Human Resources 7

According to the lecture, career is defined as: A single job held for life. The occupational positions a person holds over the years. Only the first job after graduation. The salary earned during employment.

Career management is the process for enabling employees to better understand and develop their career skills and interests and to use these skills and interests: Only within the company. Only after they leave the firm. Both within the company and after they leave the firm. Only during the probation period.

The lifelong series of activities that contribute to a person's career exploration, establishment, success, and fulfillment is called: Career planning. Career development. Career management. Career assessment.

The deliberate process through which someone becomes aware of personal skills, interests, and motivations, identifies career-related goals, and establishes action plans is called: Career development. Career management. Career planning. Career coaching.

According to the lecture, the psychological contract is: A written legal document signed by employees. An unwritten agreement that exists between employers and employees. A contract for temporary workers only. A termination agreement.

According to John Holland, personality is an important career choice determinant. How many basic personality types or orientations did Holland identify?. Four. Five. Six. Seven.

Which of the following is listed as an employer's role in career management?. Ignoring employee development. Realistic job interviews before hiring. Avoiding performance appraisals. Eliminating job rotation.

Having experienced senior people advise, counsel, and guide employees' longer-term career development is called: Coaching. Mentoring. Career planning. Career assessment.

According to the lecture, coaching focuses on: Long-term career development. Teaching daily tasks that you can easily relearn. Only executive-level employees. Retirement planning.

Turnover is expensive. Reducing turnover requires identifying and managing the reasons for: Only voluntary turnover. Only involuntary turnover. Both voluntary and involuntary turnover. Neither voluntary nor involuntary turnover.

In the call center turnover study mentioned, the researchers estimated the total annual cost of agent turnover at approximately: $200,000. $400,853. $21,551. $1,000,000.

According to the lecture, which of the following is part of a comprehensive approach to retaining employees?. Avoiding exit interviews. Attitude surveys. Eliminating stay interviews. Removing open door policies.

According to the lecture, SAS's employee-retention program can predict which high-value employees are more likely to: Get promoted. Quit in the near future. Retire early. Transfer to another department.

Job withdrawal refers to actions intended to place physical or psychological distance between: Employees and their supervisors. Employees and their work environment. Employees and their colleagues. Employees and their family.

Advancements to positions of increased responsibility are called: Transfers. Retirements. Promotions. Demotions.

Which of the following is listed as a ground for dismissal?. High performance. Excellent attendance. Lack of Qualifications for the Job. Overqualification.

Wrongful discharge occurs when an employee's dismissal does not comply with: Only company policy. The law or contractual arrangement stated or implied by the employer. Only the employee's preference. Only industry standards.

A wrongful constructive discharge claim occurs when an employee is: Promoted unfairly. Forced to quit due to intolerable working conditions. Given a bonus. Transferred to another department.

The Worker Adjustment and Retraining Notification Act (WARN Act) requires employers of 100 or more employees to give how many days' notice before closing a facility or starting a layoff of 50 or more people?. 30 days. 60 days. 90 days. 120 days.

Which of the following is listed as a consideration when adjusting to downsizing?. Ignoring compliance with law. Releasing the wrong people. Reducing uncertainty. Avoiding security measures.