Inglés profesional UD03

1º ACTIVIDAD. .

She bought ... refund policy. -. The. A. An.

The call centre representative quickly ... (solve) the issue. Solving. Solves. Will solve. Solve.

The company implemented a ... to reward loyal customers. Loyalty program. Assistance. Refund. Courtesy.

Choose the grammatically correct sentence. The response time of the customer service team is crucial. The response times of a customer service team are crucial. A response time of a customer service team is crucial. The response time of a customer service team are crucial.

Select the correct sentence. Companies should listening to complaints, even if it doesn't concern them directly. Companies should listen to complaints, even if it doesn't concern them directly. Companies should listen to a complaints, even if it doesn't concern them directly. Companies should listens to complaints, even if it doesn´t concern them directly.

The ... provided by the customer service team greatly influences customer satisfaction. Feedback. Issue. Complaint. Courtesy.

Choose the correct sentence. The satisfaction of resolving customers' problems is important. The satisfactions of resolving customer problems are important. The satisfaction of resolved customer problems is important. The satisfaction of resolving customer problems is important.

I am looking for a unique outfit, so I might check out the sells ... clothing. Sustainable fashion. Resale. Vintage. Thrifted.

The ... industry is constantly evolving, and new technologies are emerging all the time. Self-expression. Digital fashion. Fashion future. Infinite possibilities.

The concept of ... is becoming more important, as people look for ways to reduce clothing waste. Sustainable fashion. Thrifted. Resale. Vintage.

The local market is a ... full of vendors selling all sorts of interesting things. Retail store. Bustling bazaar. Haggle. Flea market.

At the mall, you have found a new pair of jeans you like, but you are not sure about the ... Bargain. Flea market. Haggle. Pricing.

What time is ... flight to New York?. -. A. An. The.

When ... the new product launch?. Do. Are. Does. Is.

How ... we handle customer feedback in the upcoming survey?. Are. Is. Does. Do.

2º ACTIVIDAD. .

The great majority of people read at least one ______ ______ before buying something.

Online reviews are important but they don’t give much information about a product. True. False.

The Internet has made more and more people distrust reviews. True. False.

Only some opinions can be reliable and a source of information for companies. True. False.

Research shows that most people rely heavily on product reviews before buying something. True. False.

Next time you write a (1) ___________ of a product, make sure it is a valuable one, because it might stay there (2) __________. People will be reading it, they will (3) __________ your opinion and might make an important (4) __________. based on your (5) __________. 1. 4. 5. 2. 3.

He sincerely apologized to his collegues ________ canceling the meeting at such short notice.

Match the verbs with their direct objects: To communicate. To offer. To acknowledge.

Match the options with their correct target: Please, acept. I'm really sorry to. I'm really sorry for.

If a company wants to thrive, it should better consider customers as the lifeblood of business. This means that: there is no business without customers. customers have to adapt their demands to the offer of the market. customers need to go through a positive experience. customers need to be receptive to new ideas and services. customers expect a responsive attitude from customer service.

Bussinesses should consider offering small gifts as a token of appreciation of their customers. True. False.

In digital fashion, you're able __________ choose your outfit using the most advanced technology.

More and more people are becoming aware __________ the latest advances in the realm of fashion.

The fashion industry is a dynamic field that can promote innovation. True. False.

According to the latest trends in women’s fashion: women tend to prefer clothes that are comfortable and stylish at the same time. women don't like tight and uncomfortable clothes at all. women are less responsible consumers than men.

We ____________ hard at the moment. We are preparing the new project.

She is meeting the delgates tomorrow morning. Their train ____________ at 8.00 am.

I understand his delay at this point. However, we ______________ the customer next week and everything must be ready until then.

Which of the following sentences is the correct one?. She's starting a course in Business Administration next semester. She starts a course in Business Administration next semester. She is start a course in Business Administration next semester.

Present Simple or Present Continuous?. Let me know as soon as. The product. Tomorrow morning, he.

The use of articles is not the easiest point in English grammar. You have to make ________ effort and learn their correct usage.

We're having terrible weather the following days, according to ________ weather broadcast.

Match the phrases to form sentences: Let's grab. It was a. Helen is training to be.

_______ United States is a high-income country.

- Could you, please, show me ______ way to ______ conference room? - Yes, of course! Please, follow me!.

3º ACTIVIDAD. .

Match the verbs in the email to the following explanations. We use the present tense of be + adjectives to talk about future availability. We use the present tense + to + infinitive to talk about future plans, and expectations. We use verbs in the present simple to talk about a scheduled event in the future. We use verbs in the present continuous to talk about an arrangement for the future.

Choose the correct article a / an / the / - to complete the gap: 1. About the conference: ____AI conference attracts over 5,000 delegates from all over the world and is one of ___ biggest annual AI events in _____Europe.

Choose the correct article a / an / the / - to complete the gap: 2. Exhibition centre: ____venue offers over 100 stands to show new products, make contacts and recruit new talent. Reserve __ stand by 1st October to guarantee your place.

Choose the correct article a / an / the / - to complete the gap: 3. Getting there: Delegates are advised to travel by ____public transport as parking is limited. ____airport shuttle bus runs every day with stops at all major hotels.__ bus is free for delegates.

Choose the correct article a / an / the / - to complete the gap: 4. On arrival: Delegates should go directly to ____registration desk to collect a badge and for _____ information on the day.

Hi, Helen. This is Alfred Costa. I’m sorry but I _____ busy next Monday morning, so I can’t meet you personally at the airport. be/’m.

When your flight _________ , a driver will meet you. arrives/is arriving.

Let’s plan _______ in your hotel reception on Tuesday morning at around eleven because we _________ the first client at eleven thirty instead of ten. to meet/meeting meet/are meeting.

By the way, do you intend to _________ out in the morning or _______ another night in Amsterdam? to check/checking are you staying/do you stay.

I’m afraid I _______ free in the evening, but I can book you an excellent restaurant near the hotel for dinner if you ________ . am not/don’t stay/are staying.

It _______ around eight. Anyway, let me know your plans. opens/is opening.

Choose the correct sentence paying attention to the article. Do you have excursion with a guided tour of the old city. Can you tell me the way to the main auditorium?. Which day is Elon Musk giving talk?. What time does presentation about Chat GPT start?. Which day is Elon Musk giving a talk?. Is quickest way to the airport by bus or by taxi?. Can you tell me the way to main auditorium?. What time does the presentation about Chat GPT start?. Do you have an excursion with a guided tour of the old city?. Is the quickest way to the airport by bus or by taxi?.

Match the following words and phrases in A with their definitions in B: Inclusion. Professional Ethics. Active Listening. Empathy. Compromise. Social Responsibility. Business Transparency. Personalisation.

Match the following sentences related to Sustainable Development Goal 12 (ensure sustainable consumption and production patterns) with the following words: sustainable, responsible, waste, consumption. To achieve SDG 12, it's crucial to reduce __ by reusing, recycling, and minimizing waste. SDG 12 aims to encourage __ consumption and production patterns worldwide. Companies adopting __ practices prioritize ecofriendly materials and ethical sourcing. Educating consumers about the impact of their choices is essential for fostering __ lifest.

Reviews help us…. make a decision about why and how to buy a product. understand how a product works, as well as its positive and negative points.

Companies use product reviews to…. understand what customers really want. learn about their competitors.

Research shows that shoppers…. take into account reviews to make a more informed decision about the product. use reviews to cover up problems linked to the product.

If you make a review, make sure…. it is truthful. it is valuable for readers.

In this matching exercise, match each term on the left with its corresponding definition on the right. Bargain. Retail store. Haggle. Bustling bazzar. Flea markets. Pricing.