listening 5

Mark doesn't like online shopping because… Seleccione una: computers don't have hands. computers can't make complaints. computers aren't trustworthy.

Mark is worried because… Seleccione una: the customer is going to make a complaint. the customer is still waiting for his safety chair. delivery dates are not guaranteed.

Jeff thinks e-commerce is useful… Seleccione una: to offer new products to their customers. to offer new products to their retailers. to buy stylish products.

Mark complains about… Seleccione una: the fact that customers are very impatient. having to answer the phone. having to answer all the customer complaints.

The seat is… _____ late. Seleccione una: 30 days. 15 days. a month and a half.

They… Seleccione una: have had problems with the anchoring system. have had only one problem with them. haven't had any problems before.

When they had that installation problem with the Jeep, and the customer brought the safety seat back,… Seleccione una: he was given a new seat. they paid for the insurance. they gave the customer a new seat and paid for the insurance too.

Jeff suggests they should find new ways to sell their products. True or false? Seleccione una: True. False.

Jeff thinks… Seleccione una: they should create a new store. they should create a new store with a new website. they should create an online store.

Mark is worried… Seleccione una: about the shipping and the delivery. about everything that can go wrong. about the returns and exchanges.