Helix 2022

Select the primary goal that best describes the problem management process. Reduce the number of incidents. Prevent problem investigations from recurring. Restore normal service operation as quickly as possible. Identify tasks for service personnel to perform.

From which tab on the People form can you update a user’s Permission Groups?. More Details. Work Info. Login/Access Details. Attributes. Support Groups.

You want to view your list of assigned incidents and change requests. Which of these do you open?. Overview Console. AR System Administration Console. Requester Console. Application Administration Console. BMC Mid Tier Configuration Tool.

From which form can you configure the system’s Tenancy Mode?. Asset Management > Asset Management Console. BMC Remedy Developer Studio. BMC Mid Tier Configuration Tool. Applications > AR System Administration > AR System Administration Console. Application Admin Console > Foundation Advanced Options > System Configuration Settings > System Settings form.

Which two permission groups allow you to define a new cost center? (Select two). DMT Admin. Contract Admin. Asset Admin. Cost Manager. Asset User.

By default, after how many hours does the archiving process run?. 4 hours. 8 hours. 12 hours. 18 hours. 24 hours.

Which statements are true about the ITSM Archiving process? (Select two). When a record is archived, the record is deleted from the Production form. When a record is archived, the record is completely deleted from the ITSM environment. When a record is archived, the record is moved to the Archive Data form. When a record is archived, the record cannot be retrieved.

Which default license type is an example of a license type created in advanced mode?. Enterprise. Per copy. Per copy per device. BMC Remedy AR System fixed and floating. Per instance.

You must belong to which permission group to create a new contract type?. Asset User. Contract User. Contract Admin. Asset Viewer.

From the Spreadsheet Management Console, you can: (Select three). Download data load spreadsheets using BMC Templates. Store custom data load spreadsheet templates. Import data from spreadsheets into staging forms. Validate the data contained in data load spreadsheets. Create User’s Data entries attached to your populated spreadsheets.

On the System Settings form, with the Applications Permissions Model set to Support Group, which of the following users would have access to transactional (ticket) data? (Select three). a user in the company referenced on the ticket. a member of a support group associated with the ticket. a member of the parent group of a support group associated with the ticket. a user with unrestricted access.

To configure a support group so that it will not be available for Assignment on any requests: On the Support Group form, set Assignment Availability to No. Ensure the Support Group does not contain any members. On the Support Group Assignment Configuration form, remove the group from the Support Groups Available for Assignment. On the Support Group form, set Vendor Group to Yes.

Using the Hierarchical Group Configuration form, you can: (Select three). create a support group. configure a support group as the parent of another support group or company. configure a company as the parent of another support group or company. configure a Global support group. remove the parent-child relationship between support groups.

Which of these tasks does the Data Wizard Console allow you to do? (Select three). Change a Company's name in records referencing that Company. Import a new Support Group into the system, using data load spreadsheets. Change a Support Group's name in records referencing that Support Group. Count the number of records which reference a specific Support Group. Import new People records into the system, using data load spreadsheets.

Which one of the following statements is true about notifications generated for activities?. There are no out-of-the-box notifications configured for activities. The assignee and assignee's manager are notified by default. The Change Manager is notified by default. The Change Coordinator is notified by default.

Which of these fields are mandatory when creating a Configuration Item Unavailability record? (Select three). Description. Unavailability Class. Cost. Actual End Date. Unavailability Type.

Which of these settings are configured on the Application Administration Console's Asset Management Settings page? (Select three). Dataset Name. Port Number. Sandbox Dataset Name. Default Company. Server Name.

From where can an Approver specify an alternate approver? (Select two). From the user's profile. From Approval mapping form. From Approval Central. From Approval Process Config form.

An Incident Script can be copied into which fields? (Select three). As a Work Info entry. In the Notes field. In the Summary field. As a Task table entry. In the Resolution field.

The scripts can only be used with which one of the following records?. Problem. Incident. Change. Release.

Which of the following are incident script types? (Select two). Initiator script. Questions script. Decision script. Knowledge script. Assignment script.

To configure change management risk factors, which permission group can be used?. Infrastructure Change User. Cost Manager. Asset Config. Infrastructure Change Config. ROI Admin.

If you have configured CI Outage definitions, what happens when you change the status of a CI from Up to Down and no CI Unavailability records apply?. A dialog box appears. You can create a new unavailability record. A dialog box appears saying that the CI has been configured to create an Unavailability record. A dialog box appears. You can update the CI Unavailability record. Nothing happens.

What are the four fields from where the Risk Object for Change Management can be determined?. CI Priority. CI Impact. Change Priority. Change Impact. CI Type.

Which form do you use to configure the method of assignment to automatically select an assignee for purchase requisitions in the BMC Asset Management application?. Configuration Item Unavailability form. Configure CI Rules form. Asset Management Settings form. Dataset Management form. System Settings form.

Which permission group must you belong to in order to access the Delete CI form in the Application Administration Console's Custom Configuration > Asset Management > Advanced Options > CI Deletion?. Asset Admin. Asset User. Inventory Manager. Asset Config.

Which form do you use to create a blackout schedule?. Configuration Item Unavailability form. Configure CI Unavailability Priority form. Registration for Shared Time Segment form. Asset Management Settings form. Configure CI Rules form.

On the Configuration Item Unavailability form, the unavailability Priority is based on the unavailability priority configuration for which one of the following items?. Both - Unavailability Class and Unavailability Type. Only Unavailability Class. Only Unavailability Type. Unavailability Status. CI Type.

Using the People Management Console, what updates can be updated on People records? (Select three). Password updates. Location updates. Support group updates. Functional role updates. CI association updates.

You need to route the Change Requests for the DocBak Server product to the Server Administration Support Group. What form do you use to accomplish this?. Configure Assignment Form. AR System Administration Console. Product Catalog Console. Assignment Mapping Form. Support Group Form.

Mark Manager is the Service Desk support group manager. He does not want to be routed any assignments for this support group, yet he wants to be able to track the work of the support group members. What do you do?. Remove him as a member of the Service Desk support group. Set his Assignment Capacity Rating to zero. Add the Service Desk Administrator permission group to his People record, which disables all assignment routing for the user. On his People record's Support Groups tab, for the Service Desk group, set Availability to No. Make him an Associate Member of the Service Desk support group.

Which permission groups should a user have to create a job in Data Management Job Console? (Select two.). DMT User. DSL Master. DMT Admin. DSL Viewer.

To create or modify scripts, you must belong to which permission group?. Incident Master. Incident Config. Incident User. Incident Viewer.

If you do not want an incident record to be archived, on which tab will you select the Do Not Archive check box?. Work Detail. Categorization. Tasks. Relationships. Date/System.

The functionalities provided by the BMC Remedy ITSM Maintenance Tool include: Collecting installation log files and performing an installation Health Check. Validating settings on the AR System User Preference form. Load simulation and performance stress testing. Configuring Mid tier preload and Prefetch settings [ ] Mark for follow up.

Excluded subjects are words or phrases that, if they appear in the Subject line of an incoming email message, will cause the Email Rule Engine to...: Send an automated reply to the message. Create an Incident referencing the message. Reject the message rather than send it on for processing. Display an error message. [ ] Mark for follow up.

Which one of the following tabs in the incident template helps you relate individual CIs to an incident?. Classification. Categorization. Relationships. Assignment.

On the Approval Mapping form, which functional roles can be used to determine the approvers when the Approval For field is set to Inherent Group/Role? (Select three). Infrastructure Change Approver. Infrastructure Change Requester. Infrastructure Change Coordinator. Infrastructure Change Manager. Infrastructure Change Implementer.

Which one of the following statuses will you select when a template is ready to be deployed?. Proposed. Draft. Archive. Enabled. Obsolete.

On the Approval Mapping form, who would be the approvers when the Approval For field is set to Group or Group based on CI Role. Members of the support group who have the functional role of Infrastructure Change Approver. All members of the support group. Members of the assigned Infrastructure Change Coordinator group. The Change Implementer group.

When would you use an activity template?. To add Activities to a Change Request. To add Activities to a Problem Investigation. To add Activities to a Release. To add Activities to an Incident.

Which one of the following statements is true about Priority, Impact, and Urgency?. Priority is based on Impact and Urgency. Impact is based on Priority and Urgency. Urgency is based on Priority and Impact. Priority is based on Impact only. Impact is based on Priority only.

If you belong to the Incident User permission group, you belong automatically to which Task Management permission group?. Task User. Task Manager. Task Process Config. Task Administrator.

Identify the distinct types of task templates that an Administrator can create. (Select two). Manual. Automatic. Basic. Advanced. Standard.

In a release template, when will you use the Authoring for Groups tab?. To define the support group who can modify the template. To specify a process flow associated with the release. To add information to parts of the release request. To specify time needed to complete a release.

Resolution Categorization is used with: Incidents. Problems. Work Orders. All of de above.

Which statements are true concerning ITSM notifications? (Select two). Each notification that can be configured is related to an event. Individuals who can access their People record can set individual notification preferences. NTE:SYS-Define NT Events form stores default and user-specific preference information for Support Staff notification events. System Default events have precedence over the user events.

What field determines the order in which the Email Rule Engine evaluates a use case, relative to other use cases?. Priority. Status. Sort Order. Name.

CI Notifications are configured using the Configure CI Notifications form. Which permission is required to access this form?. Asset User. Notification Admin. Asset Config. Contact People Admin. Asset Viewer.

You want to specify that a user receives notifications through pager, by default. From where do you configure this?. On the People record's Notifications tab. On the People record's Assignment tab. On the default Support Group's Notifications tab. The Notification Console's Individual Defaults tab. On the Application Preferences Notifications tab.