner Community. AppExchange.

University Advancement staff are required to authenticate to internal systems both by logging in with a username and password and by authenticating via an app on their phone. Which identity management feature should the consultant recommend to meet this requirement?. Single sign-on. Multi-factor authentication. Connected apps. Social sign-on.

A community college would like to use Admissions Connect and automatically admit applicants if they meet certain criteria. What should the consultant do?. Create a new flow. Activate the ApplicantCommunityHomePageController Apex class. Leverage the existing flow Sample: Application Auto Admit.

A high school recently implemented the K-12 Architecture Kit and wants to track student absences from class and midyear grades. Which two objects should the consultant use to address these requirements? Choose 2 answers. Behavior Involvement. Program Enrollment. Term Grade. Attendance Event.

University Investment Services (UIS) is an internal department that manages the university endowment through financial investments. It operates independently of the university and only works with investment companies and financial institutions. UIS is interested in a CRM that will track investment companies, its company Contacts, Leads, Opportunities, and Activities. Which solution should the consultant recommend?. Sales Cloud. Education Data Architecture. Financial Services Cloud.

A consultant is working with a university that uses Salesforce and wants to install the Education Data Architecture (EDA) in that environment. What does the consultant need to do after installing EDA to ensure it is set up correctly?. Assign EDA layouts to the Cases object. Assign EDA access to a cloned System Admin profile. Make the EDA record types available to profiles. Create and assign roles to all users who have access to EDA.

Recruiters want to visualize the number of prospective students at various stages in the recruitment process. Which report chart should the consultant implement?. Application Tabular report. Education History dashboard. Program Enrollment dashboard. Opportunity Funnel report.

Student Services is preparing to migrate student Incident and Incident Resolution data from its old system to a Salesforce.org that uses the Education Data Architecture (EDA). Which objects should the consultant use?. Attribute. Case. Case Comment.

The Financial Aid department of a college uses Student Success Hub. Students need the ability to schedule an appointment with any financial aid advisor. Which object should the consultant configure in Student Success Hub to meet this requirement?. Advising Pools. Public Groups. EDA Relationships.

An institution's Admissions office needs a solution to help recruiters manage their travel, including route planning. The office also wants the ability to identify students' locations so they can be invited to a recruitment event. Which solution should the consultant recommend to meet these requirements?. Field Service. Salesforce Maps. Territory Management.

A consultant for university has built customizations in a sandbox environment that is a different version from the production org. What should the consultant do first to avoid any issues?. Package the customizations, refresh the sandbox and reinstall the customization. Manually update the production org by installing the release update from Github. Submit a case to Salesforce Support to update the production org. Deploy the customizations into the production org via change sets.

A college is planning an advancement campaign and wants to create a report using Cross Filters that segments business school alumni by Household who work for Fortune 500 companies. Which report should the consultant create to meet the requirement?. Contact and Account report. Contact and Affiliations report. Contact and Relationships report.

A university uses Admissions Connect and wants to digitally transform its Study Abroad processes. Currently, staff need to check multiple spreadsheets to identify which Study Abroad students have completed specific tasks to qualify for the program. Which solution should a consultant recommend?. Program Plan. Action Plans. Pathways. Attendance Event.

A private school's advancement office is looking for a fundraising solution that will create giving pages, process online donations and easily integrate with Salesforce. Which solution should the consultant recommend?. Pathways. Experience Cloud. Elevate. Accounting Subledger.

The director of retention wants to use Advisor Link to track early alerts, help students schedule appointments with their advisors, and create program plans. Which two options are required to use Advisor Link? Choose 2 answers. Person Accounts. Customer Community Plus. Lightning Scheduler. Education Data Architecture.

The International Studies office is using Salesforce to manage admissions and scholarship awards programs. The office needs to electronically send, and also print and mail scholarship and program admission decisions on a preformatted letter template. Which solution should the consultant recommend?. Salesforce reports. A third-party app. Salesforce Files. Extended Mail Merge.

The system admin has asked for training so users can learn basic Salesforce functionality at their own pace and track lesson completion. The IT department budget for paid training is very low. What should the consultant recommend?. Power of Us Hub. Trailblazer Community. Trailhead. Salesforce Einstein.

A university completed its first implementation of Salesforce. The university wants to deliver additional functionality in smaller units through an iterative process. New functions will be enhanced and refined based on feedback. Which approach should the consultant recommend?. Agile. Work Breakdown Structure. Waterfall.

A university is migrating its legacy system to Salesforce Education Data Architecture (EDA) environment. The system admin has selected the Educational Institution record type in the EDA Default Account Model. Which consideration should the consultant discuss with the university?. The recommended default Account record is the Administrative Account record type. A new Program Enrollment record will automatically be created. Multiple address management can only be enabled for the House Account record type. Contact are private only to Administrative Account record type.

The director of advising wants to better understand why students are meeting with their advisors. Which Advisor Link Feature should the consultant include in a report?. Success Plan Type. Alert Reason. Appointment Topic. Case Status.

What should a consultant recommend to a university that wants a successful Data Governance committee?. Create a Center of Excellence queue. Set up a Salesforce Adoption Dashboard. Refer committee members to Trailhead. se RACI matrix to define member roles.

A school is considering leveraging Student Success Hub. Which operational requirement should the consultant confirm?. Einstein Bots must be enabled prior to installing Student Success Hub. Student Success Hub requires Education Data Architecture (EDA). Read, Create and Edit access to Contacts, Accounts, and Cases is required. tudent Success Hub requires the K-12 Architecture Kit.

A consultant is designing a new Salesforce org that user the Education Data Architecture (EDA) for student service. The College wants to track which classes are taught by teaching assistants. Which EDA object should the consultant use?. Course Offering. Course Connection. Term Grade. Program Enrollment.

A business school plans a phased Salesforce implementation. The consultant has recommended a "crawl, walk, run" strategy. Which department should the consultant recommend for the initial "crawl" phase?. Career Advising. Executive Education. MBA program.

The Recruitment and Admissions office wants to use Salesforce to track prospective students via SMS on their mobile devices, social media, and email. Which solution should the consultant recommend?. Third-party app. Salesforce Maps. Einstein Bots.

A university plans to expand its Salesforce Education Data Architecture (EDA) environment to support student services for all of its schools. The university want Contact's family information. Which action should the consultant take?. Set the Default Account Model to Administrative. Populate the Account field with the Household record. Set the Default Account Model to Household.

A customer wants to install the Education Data Architecture (EDA) into their existing Salesforce org. How should the consultant prepare for implementation?. Choose a middleware tool to integrate EDA. Build applicable API customizations. Export all existing Salesforce data. Map Salesforce custom objects to EDA objects.

A consultant is enabling Course Connections for the first time in the Education Data Architecture. What should the consultant do first?. Run Course Connections Backfill. Set up Course Offering Schedule. Disable Course Enrollments. Set Record Types for Course Connections.

The Law school's dean, recruitment director, and end users want to implement Salesforce so they can have a central, shared reporting system of engagement for recruitment and admission processes and raise enrollment by 10%. The IT department can only support system integration. What should the consultant discuss first with the school?. Leadership sponsorship. Business objectives. Metric identification. Capacity to administer.

A university wants a Salesforce solution that manages student applications and application reviewer assignments. Which solution should the consultant recommend?. Program Management Module. Case Management. Admissions Connect. Student Success Hub.

A college is using Salesforce to support its recruitment and admissions processes. The college will need to have an online application form, automated bot service, and online application management. Which two solutions should the consultant recommend? Choose 2 answers. Third-party form builder app. Digital Engagement. Interaction Studio. Admissions Connect.

Career Services wants to import internship information from a spreadsheet into Salesforce. Which external ID should the consultant recommend to match spreadsheet information with the Salesforce Contact record?. Email address. Student number. Company name. Company phone.

Alumni Relations is using Salesforce with the Education Data Architecture (EDA). The department is holding an event that features a faculty member as the guest speaker. The events manager wants a report of all alumni who took a course from that faculty member. How should the consultant create this report?. Create a custom Report Type with Courses, Course Offerings, and Course Connections. Use the Course Connections with Contact's Academic Program Report Type. Add a Course Connections cross filter to the Program Enrollments with Contact report.

The Registrar's office has limited staff and is interested in a real-time automated Salesforce messaging solution that can address common student questions on deadlines and requirements. Which two options should the consultant recommend? Choose 2 answers. Knowledge. Queues. Bots. Live Chat.

Career Services wants to import internship information from a spreadsheet into Salesforce. The spreadsheet has a list of interns, their student ID numbers, their email addresses, company phone numbers, company names, and start and end dates. Which external ID should the consultant recommend to match spreadsheet information with the Salesforce Contact record?. Email address. Student number. Company name. Company phone.

Alumni Relations is using Salesforce with the Education Data Architecture (EDA). The events manager wants a report of all alumni who took a course from a specific faculty member as the guest speaker. How should the consultant create this report?. Create a custom Report Type with Courses, Course Offerings, and Course Connections. Use the Course Connections with Contact's Academic Program Report Type. Add a Course Connections cross filter to the Program Enrollments with Contact report.

The Law school's dean and recruitment director want to implement Salesforce and raise enrollment by 10%. The IT department can only support system integration. What should the consultant discuss first with the school?. Leadership sponsorship. Business objectives. Metric identification. Capacity to administer.

An academic advisor wants to review the classes associated with the student's course of study to ensure the student is on track for graduation. Which functionality should a consultant recommend?. Academic program. Pathways. Affiliation.

A large university is planning to release a new recruitment solution. Where should the university confirm the Salesforce product release dates that could impact the timeline?. Trailhead. Salesforce Trust website. Setup Menu. Partner Community.

A university plans to use a sandbox for staff training. What should the consultant recommend to ensure that student information remains private (anonymous)?. Salesforce Data Mask. Formula Fields. Event Monitoring. Salesforce Shield.

The VP of Development is preparing to visit the university's top supporters. The VP wants to maximize travel time by prioritizing pledges that are most likely to close. Which reporting solution should the consultant recommend?. Salesforce Maps. Opportunity Funnel Report. Einstein Forecasting. Einstein Opportunity Scoring.

The university advancement team wants the ability to track students' prior and current connections to other schools. Which two objects should the consultant evaluate to connect students to other educational institutions?. Education History and Affiliations. Relationship and Affiliations. Affiliations and Program Plan.

An Advancement office is evaluating the automation capabilities of the Education Data Architecture (EDA). The office needs to be able to identify inactive addresses and have them sync to the contact record. How should the consultant meet this requirement?. Set the inactive address on the Contact record through integration. Select the "Inactive" checkbox on the Address record. Develop a custom trigger to update the Contact record.

A school of engineering is interested in Salesforce. The university is largely decentralized where schools operate independently of each other. There is high turnover in staff and leadership. Which Salesforce environment strategy should the consultant recommend?. The school of engineering should have its own Salesforce environment. The university should consolidate all of the Salesforce environments. The school of engineering should initiate a Center of Excellence (CoE).

A consultant is designing a new Salesforce org for student service using EDA. The College wants to track which classes are taught by teaching assistants. Which EDA object should the consultant use?. Course Offering. Course Connection. Term Grade. Program Enrollment.

The Advancement office wants to retain all contact data and email activity while avoiding unnecessary data storage in Salesforce. Which data management strategy should the consultant consider?. Move old data out of the CRM into a data warehouse. Create a Force.com Query Plan for old data. Use Data Studio to process old data.

An Admissions office needs to make sure students cannot edit applications after the submission deadline. Which two features could the consultant use?. OmniStudio FlexCard and validation rule. OmniStudio FlexCard and sharing rule. Standard Decision Matrix and custom trigger.

A university is migrating its legacy system to EDA. The existing system groups students by colleges. The system admin has selected the Educational Institution record type in EDA setting. Which consideration should be discussed?. The recommended default Account record is the Administrative Account record type. A new Program Enrollment record will automatically be created. Multiple address management can only be enabled for the House Account record type. Contacts are private only to Administrative Account record type.

A university's strategic goal is to improve its MBA program rankings (influenced by acceptance percentage). What should the consultant recommend to increase prospective student engagement?. Leverage Advisor Link to advise them on the application yield. Use Education Cloud to replicate the current systems and processes. Implement Marketing Cloud to manage recruitment campaigns. Implement Pardot Lead Scoring to find well qualified students.

Which EDA functionality should the Advancement office use to track historical data for targeted outreach and donation opportunities?. Affiliation. Relationship. Attribute.

The Financial Aid department needs students to be able to schedule an appointment with any financial aid advisor. Which object should be configured in Student Success Hub?. Advising Pools. Public Groups. EDA Relationships.

The Executive Education department needs to know the pipeline of custom programs sold to corporations. How should the consultant meet this requirement?. Create custom report type. Use an Opportunity report. Set up an Affiliations report. Configure a list view.

A university using EDA wants to ensure the system updates existing address records when minor errors are corrected rather than creating new ones. What should be done?. Check the Do Not Update before saving. Enable the EDA Setting for Simple Address Change Treated as Update. Check the Disable Error Handling setting in EDA System Settings.

A university needs an email marketing tool for mass communications where program staff only have access to their own department's materials. Which solution should the consultant recommend?. Salesforce Mass Email. Custom automation with an email alert. Marketing Cloud. Digital Engagement Messaging.

An SIS integration will send students' academic major, status, and dates to EDA. Which Salesforce object should this be mapped to?. Course Connection. Education History. A Program Enrollment.

The International Student Services department manages the needs of international students. The residence hall address information must be associated to the international student Contact and Account record. What account model should the consultant select?. Standard Account. Person Account. Household Account. Administrative Account.

Advisors need to see a student's primary course of study. Which object in EDA indicates a student's major?. Education History. Relationship. Program Plan Requirement. Affiliation.

Recruiters want to see when a student has opened an email or clicked on a link. They also want to insert time slots directly from their calendar into an email. Which solution should the consultant recommend?. Gmail Integration. Custom automation. Einstein Activity Capture. Salesforce Inbox.

How are application documents saved in Admissions Connect?. Salesforce Files. Document Type. Action Plan Item.

The Admissions office needs to make sure applications are unable to be edited after the submission deadline. Which functionality should the consultant use?. Create custom Open Date and Due Date fields. Leverage the Open Date and Due Date fields. Develop a custom trigger.

Staff occasionally need to view course payment information in a separate transaction system. The admin wants Salesforce to contain only CRM data. Which data management strategy should be recommended?. Migrate course payments to Pardot and Salesforce. Manage course payments in the transaction system and Pardot. Manage course payments in the transaction system. Integrate course payments from Salesforce to the transaction system.

A private school wants to use EDA and create Giving Pages. What is a compatibility consideration?. Accounting Subledger is installed. Elevate is incompatible with Advisor Link. Gift Entry Manager is required. Person Accounts must be enabled.

The admin asks for training where users can learn basic Salesforce functionality at their own pace for free. What should be recommended?. Power of Us Hub. Trailblazer Community. Trailhead. Salesforce Einstein.

Which two Customer Community licenses can be used with Advisor Link? Choose 2 answers. Customer Community login. Customer Community Plus. Customer Community Plus Login. Customer Community.

Advisors want to use Student Success Hub to send follow-up emails to assigned students. Which solution should be implemented?. Queue Management. Mass Actions. Alerts.

What is required to use Student Success Hub for undergraduate advising in a standard Salesforce environment?. Education Data Architecture (EDA). Customer Community license. Pathways. Field Service.

During deployment, only the contact record is created instead of a Community user via TDTM. Which step should be verified?. Trigger handlers were loaded into production. The community was set to Active. Declarative automations were deployed successfully.

Which objects should the consultant use to migrate student Incident and Incident Resolution data?. Attribute. Case. Case Comment.

An IT manager is concerned about 20,000 students accessing the system at once. Which step should be recommended?. Log a case with Salesforce Support. Develop a Performance Testing Strategy. Use a third-party testing automation tool.

What are two resources to learn about community solutions built by Salesforce.org? Choose 2 answers. Product Documentation: Is a Pro Bono Project the Right Fit. Power of Us Hub Group: CumulusCI (CCI). Product Documentation: Get Started with Open Source Commons. Power of Us Hub Group: Open Source Commons & Community Sprints.

A primary school needs to report basic student demographic information in K-12 Architecture Kit. What should be done?. Create a new student demographic dashboard. Refer to the existing sample student demographic dashboard. Use the Student Success Hub Tableau Accelerator.

A help desk wants to track resolution times and escalations for student password resets. Which solution should be recommended?. Salesforce Identity. Digital Engagement. Einstein Next Best Action. Service Cloud.

Which communication example should a consultant recommend to send after implementation?. User contest. Teaser email. Project sponsor profile.

University Investment Services (UIS) manages the university endowment through financial investments. They work independently with investment companies. Which solution should be recommended?. Sales Cloud. Heroku. Education Data Architecture. Financial Services Cloud.

The Admissions director wants to increase school ranking and yield by 15%. What should the consultant confirm?. The director has end-user support for the project. The director has leadership support for the project. The project has a specific vision. The project has a measurable goal.

Which two types of sandboxes meet the use case for SIS integration testing and advisor training with production data? Choose 2 answers. Developer Sandbox. Developer Pro Sandbox. Full Sandbox. Partial Sandbox.

Which step should the consultant take initially when integrating Salesforce with an SIS?. Disable Trigger Handler records. Define the process. Use the Data Import Wizard.

Which functionality in Student Success Hub provides assistance proactively identifying student issues?. Advising Events. Mass Actions. Early Alerts. Success Plans.

Which recommendation ensures that an expansion to include all school operations is efficient?. Create a Trailmix for new users. Build a Center of Excellence. Grant System Admin access for each department leader. Encourage users to post ideas on Chatter.

What are two key objects used with EDA? Choose 2 answers. Opportunity. Affiliation. Account. Attribute.

Which solution should be recommended for digitizing volunteer events and shift sign-ups?. Event Monitoring. A third-party app. Process Builder.

Which solution helps staff identify which Study Abroad students have completed tasks?. Program Plan. Action Plans. Pathways. Attendance Event.

Which consideration about open source solutions for student recruitment should be discussed?. The code is updated via Salesforce Releases. The code is maintained by Salesforce developers. The code is shared and sourced by the community.

Which Education Cloud objects should be used to track requirements for a student application?. Action Plans. Document Checklist Item. Application Material Mapping.

Which integration consideration should the consultant outline in an integration strategy?. Data element. Salesforce license type. Sandbox environment.

A large online university with large data volumes experiences slow search/list views. Which feature resolves this?. MuleSoft Anypoint Platform. Custom Index. Data Loader error logs. Table-Driven Trigger Management.

Recruitment staff need to access Opportunity and Campaign Member info. What should be discussed with the client regarding licenses?. Unlimited Edition requires a full Salesforce license. EDA requires a Community license. The business user case requires a Lighting Platform Plus license. The business user case requires a full Salesforce license.

Which consideration about translating EDA into Spanish should be discussed?. EDA picklist values are restricted to default language. EDA picklist values for reciprocal Relationships need to be translated manually. Spanish is a platform-only language in EDA.

Which tool should the consultant leverage to advise on technology and data strategy?. Data Maturity Model. Program Management Module. Insights Platform Data Integrity.

Staff must login with username/password and authenticate via phone app. Which feature should be recommended?. Single sign-on. Multi-factor authentication. Connected apps. Social sign-on.

What is a benefit of the Table-Driven Trigger Management (TDTM) framework in EDA?. TDTM prevents custom triggers. TDTM mitigates data skew. TDTM controls the order in which operations execute.

Which security setting should be configured for the recommended external user setup for Pathways?. Create an Account sharing rule based on record type. Create a Program Plan sharing rule based on record type. Change default Program Plan sharing to Private.

How can a consultant ensure an Apex class executes in the intended order when a new Contact is created in EDA?. Write an Apex trigger to set the order. Go to EDA Settings to set the order. Use Table-Driven Trigger Management (TDTM).

What is a standard feature of EDA?. Student Advising. Event Management. Degree Auditing. Address Management.

Which dashboard tracks metrics such as application status and totals compared to the previous period?. Create a custom dashboard. Leverage the Admissions Insights dashboard. Leverage the Advisor Insights dashboard.

The team wants a tool to help determine whether they will meet the campaign goal. Which analytics tool should be recommended?. Einstein Prediction Builder. Campaign Influence. Tableau Prep Conductor.

What should be recommended for a successful Data Governance committee?. Create a CoE queue. Set up a Salesforce Adoption Dashboard. Refer committee members to Trailhead. Use RACI matrix to define member roles.

What should the consultant reference to migrate info and map it to EDA objects and fields?. EDA Data Dictionary. Lightning Connect. Data Loader. EDA Settings.

The business case for recruitment staff accessing Opportunity and Campaign Member requires which license?. Salesforce Platform license. Full Salesforce license. Customer Community license.

The office needs to print and mail scholarship decisions on preformatted letter templates. Which solution should be recommended?. Salesforce reports. A third-party app. Salesforce Files. Extended Mail Merge.

Which Salesforce environment strategy should be recommended for a university with a centralized IT team and decentralized schools?. One environment for Recruitment, one for others. Separate environments for each unit. One Salesforce environment for all business units. One environment for Alumni Relations, one for others.

An elementary school wants to send SMS messages to parents in the K-12 kit. Which solution should be recommended?. Marketing Cloud. App on the AppExchange. Education Data Architecture.

Which solution should be recommended to ingest, harmonize, and analyze batch data from multiple systems?. Flow with invocable action. Data Cloud. Data Processing Engine.

A school needs to track program costs and related revenue streams. Which solution should be considered?. Accounting Subledger. Program Management Module. Grants Management.

How can a college ensure that future apps are compatible with TDTM functionality?. Use the yaml file from GitHub. Use a community solution. Use third-party apps powered by EDA. Use third-party apps that are EDA ready.

The Admissions office needs to manage cohorts of prospective students and automate personalized emails. Which two solutions should the consultant recommend to meet the requirement? Choose 2 answers. Journey Builder. Salesforce Campaigns. Datarama. Salesforce Inbox.

The Dean of the Business school has a dashboard. Sharing settings have been configured so program directors can only see recruitment and application information for their own program. How can the consultant meet the business requirement for program directors to use the same dashboard?. Check the "Let Dashboard Viewers Choose Whom They View the Dashboard As" on the Dean's dashboard. Set View Dashboard As to the Dean and share it with program directors. Add a dashboard filter to the Dean's dashboard and save it to All Folders. Set View Dashboard As to the dashboard viewer and share it with program directors.

The Alumni Association track alumni interested board networking activities, and manages fundraising. Which two Education Cloud considerations should the consultant discuss with the Association? Choose 2 answers. Configure Relationships to track alumni connections. Use Grants Management to track alumni scholarships. Install Insights Platform to understand alumni data. Leverage a third-party app to support event management.

A large university has a Career Service Center that provides career advice. Students and alumni are served on a first come, first served basis and are rarely assigned to a specific advisor. What should the consultant recommend to meet the requirement?. Success Teams. Queue Management. Appointment Scheduling. Assignment Rules.