Helix

When creating a new record on the Product Catalog Setup form, you can define ______, ______ and ______. (Select three). Product Categorization Tier 1, Tier 2, and Tier 3. Company and Module relationships to the product. Models and Versions of the product. Configuration Items associated to the product.

When configuring the foundation data for a new Company, prior to creating People records, you must create ______, ______, and ______. (Select three). Operational Categories. Organizations. Locations. Support Groups.

You need to route Change Requests for the DocBak Server product to the Server Administration support group. What form do you use to accomplish this?. Configure Assignment form. Support Group form. Change Management Settings form. Change Management Rules form.

Which application provides access to solutions, known errors, and workarounds to expedite incident resolution?. BMC Helix Change Management. BMC Service Level Management. BMC Helix Knowledge Management. BMC Service Management Process Model.

Which form stores the detailed information about a Location such as the location address?. Location. Site. Company. Customer.

On the Group Assignment form, the Incident Owner event is used to assign an Owner Group to the incident. If no assignment rule is configured, what are the possible results? (Select two). If the Assigned group has a role of Help Desk, the Owner group is the Assigned group. If there is no Assignment rule, the Owner Assignment is left blank. If the Assigned group does not have a role of Help Desk, the ticket cannot be created. If the Assigned group does not have a role of Help Desk, the Owner group is the Submitter group.

Which form will an administrator use to configure the Resolution Categories for Incident Management?. Incident Catalog Update form. Resolution Catalog Update form. Generic Catalog Update form. Operational Catalog Update form.

Which permission would you require to define a company record?. Contact Organization Admin. Contact Support Admin. Contact People Admin. Contact Company Admin.

In BMC Helix ITSM Suite, which of these are the responsibilities of an Application Administrator? (Select three). Setting up foundation data. Submitting Incident requests. Managing application-specific rules. Configuring automatic assignments.

Identify the types of user licenses that you can assign on the People form. (Select three). Read. Write. Fixed. Floating.

What are the requirements to define a Support Staff person on the People form?. A login ID, application permissions, AR System license, and member of at least one support group. A login ID, application permissions, member of at least one support group, and a related functional role. An AR System license, application permissions, member of at least one support group, and a related functional role. A login ID, AR System license, member of at least one support group, and a related functional role.

According to the BMC Helix ITSM architecture, which component functions as the workflow engine between the BMC Helix ITSM applications and the database?. BMC Helix CMDB. AR System Server. Task Management System. License Engine.

__________ are the circumstances under which request-based, availability, and compliance-only service targets are in effect. Terms and conditions. Goal Type. Applies To. Effective From.

On the Approval Mapping form, who would be the approvers when the Approval For field is set to Group or Group based on CI Role?. Members of the support group who have the functional role of Infrastructure Change Approver. All members of the support group. Members of the assigned Infrastructure Change Coordinator group. The Change Implementer group.

Which of the following are valid selections for the Class (timing) of a Change request? (Select three). Normal. No impact. Impacted. Expedited.

On the Configuration Item Unavailability form, the unavailability Priority is based on the unavailability priority configuration for which one of the following items?. Both - Unavailability Class and Unavailability Type. Only Unavailability Class. Only Unavailability Type. Unavailability Status.

To make use of a Custom Process Flow in Change Management, you must: map the custom process flow to an appropriate change Class and Timing Reason. associate the custom process flow with an appropriate change template. select the custom process flow at runtime on the change request. disable the Standard Process.

Which of the following are types of service targets in the BMC SLM application? (Select two). Target resolution time. Availability. Request-based. Underpinning contract.

Identify the form on which you can specify whether or not to enable task phase management, and whether or not task closure is enforced at each phase?. Phase Management Configuration form. Incident Rules form. Change Configuration Rules form. Problem Management Rules form.

On the Approval Mapping form, which functional roles can be used to determine the approvers when the Approval For field is set to Inherent Group/Role? (Select three). Infrastructure Change Approver. Infrastructure Change Requester. Infrastructure Change Coordinator. Infrastructure Change Manager.

Which statements are true about Service Targets? (Select three). A compliance-only service target enables you to access data already processed by an external source. Request-based service targets apply to service desk requests, incident requests, change requests, or outage records for assets. CI Outage service targets record the outages or unavailable instances for a specific CI. Request-based service targets apply to incident requests only.

What are the three OOTB approval processes supported by the BMC Remedy Approval Server for Change management application? (Select three). Change Ad Hoc. Change Level. Change Coordinator. Change Management Chain.

You want to configure approval processes for change requests. Which permission group allows you to do this? (A) Infrastructure Change Approver (B) Infrastructure Change Coordinator (C) Infrastructure Change Config (D) Infrastructure Change Admin (E) Administrator. A or B. B or D. A or B or D. C or E.

Which form processes the formatted notification text, and based on the notification method, sends an email or pager notification?. NTE:Notifier Form. NTE:SYS-Process Control. NTE:Notifier Log Form. NTE:CFG-Notification Events form.

Identify the distinct types of task templates that an Administrator can create. (Select two). Manual. Automatic. Basic. Advanced.

On the Task Group Template form, the Flow and Operations tabs appear for which task group template Type?. Standard. Sequencing. Flow. Association.

In the Approval Mappings form, in which section can you map the approval to a particular Site?. Categorization tab. Impacted Area/CI tab. Role tab. Advanced Criteria tab.

Which one of the following tabs in the incident template helps you relate individual CIs to an incident?. Classification. Categorization. Relationships. Assignment.

Which tab on the Task Template form appears after the task template is saved?. Output. Usage. Completion. Input.

In ITSM you have an Operating Company called "90 Solutions", which has foundation data and transactional data associated to it. However, the correct name of the company is 'Ninety Solutions'. What tool can you use to update the company's name everywhere that it is referenced the application?. Data Management Job console. Onboarding Wizard. People Management console. Data Wizard console.

If your company uses an active directory (LDAP) server to store people information, which one of the following data can you import using the Onboarding Wizard?. Support people. Support Groups. Non-support people. All Foundation data.

In the Data Management Job Console, Error Management window, which button would you click to replace a staging form value with a new value?. Delete Staging button. Update Staging button. Modify button. Replace Value button.

To create a job in Data Management Job Console, a user must have either ______ or ______ permission. (Select two). DMT User. DMT Master. DMT Admin. DMT Super Admi.

When would you use an activity template?. To add Activities to a Change Request. To add Activities to a Problem Investigation. To add Activities to a Release. To add Activities to an Incident.

Which one of the following statements is true about Priority, Impact, and Urgency?. Priority is based on Impact and Urgency. Impact is based on Priority and Urgency. Urgency is based on Priority and Impact. Priority is based on Impact only.

What bulk updates can you make using the People Management Console? (Select three). Password. Location. Support group. Functional role.

BMC Helix Innovation Suite is a converged platform consisting of ______ and ______ capabilities. (Select two). Action Request System server. BMC Helix Innovation Studio. BMC Helix Virtual Agent. BMC Control-M.

Which statements are true about the ITSM Archiving process? (Select two). When a record is archived, it is deleted from the Production form. When a record is archived, it is completely deleted from the ITSM environment. When a record is archived, it is copied to the appropriate Archive form. When a record is archived, it can later be restored to the Production form.

Which tab on the Application Administration Console walks you through the steps of quickly configuring your Company's foundation data, ensuring a step-by-step configuration that helps you enter the right information in the right order?. Company Configuration tab. Custom Configuration tab. Standard Configuration tab. Foundation Configuration tab.

Which of the following statements are true when creating a new job in the Data Management Job Console? (Select three). You must associate the job to a Company. The job is created in Built status and can be run directly. Selecting Override Delete will prevent the job from being automatically deleted. The job status begins in Draft and must be changed to Built before running the job.

To configure BMC Helix ITSM applications, an ITSM administrator can access the Application Administration Console from ______. Smart IT. Mid Tier. Developer Studio. Innovation Studio.

Which statements are accurate concerning how individual notifications are defined for users? (Select two). Users can define their own notification preferences from their People form. System defaults take precedence over the Individual notification preferences. Only one individual in a support group can set an individual notification for each event type. Individual notification preferences take precedence over system defaults.

Using ITSM Data Management, the three key categories of data you can import are: ______, ______ and ______. (Select three). Foundation Data. Configuration Management Data. Transactional Data. Process Setup Data.

On the Support Group Assignment Configuration form, what should be the Configuration Mode if AnyCompany wants to assign tickets to a Support Group from Calbro Services without having access to its data?. Single support group to multiple companies. Single support group to single company. Multiple support groups to a single company. Multiple support groups to multiple companies.

You want to specify that a user receives notifications through Alert, by default. From where do you configure this?. On the People record's Notifications tab. On the People record's Assignment tab. On the default Support Group's Notifications tab. On the Application Preferences Notifications tab.

When a Support Group is an approver, which person is required to approve the change before the change moves to the next state?. All of the people in the Support Group. A person in the Support Group with the functional role of Infrastructure Change Approver. A person in the Support Group with the functional role of Infrastructure Change Manager. A person in the Support Group with the functional role of Infrastructure Change Coordinator.

On the Release form, which tab identifies information about each change and activity request, including the milestone by which the request must be completed?. Work Details. Manifest. Relationships. Date/System.

Using the Incident Rules form options, which of these can you control? (Select three). Whether or not a CI is required to be associated with an incident request when it is resolved. Whether or not a Service CI must be related to the incident request. Whether or not the Reported Date can be modified. The format of the name appearing in the Customer field.

Which statements are true concerning ITSM notifications? (Select two). Each notification that can be configured is related to an event. Individuals who can access their People record can set individual notification preferences. Predefined notifications cannot be turned on or off. System Default events have precedence over the user events.

If you want tasks to be activated for a particular phase, on the Change Configuration Rules form, which one of the following options will you set to Yes?. Enable Task Phase Management. Enforce Change Dependency. Enforce Global Time Segments. Enforce Task Closure at Each Phase.