GNSYS GCP Implementation

Several people have complained that they try to join a group chat and they can´t find the group in a search. What is the most likely reason?. The group is in the wrong organization. Group chat is only available to administrators. The group is set to members only and they are not members of the group. The group is set to public.

How many types of Genesys Cloud Contact Center License are available?. 5. 2. 3. 4.

Which license offers features for organizations that requires multi-channel based Support, including social media with Workforce Manager in …. Genesys Cloud 1. Genesys Cloud 2. Genesys Cloud 3. Genesys Cloud 4.

Which platform component manage account configuration, directory search , user membership, pone call routing, agent assigment?. Public Interface Service. Core Services. Communication Service. Application Services.

Instant messaging costs are significantly less than long-distance phone communications. True. False.

Select all the sections for the standard profile page (Choose 5 answers). General. Relationships. Contact. Contact Information. Skill & Certifications. HR. Languages.

Where you can find people in your organization and add external contacts to the organization?. Documents. Activity. Directory. Location.

What are the operating systems available for Genesys Cloud mobile applications? (Choose 2 answers). Blackberry OS. IOS. Windows 10 mobile. EOS. Android.

You want upload a checklist to Genesys Cloud so that the Adventure Specialist can all access it to use when preparing for a new adventure. Which menú item could you click to start the upload process?. Activity. Chat icon. Documents. Admin.

Profiles can contains various types of information about people in your organization. What is one reason that. It is important to have employees complete their profile information?. Searches performed in the Genesys Cloud suite use information in the profile to return appropiate results. The education information can be verified against the human resources database. The profile information can be used to keep Linkedin information updated. When employees have free time, the can review biographies of their peers.

You want to have a video chat with Jill and Amelia in the Kayak Guides room. You have clicked on the Open video call icon to initiation the video chat. What xxxxx must happies into for the video chat to work?. Other participants must also click on the Open video chat icon. All participants must click on the Join button in the video chat view. All participants, except the initiator, must click on the Join button in the chat view. Participants automatically placed in the video chat, when clicking on the chat room.

What role is needed for a user who is responsible for the deployment and installation of the Genesys Cloud organizations?. Supervisor. admin. employee. User.

What should you do when a user leaves your organization to maintain high levels of security in the Genesys Cloud product suite?. Reset the user’s password. Rename the user account. Set the user to inactive for 30 days, then delete the user account. Create a role for former users and add the user to that role.

Genesys Outdoor Adventures has just opened a new office in Kawai, Hawaii. Which setting would you click to add information about the new office?. Workspaces. Locations. Bridge. Organization Settings.

Will the default language of the user get updated if you update the default language of the contact center?. Yes. No.

You just added 53 employees to Genesys Cloud, John Camper emailed you to say that everyone around him received an invitation mail to Genesys Cloud, but the didn’t you want John is do able to use the features and functions of Genesys Cloud. What can you do to provide John with the login credentials? (Choose 2 answers). Resend the invite. Add John to Genesys Cloud again so that a new invitatiton will be generated. Submit a ticket to Genesys Cloud support. Reset John’s password and let him know the password to log in with. Tell John to be patient and wait for the email to arrive.

Andrew is a user in your organization who has been on vacation for two weeks and can’t remember his password. Which setting would you use to reset Andrew’s password?. Edit Person. Send Invite. Reset Password. Roles/Permissions.

You have just added a new document to Genesys Cloud so that everyone within the organization can access it xxxx needed. What must you do to xxxx that users can find the document when they want to access it?. Add meaningful tags to the document. Add a priority of “high” to this document. Make sure you name the document in a way that is easy to search for. Number the documents in such a way that this one appears at the top of the list.

Which feature is used to share a document of size 1GB size through chat?. Attach Button. Workspace sharable link. Drag and Drop. Add web links.

How do you represent your organization when you contact the Genesys Cloud support teams?. Organization ID. Company Name. Agent Name. ID.

Amelia is changing departments within the organization and has a newer manager. Currently, Genesys Cloud is not synchronized with the HR systems. What always must you able to update for reporting structure in Genesys Cloud?. Do nothing. Genesys Cloud will update everything automatically. Update her manager in her profile. Genesys Cloud will automatically update her place in the hierarchy. Update her peers. Genesys Cloud will then update her manager automatically. Update her manager and her peers in her Profile.

Arrange the most logical process steps for configurating Genesys Cloud Collaborates.1.Configure Organization Settings2. Configure Document Sharing3. Configure Location Settings4. Add users to the organization5. Group users together6. Assign roles and permissions. 1 4 3 6 5 2. 1 3 4 2 5 6. 1 3 4 6 5 2. 1 4 3 5 6 2.

How many types of groups are there by default?. 5. 3. 4. 2.

What is Genesys Cloud Voice?. A third-party service that provides external phone trunks. A help bot that is available within Genesys Cloud chat. Another name for Genesys Cloud. An Internet-based telephony service that can be purchased and activated for use with Genesys Cloud.

Every agent should be assigned a DID phone number. True. False.

Which of the following statements are true? (Choose 2 answers). You can view both protocol and media capture logs. You cannot view either type of log file. You can view protocol capture logs but not media capture logs. Media capture logs can be read only with the support of customer care.

When creating an external trunk, what protocol(s) can be selected?. The default protocol. TCP. TLS. SIP. UDP.

What Genesys Cloud configuration option provides a way to ensure that phones of a specific make and model are all deployed with the same settings?. Managed IP Phones. IP Phone Templates. Base Settings. Default Station configuration.

How many categories of routing are there in a Call Route under the Call Routing page?. 5. 4. 3. 2.

Which statements are true regarding the Genesys Cloud Edge appliance? (Choose 3 answers). It manages connections between your phones, SIP trunks, telephony gateways, Genesys Cloud, and third-party systems. It provides core telephony services. It provides for the Integration of Active Directory, Sharedpoint, and other third-party data. It manages the PureCloud platform services. It operates as a provisioning server, media server, SIP proxy, and SIP gateway.

You must work closely with _____ before completing configurations for external SIP trunks. Genesys. The Resource Center. Your carrier. Your designated contact.

If you want all your Edge in Edge Group to use the same WebRTC phone trunk, where should you configure that?. In the Edge Configuration Network Interface tab, select Use the following trunks under the Phone Trunks section. In the Edge Configuration Network Interface tab, select Use the following trunks under the External Trunks section. In the Edge Configuration Network Interface tab, select Inherit from Edge Group under the Phone Trunks section. In the Edge Configuration Network Interface tab, under the Phone Trunks section, select inherit from Edge Group and then select WebRTC phone trunk for the appropriate Edge Group.

You are preparing to deploy Genesys Cloud and need to order the trunks. Where can you find guidelines on PSTN carrier requirements?. By asking your carrier what you need. On the PSTN Carrier’s web site. There are no options. Just get a trunk line installed. In the Genesys Cloud Resource Center.

Where do you add the list of IP or CIDR addresses allowed or denied access to an External or Phone Trunk?. Availability. SIP Access Control. Outbound. Calling.

You must define the phone configuration in Genesys Cloud to associate with a physical phone. What binds the phone’s settings in Genesys Cloud to a physical phone?. The phone model. The Base Settings. The phone name. The Hardware ID (MAC address).

When you configure to place a call outside the contact center, is it possible for you to assign a default country code?. Yes. No.

All of the following are components of the Communicate Architecture Fundamentals hierarchy, EXCEPT _______. Organization. Gateway. Site. Edge Groups. Edge.

All of the following are steps that must be completed to configure an Edge appliance, EXCEPT____. Create a Site. Assign the Edge to a Site. Configure a trunk. Create an Edge Group. Associate the network interface. Authenticate the Edge. Configure the Edge Connectors.

To assign extensions to users, you must first _____. Create a pool of extensions. Buy the extension number from the carrier. Add the extension to the dial plan. Assign the extension to the user’s phone.

………Where………. would you click to mute yourself where on a call?. Microphone. Vertical bars. Dialpad. Drop-down arrow. Phone with down arrow.

Which statements are true regarding the role of Designated Contacts? (Choose 3 answers). Designated Contacts provide the first level of support for their organization. Designated Contacts must report any issues to support immediately and let support determine where the issue lies. Designated Contacts must troubleshoot an issue to the point that they determine that the problem does not lie within their responsibility. Designated Contacts are the only people within an organization with access to the Resource Center. Designated Contacts are the only within the organization who may contact and work with support.

Your company has just acquired a new building, and you have been asked to add a new location in Genesys Cloud. What are the previous to check before you add the new location? (Choose 2 answers). You must know what groups to create for the new location. You must have images of all the users located at the new location. You must collect general information that you want displayed for each location, such as: building address, number of floors, location contact information, location images, and floor plan images. You must have the basic profile data for the users at the new location. You must have Admin rights for Genesys Cloud.

What type of trunk would you create to connect to an AudioCodes Mediant gateway?. External trunk. Network interface trunk. WebRTC phone trunk. SIP phone trunk.

What additional functionality does Communicate brings to Genesys Cloud?. Knowledge base features, such as FAQs and Communities. Unified Communications features, such as telephony, unified messaging, voice conferencing, and auto-attendant. Call center features such as ACD and scripting. Directory capabilities, such as advanced search, profiles, and keyword searching.

Which edge type supports up to 75 concurrent calls with opus recording enabled?. Genesys Cloud Edge Mini. Genesys Cloud Edge Standard v3. Genesys Cloud Virtual Edge. Genesys Cloud Edge Micro.

What type of trunk would you configure to connect to AudioCodes phones?. WebRTC phone trunk. Phone trunk. External trunk. Network interface trunk.

How should SIP trunking be configured for local deployment of Genesys Cloud?. Separate inbound and outbound traffic to different SIP trunks and establish SIP trunks to each of your Edge appliances. SIP trunking should not be used with PureCloud. Combine inbound and outbound traffic trunks but connect each trunk to its own Edge appliance. Separate inbound and outbound traffic and connect all trunks to one Edge appliance.

Is it possible to upload a group of files using Document?. True. False.

Develope a single application as a suite of small services: Microservices architectural. Monolithic architectural. Open architetural.

How can you start a call?. From history. From inbox. from .NET historial. using dialpad (o algo así).

What Option should you select to view real time reports of all queues?. directory. documents. client. performance.

What two types of telephony trunk exists?. Outbound proxy. webRTP / RTC. medigatweway. SIP.

What is used to trasnport digitalized audio? (seleccionar 3 opciones). TCP. UDP. RTP. TLS.