jajuasja

A job listing company has launched a campaign around the adoption of its social app for professional networking. What should the team measure to gain the most trustworthy perspective and discourage artificially increasing (or "hacking") the company success metrics?. Number of times a user opens the app per day. New account activations. New connections made between users.

Claud Kicks (CK) wants to launch a new application that change the processes and operating procedures within the organization propose a rollout of the new application, CK's design team plans on building and testing a Minimum Viable Product (MVP). Which outcome should the team focus on when defining the MVP?. Testing an outline of all features and possibilities of the product. Validating or invalidating the essential features of the product. Assessing essential features of the product with a large group of users.

Cloud Kicks' sales representatives are complaining that some Lightning webs components developed as part of the partner onboarding process are slow to load and often unresponsive. What would be the best recommendation to the team to identify the challenges and remediate the issue?. Run the Salesforce Optimizer. Utilize the Lightning Usage App. Create a case with Salesforce support.

Cloud Kicks' product team is focused on a new business casual clothing line that they think will account for over half of the company's revenue in the future. Which trend should influence desirability the most?. Digital product passports' to help prevent counterfeiting. Supply chain issues that delay product availability. Hybrid work emphasizing the need for color and comfort.

A strategy designer is leading a project to reimagine in-app communication form. The CIO is a key decision maker but appears to be neutral-and even, at times, a detractor to the project. What should the designer do to gain their alignment?. Set up a conversation with the CIO to name the challenge and listen to their objections. Ask the sponsor to speak to the CIO on behalf of the project and explain how it meets team needs. Email the stakeholders reiterating project status and asking for any objections to the approach.

Cloud Kicks (CK) has just added sustainability as a corporate value. CK has assigned a strategy designer to partner with the manufacturing team to look for opportunities to improve on its sustainability goals. What should the designer do to build and rationalize a case with this new team?. Meet with the manufacturing team and give them feasible solutions. Analyze internal systems through the lens of environmental risk. Present research on climate change to the manufacturing team.

A global consumer package goods company is about to engage in a digital transformation effort to help siloed departments collaborate more efficiently. The strategy designer and an organizational designer partner to prototype new ways of cross-departmental collaboration. What is a key objective the team should focus on?. Create a single enterprise-wide digital governance model. Have the final say in all intra-departmental decisions. Unify all organizational tech stacks under one platform.

Cloud Kicks' (CK) product teams are well-led, productive, and meet their KPIs. However, the teams tend to become siloed and focused on their individual team priorities, occasionally leaving CK's customer experience fragmented. Which tool should CK's strategy designer recommend to grow and nurture cross-departmental collaboration?. V2MOM with shared methods. Roadmap of cross-product features. Annual leadership summit.

A cross-disciplinary team at Cloud Kicks has to synthesize top customer quotes and insights from research and turn them into design opportunities. Which question should the team use to prioritize insights?. How will this improve the customer experience?. Is our technology capable of supporting this need?. What will bring in the most revenue?.

Executive stakeholders have a variety of projects they want to bring to the market across multiple priorities. What is the most effective way a strategy designer could influence the stakeholders?. Invite stakeholders as optional to all design team, reviews. Orient around outcomes that matter to stakeholders. Create teambuilding events with stakeholders to build trust.

A strategy designer leads a new UX project and needs to align with stakeholders who have varying degrees of interest and influences the project. The designer wants to understand each stakeholder's potential negative and positive impacts on the project. Which tactic should be used?. Stakeholder Focus Group. Stakeholder Analysis. Stakeholder KPIs.

Claud Kicks (CK) has launched a new online store with special emphasis on improving user experience. Which metric should be used to measure user experience improvements achieved as on outcome of the redesign?. Increased transaction volume. Net Adoption Score (NAS). Customer Satisfaction Score (CSAT).

Cloud Kicks (CK) designs innovative footwear for site athletes. Manufacturing the footwear is possible but expensive. What should CK focus testing efforts on to determine whether to produce at scale?. Novelty, privacy, and potential to go viral. Competitive advantage, impact, and ownability. Desirability, viability, and feasibility.

Cloud Kicks' design team learns of the desire for sustainable materials while co-creating personalization concepts with their West Coast influencers. Which method should the team use improve feasibility of this concept direction?. Create a functional prototype. Run a cost benefit analysis. Review and align with company V2MOM.

Cloud Kicks (CK) wants to prototype and test the value proposition for a potential new business venture. When gathering customer feedback on the prototype, which question should CK seek answers to when determining if the business model is viable?. What are customers willing to pay?. How would customers improve the experience?. Would customers recommend this to a friend.

A strategy designer is presenting their new service vision to an executive audience. What should the designer include in the executive summary to meet the audience needs?. A plan description including who needs to act and what they need to do. A detailed report of the data that informed the new vision. The different options explored in the process of designing this vision.

The strategy designer at Cloud Kicks is using a How Might We statement to frame their design challenge. What should they do to test their statement to ensure it successfully guides their design process?. Use rapid ideation with project team. Test the statement with end users. Launch an online survey.

A strategy designer is seeing signals of success with a new product that is driving brand loyalty and decreasing consumers' environmental impact. How should a business case be built for continuing sustainable innovation through a view of a full product lifecycle?. Purchase carbon offsets for energy used in manufacturing. Source cheaper, locally-grown raw materials. Extend customer journey maps to pre and post purchase.

Cloud Kicks' (CK) stakeholders have some concerns about a newly created CX vision because they struggle with imagining how it will impact CK's current product. What should a strategy designer do to alleviate the stakeholders' concerns?. Prototype an aspect of the vision that in interact with the current product and share insights with stakeholders. Organize a brainstorming session toto provide stakeholders with a chance to reassess the vision. Share associated Objectives & Key with stakeholders to put the vision in a business context.

A consumer healthcare startup wants to collect data on patients' symptoms over time, and plans to research how to monetize this data. How should a strategy designer counsel leadership in consideration of ethical implications for both the company and its patients?. Perform user research with patients to understand their level of comfort of data being shared for monetization. Facilitate a Consequence Scanning workshop before proceeding with any further investment. Research similar healthcare organizations about how they are monetizing patient data.

The strategy designers at Cloud Kicks are leading a large number of projects initiated by various stakeholders. They implement an Impact & Effort matrix to help them prioritize their work. What is the purpose of an Impact & Effort matrix?. To compare products based on predefined criteria to enable stakeholder discussion. To prioritize projects based on key goals outlined in project framing. To classify projects according to their level of urgency.

The design team at Cloud Kicks is in the early stages of exploring an idea for a wearable device to track customers activity during workouts. They employ footwear designers and manufacturing experts, but they lack an engineer experienced in consumer hardware, What should the strategy designer do to determine whether or not to pursue this product idea?. Perform secondary research on common hardware issues. Hire an engineer with experience in consumer devices. Conduct an expert interview in consumer device engineering.

A strategy designer is working with a group of developers who have yet to buy into the team design process. What should the strategy designer to do to engage them more?. Conduct interviews with developers to gather insights on process approaches. Invite the developers to lead the conversation for synthesis and persona development. Facilitate a workshop on ideating and sketching with the core team members.

A strategy designer is hired to help service agents pool their shared knowledge, see the bigger picture, and understand what may be causing poor and disjointed support experiences, and where other pain points and opportunities may lie. Which method of co-design workshop should be used?. Ideation. Prototyping. Journey mapping.

Cloud Kicks (CK) has developed a successful commerce solution for its customers in the health space o creation of an artificial intelligence (AI)-based recommendation engine. There are privacy concerns. What should a strategy designer suggest that would provide a focus on AI concerns?. Publish a publicly accessible set of ethical principles and guides. Create a focus group among internal stakeholders to advocate consideration of bias. Evaluate multiple AI vendors with commerce solutions that must be ethical.

A startup company that develops machine learning tools that track the performance of carbon dioxide and wants enforce perception validity of its data. The company starts by developing a need statement and a challenge statement. What is the communality between the two statements?. Both are solution free statements. Both are tactics intended to solve problem. Both explain the scope of possible solution.

Cloud Kicks (CK) is going through a digital transformation exercise around its customer support capabilities. CK's strategy designer suggests to include Omni-Channel as a part of the company's transformation discovery. Which channel is included in Salesforce Omni-Charmel capabilities?. Onsite Visit. Messaging. Self-Service.

Leadership at Cloud Kicks just approved a vision for a new digital commerce and service strategy. They ask the Strategy Designer to create a roadmap to help them understand the rollout process and implications. What should be one of the initial steps to take when creating a program roadmap?. Start with a phased approach, then address foundational items early. Develop a RACI diagram among internal stakeholders only. Create a release plan matching calendar-based milestones.

A strategy designer at Cloud Kicks leads a development team whose stakeholders are notorious for misunderstanding and undervaluing research-driven UX design. Which approach should the designer propose to increase the desire for research-driven decisions?. Create high-fidelity prototypes to gain design buy-in. Strictly align to stakeholders' business requirements. Align UX research goals with stakeholders' goals.

A cross disciplinary team is starting a new design initiative for Cloud Kicks, and the strategy designer is loading the effort. What is one way to increase the team's psychological safety to encourage productive collaboration?. Ask everyone to share a personal experience. Ask everyone their expected level of project involvement. Ask everyone to introduce themselves via title and greatest success.

Cloud Kicks (CK) has a large number of customer support requests. CX as identified a need for updated documentation as part of a new customer service design, making self-service available within the experience What should be used to measure ongoing success?. Decreased number of customer cases. Increased number of Knowledge articles. Decreased bounce rate on document on pages.

Cloud Kick's sales representatives are complaining about lack of flexibility when they need to create complex quotes and configure product solutions. What should the Strategy Designer recommend to streamline their sales cycle?. Implement Revenue Cloud. Create a custom sales cycle that maps exactly to their needs. Suggest to simplify the complex sales cycle to make it fit the standard setup.

Cloud Kicks (CK) is interested in collecting data passively from customers while they are exercising in the company's latest tours plans to collect heart rate and activity levels and then overlay this data with self-reported weight, age, and health behavior information to provide fitness recommendations. What should a strategy designer recommend before CK commits to this project?. User Acceptance Testing. Consequence Scanning Workshop. Global Trend Analysis.

Cloud Kicks (CX) has spent several months working to align the entire company around a vision based on inclusivity in the digital age. Because this project will span several years, the design team is concerned the vision will eventually be lost. What should CK do to maintain the vision and create transformative change?. Align the vision to current industry trends. Continuously align business goals to the vision. Realize the vision must be driven by business goals.

The strategy designer at Cloud Kicks has worked with the development team to create a cross-cloud 360 prototype based on a concept to create a better customer experience and help dive revenue. What should the designer produce to get buy-in from the business stakeholders?. Business user flow and journey map. Business case and roadmap. Business metrics and ROI map.

Cloud Kicks is going to conduct research with users of products to better understand their needs. What are some safeguards that should be put in place to ensure the research is conducted ethically?. A customer journey map, research scenario, and a RAID log. A hypothesis, project plan, and financial reimbursement for users. A code of conduct, ethics training, and a research data handling policy.

A Strategy Designer at Cloud Kicks presents narrative to drive stakeholder alignment for a new product vision. In addition to the narrative, what should the designer provide to create alignment?. Incentives to motivate internal stakeholders to align with the proposed future state. The strategic case including a breakdown of features and why they meet audience needs. A roadmap to minimize miscommunication about milestones in the build process.

A project team at Cloud Kicks have this challenge statement: How might we increase the adaptability? What information is missing that belongs for well written challenge statement?. The hypothesis of the solution. The persona being designed for. The desired outcome.

Cloud Kicks (CK) notices a significant customer churn do to a disconnect between product features and user needs. Which course of action should CK's strategy designer propose to improve the situation?. Request product owners to envision future state and provide better requirements. Clarify requirements and enable quality assurance teams with better acceptance criteria. Facilitate a co creation workshop to help generate ideas grounded in research insights.

Cloud Kicks' sales team is reporting an increased rate of churn. The Support team is frequently bombarded with customer requests for less complicated user experience. The development team sees the risk in changing a mature product. What should a strategy designer recommend to help create alignment between the team?. Share stories from customer reach to create a common understanding of challenges. Create a prioritized product roadmap to ensure future releases address known challenges. Define acceptance criteria and acceptance testing to validate intended outcomes.

After a series of interviews with key stakeholders, a strategy designer realizes the company is duplicating efforts across internal teams, each creating similar programs for customer engagement. Which approach should the designer propose to create alignment?. Design sprint. Journey mapping workshop. Service blueprint workshop.

The design team at Cloud Kicks has created a vision for a new virtual try on tool for its products, which would apply to multiple product lines, brands, and regions. Which roadmap should the strategy designer create to communicate the planned releases of multiple products in a single view?. Portfolio roadmap. Strategy roadmap. Product roadmap.

The team at Cloud Kicks is spending too much time curating dashboards of the company's sales pipeline for multiple different levels of leadership, who are interested in different views of the same data. What should the strategy designer recommend to help the team efficiently share the right data?. Develop reports in Sales Cloud. Provide Kanban view in Revenue Cloud. Create dashboards in Tableau.

Cloud Kicks (CK) is a company of operational excellence However, CK has a hard time bringing innovative ideas to market, because investing In unproven tactics seems risky to its leaders who are used to making decisions based on metrics. Which approach should a strategy designer take when presenting a new product vision to this group?. Run qualitative user research on the product vision and share key feedback with stakeholders. Conduct a competitive analysis of other products in the same market as the product vision. Identify the biggest questions about the product vision and collect data on prototypes.

A global retailer has received customer complaints because items that are advertised sell out too quickly. There is a disconnect between marketing and fulfilment teams and their systems. Which tool should the strategy designer use to identify the root causes, dependencies, and opportunities for improvement?. Service blueprint. Journey map. Stakeholder interviews.

A Cloud Kicks (CK) strategy designer is leading a project to create a new customer experience with digital and environmental touchpoints. The stakeholders want to understand how the designer is proposing CK will deliver the experience. Which tool should they use to explore the collaboration, structure, and processes that will be required?. Service blueprint. Journey map. Empathy map.

A strategy designer at Cloud Kicks conducted a series of interviews with business stakeholders and customers to gain insights into existing customer support operations and wrote the design challenge statement. Which option reflects the format of the design challenge statement?. As a user, I want to see trending support resources upon the first login to customer support so I can save my time. How might we save our existing customers time by preemptively serving the info they need to deflect the customer support calls?. Unify platforms and centralize support operations to save customers time and reduce business costs.

A cross-disciplinary design team is looking at an affinity map of insights. Which question should the team use to prioritize and turn them into design opportunities?. What constraints would we have to overcome?. Why is this insight valuable?. Do we have the capability to develop this?.

During requirements discovery for a new mobile app for Cloud Kicks, different business units are proposing conflicting requirements for some of the key use cases. Which methodology should be used to resolve conflicts and promote consensus?. Journey Mapping. SWOT Analysis. Prioritization Matrix.

When a strategy designer creates an empathy map based on research insights, their deep understanding of the customer drives which outcome?. Viability. Feasibility. Desirability.

A strategy designer wants to make a case to executive stakeholders to target a new, saturated market with the purpose of increasing new customer acquisition. Which approach should the designer focus on?. Make a presentation on design best practices and have industry experts speak on new market conditions. Create a clickable high fidelity prototype to assess feasibility and perform user research on desirability. Restate business goals and show how design could be used to de-risk exploration of this opportunity.

A strategy designer collaborated with the product design team at Cloud kicks and is now coming to the end of their discovery. Which technique should be used to frame the design challenge on the right problems?. Design "For an optimal experience..." questions. Construct "How might we..." questions. Create "As a user, I should..." questions.

Cloud Kicks wants to launch a campaign that rewards customer behavior by giving away free merchandise. Which key business criteria should be ensured?. Desirability. Viability. Feasibility.

Cloud Kicks has designed two new features for its online shopping experience. Feature A is a tracker to show existing customers when their footwear will arrive, feature B gives the option to invite friends to purchase, too, focusing on acquiring new customers. Which criteria should the strategy designer use to determine which feature to build first?. A. Outcome and bandwidth. B. Resourcing and budget. C. Value and effort.

An insurance company has a calc banding process that involves multiple team members, different departments, and many disparate systems. Which Salesforce automation tool should a strategy designer recommend to improve business process efficiency?. Financial. MuleSoft. Services Cloud.

A strategy designer is working on an app for the financial industry and gets the sense that stakeholders don't share a common understanding of customer pain points. What should the strategy designer create to align stakeholders on the most important customer issues?. Data dashboard. Journey map. Service blueprint.

A strategy designer is working on a project with budget constraints. Many of the variables and decisions are unclear in the early stages of design. What should be their approach in terms of bringing skills and talent?. Defne additional leads for each functional area. Staff heavily from the development phase until the go to market phase. Bring in team members with strong problem solving skills.

Cloud Kicks has uncovered a trend in parents and children wearing similar, coordinated fashion. A strategy designer is scoping a project to explore the potential of this opportunity. When should families be invited to co-create with designers?. Concepting. Roadmapping. Prototyping.

While conceptualizing a new footwear line, the design team gained feedback that both employees and consumers are seeking more sustainable products. Leaders need more rationale to justify the investment. Which values-based design principle should be used to reinforce this feedback?. Create products from recycled materials. Use energy from renewable resources. Focus on creating enduring advantage.

In listening to its customer and influencers Cloud Kicks (CK) identifies a design opportunity to create a more sustainable sneaker. Which additional topics should CK consider before framing the design challenge as a How Might We question?. Shareholder priorities and design team capabilities. Potential market sire and supply chain costs. Business drivers and signals of success.

An online retailer developing a new sales strategy that releases a new, limited time promotion every 10 minutes to keep shoppers engaged. The retailer's strategy designer has concerns that the promotion falls into an ethical risk zone around addiction. Which strategy should be used to bring potential issues to light?. Design a workshop for the team to slow down and think through the potential consequences of the strategy to uncover stakeholder perspectives. Release the project as intended knowing customer feedback will force the concerns to be addressed later. Create a provocative presentation showing how strategies like these will lead to unhealthy shopping behaviors, and send it to leadership.

A health and wellness company wants to create a 10-year vision for its business. Which external context for innovation is the least risky trend to influence the company's strategy?. Market shift: The stability of the economy and consumers buying power in the next 10 years. Perception shift: Feelings toward the efficacy of wellness products in the next 10 years. Demographic shift: Number of affluent and educated young professionals in the U.S. in the next 10 years.

Cloud Kicks wants to improve its digital commerce experience because it is losing prominence in the market. What should a strategy designer rely on to get stakeholder buy-in for a redesign?. Wireframes and a total addressable market (TAM) calculation. Research findings and a competitive analysis. Inspiring graphics and personas.

Customer service surveys and user feedback reveal Cloud Kicks' users desire new features on the sales platform. How should the strategy designer collaborate with the UX designer to ensure those features are both viable and feasible?. Co-create a journey map with users. Identify user quotes to make the case. Align design implications to business goals.

Cloud Kicks' strategy designer needs to communicate a new product vision but is only able to access key stakeholders virtually. Which technique should the designer use to ensure the audience remains engaged?. Turn the camera off so the audience can focus on the sides presented. Unsure half of the meeting time is dedicated to answering questions. Ask open ended questions to the audience to maintain their involvement.

Cloud Kicks (CK) is launching a new online store and wants to get a better understanding of its market wants and needs to create compelling customer experience. CK's strategy designer recommends utilizing the Jobs to Be Gone framework. What are the core principles of the Jobs to Be Gone framework?. Customer-centric, Effective Communication, Organizational Strategy, Success Criteria. Customer-centric, Values driven, Flexible, Revenue focused. Customer-centric, Solution Agnostic, Stabile Over Time, Measurable Outcomes.

Cloud Kicks customers have publicly challenged the company to use its market-leading position as an ethical force for good in social change. What is one way the company can embed ethical use principles into its day to day work?. Quantitative Research. Consequence Scanning. Journey Mapping.